Trusted Agent profile · Swansea
Verified
★★★★★
499 reviews across 4 platforms
Unit A Marina Villas, Trawler Road, Swansea, SA1 1FZ
Part of Belvoir, see every office.
Belvoir's office in Swansea, at Unit A Marina Villas, is rated 4.5 out of 5 across 499 reviews on four platforms, including 396 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026.
396
Reviews on Google
This office
20
Reviews on View Agents
This office
56
Reviews on Direct reviews
This office
27
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Belvoir did a great job selling our house. We had a few offers that unfortunately fell through initially but managed to secure an offer so we could move into ...Read all 6 from sellers
As a FTB, buying a house marketed by Belvoir was very straightforward and I could not have asked for a better estate agent. Terry went above and beyond ...Read all 6 from buyers
Working with Julie at Belvoir in Swansea has been a real delight. She has been punctual, clear and incredibly helpful on all matters related to the rental ...Read the review from landlords
Mellissa was brilliant from the first contact all the way up to the final contract signing, regular emails and updates to keep us in the know! My only issue is ...Read all 5 from tenants
Belvoir Swansea opened in 2010, we are now a multi-award winning Estate and Letting Agency with offices in Swansea City Centre and Mumbles. Our business is based on traditional values with a contemporary approach.Whatever your situation or requirements, at Belvoir Swansea, our aim is to provide you with a professional service based on quality customer care, expertise and knowledge. Our services & expertise; Sales across Swansea, Mumbles & Gower Lettings across Swansea, Mumbles & Gower, specialising in the professional and corporate rental market We have a wide range of properties available from City Centre & Marina Apartments to detached homes in Mumbles & Gower Buy to let consultation and advice We employ a dedicated team of property professionals We are locally owned but part of a national network Regulated by NALS; members of Safeagent & The Property Ombudsman with full Rent Smart Wales accreditation and licencing
The Trusted Agent 2026 results for Belvoir, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
GoogleArwel was great throughout the whole lettings process. I was happy with his communication and very impressed with the photos he took of my property. I’d definitely let my property with Belvoir again.
Hi Bronwen, thank you so much for your positive feedback. We are very pleased to hear that the team were so helpful during this process!
5/5
GoogleGreat experience renting from Belvoir from viewing to confirmation of tenancy in under 4 days and move in within another week. Arwel kept me informed all the way along the process and all documentation was clear and easy to understand at a time when the rental market is crazy busy. Would recommend.
Hi Adrian, thank you so much for the kind words! We're happy we were able to help you with your renting process and recommending our property services.
5/5
GoogleThank you in helping us both have a beautiful house. I would recommend Belvoir to my friends and family. Thank you Mellissa.
Hi Andrew! Thank you so much for your lovely review. We are delighted that you are happy with our services. It really means a lot to us at Belvoir Swansea. We will be sure to pass on your kind words to Melissa!
5/5
Direct reviewsAs a Landlord of a recently vacated property, Gina Davey has been really proactive in managing the remedial works which required undertaking and ensure this charge is applied correctly where necessary against tenant deposit scheme. Gina has managed the sub contractors and has communicated regularly so I am kept in the loop and her efficient approach has minimised the timescales this remained empty . Nothing is too much trouble and her support has been great and very much appreciated.
5/5
GoogleKirsty Macdonald was responsive and that is what I needed most. The process was quick and easy and Kirsty explained everything she needed to perfectly..
Thank you so much for taking the time to leave your lovely feedback Alex, we will be sure to pass this on to Kirsty!
5/5
GoogleMelissa has been incredibly helpful and professional throughout the process of renting a property. She was always responsive, accommodating, and made everything seamless.
Hi Muhammad! Thank you so much for your lovely review. We are delighted that you are happy with our services. It really means a lot to us at Belvoir Swansea. We will be sure to pass on your kind words to Melissa!
4.9/5
View AgentsGreat service
Julie was amazing from start to finish during our tenancy, always dealing with issues promptly. This helped the process being simple, and smooth.
5/5
GoogleVicky was outstanding on my viewing-friendly, genuine and well informed. I give this feedback as I’ve had some horrors of late who know next to nothing about the property, rush me and have an air of detachment. She was so patient, knowledgeable, and professional. She is a credit to Belvoir.
Hi Carol, thank you so much for the kind words! We'll be sure to pass this amazing feedback on to Vicky.
1/5
GoogleUtter garbage Joseph is just trash, you can never contact them, and they’ll never give you their “promised” reply. Dealing with them is like talking to the void, you get nothing back
Hi Paper, we can see from your review that you’re frustrated, however, that is no excuse for abusive language. We cannot help you or address your issue as you are not using your real name. That said, if your real name is Paper then we cannot find it on our system. We can see that you are an international student from your other reviews so we can only ascertain that you potentially applied for one of our rental properties. If that’s the case, we are dealing with around 1500 rental applications into 25 available properties per month. Paper, we do not tolerate any level of abuse towards our staff members so please refrain from contacting our offices again. Thanks, The Belvoir Team
5/5
GoogleSarah Howe has been amazing & made the experience of buying a house a lot less stressful. Sarah is approachable & super responsive & I cannot fault the service she has provided.
Hi Niall, thank you for your lovely feedback. We are so pleased to hear that our estate agent team was so helpful during the process of buying a house. We will be sure to pass on your kind words to Sarah.
5/5
allAgents"Lettings..."
I had previously contacted other agents and they would take a long time to respond and some have never come back to me, notwithstanding the fact that my tenancy was coming to an end. Belvoir was recommended to me by a colleague, and I was never disappointed. I called the office number, and Arwel answered the phone. The entire process of viewing the flat was quick and efficient. Arwel was also effective in his communication and answering all the questions I had because I am still new to UK.
5/5
GoogleStruggling to find our next home and doing so many viewings with so many different agents but I look forward to the ones with Emma! She is most proactive of all the local agents. Always so informed about the properties, she helps you to … More
Hi Ceri, thank you for the fantastic review, it really means a lot to us at Belvior Sketty! We'll be sure to share this with Emma.
5/5
GoogleJoel was extremely helpful and attentive to emails when we had any queries! He was also just a phone call away for any immediate questions we had. I would definitely recommend belvoir to anyone in the renting market as they made the process as easy as possible!
Hi Katie, thank you so much for the great feedback! We're so happy to have been able to help you with our Swansea rental services. We'll be sure to pass these kind words on to Joel.
5/5
GoogleArwel was the person I deal with, he was very professional with his job, answered to all my queries and lucky me, I got the house. Thanks Arwel 😊 🫂 …
Hi Giwa, thank you for your great review. It is great to hear that Arwel was so helpful, we will be sure to pass on your kind words. Thank you.
5/5
GoogleArwel was a fantastic agent, very welcoming and always so helpful with any questions we had and put us at ease during what can be a very stressful experience. Amazing customer service!
Hi Sophie, we love feedback like this! Thank you so much for choosing us, we were more than happy to assist you with our property services in Swansea.
1/5
GoogleAwful. They do not answer their phones (if you've been experiencing a higher than average volume of calls for an extended period of time, this is now your average and you need to hire more staff, not ignore clients), they do not respond to emails or voicemails despite these being checked "throughout the day" apparently. They do not follow up if you submit an enquiry via the AI chat on their website. How are you supposed to contact them? Check the negative reviews - they all say the same thing.
We're really sorry to see your feedback Stephanie. Unfortunately, we are dealing with an extremely high volume of calls. While we do indeed have measures in place to manage our call volume (we employ a call answering service and we have processes to check and respond to messages, emails, online enquiries), there may be delays on occasion. Our existing clients do have direct access to the members of staff they need to deal with, however, for general enquiries, our best suggestion if you are unable to get through is to leave a message or send an email with your details to swansea@belvoir.co.uk. Please note that for rental enquiries specifically, we are receiving upwards of 60 applications per property, due to the huge nationwide rental demand at present. Therefore, we do allow up to 3 working days to respond to any lettings applications. We cannot locate your name on the system of our existing contacts, nor within our call answering service or online enquiries, but you may have provided different details when you tried to reach us. Please reach out to our Lettings Manager at kirsty.macdonald@belvoir.co.uk, or our Sales Manager at james.smale@belvoir.co.uk, depending on the nature of your query, and they will ensure a member of the team makes contact with you as soon as possible. With thanks from the Team at Belvoir.
5/5
GoogleThis was our first experience of renting and from the start Arwel Rees put us at ease. He was knowledgeable, helpful and had great communication. We would highly recommended Arwel and Belvoir.
Hi Brendan, thank you for your great review and recommendation. We are so pleased to hear that Arwel was so helpful with your first experience of renting. We will be sure to share your great feedback with Arwel. Thank you!
1/5
GoogleThe worst estate agency. They never reply your email or call. When you walk in, they will send you home and require you to fill in the application form, which they never reply neither. Check other comments! The negative comments are so true!!! If you are the landlord, please consider to use other agency company as Belvoir is irresponsible. There are few immediately available property on the website, and they refuse to start my application process immediately, even though I walk in to the company.
Hi B C, we’re sorry to see your review here. Unfortunately, some rental properties are receiving nearly 100 applications each time so there are always a number of disappointed applicants. We cant respond specifically to your review as there is no name and no profile picture to go from. However, we’d be more than happy to address your concerns privately- please email our team on swansea@belvoir.co.uk where one of our managers can look into this for you. Thanks, Belvoir Swansea
1/5
GoogleAs a landlord, i found they were very nice, until you signed the contract. Then it was difficult to ever get hold of them. They took weeks/months to reply, and reports of checks were written too late. I have had to do extensive work which could have been avoided if they had picked up on the damage in time. I spoke to the rental manager, kirsty, who I thought would help, but she then also began ignoring my emails. I haven't been with them for months but they are still sending me emails saying they missed invoices and I need to pay them. I would never work with them again and would never recommend them to anybody
Hi Faye, we’re so sorry to see your review here. As you know, members of our Management Team have been in touch and we are now working with you to address your concerns via our internal complaints procedure.
5/5
GoogleWe had a great experience with Belvoir Swansea. They made everything so easy for us and made sure we were supported and happy throughout the whole process. Joseph Johns in particular, was excellent, going out of his way to get us into viewings as soon as possible, ensured we were comfortable every step of the way and ultimately, finding us the perfect property at the perfect price - I can't speak highly enough of him and Belvoir! Would highly recommend!
Hi James. Thank you for this great review, we're so pleased that we were able to find your perfect property! Congratulations on your new home, from the team at Belvoir.
5/5
GoogleI must sincerely commend the entire team of Belvoir (Swansea-Marina) who from the beginning of our interest to rent an apartment were very professional in conducting the inspection (viewing). Secondly, while we had moved in and had a couple of issues with the property, the offered helpful advice and encouragement until the end of our tenement. Finally, I like to specifically appreciate Gina and Julie, who were very instrumental to the process and procedure of recovering our initial deposit, as everything was acted professionally and timely.
Hi Jeffrey, thank you so much for your great review. We are so pleased to hear that we were able to help throughout your renting experience. We will be sure to pass on your kind words to Gina, Julie, and the Belvoir Swansea team. Thank you.
1/5
GoogleAwful, terrible service! I have been trying to book viewing of a property that looks appropriate for my family for the whole day - I phoned all their phone numbers without any response but autoreply, I filled the online form on their website, then repeatedly contacted with their chat-bot/ someone called Lily on their website, but the only answer was that they knew my contact details and one of their staff would give me a callback ASAP! Still no sign of that “ASAP” by the end of the day. Not recommended, not even a little, for anyone wants to let a property! Zero stars
5/5
View AgentsTop notch service
Chris was great, Very helpful and great communication during the negotiation phase. Definitely recommend.
5/5
GoogleJames and his team undertook a stella job on the sale of a property from an estate sale. The property needed some renovations, James and Kirsty brokered a sale to stop any possible erosion of the agreed price post survey. A great experience
Hi John, thank you so much for the amazing feedback! We're so happy we could help assist you in your property sale.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.7 out of 5 on average. For example, Jody wrote: "Belvoir did a great job selling our house. We had a few offers that unfortunately fell through initially but managed to secure an offer so we could move into ..."
6 reviews from buyers, rated 4.9 out of 5 on average. For example, Anina wrote: "As a FTB, buying a house marketed by Belvoir was very straightforward and I could not have asked for a better estate agent. Terry went above and beyond ..."
5 reviews from tenants, rated 4.9 out of 5 on average. For example, Zak wrote: "Mellissa was brilliant from the first contact all the way up to the final contract signing, regular emails and updates to keep us in the know! My only issue is ..."
Yes. In The Trusted Agent 2026 awards: Belvoir, Swansea won Trusted Agent; Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold.
