Trusted Agent profile · Swansea
Verified
★★★★★
499 reviews across 4 platforms
Unit A Marina Villas, Trawler Road, Swansea, SA1 1FZ
Part of Belvoir, see every office.
Belvoir's office in Swansea, at Unit A Marina Villas, is rated 4.5 out of 5 across 499 reviews on four platforms, including 396 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026.
396
Reviews on Google
This office
20
Reviews on The Trusted Agent
This office
56
Reviews on The Trusted Agent
This office
27
Reviews on allAgents
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Belvoir did a great job selling our house. We had a few offers that unfortunately fell through initially but managed to secure an offer so we could move into ...Read all 6 from sellers
As a FTB, buying a house marketed by Belvoir was very straightforward and I could not have asked for a better estate agent. Terry went above and beyond ...Read all 6 from buyers
Working with Julie at Belvoir in Swansea has been a real delight. She has been punctual, clear and incredibly helpful on all matters related to the rental ...Read the review from landlords
Mellissa was brilliant from the first contact all the way up to the final contract signing, regular emails and updates to keep us in the know! My only issue is ...Read all 5 from tenants
Belvoir Swansea opened in 2010, we are now a multi-award winning Estate and Letting Agency with offices in Swansea City Centre and Mumbles. Our business is based on traditional values with a contemporary approach.Whatever your situation or requirements, at Belvoir Swansea, our aim is to provide you with a professional service based on quality customer care, expertise and knowledge. Our services & expertise; Sales across Swansea, Mumbles & Gower Lettings across Swansea, Mumbles & Gower, specialising in the professional and corporate rental market We have a wide range of properties available from City Centre & Marina Apartments to detached homes in Mumbles & Gower Buy to let consultation and advice We employ a dedicated team of property professionals We are locally owned but part of a national network Regulated by NALS; members of Safeagent & The Property Ombudsman with full Rent Smart Wales accreditation and licencing
The Trusted Agent 2026 results for Belvoir, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
The Trusted AgentAs a landlord, I rely on good relations with all sorts of parties. Arwel at Belvoir has to date found us a string of tenants answering precisely our profile for the tenancy (mature, professional, etc.) and done so with great professionalism and efficiency. I heartily recommend his services.
5/5
GoogleGreat customer service. Everyone we dealt with was supper professional and put us at our ease. Would highly recommend Belvoir.
5/5
allAgentsAs a landlord, I rely on good
As a landlord, I rely on good relations with all sorts of parties. Arwel at Belvoir has to date found us a string of tenants answering precisely our profile for the tenancy (mature, professional, etc.) and done so with great professionalism and efficiency. I heartily recommend his services.
5/5
allAgents"As a landlord, I rely on good ..."
As a landlord, I rely on good relations with all sorts of parties. Arwel at Belvoir has to date found us a string of tenants answering precisely our profile for the tenancy (mature, professional, etc.) and done so with great professionalism and efficiency. I heartily recommend his services.
5/5
GoogleSetting up my house as a fully managed rental with Belvoir was easy - they were always quick and clear with all communication and I felt reassured they cared about finding reliable tenants who would take care of the house.
5/5
The Trusted AgentWe contacted Joel Mettam about a house, he went over and above. Showing us the house after his work hours, taking his time and answering our questions patiently. He kept us updated every step of the way and when there were bumps we didn't have to call him, he would call us. I will always use and recommend Belvoir, wouldn't think of calling anyone else.
4/5
The Trusted AgentJoel kept me in the loop throughout the process of finding and confirming the new tenant.
5/5
GoogleSuper attentive, everything very quick and practical. I would like to especially thank Antonie for all the support. Thank you very much and I highly recommend it.
5/5
GoogleReally nice people. Got my apartment quickly and smoothly.
Hi Saad, thank you so much for the great feedback! We're glad our property services were able to help you find your apartment.
5/5
GoogleFast, Helpful and Professional throughout the entire process of finding a property. By far the best estate agents I have used to date! Will update this review as the tenancy progressesPositiveProfessionalism
Thank you for your kind words Sean and all the best for your tenancy ahead!
5/5
The Trusted AgentArwel Rees has helped us with finding new tenants . He is professional and is always at hand to take our calls , sadly , this is nit the case throughout Belvoir .
2/5
GoogleConstant miscommunication as they do not seem to read messages/ emails and as a result, relay messages to landlords incorrectly. Lack of replies, even acknowledging that emails have reached them.NegativeResponsiveness, Professionalism
Good evening Joe We are sorry to hear that you have not received the communication you had hoped. We have been receiving an extraordinary volume of queries over the last few months, however I would be more than happy to look in to any concerns you have further. Please do get in touch with me directly at emma.penhallurick@belvoir.co.uk to arrange a convenient time to chat. Many thanks Belvoir
5/5
GoogleDuring my recent experience of selling a property with Belvoir I can only praise their staff for the caring and professional manner In which they conducted the sale and have no hesitation in recommending their services to any vendor
Hello Leighton , we really appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleExcellent experience from initial discussion to "Sold subject to contract". Though sales can fall through I'm confident Belvoir will provide exceptional support until the sale is finalised.PositiveResponsiveness, Quality, Professionalism, Value
Hi Mark, thank you for the great review! We're happy to be working with you on the selling of your home in Swansea.
5/5
GoogleFriendly, helpful and well organized. Recommended.
Hi Adele, thank you so much for your feedback and your recommendation for our property services in Swansea.
5/5
GoogleVery happy with my experience with these estate agents. They were always very quick to respond and helpful, making my house purchase a laidback and relaxed experience.PositiveResponsiveness, Quality, Professionalism
Hello Ewa. Thank you so much for your fantastic review of our local estate agents in Swansea. We're delighted we were able to help you find a house to buy in Swansea. Good luck for the future!
1/5
Googlethe agency doesn’t reply to emails, the online meeting which was supposed to take place today at 3 p.m. didn’t take place, the agency doesn’t answer the phone and does not reply to messages👎🏻👎🏻👎🏻👎🏻👎🏻NegativeProfessionalism
Hi Thomas, we’ve had some technical issues with our phones and our online viewings today so please accept our apologies! All down to the internet today unfortunately! Please email us at swansea@belvoir.co.uk. Have a good weekend Thomas.
5/5
GoogleAs a Landlord, Belvoir has always provided me with excellent service and found great tenants. I would highly recommend them to any other Landlords or Tenants in the Swansea area.PositiveResponsiveness, Quality, Professionalism, Value
Hi Adrian, we wanted to thank you for taking the time to leave us such an excellent five-star review, we really appreciate it! Thanks for recommending us to other Swansea Landlords and Swansea Tenants. Best wishes, the Belvoir Swansea team.
5/5
GoogleI have been a landlord with Belvoir for 5 years . The Belvoir team is friendly and always ready to help. As with any business, sometimes there are challenges to deal with, as I recently experienced. However the Belvoir team supported me all the way, in their usual professional and courteous manner. I recommend Belvoir to both Landlords and Tenants, as you can be assured of a great service at all times.
4/5
GoogleExcellent service and polite agents
Hi Suheal, thank you for your great review.
5/5
GoogleWe recently purchased a property through Belvoir agency...Darren, the sales negotiator was so helpful and always available to answer any queries we had...He was very friendly and proactive throughout our transaction...Overall we received very good service.
Hi Catherine, we're happy you found our staff with Darren in particular to be so supportive during your experience with us at Belvoir Swansea. Thanks again for the recommendation! Belvoir Swansea
1/5
GoogleDont get back to you when you phone to veiw a property. You have to keep phoning to try to get a viewing. Not good business practice
Hi Louise, we’re really sorry to read this. If you we’re trying to contact us last week we had several team members off ill so we were not able to offer our usual level of service. We’re also dealing with unprecedented levels of demand for properties. Please email us at swansea@belvoir.co.uk and we’ll reach out to you on Monday. Please accept our apologies once again. Thanks, The Belvoir Team
5/5
GoogleBelvoir were excellent. Clear communication, very helpful and professional. They made the whole process easy from start to finish. Vicki and James both brilliant.PositiveResponsiveness, Quality, Professionalism
Hi Simon, thank you for your lovely review and kind words about Vicki and James!
5/5
The Trusted AgentJoel and the team were outstanding as always. Highly recommended.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.7 out of 5 on average. For example, Jody wrote: "Belvoir did a great job selling our house. We had a few offers that unfortunately fell through initially but managed to secure an offer so we could move into ..."
6 reviews from buyers, rated 4.9 out of 5 on average. For example, Anina wrote: "As a FTB, buying a house marketed by Belvoir was very straightforward and I could not have asked for a better estate agent. Terry went above and beyond ..."
5 reviews from tenants, rated 4.9 out of 5 on average. For example, Zak wrote: "Mellissa was brilliant from the first contact all the way up to the final contract signing, regular emails and updates to keep us in the know! My only issue is ..."
Yes. In The Trusted Agent 2026 awards: Belvoir, Swansea won Trusted Agent; Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold.
Tell us what you need and we'll pass your enquiry to Belvoir Swansea and up to three other top-rated agents near Swansea.
