Trusted Agent profile · Swansea Marina · Swansea
Verified
★★★★★
307 reviews across 3 platforms
Unit A, Meridian Bay, Trawler Road, Swansea Marina, Swansea, SA1 1PG
Part of Dawsons, see every office.
Dawsons's office in Swansea Marina, Swansea, at Unit A, is rated 4.7 out of 5 across 307 reviews on three platforms, including 232 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
232
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 12 from sellers
We have had quite a few dealings with estate agents over a thirty year period as we have had to buy and sell property seven times. Dawson's Marina take first ...Read all 13 from buyers
I've noticed a steady improvement with the quality of service I have received from Dawsons over the past few years. Of particular note is the excellent and ...Read all 21 from landlords
Very enthusiastic to help people and very patient. Laura deals the problems very carful with landlord and renter. Laura is an awfully decent lady. She does ...Read all 12 from tenants
Swansea Marina is situated in the the city’s historic award winning Maritime Quarter and combines the vibrancy of a city centre location with the tranquillity of a waterfront and beach resort. Swing bridges and locks, yachts, boats, listed buildings and sculptures all add to the atmosphere as do cafes, bars, shops and restaurants. Alongside and linked by an iconic Sail Bridge, is SA1, a £138million dockside development. Marina or SA1, there’s so much to do all within walking distance. Water sports on the beach, sailing lessons, cinemas, bowling and nightlife. The City Centre is a vibrant hub with over 230 shops and a fabulous market that’s home to all sorts of local delicacies. The LC, a superb multi-million pound leisure complex and water park is literally a stone’s throw away, as is the National Waterfront Museum telling the story of Wales’ industrial and maritime history, Swansea Museum, the oldest museum in Wales as well as The Dylan Thomas Centre which hosts a permanent exhibition on Dylan Thomas. For sports fans, both Swansea City FC and Ospreys Rugby Club share the majestic Liberty Stadium a short drive away. We are delighted to have been awarded GOLD for 'Letting Agent of the Year 2015', by the Sunday Times.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons Swansea Marina won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2022, 2021.
2022 1 Gold EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Swansea Marina office, from every platform, shown as written. First names only.
5/5
GoogleWhenever I visit Dawsons, staff is kind and keen to help even with things that are outside their scope of work. That shows true dedication!!
Hello Saeed, Thank you so much for taking the time to leave this 5-star review for our Marina office. We are delighted that we have been able to assist you and if we can be any further assistance in the future please don't hesitate to come back to us. Kind regards Kelly and the team at the Marina.
5/5
GoogleThe service and help I had through c residential was outstanding , the staff go beyond to make the process easy and fast for all parties with no issues what so ever. Would recommend them to anyone who is interested in buying/selling or renting a property top quality service and business.
Thank you Aaron ... got there in the end x
5/5
The Trusted AgentDawsons Marina
Dawsons Marina are highly professional and easy to work with. Excellent customer service.
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5/5
GoogleThe team at CResidential did a fantastic job of selling our flat, they are always very helpful dealing with any issues up to thee completion date and keeping us informed of progress.
Cheers Alan - good luck to you and your family
5/5
GoogleI've been looking to purchase my first home, but didn't know my affordability. I spoke with Viv at Dawsons who put me in touch with their Financial Advisor James, who helped me to understand my budget and options when buying a home. Would highly recommend
Hi Sophie Thank you very much for the 5* Review. We appreciate the time you have taken to … More
5/5
GoogleSmooth and efficient service. Helped us through the whole process. Would recommend. Thank you
Thank you for your kind words and for taking the time to recommend our services. We're thrilled to hear that you found our service smooth and efficient, and that we were able to assist you throughout the whole process. Your satisfaction is our top priority, and it's rewarding to know we met your expectations. If you or anyone you know ever needs our services in the future, please don't hesitate to reach out. Thank you once again for choosing us and for your recommendation!
1/5
GoogleHave called and emailed to enquire about renting a property but no response, keep getting sent to voicemail and no emails back.
Good Morning Erisa, We have had some significant trouble with our phone lines recently and I can only apologise if you have been caught up in this, I understand that my colleague Alex attempted to return your call and has responded to your emails Saturday. Hopefully he has been able to assist you with your enquiry as a result. We do work hard to deliver a strong customer service and experience, I hope that Alex has been able to rectify this for you. Kind regards Laura and the Marina Lettings team
5/5
FacebookI had no end of help both from Tracy and James and nothing was too much trouble considering how much I used their services. I would have no hesitation in recommending them to anyone looking for excellent service and help when it is most needed. Regards to you all at the company.
Just to add that Tracy and James are at the Morriston branch.
5/5
The Trusted AgentGood service during sale
Dawson's were supportive during a very lengthy purchase process that saw us waiting about 6 months to get the lease extension that we wanted. Overall the team was easy to communicate with and professional during the sales process. I never felt that they stood in the way of progress or slowed down the sale at any point.
Thankyou for taking the time to leave a review of the services you received by our Dawsons Marina Branch. It was a lengthy process increasing the time on the lease and I am happy that we able to assist with the process to completion. Kind Regards Viv
5/5
The Trusted AgentProfessional and helpful in all their dealings with us
As buyers we found all of the staff we dealt with most helpful. They answered our queries promptly and liaised effectively with their clients, the vendors. The also worked with our solicitors to smooth the transaction. Post-completion, they have still helped us with useful information and contacts and continued taking in mail to forward to the former tenant...
Hi Christohper, thank you for your kind words. We aim to always provide a professional service and steer the sale to a successful conclusion. If there is anything in the future we can help with please give us a call. Best wishes the Marina team.
5/5
The Trusted AgentProfessional and helpful
Everything regarding my experience in finding a property to rent through Dawson's was positive. I communicated with two members of staff, both of whom were kind, genuine and helpful in the manner that they approached their work. I would be entirely confident in approaching Dawson's if I were looking for a new property in the future.
Hi James, we are glad you are settling in to your new home and glad we could be of service. We look forward to dealing with you again in the future.
5/5
GoogleI had a wonderful experience with Ayesha looking for my first home in the UK. She treated me like family and was very patient while going through different properties. Would highly recommend
Good afternoon Many thanks for your 5 star review and positive feedback, the team are very … More
5/5
GoogleI had some questions regarding some properties. I met Aysha ,sales consultant, and she addressed them all professionally 👌🏻although that I came late she was lovely and willing to help. Thanks …
Hello Ahood We are thrilled to have had the opportunity to work with you as we just love … More
5/5
GoogleI’ve done viewing with Aysha and I have enjoyed it so mush and she gave me a lot of information and she has answered all my questions and enquiries that I had.
Dear Eyad We are so pleased that you are happy with our service, we thoroughly enjoy … More
5/5
The Trusted AgentConsummate professionals
I have used Dawsons in the Marina for many years as a Landlord of a property there and would heartily recommend them to anyone else in the same position. They are the consummate professionals – effective, prompt and polite.
5/5
The Trusted AgentRecent purchase of property in Swansea Marina
The service we received from the staff at the Swansea Marina office was excellent. Lisa was particularly helpful and always available at the end of the phone to assist with any query - totally professional and extremely supportive.
1/5
FacebookBy far the WORST estate agents ever known! Not one member of staff have any sort of customer service, avoid 53 PENTREMALWED ROAD at all costs! They don’t fix the problem they just paint over the damp. My daughters £1000 pram had to be thrown because damp issues weren’t solved. Along with numerous of other items. After we terminated our contract, handing the keys back on the 1st they think they can justify charging us 8 days until new tenants move in so the landlord can paint over the issues ????????? because that’s all will be done. 1.5 years we put up with it, you shouldn’t of received rent at all living in this, never mind trying to get money out of us when we’ve handed the keys back! INSPECTIONS every 3 months are a load of s***. Don’t know why you waste the time giving these people job titles as they just think they are doing you a favour (as they’ve stated numerous of times) “not like it’s there job or anything” AVOID AVOID AVOID
5/5
GoogleVery helpful and professional service with helpful information and advice as a first time buyer we left the office very happy and ,definitely her advice as yield a positive decision from us. …
Good morning Titilope & Paul, Thank you for your review and we are so pleased that you are happy with our … More
5/5
The Trusted AgentMy Opinion
As a well experienced NHBC builder, having bought and sold many properties over the years, I was pleased that Emma was willing to take on board my opinion and views on marketing strategy. Graham Diment
5/5
GoogleExcellent service as always what a great team :) I would highly recommend C-res to anyone looking to buy or sell.!! A*
Thank you
5/5
GoogleGreat owner in Angi Cooney ,the wonderful team can only reflect the enthusiasm knowledge and work ethic of its leader .
Thanks Trevor - see you soon
5/5
FacebookI emailed Dawsons re: rental property enquiry and was promptly contacted by Branch Manager, Kristian Davies. My subsequent questions were also answered in a timely fashion. An amazing first impression of Dawsons and a true commitment to providing outstanding customer service. Highly Recommend!
Thank you so much for your lovely words, our teams have worked extremely hard to upkeep our fantastic customer service throughout the pandemic and this confirms we must still be doing it right. Have a lovely weekend.
3/5
The Trusted AgentResponse
Do not have problems with all the staff. Service is good. Only issue is keeping me informed can be a bit of a hit and miss. Fortunately, emails are also sent to my mother in law who tends to be the one that forwards Dawson's correspondence to me.
Hi Constance, we thank you for taking the time to leave a review. As a company Dawsons are always looking for way in which to improve our service. Our Administration team will be in touch with you shortly to update your contact information. We thank you so much for your feedback.
5/5
The Trusted AgentSupport for moving rental accomdation.
The whole team at Dawson’s Marina we’re outstanding in the support, advice and delivery. Second to none and can’t rate them highly enough. Many thanks to the whole team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from sellers, rated 4.8 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
13 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "We have had quite a few dealings with estate agents over a thirty year period as we have had to buy and sell property seven times. Dawson's Marina take first ..."
21 reviews from landlords, rated 4.8 out of 5 on average. For example, Martin wrote: "I've noticed a steady improvement with the quality of service I have received from Dawsons over the past few years. Of particular note is the excellent and ..."
12 reviews from tenants, rated 4.9 out of 5 on average. For example, Yang wrote: "Very enthusiastic to help people and very patient. Laura deals the problems very carful with landlord and renter. Laura is an awfully decent lady. She does ..."
Yes. Dawsons Marina Sales Lettings & New Homes won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Swansea Marina branch at EA Masters 2022, and 1 other industry award since 2021.
