Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTruly Awful!!
Truly Awful! It is utterly disgusting the way this company treats tenants, acting like they are above the law - breaching numerous clauses in the tenancy agreement. I dread to think how other, more vulnerable tenants have suffered as a result of this company. I moved out in November 2021 and have still not received my deposit. After 3 months of ignoring my emails, Frost contacted me with false charges and deductions from my deposit. When i queried them, they would not give me an answer - so I contacted TDS and was informed I could not make a claim after 3 months of moving out... coincidence?
Kara · 7 March 2022
★★★★★ 5/5
FacebookI saw a page review about MRS ELIZABETH BAYS and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1,500 I got $15,200 within 7day's of investment I was so shocked, with MRS ELIZABETH BAYS, your money is 100% secured,. Trust me you have nothing to loseYou can contact her viaEmail: elizabethbays70@gmail.comWhatsApp: +1(209)896-9431Facebook: Elizabeth Bays
ẞøbèr · 7 April 2023
★★★★★ 1/5
FacebookThe way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?
Bharat · 21 January 2022
★★★★★ 5/5
The Trusted AgentHelpful, friendly and efficient
Experience with Frost Parnership has been great - they are always happy to help with queries or concerns and always get back to you promptly. Comparatively to experiences in the past (with other companies) I would say their overall customer service is wonderful.
Rebecca · 13 November 2018
★★★★★ 5/5
The Trusted AgentSeemelss purchase and sale
Frost partnership ensured we achieved a purchase and sale within a timely manner to find the perfect home for us.
Jamie and Andy were always willing to answer questions and queries. They were proactive with our sale keeping us updated all the time
Susan · 11 March 2018
★★★★★ 5/5
FacebookNow that the dust has settled I'd just like to express my thanks to you for the friendly and efficient way that you've managed the sale of mum's flat. It took a long time and was very frustrating at times, but you managed it brilliantly.
All best wishes to you and yours and hope you have a Merry Christmas!
Rob
Rob · 16 November 2023
★★★★★ 5/5
GoogleWe just moved in to our new property in the middle of the pandemic, we hade so many doubts about the process, Jessica you are a star! She made sure we were comfortable with all the decisions we made so far, she was literally "next to us" …
Bianca · 8 October 2021
Agent replied
Hi Bianca
Many thanks for taking the time to write this 5* review for Jessica and our Staines Lettings team. We are delighted to read your review and will pass your … More
★★★★★ 1/5
FacebookHorrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...
Emily · 16 April 2017
Agent replied
Hi Emily, We're very sorry to hear this. Please can you private message your contact details and the branch you have been dealing with so we can look into this. Many thanks, Kind regards
★★★★★ 5/5
GoogleThis is the first time I have rented, and I was a bit nervous and didn't know what to expect, but the lettings team at Staines have all been extremely helpful, and have answered all my queries, and even sorting out a few problems in this …
Angie · 8 October 2021
Agent replied
Hi Angie,
Many thanks for taking the time to write this 5* review for our Staines Lettings team. We are delighted to read that Laura in particular has gone above and … More
★★★★★ 5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Ammad · 25 July 2021
Agent replied · 1 August 2023
Hi Andrew,
Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them in the future.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Andrew · 25 July 2021
Agent replied · 30 April 2023
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them… See more
★★★★★ 1/5
GoogleLived in the Town Hall building in Staines-upon-Thames for a year.
The flat was freezing cold in the winter, I've got kids so it was absolutely dreadful for them too.
The windows are wooden so the heat just goes straight out.
But more to the point, the central heating was ridiculous - they never heated up and were lukewarm to the touch.
The ceiling leaked, the window sills inside leaked, water came through the wooden windows.
It was just a horrible place to live.
All throughout this years tenancy agreement we paid £1350 a month.
When we announced we were leaving they hit us with bills.
They took our deposit.
Charged us for cleaning the apartment once we left.
Charged us for painting the apartment once we left.
Even charged us £45 for removing some Blu-tac marks on the wall, even though they charged us to paint the place.
I've correspondence letters and emails and the PDF file of the bill they hit us with.
I just wish I could do something about it.
But I warn you, do not trust these rogues!!!!
Michael · 12 July 2021
★★★★★ 5/5
GoogleExcellent agency for searching Quality accomodation.
For my stay at Staines for more than 1 year their support was amazing
Shadab · 24 March 2024
Agent replied · 24 March 2024
So many thanks for writing this 5* Google review for our Staines team. We are delighted to hear that their support was amazing. We will pass your comments on to them and to our senior management team. … More
★★★★★ 5/5
FacebookMeeting with a good account manager was the best thing that ever happened to me. I lost a lot to fake account managers and brokers and it was hard to trust again but when I met Mrs. Kirkland Tina I recovered everything I had lost in a week, I was just grateful and speechless. I would love to recommend her to you viaEmail:kirklandtina7@gmail.comWhatsApp: +1 (970)638-3982facebook:Kirkland Tina
LJ · 7 April 2023
★★★★★ 5/5
GoogleI couldn't be more thankful and grateful to Megan and Harry with our house purchase. They were helpful throughout and helped us complete within 2 months. Communication was great and consistent throughout. I've heard so many horror stories …
Humzah · 8 October 2022
Agent replied
Many thanks for taking the time to write this 5* review for our Staines team and especially Harry and Megan. We are delighted to hear that they helped you to complete within 2 months. We will pass your comments on to them and also to our … More
★★★★★ 5/5
FacebookMark and Frankie at the beaconsfield branch were absolutely fantastic at guiding us through our sale. We had high quality and quantity of viewings and we achieved a substantially higher final sale value than another agent had suggested. Professional and quick to return calls. Very happy with the service.
Paula · 10 February 2021
Agent replied
Hi Paula,
That's great to read; we're so pleased the Beaconsfield team achieved a higher sale value for your property and were professional and responsive.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
Facebookdealt with Wendy, who was incredibly helpful
Luke · 24 October 2018
Agent replied
Hi Luke, Many thanks for your recommendation - much appreciated.
★★★★★ 5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
Karen · 6 November 2020
Agent replied
HI Karen,
Many thanks for taking the time to write this recommendation for Vicky.
We're delighted to read that she provided you with a professional, knowledgeable and responsive property service.
We will pass your comments on to Vicky and to our senior management team.
Bets wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract).
For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
Unsatisfied · 26 January 2021
★★★★★ 5/5
FacebookEloise was very accommodating and professional. She arranged convenient viewings and kept me up to date with all progress. I was very impressed and would certainly recommend to others.
Michelle · 7 July 2021
★★★★★ 5/5
TrustpilotMy views as a Landlord
I am a Landlord and Frost manage my property. Danielle in particular is efficient and communications effectively with my tenants and also me to ensure we are proactive in sorting out any issues.
Alison · 29 November 2024
★★★★★ 5/5
FacebookExtremely professional, let my property for years with the same tenants. Highly recommended for letting and selling property . I bought the house from them and let through them . All sales negotiators and letting negotiators highly experienced professionals .
Gurpreet · 19 January 2022
Agent replied · 30 April 2023
Hi Gurpreet,
Thank you for taking the time to write this glowing recommendation.
We are delighted that you have always received an extremely professional property and letting service from our teams.
Thank you for continuing to work with us and we look forward to assisting you again in the future.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleWe have dealt with the Staines Branch for about 15 years mainly as letting agents and this year as selling agents. Lettings, headed by Laurer found good renters quickly. Jamie in sales sold the house in 3 days. All the staff are helpful and do more than expected.
Brian · 24 March 2020
Agent replied
Hi Brian,
Many thanks for taking the time to write this glowing 5* review for our Staines-Upon-Thames team. … More
★★★★★ 5/5
GoogleWe had 2 agents before Frost. Harry and Ella are the best, most honest and hard working agents I have ever known.
Never hesitate to call this local company whether buying or selling. We won’t for sure.
Charles · 4 June 2022
Agent replied
Hi Charles Thank you so much for this fantastic 5* review for our Staines Sales office. We are so pleased to hear that Harry and Ella were the best, most honest and hard working agents you have ever known. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
