Trusted Agent profile · Staines upon Thames · Middlesex
Verified
★★★★★
453 reviews across 4 platforms
146-148 High Street, Staines upon Thames, Middlesex, TW18 4AH
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Staines upon Thames, Middlesex, at 146-148 High Street, is rated 4.3 out of 5 across 453 reviews on four platforms, including 133 Google reviews rated 4.6.
133
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
27
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
Send The Frost Partnership Staines a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having recently moved into our new house, I can’t help but be thankful for all the work the team and Frost Staines have done in both selling our Flat but also ...Read all 6 from sellers
As a buyer, I was extremely impressed with the level of service provided by Frost Partnership in Staines. I was in communication with Jamie, Andy and the team ...Read all 4 from buyers
I have recently used FROST for letting out my flat and i found them extremely good and helpful with the whole process. I mainly dealt with Chris Cotton with ...Read all 3 from landlords
I have given a 5 Star rating for Mr Chris Cotton at the Frost Staines Lettings. Chris was my first point of contact when I was lookingrfor a property to rent ...Read all 2 from tenants
Our Staines-upon-Thames Estate Agents office covers: Staines, Laleham, Stanwell Moor, Egham, Thorpe, Chertsey.
Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
5/5
FacebookThe Lettings Agency at the Frost Partnership are amazing and I know I can rely on them 100%. Wendy Taylor who manages this side of the business is professional, on-the-ball and always has a solution to a problem. Wendy has a great team who ensure all paperwork, legalities and payments are always up-to-date. Frost have a great network of experienced, trained professional tradespeople who can attend to emergencies and turn any necessary work around very quickly and efficiently.
1/5
FacebookPoor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.
Dear David, We are disappointed to hear that you are unhappy with the service provided to you. Your comments have been noted and we understand that the manager is currently in contact with you. …See more
5/5
Facebookthe speed of response, the pleasant staff made dealing with Frost a great experience. Tracey fully understood my objectives and I could not be happier with the outcome.
Hi Maoliosa, Thank you so much for taking the time to write a recommendation. We are delighted to read that a proactive and speedy property service from a friendly team gave you a great property experience. We will pass your comments on to all concerned. Best wishes from all at The Frost Partnership Estat Agents
5/5
FacebookExcellent service from beginning to end. Always helpful and realistic with advice, and lots of support along the way.
Hi Melinda, Thank you for taking the time to write this lovely recommendation! We're delighted to read that you've received excellent customer service and support. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!! I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
5/5
GoogleMany thanks Jamie for your help in selling my fathers property. It was a pleasure dealing with you and your advice at various stages was much appreciated.
1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
5/5
FacebookOur thanks go to Ben Levi of the Chalfont branch for his professionalism, efficiency and high level of communication. We always knew where we stood in the process and he dealt with our questions with unfailing politeness. Thank you.
HI Sandra, Thank you so much for taking the time to write this glowing review for Ben. We're delighted to hear that he provided you with an excellent level of customer service and professionalism. We will pass your comments on to both Ben and our senior management team. Best wishes from all at The Frost Partnership
5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
5/5
FacebookGreat experience working with Frost on the sale of my flat, they secured a great price and were efficient and helpful throughout the whole process.
Hi Will, Thank you for taking the time to write this 5* review. We are delighted to read that you received an effective and efficient property service during the sale of your flat. Best wishes to you from all at The Forst Partnership Estate Agents
5/5
FacebookAn absolute pleasure to deal with Frost, and in particular, Karen Morris. We are delighted with our new home and couldn’t recommend the Frost Partnership more for a friendly and professional service. 10/10
Hi Mark, Thank you for taking the time to write this glowing review for Karen and the Windsor team. We're delighted to read that you received a friendly and professional property service, and found a new home that's perfect for you. Wishing you every happiness in your new home. Best wishes from all at The Frost Partnership Estate Agency
5/5
GoogleProfessional and attentive. Diligent in our interests and kept us constantly abreast of all updates.
Thank you so much for this amazing 5 star review for our Staines team. We are pleased to hear that they were professional and attentive and kept you constantly abreast of all updates. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookHighly recommended. professional and friendly service from Alison. she kept things moving along with our sale and always kept us informed. Will definitely be using them again.
Hi Kelly, Thank you so much for taking the time to write this glowing recommendation for Alison. We are delighted to read that she provided you with an efficient and effective property service. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleSo very impressed by the professional, approachable & speedy response I have had from Laura Woodward and Jessica Leacock. I am absolutely delighted
Hi Deni, Many thanks for taking the time to write this 5* review for our Staines Lettings team. We are delighted to read that Laura and Jess have been professional, approachable and speedy in response. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleAmazing services provided by the sales and lettings team, we look forward to your ongoing support and business partnership at epc surrey to help your customers
Many thanks for leaving this 5* review for the Frost Partnership, Staines Sales & Lettings teams. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
FacebookAn estate agent a bit different from the rest! As a buyer, I would certainly recommend Frosts in CSG.
5/5
FacebookExcellent, friendly, professional service. Did what they promised to do, when they promised it, kept me informed and went the extra mile when things looked difficult. Would definitely recommend them.
PS This post is about the Ashford Middx branch of Frosts. Thanks, Alex and Andy.
1/5
TrustpilotThey have not paid back my deposit for…
They have not paid back my deposit for 3 months now. I moved out of the property rented in July. Have been calling them and sending emails with no response as to when the deposit will be paid back. During the tenancy did not get much support. Definitely do not recommend the agency.
5/5
GoogleIt was a pleasure to work with Julia, Laura, and Jessica, who were all helpful throughout the process!
Thank you. That's fantastic to read; we're so pleased the Staines Lettings team were a pleasure to work with especially Julia, Laura and Jessica. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotHi,Communication is important.
Hi, Poor communication and unjust treatment. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.8 out of 5 on average. For example, Jason wrote: "Having recently moved into our new house, I can’t help but be thankful for all the work the team and Frost Staines have done in both selling our Flat but also ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Arran wrote: "As a buyer, I was extremely impressed with the level of service provided by Frost Partnership in Staines. I was in communication with Jamie, Andy and the team ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Sohail wrote: "I have recently used FROST for letting out my flat and i found them extremely good and helpful with the whole process. I mainly dealt with Chris Cotton with ..."
Send The Frost Partnership Staines a message.
