Trusted Agent profile · Staines upon Thames · Middlesex
Verified
★★★★★
453 reviews across 4 platforms
146-148 High Street, Staines upon Thames, Middlesex, TW18 4AH
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Staines upon Thames, Middlesex, at 146-148 High Street, is rated 4.3 out of 5 across 453 reviews on four platforms, including 133 Google reviews rated 4.6.
133
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
27
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
Send The Frost Partnership Staines a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having recently moved into our new house, I can’t help but be thankful for all the work the team and Frost Staines have done in both selling our Flat but also ...Read all 6 from sellers
As a buyer, I was extremely impressed with the level of service provided by Frost Partnership in Staines. I was in communication with Jamie, Andy and the team ...Read all 4 from buyers
I have recently used FROST for letting out my flat and i found them extremely good and helpful with the whole process. I mainly dealt with Chris Cotton with ...Read all 3 from landlords
I have given a 5 Star rating for Mr Chris Cotton at the Frost Staines Lettings. Chris was my first point of contact when I was lookingrfor a property to rent ...Read all 2 from tenants
Our Staines-upon-Thames Estate Agents office covers: Staines, Laleham, Stanwell Moor, Egham, Thorpe, Chertsey.
Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
5/5
FacebookAlways kept me informed of progress and quick to deal with any issues.
Hi Christine, Many thanks for taking the time to write this recommendation. We're delighted to read that you received a professional and proactive property service. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookThanks for a good job keeping us informed through the various stages of the sale - great work..!
Hi Andy, Thank you so much for the recommendation and you're very welcome!
4/5
GoogleVery good service by Megan She provided us all the information required She is very helpful and honest
1/5
FacebookJust the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.
Hi Kate, We take all feedback seriously. We have sent you a private message regarding your experience. Many thanks Kind regards
1/5
TrustpilotIt's an unprofessional agency..
It's an unprofessional agency... They don't answer to your emails -they send you to meet the owner.. I didn't understand why?? They put same propriety on different rentaln sites with differnt prices Nobody check theier job...
5/5
FacebookExcellent communication and lovely and lovely staff. I would highly recommend them. Jacqui in particular has been fabulous.
Hi Clare, Thank you for taking the time to recommend us. We're delighted to read that you have received a professional and friendly property service. We will pass your comments on. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookVery pleasant experience with my new Tenacy. Staff very helpful and efficient. Would highly recommend.
Hi Steve, Many thanks for this recommendation. We're delighted to read that the team were both helpful and efficient. Very best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotVery unhelpful rental department
Very unhelpful rental department! They simply do not care about the tenant. Do not use!!!
1/5
TrustpilotIt's an unprofessional agency..
It's an unprofessional agency... They don't answer to your emails-they send you to meet the owner.. I didn't understand why??They put same propriety on different rentaln sites with differnt pricesNobody check theier job...
1/5
GoogleI won't use this agency again. Please be careful what you're signing and wording of contracts.
We are sorry to receive your review. As an ARLA member firm, our contracts are fully compliant. Our fees are completely clear, published on-line and, in our opinion, lower than many of our competitors. We welcome any enquiry regarding our fees, how (and when) they become payable and what we do to justify them.
5/5
GoogleWe would like to personally thank the team at Frost for your incredible effort in helping us get the exchange of our property over the line. We had been back and forth for quite some time to try and get timelines agreed, and what we had …
5/5
GoogleI could not be more happier with the service. The staff at frost as so friendly and always available to answer my questions. As im a first time buyer i went with the services of Chet Patel as a mortgage broker, he went slow, explained …
5/5
FacebookA very professional service with excellent staff who care.
Hi Jennie, Many thanks for your recommendation, we're delighted to read that you received a professional yet caring property service from our team. Best wishes to you from all at The Frost Partnership
1/5
GoogleDoes not update properties that have been sold
Hi Theresa, We take all feedback very seriously. Please can you email marketing@frostweb.co.uk with details of your grievance and your contact information. … More
5/5
FacebookEfficient, friendly, professional service from Vicky Lyle.Thank you
Hi Francesca, Many thanks for your recommendation, we are delighted to read that Vicky provided you with an excellent property service. We will pass your comments on. Best wishes from all at The Frost Partnership Estate Agency
5/5
FacebookGreat service through and through. Polite, prompt and efficient, very happy and highly recommend.
Hi Christina, Many thanks taking the time to write this fantastic recommendation. Best wishes to you from all at the Frost Partnership
5/5
FacebookVery Good 👍 Services Always helpful
Thank you Deepak! Best wishes
5/5
FacebookAmazing staff! Jacqui, Greg, Andrew are wonderful and very helpful with all they do! Very professional!
Many thanks for your review Thomas - that's great to hear! We really appreciate you taking the time to let us know and we'll pass your comments on to the rest of the team. Best wishes
1/5
TrustpilotThey should be ashamed.
5/5
FacebookPersonal experience as I knew David and Allison
Than you Pauline - much appreciated!
5/5
GoogleI found the whole team of Frost - Staines who looked after the sale of our house very helpful and dedicated to understanding our needs, scheduling viewings and tuning their sales pitch accordingly. They were very helpful in presenting to us …
5/5
FacebookI bought second property from Frost Partnership. Whole team is outstanding and shown in excellent customer service. David you showed the property and Alison got the deal done. Vanessa who managed whole tenancy process.
5/5
FacebookEfficient.Persistent.Pleasant.
Thank you Ian - much appreciated
5/5
GoogleJamie King and all the team worked extremely hard to make our house sale happen. A very professional estate agency who work beyond their requirements to meet everyone’s needs. I would definitely look to use their services again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.8 out of 5 on average. For example, Jason wrote: "Having recently moved into our new house, I can’t help but be thankful for all the work the team and Frost Staines have done in both selling our Flat but also ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Arran wrote: "As a buyer, I was extremely impressed with the level of service provided by Frost Partnership in Staines. I was in communication with Jamie, Andy and the team ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Sohail wrote: "I have recently used FROST for letting out my flat and i found them extremely good and helpful with the whole process. I mainly dealt with Chris Cotton with ..."
Send The Frost Partnership Staines a message.
