Trusted Agent profile
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★★★★★
139 reviews across 3 platforms
32 Old Compton Street, Soho, W1D 4TP
Part of Outlet Property Services, see every office.
Outlet Property Services's Soho office at 32 Old Compton Street is rated 4.7 out of 5 across 139 reviews on three platforms, including 4 Google reviews rated 4.8.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Andrew Thiele accepted my instructions to sell a flat which was soon likely to be compulsorily purchased by the freeholder. This meant there was only one buyer ...Read all 13 from sellers
Andrew has been helping with with an absolute nightmare of a purchase (through no fault of his own) and has been friendly, quick to respond and always looked ...Read all 2 from buyers
People wondered why I hadnt used a local agent to the address... this is the reason, and I don’t do reviews normally...I am sure I would NEVER have received ...Read all 33 from landlords
Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by ...Read all 50 from tenants
Helping people with their property needs across the whole of Central London As you’ll see from our reviews, Outlet customers feel like they matter to us. That’s because we’ve been making property simple, stress-free and a little more fabulous than your typical estate agent for 20 years. We’re a friendly bunch of property experts who provide a sales, lettings, property management, commercial and short lets service in London. We also help people with mortgages, insurance and planning a more secure financial future via our own Outlet Money team. We started out years ago as a small operation in our founder’s flat. Now, two decades later, we help customers from all walks of life to find or let a property across the whole of central London from our HQ in Soho. If you’re on this site to leave a review, thanks - feel free to be as lovely as you like. If you’re here to find out about the way we do things and how we treat customers, then we hope you like what you see and that we’ll hear from you very soon. Call us today on 020 7287 4244 or go to outlet4property.com You can also pop in for a cuppa and see us in person. at our office. We look forward to seeing or hearing from you soon. The Outlet Team
Every review we hold for the Soho office, from every platform, shown as written. First names only.
5/5
View AgentsFriendly,reliable,efficient and very accommodating
Theresa is the kind of person who will make you feel like doing her job is an ultimate pleasure to her.She is always with a smile and very friendly.She always tries to help or be of help even if you ask for the same things over and over.
5/5
View AgentsVery impressed by the service and level of professionalism
Criss was hugely helpful and very friendly indeed. His hard work and focus on us as customers helped us get a flat we were really pleased with. He always had time to speak to us, including on Sundays! We would highly recommend both Criss and Outlet property.
5/5
View AgentsVery pleased with the service.
They have all done a very good job and things have gone very smoothly. Cristian worked very hard to find tenants, and was very friendly and helpful.. As they are managing the property hopefully things will continue in this very positive way. I highly recommend them. .
5/5
View AgentsTenant Bethnal Green property
I found my current flat via Outlet and I found them to be a very serious and efficient agent. Cristian, my contact at Outlet, was very responsive and helpful, all the paperwork was sorted out very quickly and there was no bad surprise. I definitely recommend them
5/5
View AgentsA total star
I have been dealing with Andrew Thiele on the letting of a property. Andrew shows a real interest in my property and works hard to match it with the right tenant. He is very efficient - keeping me informed at each stage of the process. Highly recommended.
5/5
View AgentsGreat friendly service
Russell advised me on the best time to advertise my property after my previous tenants handed in their 3 months notice. New tenants were found in a couple of weeks with a day between the two contracts - Perfect result!! Well done. Thank you Russell Michael
5/5
View AgentsCristian Lupascu- great letting negotiator
Cristian has provided a very high level of excellent service as a letting negotiator. He kept me informed throughout the letting process and introduced an excellent tenant for my apartment. I will highly recommend Cristian to anyone thinking of letting their property out
5/5
View AgentsGreat assistance and personal experience
Gary was a wonderful agent who seemed to know exactly what type of flat I was after and swiftly found one ideal for me. His work flow was smooth and easy to understand for me and couldn't have been more helpful and organised.
5/5
View AgentsGreat service, friendly people!
"We have been dealing with Michelle Jones on the letting of our house. She shows great interest and works hard to find us the right property. She is very efficient and helpful both during the process of letting and further issues. Highly recommended."
5/5
View AgentsProfessional and quick to reply
I dealt with Theresa and Cristian. They were professional and prompt to respond to any inquiries I had. Best letting agent I've dealt with. Only had to pay £60 for a referencing fee. No other hidden costs. All dealt with pretty swiftly.
5/5
View AgentsOutlet fantastic
Once again, after over 8 years of renting various Outlet properties throughout Soho in London both Ralph & David prove once again what total pros they are. I have rented literally 100s of nights and never a miss! Thanks Again! Roger
5/5
View AgentsRussell and Theresa
Both Russell and Theresa repeatedly went out of their way to ensure my move went smoothly. I'm so grateful. It's inspiring to see people going over and above. Highly highly recommended. I would struggle to visit a different agency.
5/5
View AgentsExcellent proactive service
Michelle and the Outlet team marketed the property well and found us a great tenant. Michelle did a great job in keeping us informed on progress and advising us on feedback from viewings. Very happy with the service!
5/5
View AgentsProfessional, warm, hassle-free
Cristian was the letting agent assigned to finding new tenants for my flat. He kept in touch with regular updates during the entire process, and was always available no matter how busy. A pleasure to work with.
5/5
View AgentsProfessional, friendly and honest.
Andrew has been helping with with an absolute nightmare of a purchase (through no fault of his own) and has been friendly, quick to respond and always looked out for my best interests throughout the entire process.
4/5
GoogleJoshua and his team were really helpful. I have 4 properties under management, and the handover process between tenancies is seamless. I only only lost 3 days of rent in the past 4 years. Thanks gents
5/5
View AgentsTenant review
I have to say that Russell was an excellent agent for this letting. He was available at all times and very useful as well, answering all our question. We are very happy with his treatment.
5/5
View AgentsOutlet has been excellent and gives me peace of mind
I deal with Cristian from time to time and has been a pleasure to work with. Renting my property via Outlet gives me peace of mind that everything is well taken care of.
5/5
View AgentsWouldn't hesitate to recommend
This is my first experience with property management and I believe I'm in safe hands with Outlet. Having met with some agents in my area, I stopped looking after an initial meeting with David Bray. He's been my point of contact since day one and has been thoroughly professional and accommodating throughout the process - that includes all the other people in the team I've met, everyone's on top of their game. I'm about to sign the contract soon and from this experience, I wouldn't hesitate to recommend.
5/5
GoogleWe have used Outlets Services to assist us with rentals of several high end properties over the last 3 months or so and due to the quality of their service we have also recommended them to several of our friends who have used their services too. It is refreshing to work with an agency that are professional, friendly and keep you informed throughout the whole process. I really would have no hesitation in using their services again and would highly recommend them as an agency
5/5
View AgentsGreat Agency!
This agency is great!they are elit,kind,fast and professional.ıf you're looking for somewhere nice just call them.and thank you very much for your quick feedback and everything Michelle you're great at this job.
5/5
View AgentsOutlet Property provided an exceptional service
I went to Outlet with a very narrow brief about the kind of place I was looking for. Their customer service was outstanding. They were friendly and professional, and really took the time to listen to my requirements and concerns. They suggested some great options and in the end found me my new place which not only ticks all the boxes I had but has exceeded my expectations of what I could find for the budget I set them. I wouldn't hesitate to recommend them to anyone.
5/5
View AgentsBrought back my faith in estate agents
I have used many estate agents and EVERYTIME it has always been a stressful process, so I was reluctant to rent my flat again until I met Josh from Outlet. He reassured me that they would look after me and that they certainly did. From finding tenants through to moving them in to finding new tenants REALLY QUICKLY when they old tenants moved out (this has happened twice and both times have been equally as quick), so it was only a very small period of time that my property was vacant in between. They were very meticulous with everything and if I had any issues they were straight on it and it was sorted. I stupidly doubted them once regarding my tenants saying they didn't double lock the front door as they weren't given keys and I had locked them out when I went to do a little bit of maintenance, I even sent josh a rather long stern email, which he replied very nicely with a photocopy of the keys the tenants had signed for! Lesson learned, so the tenants were given a huge telling off. Which brings me to one more point, I again stupidly didn't get outlet to manage it, which was a big mistake as its another bit of stress they can take away from you, the above I wouldn't have even known about or had to drive all the way back to the property to let them in along with a few other small, but time consuming situations. Outlet can manage all of that stress for you and in my experience it is extremely worth it! They also sold one my properties very quickly for me, which again was surprise surprise easy. So, I have used them as a "landlady" and a seller so I would recommend outlet for selling, buying and renting every day of the week over other money grabbing, less attentive agents.
5/5
View AgentsExcellent service! ! !
Great guy! Jonothan always goes the extra mile to facilitate a smooth and efficient process. I'd let him sell my house and find me a new one in a minute!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Outlet Property Services's Soho office has 139 reviews across three platforms: 4 on Google, 29 on Facebook (across the whole business), 106 on View Agents.
Outlet Property Services Soho is rated 4.7 out of 5 across all 139 reviews, and 4.8 out of 5 on Google from 4 reviews.
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Selwyn wrote: "Andrew Thiele accepted my instructions to sell a flat which was soon likely to be compulsorily purchased by the freeholder. This meant there was only one buyer ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Doreen wrote: "People wondered why I hadnt used a local agent to the address... this is the reason, and I don’t do reviews normally...I am sure I would NEVER have received ..."
50 reviews from tenants, rated 4.9 out of 5 on average. For example, Rachel wrote: "Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by ..."
Outlet Property Services Soho, 32 Old Compton Street, Soho, W1D 4TP.
