Outlet Property Services reviews from landlords

★★★★★ 5/5

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Top Drawer Service

People wondered why I hadnt used a local agent to the address... this is the reason, and I don’t do reviews normally...I am sure I would NEVER have received anywhere near this service I received from Outlet, from any local agent round here. Iain Hawkes, got me a tenant within two weeks of joining.. having travelled out to the property in catford from Soho. Darshan got the ball rolling with the tenancy agreement and inventory... never seen a more detailed inventory in my life. Theresa Parkes... sealed it by finding and advising all the utilities of the new tenancy. Outlet is a totally efficient agent who I will definitely use and recommend in the future for all my lettings. They listened to the kind of people I wanted in my property

Doreen · 22 May 2018

★★★★★ 5/5

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Consistent good service with a smile in Soho

Outlet are a small and friendly team in the heart of Soho. They work hard to keep both the landlords and tenants happy by providing prompt and attentive service. They know the local market well and have been working in this market for more than 20 years. Claudia Gomes, the manager, is easy to approach and promptly follows up issues and sees them through to resolution. Theresa Gomes as property co- ordinator is always happy to help out and make life easier for landlords and tenants. They all work well together as a great team. I have worked with Outlet for over 7 years now and they rent out two of my apartments.

Mayank · 23 October 2017

★★★★★ 5/5

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Efficient, honest and professional service from Outlet - thanks!

I've had a great experience letting my high end property through Outlet despite the rental market in London being challenging at the time. Cristian in particular was professional and efficient, answering all my questions immediately and accurately, bringing people round, and ensuring a very smooth transition between tenant interested to tenant found and moved in. I never felt hassled or deceived by Outlet, as is sometime the case with estate agents. I strongly recommend Outlet for an efficient, friendly, value for money and hassle-free service. - Alastair

Alastair · 30 April 2017

★★★★★ 5/5

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Best Customer Service I've Experienced For Ages

I had spent quite a while composing the text for my Ad and uploading the best pictures to make my room look good. I was surprised when I clicked the activated button as I really expected to be taken to a payment screen. I still can't believe that this service if free. I thought that something was wrong so I called the office and let a message. Within 1 hour Ralph Jacobawitz had called me, he confirmed that my Ad was live on the system. H said that he would study it in more depth and that he would send me an email if he thought that there were any changes required. I did get the e-mail and I followed his suggestions to improve my Ad. Very helpful indeed, great customer service. Thank you very much for the help.

Stephen · 26 January 2017

★★★★★ 5/5

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Cristian goes the extra mile and is a great ambassador for Outlet

We have let property through Outlet for over 8 years and have found their service and prices to be second to none - and better than a couple of agents we use outside London. I was a little dismayed to find that Gary - whom I had dealt with exclusively had left - but have been very well taken care of by Cristian and Theresa. Our long term tenant moved out at the end of November and we knew it was not a good time of year for re-letting. Cristian kept me up to date by mail and phone calls (often out of hours when he had shown people round). He gave sensible and candid feedback and you could hear his enthusiasm for not just letting the property but to the right people. When a deposit failed to arrive he just advised - forget them - we will find better tenants; and he did. Cristian has a great demeanour for front of house and is more than ably backed by Theresa who has made replacing some furniture and managing some repairs an easy process. All in all happy to recommend Outlook but more importantly, the people who make Outlook - Christian is a great ambassador.

Greg · 24 January 2017

★★★★★ 5/5

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Josh is a trustworthy agent who I recommend to anyone needing advise and great service!

I turned my flat in Clapham into a buy-to-let this summer and needed an agent that would guide me through the entire process from the evaluation to the management of the property. Josh listened to my ideas and needs and gave me invaluable advise on turning the flat which was my home for 4 years into an investment. From the right rental price to the furnishing and repairs I had many questions and I was able to trust Joshua who was well informed. His team at Outlet have been polite, quick to respond and simply very easy to work with throughout the process. The team always was on time for appointments and gave timely feedback on viewings. Outlet generated a lot of interest in the property which allowed me to choose a tenant who is vetted and who I feel comfortable with. The coordination of moving dates and the discussions about furniture was managed by Outlet and went without problems and confusion. I've now been letting the flat for two months and Joshua's team at Outlet has always kept me informed and was available when I needed them for the advise a new landlord needs at the beginning of the process. I can only recommend Joshua and Outlet cannot think of any way to improve the friendly service I have received!

Bjorn · 26 October 2016

★★★★★ 5/5

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Fernando Mireveta

Fernando has advised & supported us for eight years with management of our property.. He is always so friendly, charming. & totally dependable to manage a successful outcome for us. Thank you Fernando X Outlet have manged our property for nine years now. I highly recommend them as they provide an excellent management service.. Outlet are are always professional and. offer a unique personal service. I can always trust them to help & support me with any tenant issues. I specifically chose Outlet because they originate from being a specialist LGBT housing management service. One of a kind!!

Lu · 15 December 2015

★★★★★ 5/5

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Great service again!

I don’t often write reviews (except when I get either really good or really bad service). With Outlet, I have just got really good service again so I thought I would share. Outlet have managed my property now for about 8 years and it has totally taken the hassle out of being a landlord. Their management rates have been consistently competitive and I just don’t have to worry about my property any more, instead I can just enjoy the fact that it is going up in value. I do not want the stress of having to deal with tenants, I just need to know that everything has been done and that everyone is happy (which they are). My tenants generally always stay a long time because the property is looked after and their needs are met. This is great for me. Because they have little staff turnover, I get to deal with people like Gary and Fernando who know me and know the property, which really saves time when things need doing. Furthermore, Josh introduced me to their financial advisor who has literally saved me a couple of thousand pounds a month with some excellent remortgage and debt consolidation advice. I couldn’t be happier – thanks Outlet.

Julia · 2 November 2015

★★★★★ 5/5

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A well deserved recommendation!

Hi Josh! Michelle and I would like to send our sincere gratitude to you and your team for finding and setting up tenants in our home. We are so happy that the final piece of the puzzle has been finalized after many arduous months of renovations. As you are aware Master Harvey is the result of a long difficult journey for us and now that our little miracle has blessed our life, this financial security gives us important options and choices going forward. It is easy to understand why you are successful in business. Throughout our lasting friendship, you always make me smile and people are drawn to your charisma and personality and this has obviously translated into your work environment. The team have been incredible in their support and understanding leading to them successfully finding the right tenants for our property. The expert advice along the way was extremely useful and spot on. I know you will anyway but let your team know the great job they have done. We are happy obviously to fully recommend you and the team at Outlet. Job well done. Bobby

Robert · 19 October 2015

★★★★★ 5/5

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Russell Wells Outlet for Homes

Russell Wells has let my properties for around 5 years and provides me with great service. Russell is fair, realistic and sees things from both Tenant and Landlord sides and always provides me with good and knowledgable reasons about the best way to approach things. Always cheery, quick and lovely to deal with as are the rest of the team that I have dealt with including Gary Cooper and David Bray. Would highly recommend.

SL · 24 October 2016

★★★★★ 5/5

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FAST RENTAL OF MY SOHO APARTMENT

I was recommended Outlet by a friend when it came to letting out my Soho apartment. I had already tried another very well known agent in the area with no success. Russell dealt with the property very pro-actively and soon had a tenant lined up for six months who then decided to extend for another two years. Cannot fault the service or the results!

JH · 13 December 2016

★★★★★ 5/5

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David Bray at Outlet is consistently reliable, polite and trustworthy.

David has been a constant source of help and good humor since he took over the short let department. I can rely on his help to rent and look after my flat in Covent Garden. I could not continue to let my flat without his help as he continually provides the support I need as an overseas landlord. Thank you David and Outlet

Mary · 9 November 2015

★★★★★ 5/5

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Really friendly and professional

I went to the office to register a room in my flat to rent and I was met by Ralph on reception who talked me through the process and helped me set up the profile. He was very helpful and friendly, and I would recommend Outlet to any landlord looking for tenants to use them,

Brad · 30 July 2016

★★★★★ 5/5

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Fantastic service

My flat was on the market with another agent for two months without success. When they suggested lowering the price I got in touch with Outlet. Cristian Lupascu was on the case immediately and the first clients he too there reserved it immediately. I can't recommend him or Outlet more highly.

John · 9 December 2016

★★★★★ 5/5

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Very pleased with the service.

They have all done a very good job and things have gone very smoothly. Cristian worked very hard to find tenants, and was very friendly and helpful.. As they are managing the property hopefully things will continue in this very positive way. I highly recommend them. .

Geoff · 24 October 2016

★★★★★ 5/5

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A total star

I have been dealing with Andrew Thiele on the letting of a property. Andrew shows a real interest in my property and works hard to match it with the right tenant. He is very efficient - keeping me informed at each stage of the process. Highly recommended.

Nick · 29 October 2015

★★★★★ 5/5

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Great friendly service

Russell advised me on the best time to advertise my property after my previous tenants handed in their 3 months notice. New tenants were found in a couple of weeks with a day between the two contracts - Perfect result!! Well done. Thank you Russell Michael

Michael · 1 June 2016

★★★★★ 5/5

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Excellent proactive service

Michelle and the Outlet team marketed the property well and found us a great tenant. Michelle did a great job in keeping us informed on progress and advising us on feedback from viewings. Very happy with the service!

Anonymous · 7 June 2016

★★★★★ 5/5

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Professional, warm, hassle-free

Cristian was the letting agent assigned to finding new tenants for my flat. He kept in touch with regular updates during the entire process, and was always available no matter how busy. A pleasure to work with.

Michael · 20 October 2016

★★★★★ 5/5

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Outlet has been excellent and gives me peace of mind

I deal with Cristian from time to time and has been a pleasure to work with. Renting my property via Outlet gives me peace of mind that everything is well taken care of.

Tunde · 18 November 2016

★★★★★ 5/5

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Wouldn't hesitate to recommend

This is my first experience with property management and I believe I'm in safe hands with Outlet. Having met with some agents in my area, I stopped looking after an initial meeting with David Bray. He's been my point of contact since day one and has been thoroughly professional and accommodating throughout the process - that includes all the other people in the team I've met, everyone's on top of their game. I'm about to sign the contract soon and from this experience, I wouldn't hesitate to recommend.

MY · 16 August 2016

★★★★★ 5/5

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Cristian from Outlet

I am reviewing Cristian from outlet4property.com. I was extremely impressed by his professionalism and extremely fast turn over. i really recommend the use of outlet4property.com to rent your property.

Alal · 4 October 2016

★★★★★ 5/5

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Excellent service

David & Ralph have been delivering excellent customer service ! I was particularly impressed with the speed of responding to my queries & questions as a landlord. Highly recommended!

Johan · 1 June 2016

★★★★★ 5/5

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EXCELLENT

Russell handled every aspect, from finding a tenant to establishing their credentials, and organising contracts. Very impressive service from start to finish. Very highly recommended. Thanks Russell

Jim · 7 April 2016