Outlet Property Services reviews from tenants

★★★★★ 3/5

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A frustrating renting experience despite Theresa's kindness

Our experience of renting property was frustrating. Our moving in date was delayed from Wednesday to Friday and from Friday 3pm to 4pm, and it took us 8 days in total... We agreed to make the rental payment and sign the tenancy agreement on Friday afternoon. But, on Thursday evening, we were called by the agent and asked to make the payment. When we went to their office to make the payment, we found out that the hurry was because the transfer of the money took time and it might be delayed to Monday because of the weekend break.... We were delivered the keys to move in after making the 6-month rental payment and signing the contract; they sent us wishing a smooth process of moving in but when we went there the flat was not ready: The floor and carpet cleaning wasn't done because the walls and the doors weren't dry yet, the bed and the wardrobe were uninstalled (packed in the middle of the living room), and the smell of the painting was so strong that it wasn't healthy and even possible to stay in there. We finally moved in the next day, one day after the commencement day of the tenancy agreement, which was actually against the terms of the agreement... Having already waited for 8 days to move in after paying the deposit and the fees, we also couldn't understand why the painting was done one day before our move in date. We have been exposed to smelling chemicals since we moved in.... The mailbox key was absent in the keys delivered to us, and after making several phone calls, were were delivered the key after 5 days but we had to go to their office ourselves to receive it. Theresa kindly helped us solve our problems regarding the delays, and gave us the guidelines about moving in and info about the facility suppliers, etc. Overall, the

Anonymous · 7 October 2017

★★★★★ 5/5

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Russell is a fantastic agent

Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by text, but also very detailed when needed to convey important information or answer our questions, with detailed emails laying everything out, which made us feel very assured that everything would be taken care of.. His demeanor is also awesome - so friendly and fun, but also down to business. Theresa was very warm and helped ensure our move-in went smoothly with last-minute fixes on the lights that she had taken care of the very next day. Claudia has been amazing with fantastic communication about ongoing repairs. Overall we have dealt with several other employees at Outlet over a few months and they have been either great or fantastic, so much better than our past letting company, and we enjoy working with them all.

Rachel · 19 February 2018

★★★★★ 5/5

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Restored my faith

Russell Wells and Theresa Parkes Fantastic attention to detail and always supportive. From the day I met Russell earlier this year, when he first showed me the flat I am now renting, right up the present day, when both he and Theresa have always been responsive and offered helpful advise and suggestions. This has been invaluable as I have been mostly abroad and needed to know that all was well while I was away. I cannot recommend them and Outlet highly enough. you are a lucky tenant to have them on your case.

David · 24 July 2017

★★★★★ 5/5

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excellent services provided by the agent from end to end

I was looking for a one-bed flat in late Feb and viewed a property that showed by Cristian, he explained to me the details very well and provided the help of asking the landlord the additional questions that I had regarding the flat. The whole process of renting my current property only took 2 weeks in total and the customer services that Cristian provided to me was very helpful. I appreciated his pro-active interaction with me and the landlord and additional corporation with the management team to sort out my contract. highly recommend the agent !

NL · 3 March 2017

★★★★★ 5/5

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An all round great agency to deal with as a tenant

I have just concluded a two year tenancy through Outlet and I can honestly say they have been a pleasure to deal with. And when does anyone ever say that about a letting agency?! My approval as a tenant was dealt with by Russell who was unfailing helpful, friendly and prompt in his communication. He helped me navigate all of the boring paperwork and other things that normally make moving in to somewhere a chore. Once I was in, Theresa acted as my point of contact and again was brilliant. Renting through outlet is a bit like dealing with a trusted friend. It's a winning combination of friendliness and professionalism and I wouldn't hesitate to go through them again.

James · 17 February 2017

★★★★★ 5/5

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Cristian, Theresa

Me and my all family highly recommend cooperation with Outlet Property Services specially Cristian and Theresa. They are very professional ,with their work all problems disappear in minute, it is fresh air on London property market ! I'm renting first time property via agency but with this people all paperwork was done online in couple of days. If you want rent property don't be afraid long queues and hours in waiting room contact with them as soon as possible.Satisfaction and high standard services is guaranteed . Kind Regards-Zbyszek

Zbigniew · 16 December 2016

★★★★★ 5/5

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Review of Agent Cristian Lupascu

Cristian was the managing agent for our new rental property. There have been some minor issues to deal with, but Cristian has been very efficient in resolving these in a very speedy timeframe. I think Cristian has good customer service skills and is a credit to the agency. Theresa Parkes was also very helpful and efficient with various matters and the Outlet receptionist is a delightful, helpful and well spoken man. We are very pleased with our property in general.

Caroline · 25 August 2016

★★★★★ 5/5

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Cristian was my first point of contact with Outlet and helped us secure the lovely two bedroom apartment that we are staying at presently. He impressed me with his honesty and provided us with the rapid assistance we needed to meet our tight deadline.. Thanks Cristian. Theresa was the one who wrote up the contract for us and she did it within the 24 hour period we were demanding. Now, she provides an efficient service when the occasional problem arises. Thank you Cristian and Theresa.

KC · 11 August 2016

★★★★★ 5/5

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Very prompt and professional service

Michelle was amazing. After we had the viewing with Michelle we made an offer and she kept us informed all the way. Any queries I had she replied immediately. I couldn't fault them in anyway. Once the offer was accepted Theresa arranged all the paperwork and enabled us to have a fast and smooth transaction from our existing property to the new one. Once we moved in any questions were dealt with quickly and satisfactory. We are so pleased with the service with have received from Outlet.

Kelly · 27 June 2016

★★★★★ 5/5

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Really excellent service, a pleasure to work with

Although we were a more complicated case, Michelle and Theresa were extremely helpful and quick to move things along and finally got us into a flat that we really loved. Michelle was always very pleasant to deal with, and prompt to respond. I felt that she was an excellent negotiator when things were being discussed between us and the landlord during the letting process. Overall, we had a very positive experience with OPM which varied significantly from previous experiences with other agencies. Definitely recommend it.

Ilianna · 27 June 2016

★★★★★ 5/5

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Outstanding support from two agents

I was in a difficult situation and needed to move into the flat I'm renting asap. It was Michelle Jones that first showed me the property, and she was in touch the very next day and put me in touch with Theresa Parkes. Michelle explained the urgency of the situation to Theresa, who then did everything in her power to get all the references, paperwork etc. completed. To my genuine surprise and relief, everything was done in less than a week and I was able to move in. I'm extremely grateful to both of them. I've rented for many years in London and have always found agencies & agents to be very slow, unresponsive and disregarding of people's personal situations. I'll recommend Outlet, and particularly Michelle and Theresa to anyone that is looking to move. They have made what could've been a really long and painful process very quick and smooth - especially given that I'm a tenant with a pet!! I'd also like to point lut that Theresa continues to provide me with excellent support on an ongoing basis.

Marta · 23 February 2016

★★★★★ 5/5

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Outlet offers great short lets and fantastic customer service!

I have been renting short lets from Outlet for the last two years whenever my travels take me to London. David Bray has been excellent in ensuring that a well equipped and comfortable flat is always available for me. I've enjoyed staying in various sections of central London as Outlet offers a wide variety of accommodations ranging from contemporary to eclectic styles to more traditional styles. David always makes sure that all of the amenities that I need are available whether it's a hairdryer, internet or other special requests. I highly recommend that anyone seeking a short let for their stay in London consider Outlet and ask for David. You won't be disappointed with the flat or the superior service.

David · 8 December 2015

★★★★★ 5/5

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Highly recommend Cristian, Theresa and Outlet Property Management

Cristian as our first contact with Outlet Property Services, was warm, efficient and very responsive to any questions we had. The daunting process of finding and securing a new home was made unburdened by both Cristian and later Theresa, who took over once it came to the details and finalising our move. Much like Cristian, Theresa was also friendly, efficient and made the complicated parts of moving less complicated. We would highly recommend Outlet Property Management.

Jonathan · 25 October 2016

★★★★★ 5/5

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Letting - Russell Wells and Theresa Parkes

My girlfriend and I moved at quite short notice over the summer. We got in contact with Outlet Property and they made the process incredibly straightforward. We spoke mostly with Russell and Theresa and they were both fantastic. Proactive, efficient and quick to respond to our emails both before and after we moved in, they helped answer and resolve any queries we had. We're delighted with our flat and very happy we choose Outlet Property.

Harry · 9 October 2017

★★★★★ 5/5

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5* - Perfection!

I have used Outlet on numerous occasions for both long and short lets. The whole team are exceptional, they handled all my queries questions punctually and efficiently. Fernando on a recent booking went above and beyond the typical requirements of an estate agent to ensure I had the perfect stay. Thank you Fernando! If your looking for property on long or short term basis then Outlet are your guys!! cant wait to use them again! Ben.

B · 30 November 2015

★★★★★ 5/5

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Going that extra 2nd mile - Ralph

Ralph has been great with managing our flat. He is considerate and will go that extra 2nd mile to help. I am often a bit cautious about letting agent. Ralph is not your stereotypical agent. He is keen to help and honest.

Mauzima · 10 December 2015

★★★★★ 5/5

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Found it at last!

I'd like to leave a big shout out here for Russell Wells at the Soho office of Outlet Property Management. Russell went above and beyond the norm to make sure that I found the right property to rent and then to expedite matters for me to occupy the flat at the earliest possible moment. I have no hesitation in recommending Russell and his colleague Theresa to other people seeking a new home.

Christine · 14 February 2018

★★★★★ 5/5

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High-quality service

My partner and I had to find a flat in London at very short notice. Cristian guided us through every step of the process with effectiveness and devotion. I particularly appreciated the fact that he made himself readily available for us, and seemed to really care about our situation. In less than two weeks, we were moving into our new flat. I definitely recommend Outlet Property for their professionalism and their responsiveness.

Sarah · 3 September 2016

★★★★★ 5/5

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Great service, would recommend

Russell was very helpful in arranging a viewing of the place, Mediating and guiding through the processes of securing the offer. Going above and beyond to make it happen. I was so pleased with the experience of finding a place with Outlet through Russell's help that I've even recommended some friends for an apartment in the same building, and they did indeed went for a viewing.

Pietro · 14 February 2018

★★★★★ 5/5

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Review of Cristian Lupascu

Cristian was really helpful during my property search a month ago. He is such an enthusiastic agent, wanting to make sure that everything works well for me. During my moving days, he also made sure that everything goes well and also offered me help to move some of my stuffs. Even until today he's still helping me with any issues arising out of the property!

Mia · 11 November 2016

★★★★★ 5/5

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Russell Wells

I have worked with Russell in sourcing a number of residential property deals in central London. I found him to be a good communicator, very helpful and very knowledgeable about the market. When we found a suitable property he was quick and efficient in closing the deal. I look forward to working with Russell again in the future.

Cormac · 7 March 2016

★★★★★ 5/5

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Ralph at outlet is incredible

The communication from Ralph is outstanding. Nothing has been too much trouble regarding my arrival tomorrow tues 31/01.. I run conferences in London and have used lots of different accommodation. I haven't even arrived at my flat yet but will already be rebooking purely based on the service. Thank you Ralph - it really helps!

Gill · 30 January 2017

★★★★★ 5/5

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Theresa: very helpful

Theresa has been very helpful throughout our check=in into the new property. She replies to emails and calls quickly. We had some initial problems with the property but Theresa called up the appropriate people immediately to come and sort it out and they came on the same day.

KK · 10 December 2015

★★★★★ 5/5

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Very impressed by the service and level of professionalism

Criss was hugely helpful and very friendly indeed. His hard work and focus on us as customers helped us get a flat we were really pleased with. He always had time to speak to us, including on Sundays! We would highly recommend both Criss and Outlet property.

Jagoda · 18 December 2016