Every review we hold for the Sale office, from every platform, shown as written. First names only.
★★★★★ 5/5
allAgents"I recently renewed my..."
I recently renewed my lettings agreement with Daniel Harris at Northwood. It wasn't easy to meet up due my work location and prior commitments, but Daniel was very flexible in arranging a meeting. I wanted to explore various options, Daniel explained the pros and cons (for both parties) in a thorough manner, which showed off just how well he knows his profession. Northwood have been very prompt and efficient in all matters relating to the property, keeping me fully informed of everything in regard to the property . I would fully recommend both Daniel and Northwood.
Richard · 7 December 2017
★★★★★ 1/5
allAgents"Daniel Harris is a bully. Has ..."
Daniel Harris is a bully. Has a habit of making peoples life a misery, causing illness and stress due to his small man power trip syndrome. Unfair rent hikes on properties I wouldn't even let my dog live in. Yet you have the cheek to raise prices, threaten eviction then withdraw it just so you can have a little bit of power in your worthless life. You're sick my friend and karma will catch you eventually.
David · 12 July 2019
★★★★★ 5/5
GoogleNorthwood successfully let my property to a very strong tenant at the full asking price with only a two day void period. I was very impressed with their hard work and professionalism.
Antony · 20 February 2025
Agent replied · 19 February 2025
Dear Antony, thank you sincerely for your glowing review. We're thrilled to have met your expectations by efficiently securing a strong tenant for your property. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service. Best wishes, the Northwood team.
★★★★★ 5/5
allAgentsIt is my first time renting
It is my first time renting and I have received exceptional service.
I have dealt with Leanne Jervis with regards a few issues I had in the flat and she dealt with these queries efficiently and effectively resolving the problems I had.
I feel that I am able to contact Northwood with regards any issues and feel confident I will be listened to and the issues dealt with.
Karen · 31 May 2020
★★★★★ 5/5
allAgents"It is my first time renting..."
It is my first time renting and I have received exceptional service.
I have dealt with Leanne Jervis with regards a few issues I had in the flat and she dealt with these queries efficiently and effectively resolving the problems I had.
I feel that I am able to contact Northwood with regards any issues and feel confident I will be listened to and the issues dealt with.
Karen · 31 May 2020
★★★★★ 5/5
GoogleI dealt with Vaughan who has been amazing help. The whole process from start to finish was smooth and hassle free, Vaughan responded to any queries that I had quickly and efficiently. I’ve rented several times before but never through Northwood, I wouldn’t go through anyone else from now on.
Shane · 16 March 2023
★★★★★ 5/5
GoogleIncredible service!! I had a problem with the boiler in the evening but was helped straight away without any delays due to out of works hours. Thank you so much Daniel for your help!!!!
Anna · 21 March 2024
★★★★★ 5/5
GoogleGreat experience with the services provided by Huzaifah at Quay Property during the conveyancing of my flat. I fully recommend him for his professionalism, speed and efficiency.
Ernest · 15 March 2025
Agent replied · 17 March 2025
Thank you for your kind words and recommendation! I'm glad Huzaifah could assist you with your conveyancing process and make it as smooth as possible. Wishing you all the best in your new home, and feel free to reach out if you ever need any assistance in the future!
Daniel, Branch Director.
★★★★★ 5/5
GoogleI recently sold a property in Sale and would highly recommend Northwoods. Angela especially was a star. I could phone and speak to her and ask for advice and she would always go that extra mile to answer any questions I had. Brilliant customer service and a pleasure to speak to. Thank you so much for making a hard situation so much less stressful. Very much appreciated
Sian · 2 January 2020
★★★★★ 5/5
GoogleRecently moved my property to Northwood after a bad experience with the previous management company; The team has been attentive, pleasant and thorough from day 1. Special thanks to Leanne Jervis and Angela Gibson who have been very efficient and helpful - makes such a difference! Thank you!
I have had my fair share of experience with management companies and I would highly recommend these guys!
Moran · 2 January 2020
★★★★★ 5/5
GoogleI had a great experience working with Josh. He made the letting process for my property incredibly smooth and efficient. He secured great tenants who have settled in perfectly. Highly recommended!
An · 9 December 2025
★★★★★ 5/5
GoogleKelly from South Manchester branch was so helpful and understanding and helped us secure our dream home. She continues to reply speedy and help us with any problems even after moving in. Thank you!
Alexandra · 2 January 2019
Agent replied · 31 December 2024
Thank you Alexandra for your good review. I will ensure this passed on to Kelly and that we continue to provide you with the high standards we wish to deliver to our clients. If we can be of further assistance then please let us know. Regards Daniel Harris, Manager and owner of Northwood
★★★★★ 1/5
GoogleDO NOT RENT A PROPERTY FROM THESE NORTHWOOD.
After 3 years of renting a property through this estate agents, when we left property as same condition as we received from this Northwood Agency, we cleaned everything properly, after all this cleaned properly they didn’t find anything so then they have excused with heating positions and shower seal missing points and they kept our all deposit amount, i was so much angry but my wife said leave it, they are illiterate people no point to argue, and actually is not them fault this is how them parents educate them that’s why they are treating same with other people, they just need proper guidance or may be need schooling again…. Absolutely horrible agency, rude staff and do not care about thier tenants at all and just refuse to contact you….. if anyone need more information please contact me i have full evidence I can’t attached here but i have already reported to council and gave them all my evidence against this agency and whoever facing any problems please report to your council they will take action…. And i will also request to all tenants whoever facing problems with this agency just leave your feedback on social media against this agency because i have checked so many negative reviews on google and they replied with an automatic template message to everyone but they don’t care so now its time to leave review on social media then they will realised and if anyone make some video that will more helpful for other people….
Avoid at all costs and read reviews online before engaging with any services with Northwood Sale.
Do not use this company under any circumstances. You have been warned
Danish · 1 January 2024
★★★★★ 1/5
GoogleTotally unprofessional and unorganized. I arrived half an hour prior to our appointment, and nobody showed up for the viewing! I called them to find out why and told them I had also received a confirmation text message, they didn't even know who was going to show us the house. They told me to wait a bit more in the bitter cold in order to sort it out. I waited another 30 minutes and nobody showed up or even called me to explain or apologise! My husband (who had to take two hours off work in order to attend this appointment) called them again and they still had no clue, not to mention that they were rude to him (!!!). Very unprofessional. They are an absolute joke.
Christina · 2 January 2019
Agent replied · 31 December 2024
Hi Christina, I am sorry that this has happened to you and we always attend all our viewings. Unfortunately sometimes we encounter traffic and are late of which there is no excuse but where there is an accident sometimes we are not able to factor these delays in. That said when you called you may have gotten hold of our out of hours answering team who would not have access to your details but are there to take messages for us to deal with them the following day and during working hours. I am sorry for any inconvenience but if you would like to rebook the viewing I will make sure it is myself personally who carries out the viewing. Regards, Daniel Harris, Manager and owner of Northwood
★★★★★ 1/5
GoogleMy experience Mirrors Lucy Taylor in a comment below. Daniel Harris has consistently attempted to bully his way into the property, turning up and taking photos so he can market the property in 3 days when he kicks me out for not agreeing to a £50 rent increase he's just advised me of, with a £100 'admin' fee for the privilege. I'm genuinely surprised he as any staff, or customers, and the police have not been called on him. Currently going through the formal complaints procedure, which coincidentally ends with him as he's the manager. Court action will be taken instead. I advise any and all of you to do the same. This man deserves at best to be out of business, at worst a bit of time in a jail cell to counteract that testosterone poisoning masquerading as small man syndrome. A despicable way to do business. Do not use this company under any circumstances. You have been warned.
Ben · 2 January 2019
Agent replied · 31 December 2024
Ben I am sorry you feel this way however any action we take is done within the written agreement you signed however I appreciate that sometimes your needs do not always align with the landlords and as such causes conflict. That said I would welcome talking to you about your experience so that we can try to resolve it in way that is acceptable to you if possible.
★★★★★ 1/5
GoogleThey’re the reason estate agents get a bad name. In the initial stage they’re welcoming and can’t do enough for you, but as soon as you’re moved in they become a distant memory with contact near enough impossible and nothing but broken promises. Doesn’t help that they’re ran by a couple of estate agents that genuinely don’t have a clue and always give you incorrect information. That backed up with hidden fees for work they don’t even complete. Absolute tin pot of an estate agency. Don’t let their “friendly” & “great customer service” fool you, nor their detailed explanations on here to complaints, justifying their actions. Would never use again and would strongly recommend against doing so, even if you really like the property!!!
Brad · 2 January 2019
Agent replied · 31 December 2024
I am sorry that you feel this way Brad, If you would like for me to investigate this further then please let me know and we can then identify the property you rented and look into what may have gone wrong. We do try to make the rental process as easy as possible for our tenants we appreciate that this does not always go to plan and in some instances it is out of our control. If you would like for me to investigate this further then please do get in touch. Regards, Daniel Harris, Manager and owner of Northwood.
★★★★★ 5/5
GoogleGreat experience with Melissa Lawrence. Very engaging and thorough! Thank you :) Gemma
Gigi · 17 June 2025
Agent replied · 19 June 2025
Thank you so much for your lovely feedback, Gemma! We’re delighted to hear that you had such a positive experience with Melissa. She truly enjoys supporting clients, and I know she’ll appreciate your kind words. Wishing you all the best, and we hope to work with you again in the future!
★★★★★ 5/5
GoogleI recommend this Estate agency a 100%!!! The saff is extremely kind and helpful! H is an amazing guy. He found the perfect house for me in a very short time. A million thanks to all of you!
Amy · 29 August 2025
★★★★★ 5/5
GoogleMarie makes everything simple and stress-free. Reliable, friendly, and on top of every detail, as a landlord this is exactly what I want in a property manager
Shirwan · 12 December 2025
★★★★★ 1/5
GoogleAbsolutely shocking administration fees to rent a property - £360 administration fee for 2 adults?? Really? Plus 1.5 x the rent for a deposit which is non refundable if you don't go ahead and a clause which states your deposit will be higher depending on your personal circumstances/credit check results!! Really?? £100 fee every time your contract is renewed, £50 if your rent is 3 days late, £250 + VAT for early release from tenancy, £35 if you ever need a reference from them, £50 fee if you overpay your rent and have the audacity to ask for it back, £120 to have the oven cleaned when you move out, additional 10% fee of the cost of any work when you move out, £100 fee to claim your deposit back at the end of your tenancy.... WOW.... a real shame as I found a really nice property I wanted to rent with you guys.... but I refuse to be exploited
Gazmondo · 2 January 2018
Agent replied · 31 December 2024
Hi Gareth,
I am sorry you feel this way however rightly or wrongly our charges are in line with the industry and some of the cheapest in our area and the country.
In regards to the charges I think you may have misunderstood.
For example the deposit varies as some people may not be in employment or have moved from overseas and we therefore sometimes take a larger deposit in that case.
Equally if you commit to taking the property and then pull out prior to moving in then it would mean the landlord would lose a months rent and in that case your deposit would be used to compensate the landlord for any lost rent.
The renewal fee is standard and one of the cheapest in the area as our competitors charge £150 each time and also charge the landlord where as we don't as we fell it is unethical to charge twice for the same job.
We also charge a re-Let fee if you wish to terminate your contract early and this is to cover the cost if you are wanting to break your contract, which I feel is more than fair.
Also if you require a reference then yes we charge but this is to cover our admin costs as unfortunately the guys in the office do not work for free!
Yes we charge in the case that you over pay your rent as the bank charges Northwood for the payment you make in forgetting to cancel your payments and they also charge us for paying it back to you and again the guys in the office have to process that and they do not work for free.
The 10% fee we charge on any work we carry out after you have left the property in the event you have not left the property as it was given to you and this again covers the admin in organising contractors etc to do the work however if you leave the property as you found it then there would be no charge to you.
I hope this explains our charges better and therefore would not be an obstacle in you renting from Northwood.
★★★★★ 1/5
GoogleI would not recommend this company to sell your house. I have never met a company/person who promises so much and delivers so little. They said they would arrange group viewings of our house in December, they knew what time of year it was, and would only accept viewings on Saturday's. After two weeks they didn't have a single viewing but had said they would do a call out and give us feedback....they never mentioned the call out again. We asked for the board to be taken down, three weeks later we still have it. When I finally said enough is enough as the other agent we use has now arranged 10 viewings they said we have to give a weeks notice. So they are going to market our house for another week, but they physically can't arrange a viewing as they don't have another Saturday and they only do Saturday viewings with us. Pretty much sums up their competence!
UPDATE - Another week has passed, they are still marketing our house (now illegally) and they still haven't collected their board, which is getting binned soon.
John · 2 January 2018
Agent replied · 31 December 2024
John I am sorry to hear your feedback and want to assure you that we did do a ring out for your property but unfortunately due to the close proximity to Christmas and lack of client motivation we were unable to secure you viewings. We are always optimistic and as such do our best at a tough time of year. That said I am sure had we had the opportunity in the new year then we would have been able to provide you the service you deserved. I will investigate the issue of the property being advertised after your dis-instruction however I am sure this was an oversight and I apologise unreservedly.
★★★★★ 1/5
GoogleAwful company, if I didn't love my house so much I wouldn't deal with this estate agents. We are currently letting off Northwood and have been for a couple of years. When ever we have a maintenance issue it takes around 10 phone calls/10 emails chasing them up and about a month later it may possibly get sorted. Was told last week that the information had been passed over to the contractor and he should of been in contact. (reported on the 24th April , its now the 16th may) When the contractor rang TODAY he told me he had only been passed over the job an hour ago and even sent me the email to prove it. Do not appreciate being lied to and no apology as to how long it takes to get an issue sorted.
Katie · 2 January 2018
Agent replied · 31 December 2024
I am really sorry to hear that although I want to assure you that this was an issue out of Northwoods control. Due to the matter not being of an urgent nature we didn't use our own approved contractor as the landlord wanted to use their own. Unfortunately when we learnt that the contractor had let the owner down we then instructed ours whom you spoke with. I am sorry for any inconvenience caused however if at all you feel that a matter has not be resolved to your liking then please contact me directly and I will ensure it is dealt with immediately. Kind Regards Daniel Harris.
★★★★★ 1/5
GoogleWe have just finished our agreement after a year in a property let by Northwood in Sale. Everything throughout the tenancy was absolutely fine, all the girls in the office were kind and helpful. When it came to handing back the keys it's completely changed. We were told when we signed the contract a year earlier that the oven will be professionally cleaned and will come out the deposit money which we have no issue with (£100). They are also trying to charge us for a check out fee for £100 which we were not told about and none of the paperwork we were given showed this figure anywhere. One of the girls sent a fee guide to us to prove it is this price but the figure only says £70, which we had not been aware of in the first place anyway. On top of that, we cleaned the place from top to bottom for a whole day to make sure it was spotless yet they are charging us £72 for a professional cleaner!! We challenged this and they have decided to half the price but this is still money that should not need to be paid! Do not rent with this company!
Dan · 2 January 2018
Agent replied · 31 December 2024
Hi Dan, I am sorry you feel disappointed but everything we do is to protect the landlords property and to make sure that the incoming tenant has the standard of property we had promised them on the viewing. I appreciate your frustration however all our charges are clearly displayed and in fact you signed the sheet which shows all the charges on to say you were happy with them when you moved in. In terms of the charges they are levied to make sure the property is handed back in the same condition it was given to you and whilst I understand you cleaned the property the lady who inspected the property felt that it needed further cleaning.
★★★★★ 1/5
allAgents"The bullying tactics used by..."
The bullying tactics used by Northwood, Sale, are nothing short of obscene. Suspiciously, two previous comments I have placed on all agents have disappeared. So here it is again: Putting rent up 3 days before signing a contract of renewal with no notice, and threatening to evict by Monday (this was on a Friday) if the increased rent wasn't agreed to and a new contract signed, at the standard 'admin fee' of £100 to sign a generic contract. The visit to the property was conducted by the branch owner/manager, * who proceeded to take photographs so he can market the property when the eviction goes ahead, if the rent increase is not agreed today. Raising his voice, pointing, overbearing and downright intimidation, among other such school yard tactics to get his way. The whole process was downright disgraceful, with no apology. Following the complaints procedure it went directly to the manager, whom was of course the problem, with no other course of redress but the ombudsman. He now phones despite being advised of email only, because of his intimidation tactics. Avoid this company at all costs, both as a tenant or a renter.
Ben150 · 18 March 2017
Agent replied · 27 August 2025
Hi mate, I agree with you!. I've had the same experience, I would like to talk to you what is your email address?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
