Northwood South Manchester (Sale) reviews

★★★★★ 5/5

Google

Good experience, great team. Special thanks to Melissa for being a superstar - not just a salesperson, but being personally so lovely & kind too. And to Julia for persisting for so long!

Tanvi · 19 November 2025

★★★★★ 5/5

Google

Melissa was great for the viewings I booked with Northwood. Would recommend.

Charles · 22 July 2025

★★★★★ 5/5

Google

I have rented with Northwood South Manchester for almost 3 years and have no cause to complain the house was beautiful and a pleasure to live in and raise a family . I have seen other reviews and have not experienced the issues that others have posted in fact the majority of my 3 year tenancy has been trouble free and an enjoyable tenancy. Yes I did experience times when repairs needed to be done and mostly they were done . However , I feel that as tenants we expect repairs done there and then and the properties to be of the highest standards at all times. The reality is that Northwood do not own these properties and have to get permission from the owners/landlords while managing our expectations, and sometimes the owners/landlords can take time to authorise the repairs but on the whole they are resolved in the end. I now turn my attention to the staff , all I can say is they are amazing , I had to leave the house I rented in Sale due to family circumstances and it was a difficult time and Lauren and Kelly were not only understanding but supportive as well . Both Lauren and Kelly do such an amazing job and not only deserve to be praised but they deserve promotions and higher wages if there are any to be had. I was going though such a difficult time and the support I got was amazing. On the day that I moved out Kelly came out , she went above and beyond her job and the support she gave me cannot be measured I just hope she is appreciated for everything she does. For the previous reviews left here I do not share the same experience of non repairs , bullying etc . I found Northwood South Manchester to be a supportive and positive estate agent, I feel if anyone had a problem going to Lauren and Kelly first would be the best step as if they can help they will. If I was to ever go back to Manchester to live I would certainly go to Northwood first for a property as they have an outstanding team.

Marianne · 17 March 2019

★★★★★ 1/5

Google

"Unprofessional, unreliable, and not worth your time - steer clear of Northwood South Manchester." I reached out to Northwood South Manchester to rent out my property and was visited by the manager, Daniel Harris. He agreed to a certain rental amount and sent a confirmation right away, which gave me a positive impression of the agency. However, things quickly went downhill from there. They said they wanted to visit the property again to start preparing it for rent, which I agreed to. But after that, they never came back to me. I followed up with them through emails for an update on the progress, but they never responded. After a day of chasing them, they finally replied and said they didn't want to proceed with the rental agreement. I'm extremely disappointed with Northwood South Manchester's unprofessional behavior. They initially expressed interest in renting out my property, but then failed to follow through on their promises. It's not only a waste of my time and effort, but it's also unfair to leave me hanging after I've invested so much in preparing my property for rent. I wouldn't recommend Northwood South Manchester to anyone looking to rent out their property. They're not professional, reliable, or trustworthy, and they've left me feeling frustrated and disappointed with their services. Their lack of communication and follow-through has made it clear that they're not a reliable real estate agency to work with. In conclusion, I would advise others not to waste their time with Northwood South Manchester. They may give you a positive impression at first, but ultimately, they're not capable of providing the level of service that you deserve when renting out your property.

Praveen · 1 January 2024

★★★★★ 1/5

Google

I have had a terrible experience with Northwood and found them to be incredibly unprofessional, unscrupulous and would agree with all of the other comments re- bullying tactics. However, since Louise Levinsohn has taken over managing maintenance, the service Improved. She is open, honest and courteous and an excellent negotiator. She is also very organised and remains in constant communication so, even if things aren’t going according to a preferred schedule, you know exactly where you stand. Whilst she does of course serve the interests of the landlords, Louise treats tenants like customers and looks to find win-win resolutions for everyone. I really hope Louise manages to change the culture at Northwood so more people’s experience of renting a home through them could improve as mine has drastically. Prior to Louise, joining the team, the best I could have given was a 1 star rating however, it seems she has been given enough freedom in her role to make a real impact resulting in the much better and fairer service I have experienced. Thank you so much Louise. Update: upon moving out, despite louise telling me upon inspection of my property that it was in a much better condition than it was when I moved in and, given the repair issues that had not been done throughout the duration of my tenancy, she felt it would be unfair for anything to be deducted from my deposit, Daniel Harris (the franchise owner who feels it is within his rights to bully children with learning difficulties and reduce them to tears in their own homes) felt within his rights to hold on to the full deposits. Whilst he knew I would win a case in court he also knew I wouldn’t want to put my guarantor through the ordeal and, even when I told him I was in hospital when he was calling and it wasn’t a good time, he continued to put pressure on me to sign the deposite over to the landlady which, given I simply had no energ to fight, I did. The house is still empty nearly 6 months later and still in a terrible state of disrepair and neglect. Terrible landlady, awful maintenance company- DO NOT USE!!!

Louise · 2 January 2019

★★★★★ 5/5

Google

I have rented my property through Northwood for almost 10 years. During that time they have always offered a professional service ensuring that rent was collected and paid to me promptly. It may be considered easy to manage a property when all is going well, however what worries landlords most of course is when things go wrong and you have a troublesome tenant. This doesn’t happen often but when it does it can be stressful and it’s good to know that in such circumstances, Northwood will really step up to the mark. I found myself in this situation and can only speak very highly of the way in which the people at Northwood kept me informed and worked with me to resolve the problem in a quick and positive way. I even received update calls from Dan Harris, the Director, whilst he was abroad on holiday. A special mention though must go to Kelly Smith who could not have been more helpful. Kelly kept me informed of all developments with the tenant. Once the tenant left the property, Kelly was very supportive in arranging for general repair work to be carried out and liaised closely with contractors to ensure that everything ran smoothly. The service provided by Kelly far exceeded that which you would expect from the people within a property rental company.

Paul · 2 January 2019

★★★★★ 5/5

Google

Amy has been managing my tenancy and has been excellent. She has been very helpful, understanding and easy to communicate with.

Ellie · 15 March 2025

★★★★★ 1/5

Google

I wasn’t really going to write this review, because all I want is a quiet life without the fear of being ambushed in my own home. Unfortunately, that’s exactly what happened today, at the hands of the Northwood Sale manager. In the past week, my partner and I have both been accused of writing a negative review about our experiences of Northwood in Sale (South Manchester). My guess is that it’s the 1* review below. We hadn’t written that review, because we are going through the formal complaints procedure, and had no need to vocalise our issues in this public forum. However after my encounter today, I feel the need to share what happened, just in the hope that I can prevent even a small number of people renting a property through Northwood. We’ve had various issues with Northwood, many of which minor and related to some work we were having done on our kitchen. After several emails back and forth, we decided to embark on the complaints procedure. Since then, the manager, Daniel Harris, has taken a dislike to us. This morning was the icing on the cake. He came round to the property, with NO prior warning or permission (despite this being a contractual obligation) to inspect some work a contractor had done. He’s been very confrontational in the past, and as I was working from home I had no intention of speaking to him. He’s also left me feeling quite shaken so my partner agreed that he would deal with all communication. After looking at the work to our kitchen, he asked the contractor to ‘wait by his van’, pulled the door to our flat to, and began a vicious rant, detailing all elements of our formal complaint and why we have no grounds for a complaint. He called us rude, time wasters, accused us of lying about not writing a negative review prior to this one. This is now the third separate occasion that these same issues have been raised. Each time Daniel masquerades that he doesn’t want to talk about it any more, and then re-starts this conversation aggressively. Other than intimidate us into submission, I’m not entirely sure what his angle was. I mean even if we had left the review, it’s legal, valid and exercising the right to speech. Having now delved a little deeper, it turns out there’s several negative reviews anyway! I tried numerous times to shut the conversation down, both by saying that we were getting nowhere and responding shortly in the hope he would give up. It was nothing short of harassment, and left me quite upset and shaken- the poor contractor was subjected to my tears when Daniel finally left! All I can say is that it is a real shame that people feel the need to behave in such a way to exert their authority. Daniel clearly has a problem when people disagree with his opinion, but the way in which he puts these opinions across is incredibly intimidating. As a woman with a job in a position of authority, I also can’t help thinking that in this day and age, it’s sad that some people haven’t realised that you can be a successful manager without using scare tactics and intimidation. After this took place, I sought advice from another Northwood branch, who were incredibly helpful (and concerned!) and head office, who advised that this sort of behaviour warranted a call to the police, which I then did. It’s such an incredible shame, as the rest of the Northwood Sale team have treated us with nothing but respect, courtesy and professionalism and I can’t thank them enough for not mirroring the behaviour of their superior. EDIT IN LIGHT OF MANAGER RESPONSE: Last week our case went to court, we won. If that isn't proof we did nothing wrong then I don't know what is! :)

Lucy · 2 January 2018

★★★★★ 5/5

Google

Melissa was fab today showing me and my friend around Sovereign Point,so much so that she helped me to negotiate on the price I offered. She's a star. (Well 5 stars). Thanks again, Lee

Lee · 26 September 2025

★★★★★ 5/5

Google

Marie is fantastic, always responsive, professional, and easy to get along with. Truly one of the best property managers I’ve had pleasure off dealing with.

Lyndsey · 12 December 2025

★★★★★ 1/5

Google

Book a viewing at 5:15pm, I arrived half an hour early, walk around, get to the property at 5:03pm, the agent is there with another viewer, and told me viewing not available as the current tenant not aware of the arrangement and someone should have called me. Only 2 minutes later I got an email saying sorry (no call, no attempt for rearrangement)... And cc the other two viewers. It is so irresponsible, inefficient, unprofessional. If you are selling or thinking to let your property through them, think carefully...

Jack · 20 September 2025

★★★★★ 1/5

Google

Do not rent a property with this company. I was a tenant for over a year and I was completely ignored for the majority of it. Whenever something needed fixing, it took months for someone to just come out and look at it, then another month on top of that to sort. The work that was carried out by the contractors supplied was terrible too! They do not respond to emails either. I moved out two months ago and I am still chasing to get my deposit back. DO NOT use this company.

Francesca · 18 September 2025

★★★★★ 1/5

Google

As a tenant Northwood are not there to help. For the entire year when I was living in the rental they were constantly ignoring emails and never fixing problems. It took them months to fix simple items that should have been fixed and they provided no communication as to what was happening. Now I've moved out and it's been over a month of again zero communication for my deposit. They have provided no reasoning and are holding onto the money and have been ignoring emails for weeks. They don't care about the state of the property or the tenant.

Farman · 17 September 2025

★★★★★ 5/5

Google

Melissa took a real interest in letting our apartment at Salford Quays. She has the knack of matching the right tenant to owners' needs and her follow up communications made all the difference. I would highly recommend her for your viewings.

John · 19 November 2025

★★★★★ 5/5

Google

Melissa was amazing throughout the flat hunting process, and even since securing the flat she has gone above and beyond in making sure we have everything we need. Highly recommend!

Emma · 24 September 2025

★★★★★ 5/5

Google

Northwood sold our house and got the buyer up to just short of our asking price which impressed me as the buyer started £25K lower. They also managed to sort out the typical problems that arise when selling a house to a nervous, first-time buyer and stopped me pulling my hair out in frustration. Daniel was great at resolving issues when they arose and was a great mediator between us and the buyers.

Beverley · 2 January 2019

★★★★★ 5/5

Google

From the first day I met Huzaifah or "H" he gave me confidence and reassurance along with his professionalism. The sale was a difficult one for me due to a divorce but "H" was always there to help and went above and beyond my expectations. I would recommend "H" to anyone looking for someone to provide an exceptional service.

CheadleBride · 3 April 2025

★★★★★ 1/5

AllAgents

No Stars for Northwood South

We would like to give our feedback and honest opinion about Northwood South Manchester Office (Sale Branch), which is as follows: Taking advantage and hiding behind Northwood Estate Agents' good reputation, the South Manchester Office (Sale Branch) is inefficient and unprofessional. We have rented a property through this branch for more than three and a half years paying ca. £55,000 overall. For this substantial amount of rent and money, the services we received from the South Manchester Office (Sale Branch) were poor and sub-standard. Just as examples here: we were left without hot water and heating when the boiler was broken for a long amount of time, we had no washing machine for nearly a month having to take all our clothes to the Launderette and were left waiting with a broken pipe, not being able to use the water (which inconvenienced both our neighbours and ourselves), for nearly two weeks. Always blaming the others, this Office damages the relationships between Landlord and Tenant. Fortunately, we got on very well with our Landlord who always expresses his thanks for the excellent care we took of his property and we were grateful for being able to live in his well-structured, very nice house. And maybe, just one more example: in the middle of Covid lockdown, when everything was at a standstill and we were all stuck in our houses not knowing what do best to get out of the pandemic, the South Manchester Office (Sale Branch) increased our rent by £100/month: if you don't like then move (!?) ..type of thing. Personally, I would feel ashamed to work for such an office. Lastly, we've moved out of the rented property one day earlier than stated in the Tenancy Contract, leaving the house in very good conditions and providing sets of spare keys (worth ca.£70). An independent body, who recommended that our deposit be returned in full, checked the property. Despite all this, our deposit was not returned. Following endless e-mails and nearly two months later, since our deposit had not been returned, we had to take legal action. Then, a part of our deposit was returned. To this day, we are still disputing the sum of £164 with South Manchester over a technicality. This amount was retained as “pay of arrears” from our deposit. We are constantly, still receiving unpleasant e-mails from this Office. Knowing what we know now, be it a Landlord or a Tennant, we would walk away from Estate Agent: it is not worth the aggravation. Hopefully this feedback would help with making an informed decision when choosing to have Northwood South Manchester (Sale Branch) represent you or get indeed, get involved in any way with this office.

Gina · 20 March 2023

★★★★★ 1/5

AllAgents

"No Stars for Northwood South..."

We would like to give our feedback and honest opinion about Northwood South Manchester Office (Sale Branch), which is as follows: Taking advantage and hiding behind Northwood Estate Agents' good reputation, the South Manchester Office (Sale Branch) is inefficient and unprofessional. We have rented a property through this branch for more than three and a half years paying ca. £55,000 overall. For this substantial amount of rent and money, the services we received from the South Manchester Office (Sale Branch) were poor and sub-standard. Just as examples here: we were left without hot water and heating when the boiler was broken for a long amount of time, we had no washing machine for nearly a month having to take all our clothes to the Launderette and were left waiting with a broken pipe, not being able to use the water (which inconvenienced both our neighbours and ourselves), for nearly two weeks. Always blaming the others, this Office damages the relationships between Landlord and Tenant. Fortunately, we got on very well with our Landlord who always expresses his thanks for the excellent care we took of his property and we were grateful for being able to live in his well-structured, very nice house. And maybe, just one more example: in the middle of Covid lockdown, when everything was at a standstill and we were all stuck in our houses not knowing what do best to get out of the pandemic, the South Manchester Office (Sale Branch) increased our rent by £100/month: if you don't like then move (!?) ..type of thing. Personally, I would feel ashamed to work for such an office. Lastly, we've moved out of the rented property one day earlier than stated in the Tenancy Contract, leaving the house in very good conditions and providing sets of spare keys (worth ca.£70). An independent body, who recommended that our deposit be returned in full, checked the property. Despite all this, our deposit was not returned. Following endless e-mails and nearly two months later, since our deposit had not been returned, we had to take legal action. Then, a part of our deposit was returned. To this day, we are still disputing the sum of £164 with South Manchester over a technicality. This amount was retained as “pay of arrears” from our deposit. We are constantly, still receiving unpleasant e-mails from this Office. Knowing what we know now, be it a Landlord or a Tennant, we would walk away from Estate Agent: it is not worth the aggravation. Hopefully this feedback would help with making an informed decision when choosing to have Northwood South Manchester (Sale Branch) represent you or get indeed, get involved in any way with this office.

Elena · 20 March 2023

★★★★★ 5/5

Google

My husband and I have been with Daniel and the team at Northwood Sale as landlords for over 10 years now. Daniel has always taken time to get to know us both individually as well as offering specific help and advice in relation to our property portfolio. Whilst allowing the very competent team to deal with the day to day management of our properties, Daniel is always on the end of the phone should we need him. I would recommend Northwood Sale to anyone wanting support with renting out their property.PositiveResponsiveness, Quality, Professionalism, Value

Sally · 16 March 2023

★★★★★ 5/5

Google

Daniel and his team looked after my property for over 5 years and in the end helped me finish a very difficult sale. They not only looked after my wishes but also the property, i found Daniel polite and a joy to work with, his team were always honest and happy to help. I would highly recommend thier services to anyone in the area.

Mohammed · 2 January 2019

★★★★★ 5/5

AllAgents

Superb team at the Northwood

Superb team at the Northwood Office in South Manchester led by Daniel. They have looked after three of my buy to let properties for over 10 years and they have been completely transparent and supportive throughout all the ups and downs of being a landlord. The Platinum scheme is invaluable and I would highly recommend this option for new landlords or landlords who are too busy to manage the day to day requirements of their tenants and properties.

Howarth · 17 May 2022

★★★★★ 5/5

Google

Selling a house in the middle of a pandemic is not easy, but Emma @ Northwood made the path as smooth as it could be and kept in touch by email and phone on a routine and frequent basis. Viewings and feedback from the viewings were arranged without fuss and when it came to deciding which offer to accept Emma had helped to establish the motives and credentials of interested parties. Thanks to Emma for all her hard work.PositiveResponsiveness, Professionalism

Richard · 1 January 2022

★★★★★ 1/5

Google

This sorry excuse of a company acquired Lawrence Copeland and have ruined what was a good agency. Northwood seems to think tenants are prisoners to be ordered around, and they can barge into people's homes whenever they please. LC treated me like I was a real person. Northwood are treating me like I am an inconvenience. Signed, a seriously pissed off rent payer

Moggoon · 23 September 2025