Moginie James Estate Agents Roath reviews

★★★★★ 5/5

Google

Had an easy and stress-free with Moginie James - Roath thanks to the help of the team and lettings consultant Mercedes Kouzoukis! I'm moving to Cardiff for a new position and unfortunately due to living in Nottingham and in the final months of finishing off a current research project I was unable to attend in person viewings at short notice which had made finding a flat something of a nightmare, but the team and Mercedes were very accommodating and happy to set up a video viewing. In addition any questions I had were clearly answered over the course of the viewing and I was given more info than expected! I'd dealt with several letting agencies in previous viewings and was disappointed with the lack of communication in addition to some video viewings being sent late and not chats as discussed but instead simply videos sent that told me nothing the website didn't, but Moginie sent through text confirmations of my appointments, welcoming emails and were perfectly on-time and informative. So yeah, would recommend.

Ashley · 19 August 2023

★★★★★ 4/5

Google

Andrew has been really helpful and proactive throughout the process. He’s done a great job finding me somewhere that works for me and guiding the work to secure that. The online forms are a bit overwhelming but Andrew has been on hand to answer any questions or queries.

Maddie · 20 March 2025

★★★★★ 5/5

Google

I recently rented a property through this letting agency and I must commend the excellent service rendered. Special thanks to Mercedes (the agent) for her professional conduct throughout the process. She was really proactive, excellent communication ensuring that we understood all the details and also making sure we had everything required. In the future, I will choose and recommend this letting agency over and over most especially Mercedes for a job well done. Thank you sooooooo much

Adeola · 26 October 2023

★★★★★ 1/5

Google

Please be warned, this agency is a hassle to deal with. If I save even one person the grief me and my former housemates went through I will be happy. No major issues occurred with this company until it was time to get our deposits back. After a year of letting a property through them, we moved out June 30. We were told the deposit would be back in our bank accounts by 10 working days (fairly standard and reasonable I'd say). Yet after the ten days had passed we still heard nothing so I followed up with my landlord inquiring what needed to be done to progress things. There was talk about final bills waiting to come, cleaning bills to agree on, etc etc. After numerous emails back and forth trying to understand what the exact issue was and many weeks passed (in which three different points of contact were made with the agency) I was still unsure of the hold up. We did not get our deposit back until Aug 4 - 25 working days after move out and after much hassle and inconvenience. Absolutely ridiculous. We never got a straight answer as to why it took so long, especially since we heard of others also renting from the same agency getting their deposit back before us when they moved out after us!! And if that wasn't bad enough, they double charged us twice for the"check out fee" as it was charged upon moving in and then again deducted off the deposits. Myself and another housemate tried separately to explain that they made a mistake and showed them all the evidence to prove they double charged us. Yet they did not understand what we were talking about and then stopped replying to our emails. At this point it was no longer worth the hassle, we had been out of the place for over a month and half so we decided to drop it. Please save yourself the stress and go with another agency.

Sale · 15 July 2023

★★★★★ 5/5

Google

Moginie James has been exceptionally supportive in our quest for a rental home in Cardiff. Mercedes was very helpful during our viewing process and responded quickly throughout the process despite the heavy rain. Thank you for making everything so smooth and good explanations about the property.

Ayodeji · 20 March 2025

★★★★★ 5/5

Google

We were in a rush to find a property to move into and Dylan Burberry has gone above and beyond to help us throughout our application. Dylan has advised us and really been in our corner every step of the way and we couldn’t be more grateful. We would definitely recommend Moginie James and certainly recommend Dylan! We are over the moon with our new home and the work Dylan has put in has taken a huge stress off us.

Carmen · 20 June 2023

★★★★★ 5/5

Google

Bradley was fantastic. Arranged a viewing of a suitable property for me within 24 hours. All staff I dealt with at the branch were very professional.

Mrs · 20 October 2025

★★★★★ 5/5

Google

I had a wonderful experience with Moginie James. Bradley was super helpful when I called to show my interest in a property.

Albina · 20 November 2025

★★★★★ 1/5

Google

Myself and my boyfriend (both tenants) looked after our 2 bedroom flat as if it were our own - it was left in immaculate condition. The landlord wanted to charge us £380 for cleaning and decorating (£35 of this was for replacing the bath seal, which was mouldy before we moved in!). I understand that this is the landlord and not Moginie James but the communication from them has been shocking since day one. They were quick to communicate over payments (we owed £1.80 on our No Deposit Option) and they hounded us for that. But when you need to discuss things like this with them they were difficult to get a hold of. Chantelle Bailey was our property manager and we didn't manage to speak to her once! We lived there for 12 months. Every time I tried to call her there was always a silly excuse - one time it was 'her bus was late, she will call you later'. She would never call me back. She would always be too busy to speak to me, always promising to call me back and never did. Never responded to any of my emails in regard to the property. At one point I questioned whether she still worked there! I would like to say that Jessica was lovely, took the time to speak to me on the phone when I was in tears over the landlord's end of tenancy fees. She redeemed Moginie James at the last moment as she gave me an ounce of hope for us to reduce the fee. We managed to reduce the fee to £280. As much as this was a good thing, this was still far too much. The flat was immaculate, in a better condition after we had left than before we had moved in. And in a cost of living crisis, you'd think there would be some sympathy for tenants. We paid £975 exc. bills for a 2 bedroom flat in Roath. We never missed a payment even though my partner has been out of work on sick. There was no understanding from them whatsoever, just wanted money. I understand that Moginie James were the middle man between tenant and landlord but it's absolutely broken my heart at what we have been through. We have had to pay this fee just because we know we aren't going to win the adjudication. The landlord has taken pictures of tiny parts of the carpet and skirting boards. Absolutely trivial and pathetic - but we can't fight that as my photos aren't to that scale. I feel like Moginie James could have and should have provided a much better customer service for tenants as I didn't even get a chance to voice my opinion. I couldn't talk to Chantelle about my options, I just felt bullied by the landlord and I couldn't do anything about it. I would like to point out that I have rented multiple times in the past and this is the first time I have ever had any dispute over my deposit and/or my standard at end of tenancy. Also, one thing I would advise any new tenant is do not go for the NDO (No Deposit Option). We were pushed into doing it as we were sold the idea of it being a good thing. YOU WILL NEVER SEE THAT MONEY AGAIN!!! But at least you get some offers on random stuff now and again! - not worth it.

Lucy · 25 April 2023

★★★★★ 5/5

Google

I had a property viewing with Andrew in Cardiff. I’m very pleased with the service Andrew provided to me. Definitely I would highly recommend Andrew as a skilled agent and in future I will go back to Moginie James as they have skilled agents.

Zuzana · 20 March 2025

★★★★★ 5/5

Google

Moginie James have been so helpful as we find a new home to rent in Cardiff. The team offered thoughtful and helpful advice tailored to our needs. Mercedes was a delight when carrying out our viewing and she responded promptly to emails before and after. Thank you for making this such a smooth process!

Rosa · 11 October 2024

★★★★★ 5/5

Google

Bradley was excellent, very professional, friendly, and helpful throughout the viewing process. He explained everything clearly and made the experience easy. Highly recommend!

Madhuri · 20 October 2025

★★★★★ 5/5

Google

Excellent professional team and helpful Special thanks to. Bradley bevan How is very helpful and supportive

Fady · 20 December 2025

★★★★★ 1/5

Google

Extortion Alert!! I paid £100 cleaning fee after checkout without any invoice or services listed and then they demanded £120. Even after disputing it they are threatening with adjudication and even more fee on top of it. Never explained what adds up to £220 cleaning.

Kevin · 22 May 2026

★★★★★ 5/5

Google

Mercedes was lovely and helpful when showing us around a house we want to rent. Very knowledgeable and didn't feel rushed having a look around.

Jess · 20 September 2025

★★★★★ 5/5

Google

I recently visited a property in Cardiff with Andrew from Moginie James. It was a great experience! Andrew was very professional and had lots of knowledge on the property so was able to answer all my questions. I really recommend them

Alex · 20 March 2025

★★★★★ 5/5

Google

Recently enquired and had a viewing for a 2 bed flat in the Cardiff area. Although we didn't end up getting it, the agency was transparent about how competitive the property was and was quick to answer any questions. In particular, Andrew Jones was excellent, providing friendly service throughout the process. Overall a great option if you're looking for a Cardiff estate agent.

Toby · 20 March 2024

★★★★★ 5/5

Google

My encounter with Bradley was a fantastic one, great experience it was. Answered all our questions and kept a positive attitude throughout our meeting

Mike · 20 September 2025

★★★★★ 5/5

Google

Professional, quick and super helpful. It was the best experience I had with any of the agencies in Cardiff. Andrew arranged a viewing the same day. The communication was great and I felt very well looked after. Thank you Andrew!

Nora · 20 March 2025

★★★★★ 5/5

Google

The help we have gotten to be able to rent our first flat is being amazing, Mercedes has been kind to us since the start, even proving us with loads of the information we'll ahead of our move in date. Throughout the process, she has been very helpful and made sure we are not falling behind with any documents. 100% recommended

Raul · 20 March 2024

★★★★★ 1/5

Google

Found a property on rightmove for a house I thought we'd like. That was on Monday, it it now Thursday and have rung over 30 time throughout the week with no answer, I also emailed and used the chat bot on the website. Finally got through this morning and told the property had been let agreed this morning. Absolutely disgraceful service, how can a company function when it's impossible to get a hold of them. Might have dodged a bullet here as god knows what they're like when they've already taken your money.

Math · 28 August 2022

★★★★★ 5/5

Google

Bradley was absolutely amazing throughout the whole process and always reassured us when we worried our offer would fall through. We are very grateful for all his help and could not recommend him more!

Kelsey · 6 March 2026

★★★★★ 5/5

Google

Thank you Bradley for keeping me up to date and well informed. Greatly appreciated.

Lesley · 20 November 2025

★★★★★ 5/5

Google

We have recently had an offer accepted on a home and have been supported by Oliver Clifford throughout the journey. Oliver has been very responsive by answering our phone calls and emails instantly. As first time buyers, we were quite clueless on the whole process, therefore Oliver was always ready to help and explained everything to us and made the process a lot easier/less stressful. We would highly recommend Oliver to anyone who needs mortgage advice as he has gone above and beyond for us.

Mari · 24 June 2022