Romans Reading reviews

★★★★★ 5/5

Google

When I was trying to find a place prior to this, I eventually chose a place which wasn't marketed by Roman's. However, I have to say that Dan was a trustworthy real estate professional. He was quick when responding to queries and he was transparent with details, he deserves to be recognised for his genuine approach to helping clients find suitable places to live.

RG302AT · 29 July 2019

★★★★★ 5/5

Google

Kimberly Garcia Jones is a great propety manager. She was always very responsive and always helped us out when we had issues with the property. She is incredibly professional and also a genuinly good person, which is unfortunately a rare set of skills in this industry. Kimberly was a pleasure to deal with and I would not hesitate to rate her service 5*.

Ana · 24 December 2019

★★★★★ 5/5

Google

Sold my house through Romans. Having dealt with other estate agents in Reading I found them to be enthusiastic, efficient and professional. Chose Romans despite cheaper options. Glad I did. Process was stress free with a quick sale.

Antony · 27 August 2023

★★★★★ 5/5

Google

I find viewings especially stressful from booking to finding the time to view, but I was very happy with Romans' service. In particular I would recommend Cassim who was my contact for viewings, as he was very professional, knowledgeable and friendly which helped me a lot. Although I didn't end up buying, I was grateful for the service and would recommend them. Thanks

Hayley · 29 July 2019

★★★★★ 5/5

Google

This is the second property I have sold through the Reading office of Romans, excellent experience both times. George Steadman's advice was intelligent and informed, Bernadette Martin negotiated the offers with zest in a clear and direct manor, then Paula Thompson kept me fully informed during the stressful bit leading up to exchange. I would strongly recommend this team of highly skilled individuals.

Brian · 29 July 2019

★★★★★ 5/5

Google

I am very satisfied with their service. It is fast and with high quality. Especially, the help of Mr Cameron Smith was great, for which I am very grateful.

Shox · 28 February 2024

★★★★★ 5/5

Google

Kimberley has been my property manager for many years now; she is efficient and trustworthy. She is familiar with every aspect of my property and has a good relationship with my tenant. I have found that it is very important to maintain consistency and transparency in all transactions and this is what Kimberley exceeds at.

Martine · 22 August 2021

★★★★★ 5/5

Google

Lucky Sherpa was absolutely brilliant - she was responsive, thoughtful and anticipated my needs with solutions. As an overseas client, I was impressed with her service - so thank you

Stella · 29 January 2024

★★★★★ 5/5

Google

I recently met with Julian Sheppard of Romans to discuss options about selling a property in the future. Julian is not only very knowledgeable about this area but gave me some very good advice that has helped greatly moving forward. Extremely approachable and with a wealth of experience, Julian happily spent time to listen, a rare quality for a Reading based agent.

Colin · 29 July 2019

★★★★★ 5/5

Google

Reading letting office is very helpful. I dealt with Richard and Nicole, both were very good in guiding me through the process of my current letting. I’ve been renting through Romans for 6 years and have just moved to another letting with them. Property managers (both for my previous letting and my new one) are very friendly and easy to deal with.

Andy · 29 July 2019

★★★★★ 5/5

Google

Romans is a very good angency. Philip is the one of the top staff I ever met. he is very professional and nice. Acctuly the service he provided kept me stay with Romans. although the fees is high, the warm welcome, quick response, nicely communicate, reliable, and responsibility are worth that. Hope Romans and Philip Hawkins keep all of these advantages. Ray

Ray · 29 July 2019

★★★★★ 5/5

Google

Kimberley Garcia Jones is a great property manager. She has a quick response to any queries and always help us out in case of any problem. She suggested the landlord for a redecoration in the bathroom which was a very good suggestion for us. I am glad that Kimberley is our property manager and we have faced no problems so far.

Akanksha · 15 December 2019

★★★★★ 1/5

Google

Avoid this agency! 0 if i can..

Nikolaj · 22 May 2026

★★★★★ 5/5

Google

Professional, proactive, and friendly service. Romans went above and beyond to ensure everything stayed on track from viewing of the property to completion of purchase. Mathew and Hannah where very helpful and friendly. If you're looking for an agent who actually cares about their clients, look no further!

Kefa · 13 March 2026

★★★★★ 5/5

Google

I have just agreed a rental with Romans and would recommend them for sure. A special thank you to Chloe who was able to arrange a short notice viewing and has been nothing short of exceptional ever since with her professionalism in explaining each step of the process, giving precise and very prompt responses to our endless questions. Thank you again.

Jas · 29 July 2019

★★★★★ 5/5

Google

Reached out to Romans for a tenancy agreement renewal. While some took time to discuss, Alexander Smith was outstanding with his proactiveness, response and the outcome. He was quick and made the experience good.

Suraj · 27 August 2023

★★★★★ 5/5

Google

I wanted to take a moment to share my wonderful experience working with San and Lucky from Roman's during my recent letting process. From start to finish, it was a remarkable experience, and I am genuinely impressed by the exceptional service I received. San and Lucky demonstrated a remarkable level of professionalism and expertise throughout the entire process. From the initial consultation to the final lease signing, they consistently went above and beyond to ensure that my needs and preferences were met. Communication was also a strong point. They were incredibly responsive, promptly returning calls and emails, providing updates and answering all of my questions with patience and clarity. This made the entire process smooth and stress-free.

Kamlesh · 1 October 2023

★★★★★ 5/5

Google

I had a wonderful experience with the Romans branch in Reading when I was buying my first house. I worked with Bernadette and Paula, the senior staffs of the Reading office, they were orderly and professional and they patiently answered all my queries and endeavored to find a fair way to take my requests from the seller into account.

Farzad · 29 July 2019

★★★★★ 5/5

Google

Just wanted to share how responsive my property manager Kimberley Garcia has been in regard to multiple repairs that have been required at the property I rent. She's always quick to respond and has done a great job in liasing with the landlords in order to get repairs done. Very happy with the service she has provided.

Deborah · 10 March 2020

★★★★★ 5/5

Google

We've been renting a flat through the agency for the past 3 years. Now that, we have moved out, I think it's a good time to give it a review. It's been nothing but pleasure. Kimberley has been always helpful to us, always with a smile. Greate service, I would definitly advise to try them out.

Martin · 7 June 2020

★★★★★ 5/5

Google

Recently sold my rental property through Romans in Market Place Reading. From day 1 the team have been fantastic and very proactive, keeping me in the loop (all of the team seem to be able to update me on status). Callum and the team even went that extra mile for me even after the sale had gone through!

Mark · 29 July 2019

★★★★★ 5/5

Google

We would like to say a big Thank you to Sarah George, our property manager from Romans estate agents Reading and give her 5 stars for her quick respond in several occasions. She is helpful, trustfull and responsible person as she solved our issues acurately with professional manner. Kind regards Yanka, Ivan and Simeon

Yanka · 20 November 2020

★★★★★ 2/5

Google

Initially very enthusiastic but as soon as the deal is done a new person pops in with absolutely nothing to do but to daily send a bunch of advertising emails, to make almost a dozen of accounts on hubs and portals, so many marketing hoaxes from partner companies luring you in membership schemes and you start wondering why you even choose it at the first place. No options but to go with a no-deposit scheme as it gives them leverage and better protection from a legal point of view.

Khurram · 27 August 2023

★★★★★ 2/5

Google

Pros: 1. Overall good communication 2. Generally nice staff 3. Decent maintenance team who responds quickly Cons: 1. Threatened that I'd lose the flat if I opted out of no deposit option 2. Their no deposit option (The Residency) is essentially a scam - expensive with no real benefit (even a payday loan would've been cheaper), and takes away your legal protection from the government's deposit protection schemes 3. For disputes, they charge £120 for their third party adjudicator - which would've been illegal under any deposit protection scheme, but they get away with it due to point 2 above 4. The "third party adjudicator" is actually a private company that acts in the interest of the letting agent (just look at reviews for "Property Redress" - formerly HF Resolution Ltd) 5. They charge incredibly inflated rates - I was charged £300 for a light clean of a 1 bed flat, they refused to negotiate and there's no means to dispute it fairly as mentioned above I've dealt with a number of letting agencies, both as landlord and as tenant, and Romans are truly one of the worst I've come across. The sort of agency that consistently operates in the grey area of the Trading Standards. Avoid if you can.

Bryan · 27 August 2023