Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been a long-term tenant renting from Romans for the past 20years. In all my years dealing with Romans, I have seen and dealt with numerous staff of Romans - some good some bad.
I wish to particularly mention Kimberly Garcia, she has been helpful, understanding and totally professional with a human touch. Any body dealing with her, I am sure that they will find the same. if only all estate agents staff would be like her. Romans would do well to reward for her professionalism and helpfulness.
This is what I called great service!
Herman · 27 August 2023
Agent replied · 26 August 2024
Dear Herman Yong
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat estate agents, helpful staff
I would recommend Romans
Kelvin · 6 April 2026
Agent replied · 22 August 2026
Dear Kelvin Lloyd
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSangharsha was very professional, prompt at returning calls and kept me updated on the progress. Romans in general is an excellent option as an agent due to their professional approach, flexibility and availability of services on multiple offices. I have just moved in to a new flat and looking for their best services during the contact period.
Mohammad · 11 October 2019
Agent replied
Hi there Thank you for taking the time to review your recent experience with our Reading branch. It's pleasing to read that Sangharsha could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleI have rented two properties with Romans now and it has been a hassle free experience. They made moving very easy and have listened to & resolved any issues in a timely manner. I would highly recommend them.
A special thanks to Kimberley Jones for being an excellent property manager , for addressing concerns and responding promptly.
Amit · 28 August 2019
Agent replied
Hi Amit Many thanks for taking the time to write a review. We are so pleased to hear that the team at Reading could provide you with a great service and we will be sure to pass on your feedback. Don't hesitate to be in touch if there's anything else we can do to assist. Kind regards Romans
★★★★★ 5/5
GoogleWe've been renting a flat through the agency for the past 3 years. Now that, we have moved out, I think it's a good time to give it a review.
It's been nothing but pleasure. Kimberley has been always helpful to us, always with a smile.
Greate service, I would definitly advise to try them out.
Martin · 21 December 2019
Agent replied
Hi Martin Thank you for the recent 5 star review of our Reading branch. It's very pleasing to read your comments about Kimberley and glad she could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleIt was amazing experience working with Romans as an overseas landlord. Everything was taken care of in a very professional and caring manner. Absolute Hassle free! My new home was let out straight away after completion! My letting advisor Nicole was so helpful! And the management fee of Romans is very reasonable. Good value for money. Highly recommended!
Yue · 21 December 2018
Agent replied
Hi Clara, we are so happy to read such a great review about The Romans Group and the team in Reading. I am delighted that the team have helped make your experience as a Landlord as hassle free as possible through the swift letting and management of the property. If there is anything we can do to help then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manaer
★★★★★ 4/5
GoogleJames Fleming and Michael Page were both very helpful to my brother and I when selling our property. The procedure went very well.
Chris · 28 February 2024
Agent replied · 26 August 2024
Dear Chris Steele,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe've been renting a flat through the agency for the past 3 years. Now that, we have moved out, I think it's a good time to give it a review.
It's been nothing but pleasure. Kimberley has been always helpful to us, always with a smile.
Greate service, I would definitly advise to try them out.
Martin · 25 October 2019
Agent replied
Hi Martin Thank you for the recent 5 star review of our Reading branch. It's very pleasing to read your comments about Kimberley and glad she could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleRomans have done an excellent job of managing my property in Reading.
The property manager Kimberly is always helpful, professional, and quick to respond. The tenants seem very happy in their new home too, would definitely recommend!
Thanks,
Peter · 23 January 2023
Agent replied
Dear Peter,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe service at this particular branch of Romans is excellent. The customer care provided by Ms. Lucky Sherpa was above and beyond her job role. Thanks to her kindness and help (unusual circumstances) I was able to rent my dream home. Without her help, we would have been refused the property. Thank you a million times.
IsThatAYankeeWithNoBrim · 12 September 2019
Agent replied
Hi Natasha Thank you for taking the time to review your recent experience with our Reading branch. It's very pleasing to read your comments about Lucky and glad she could provide you with a great service. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleBeing a first time buyer I would say, my experience in buying my new home was exceptionally great. No words to describe how Bernadette and David made my experience from good to excellent. They were very friendly and helpful in all possible ways. i would highly recommend Romans and I will definitely use them in future.
Zeon · 29 July 2019
Agent replied
Thank you for your positive review about Bernadette and David who both go out of their way to look after our much valued customers. Good luck in your new home. Regards Jon Roberts Director Residential Sales
★★★★★ 5/5
GoogleMy Property Manager Pooja Chavda is fantastic. She is very quick at responding and eager to sort out any issues I have with my property as quickly as she can. She is very polite and her customer service is second to none. She is a great asset to your team.
Vanessa · 9 April 2021
Agent replied
Dear Vanessa Sarah!
Thank you for taking the time to review your recent experience with our Romans Estate Agents Reading branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleI had a good experience renting a flat through Romans. Phil Hawkins was very helpful, polite and easy to talk to throughout the process. There were a couple of hiccups along the way, but I was pleased with how Phil and Cameron responded to them. Overall, it was a good experience and I recommend them.
Fionn · 2 October 2019
Agent replied
Hi Fionn Thank you for taking the time to review your recent experience with our Reading branch. It's pleasing to read your comments about Phil and Cameron and glad they could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleRomans Estage Agency is really good. Have heard about Romans via Friend. I rented a new property in reading via Romans. Suresh Rana Magar was the consultant who was attending me , he is simply superb. He was always ready to help or provide the information on time. Happy with Suresh Rana Professional behavior.
Ravi · 9 February 2020
Agent replied
Hi Ravi Thank you for the recent 5 star review of our Reading branch. It's very pleasing to read your comments and we are glad that Suresh could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
★★★★★ 5/5
GoogleKimberley Garcia Jones provided excellent, quick & efficient service when we dealt with a property management issue. I wouldn't hesitate to recommend Kimberley.
Tom · 29 January 2024
Agent replied · 26 August 2024
Dear Tom Davies
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery pleased with the letting services involving Kalan Ledger, Katie Ducker and Katie Mccabe. They quickly found a tenant, were helpful and accessbile and ensured a speedy process even when there were queries and changes to be made and/or confirmed. I also thought the flexiblity offered to me as a Landlord was a good offering.
BQR · 29 July 2019
Agent replied
Thank you for renting your property through our Reading office and taking the time to provide a positive review.
Your business and positive comments about Kalan, Katie, Katie and feedback regarding your experience are most welcome and I’ve passed on to the team.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleWe were an international client and we were looked after very well by Nichole Wiman to make sure are move back to the uk was smooth nd stressfree.she was compasiontae and very caring in this transtion time for us.I highly reccoment her service as an agent.Thanks to Suresh and Amy as well.The team was fantastic.
Navneet · 29 July 2019
Agent replied
Thank you for your kind comments and positive review about Nicole, Suresh, Amy and our Reading team. Customer service is very important to us and I have passed your comments on to them.
Wishing you all the best in your new home.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleRomans has nevee let me down especially Kimberley Garcia. Every time when I had to contact the agency, I got reply from here veey quickly and always positive. She considers all our requests and manage to help us to feel the flat as our own. Perfect customer service. Deserves the premium price we pay.
Gabriela · 29 July 2019
Agent replied
Thank you for renting through our Reading office your business and positive comments about your experience with Kimberley in Property Management are most welcome and I’ve passed these on to the team.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleWe been with Romans for the last 3 years , they are always responsive and helpful when needed. Especially Thank you to Sarah George for being so helpful with all our queries that we had in the last few weeks, she was very responsive and very professional like always.
Egle · 24 February 2021
Agent replied
Hi Egle, we're glad you had such a wonderful experience with us! We are pleased that Sarah has been able to assist you with your queries and provided a professional service.
Thank you
Customer Relations Team
★★★★★ 5/5
GoogleReview for Anita Jones property manager: Anita has been the best thing about our tenancy in a Romans managed property. She has supported us in our issues with the estate management (not associated to Romans) and is always quick to reply and support in any issues she can.
Lily · 12 May 2021
Agent replied
Hi Lily, thank you for sharing your positive experience about the supportive service you received from Anita, it is lovely to hear!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleSarah George and Lisa Holt are the best property managers in Romans.
They are professional, responsive and problem solver for us.
They exceed our expectations with their quality services.
Thanks Sarah and Lisa for providing such amazing services.PositiveResponsiveness, Professionalism
Bidhan · 27 August 2022
Agent replied
Dear Bidhan Das,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 4/5
GoogleProperty was priced in line with how we wanted to sell the property. Romans had a waiting list of buyers who had already been financially vetted and were in a position to move, got an offer at the asking price straight away. Would have got five stars if rates were a bit cheaper!
A · 29 July 2019
Agent replied
Thank you for your comments and for using Romans to sell your home. I am pleased we were successful on your behalf and whilst I accept we are not the cheapest agent in town we do not pretend to be based on the full services we are able to offer our much valued customers such as yourself. Thank you again for your business Regards Jon Roberts Director Residential Sales.
★★★★★ 4/5
GoogleGreat moving management team for first time buyers! Bernadette and Paula were lovely and did a great job quelling my first time buyer nerves throughout the whole process: from property searching to completion. Very proactive team and fast to respond to email & phone calls. They made the whole process easier and clearer.
Natalie · 29 July 2019
Agent replied
Thank you for your great review about our sales team in Reading. I was very pleased to read Bernadette and Paula looked after you throughout your purchase and hope you enjoy your new home. Regards Jon Roberts Director Residential Sales
★★★★★ 5/5
GooglePooja has been an amazing contact for me. I am based in Malaysia and, despite the time difference, she is quick to respond and ALWAYS has a suggestion if there is a problem to resolve with my property. Cannot recommend highly enough. Keep it up Pooja, you are the best!
Sam · 22 August 2020
Agent replied
Hi Sam Weston,
Thank you for taking the time to review your recent experience with our Romans Estate Agents Reading branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Romans Estate Agents Reading
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