Trusted Agent profile · Plymouth · Devon
Verified
★★★★★
1,421 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,204
Reviews on Google
This office
26
Reviews on The Trusted Agent
This office
191
Reviews on Trustpilot
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleWe have just had an offer accepted via Martin & Co for a house, we have been dealing with Janine and she has been amazing with everything. Brilliant customer service and any queries we have had so far she has answered promptly. Would highly recommend 🙃 …
5/5
GoogleI have used Martin & Co as both a tenant and a landlord. I highly recommend them to new tenants and landlords alike. It is always a pleasure engaging with the team who are friendly, efficient and always there to help.
5/5
GoogleWe struck a chord with Emma and Janine very early on and although we are still in the process of a sale and purchase, we are glad we chose them .
5/5
GoogleI have just used Martin & Co's Tenant Find Service for the first time. I have dealt almost exclusively with Abigail. I have been impressed with all aspects of the service provided. A new tenant was quickly found, references obtained speedily - the whole process took just over two weeks.
5/5
GoogleI have mainly liaised directly with Louise Pearce. She remained consistently responsive during the process which was reassuring.PositiveResponsiveness, Professionalism
Thank you for taking the time to post and support Martin & Co (Plymouth). We always try our very best to communicate in a timely, clear and transparent way. We accept that we don't always get this absolutely spot-on, but we try our very best and are committed to constantly improving the service that we provide to our landlords and tenants alike. Kind Regards, Chris Whitaker Managing Director
5/5
GoogleExcellent service from the team who provided honesty and integrity from the start! Particularly impressed with the customer service provided from Tom Browning who has been diligent and proactive in providing information and updates throughout the purchase process. Thanks!
5/5
GoogleADS Windows have worked with Martin & Co for many years and we're thankful for their continued support. Very professional and efficient, a joy to work with. Tracey in particular has always been extremely helpful in arranging access to properties and we wouldn't hesitate to recommend her and all the team.
5/5
GoogleI am very grateful for the help and assistance that you have provided me with, and the level of advise that that has been made available. Thank you so much for your time and effort. GREAT JOB
5/5
GoogleBoth Martha and Gemma helped us so much, not only did they help us move in properly, they gave great advice and worked efficiently! Definately reccomend!
Dear Mickey, We're extremely fortunate with the quality of staff and experience within our lettings team. I'm glad that Martha and Gemma were able to support so effectively and we very much look forward to supporting you further as your tenancy progresses. Kind Regards, Chris Whitaker Martin & Co - Executive Lets
5/5
GoogleWe have found Emma to be very professional, supportive and very personable when helping us through the process of searching and making an offer on a property. So we would heartily recommend martin and co because of our dealings with her.
5/5
GoogleExcellent service from Martin & CO. We had viewing with Michael Cowell and he was very accommodating, informative and highly professional. We have moved to a new home and very happy we choose Martin & Co. Would deffinitely recommend them!
5/5
GoogleI had the best experience and a very understanding agent called Michael he helped me find my home and he's a very understanding person thank you for taking your time and understanding my situation
5/5
TrustpilotSale professionally handled
Jonathan first visited the property and gave a realistic valuation and shared the marketing details well and included all my comments.They had several offers straight away and monitored the sale through to the end keeping all parties fully informed. Their team work, customer care and progress of the sale were excellent and I would recommend using them.
5/5
GoogleWonderful team they helped me with every step
5/5
GoogleJonathan Steers provided excellent service and professionalism throughout my dealings with him regarding the valuation and sale of my late partner’s rental property.
Dear Margaret, Jonathan is a real asset to our business and I'm incredibly glad that you received an excellent standard of service from our sales team and have taken the time to provide feedback. Martin & Co Estate Agents are proud of the service that we deliver. The quality of our marketing material and the success in achieving timely sales at their full potential value speaks for itself. We very much look forward to hearing from you in the future should you require our support again. Kind Regards, Chris Whitaker (Managing Director)
5/5
GoogleI had a very good experience communicating with Louise Pearce. She was very professional and helpful in assisting me to relocate to the UK from abroad
5/5
GoogleWe have just had an offer accepted via Martin & Co for a house, we have been dealing with Janine and she has been amazing with everything. Brilliant customer service and any queries we have had so far she has answered promptly. Would highly recommend 🙃
5/5
TrustpilotSophie from the maintenance team has…
Sophie from the maintenance team has been very helpful today. She was kind and she did her best to give a solution to our problem.
Dimitrios,It's very kind of you to take the time to provide this feedback. Our property management team are here to help, assist and resolve challenges on behalf of tenants and landlords. It's what they love to do.Kind Regards,Chris
5/5
GoogleAmazing experience with Louise, from the moment we met her for a viewing to emailing. Her communication is quick and efficient. She explains everything in detail and is genuinely very helpful. We can’t wait to move into our first home
5/5
TrustpilotEmma Greaves has provided great…
Emma Greaves has provided great customer service while coordinating communication between the landlord of my flat, a 3rd party provider and me. Thank you, Emma.
Dear Nat,Thank you so much for taking the time and effort to provide a review. I have passed your comments on to Emma and she is really happy that you have made mention of her efforts. Please do not hesitate to get in touch with us again if you feel that there is anything that we can do to support you with your property.Kind Regards,Chris WhitakerMartin & Co - Executive Lets
5/5
GoogleMichael Cowell recently showed us around a rental property and was friendly, patient and knowledgable. He has been prompt to reply to our enquiries and helpful through the application and referencing processes.
2/5
GoogleLandlord tried to claim for damage that was recorded in agent's check-in report. Agent showed no effort to stop it. Had to enter into an dispute with them on DPS. I won. Rediculously obvious mistake.
5/5
TrustpilotHad a great experience using Martin and…
Had a great experience using Martin and co. Would highly recommend. I received great and professional help from Renee who was always pleasant and helpful.
Dear Kevin,Thank you so much for your comments on the service that you have received from our sales team. We're delighted that you are happy with the service that you received in the sale of your property. Please do let us know if we're able to support in the future.Kind Regards,Chris WhitakerMartin & Co - Plymouth
5/5
GoogleVery happy with the general ease of things with working with Janine - all generally very smooth and easy. Friendly and professional.
Dear Harriet, So pleased to hear that your new tenancy progressed smoothly. We're extremely fortunate to have such a committed and professional team - with Janine being a real star amongst them who genuinely wants to support. Please do let us know if there is anything further that we can do to assist. We hope that you enjoy your new home and that it is everything that you hoped for. Kind Regards, Chris Whitaker (Managing Director)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Yes. Martin & Co Plymouth won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll pass your enquiry to Martin & Co Plymouth and up to three other top-rated agents near Plymouth.
