13 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsTennant looking to rent
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept both of my dogs. Louise went above and beyond between me and the landlady to settle things and help make it a smooth process for everyone. I am going to be moving in to my new place over the weekend and it is all thanks to Louise for being so amazing at her job. I would highly recommend that you ask for Louise to help you find a property suitable for you. Thank you for everything you did to help me.
Katie · 7 February 2018
Agent replied · 22 March 2018
Katie,
Thank you taking the time to provide Louise with feedback. Louise will always go the extra mile to ensure that our tenants and landlords wishes are delivered. We pride ourselves on being the best estate agent in Plymouth and am glad that you feel that we have delivered again on this occasion. We hope that you have an enjoyable and stress-free tenancy. Please do not hesitate to speak to your property manager with any concerns that you may have.
Kind Regards,
Chris
★★★★★ 5/5
View AgentsFirst time renter
I was a bit in the dark renting on my own and for the first time, but Emma has been helpful and friendly all the way. I must have started renting when Martin & Co were taking over Executive Lets so if there were teething problems it all seemed to run smoothly. If I have a question no matter how trivial, Emma always replies promptly and answers my question in full. Very approachable.
Christine · 6 February 2018
Agent replied · 22 March 2018
Dear Christine,
I am incredibly happy that you have found the property management service provided by Emma to be of an excellent standard. We continue to work to ensure that as a letting agent in Plymouth we support both our landlord clients and tenants. Please do not hesitate to call with any queries that you may have and I hope that your tenancy with Martin & Co - Executive Lets remains both a happy and trouble-fee one.
Many Thanks,
Chris
★★★★★ 5/5
View AgentsProperty Rental Transaction
The staff at Martin & Co were very helpful in securing us our new property in Mannamead. They didn't push us into the transaction, giving us time to reflect properly on our decision. They were friendly and supportive and made sure the transaction went smoothly. They were very clear about the charges involved and provided a good communication line between ourselves and the landlord. Our first point of contact Hayley Byrne was polite and positive throughout. Overall a professionally managed process.
Andy · 27 May 2016
★★★★★ 1/5
View AgentsBe warned
In over 30 years of renting in the private sector I has never lost a single penny in my deposit - until having the misfortune to rent a property through this agent. (Initially as Executive Lets, now known as Martin & Co.).
They have just lost their case, through the DPS resolution center, in a bid to charge me for professional cleaning of an oven, which had not been cleaned by the previous tenant!. I had to buying oven cleaner and cleaned the oven myself, thankfully I had emailed them with these details, so had proof the oven was dirty, and had also marked the oven as "dirty" on my incoming inventory.
I would never use this letting agent again. And all I can say to someone who uses them in the future - be very careful.indeed!!!
Karen · 19 December 2017
Agent replied · 22 December 2017
Dear Karen,
Thank you for taking the time to talk at length this afternoon regarding your tenancy deposit. As I outlined, we absolutely respect the evidence-based system that exists in the case of disputed tenancy deposit claims.
We try to do all that we can to avoid deposit disputes by ensuring that accurate inventories are recorded at the point of move-in and allowing both the landlord and tenant the opportunity to comment on any elements contained within the inventory. A similar check-out process occurs at the end of tenancy, thus ensuring that we hold detailed images of the condition of the property both at the start and end of tenancy. This is to the benefit of both landlord and tenant and ensures that disputes are kept to the absolute minimum as they should be quantifiable and supported by evidence.
We hold tenant deposits within our government-approved custodial scheme on behalf of our landlords and take instructions from our landlord clients at the end of the tenancy as to whether any deductions should be applied. The recommendations that we make are always evidence-based. In the vast majority of cases landlords accept the advice that we offer. In some instances landlords wish to pursue a deposit regardless. This is very much an individual choice and we will take our landlords' direction accordingly.
In this instance, your deposit went to independent arbitration, where it was found that there was insufficient evidence for the landlord to retain the deposit. As such, it was directed that the monies should be returned to you in full. Whilst there is no perfect system for the management of deposit returns at the end of tenancy, we are proud to fully support the government-approved scheme of which we are a member.
I accept that this process has been frustrating for you, but the outcome has been the one that you believe to be correct. We have no complaint with this as the case has been independently arbitrated based on the evidence provided.
I hope that you accept that our role as managing agent is to ensure that our landlords’ wishes are followed in line with due legal process. You will also understand that we have no vested interest or financial motivation in making unfair or unsupported claims from security deposits.
Regards,
Chris Whitaker
Managing Director
★★★★★ 5/5
View AgentsExcellent service looking for short-term rental
Was looking for a short-term rental apartment in Plymouth. Contacted over 6 agents and arranged viewings. Martins were very efficient and professional, quick to follow up the viewing (not always the case with others). Have taken on the rental through them now and initial impressions were indeed accurate. Very simple and painless procedure, all signed in just over two weeks.
David · 4 January 2018
★★★★★ 5/5
View AgentsExcellent service
Sarah Q has given us so much support and help during our year of renting, especially when dealing with tricky situations and giving amazing advise as we are currently moving out of the property. We are so grateful for her help and couldn't recommend her more. Thank you Sarah!!!
Courtney · 22 July 2018
★★★★★ 4/5
View AgentsFast responses. No hassle.
Very easy process from start to end. Quick to respond. Quick to sort out any issues. Inspections handled smoothly. Good property management and liaison with landlord.
My only critique would be tenant notes should be clearer on system for the different departments within to access, or this should be something they should do. We had cats and made a note everytime that inspections could be done only on Wednesdays or Thursday's - had this been on our file, we wouldn't have had to keep rescheduling. Only minor.
Briony · 25 September 2017
★★★★★ 5/5
View AgentsFinally got the home we have wanted...
My partner and I had an extremely upsetting and horrible experience with our first ever rental together and therefore we were desperate to find somewhere we could finally call home. Martin & Co helped us to do this, Vicki and Gemma especially, had to work extremley hard to get the fat for us due to a very unhelpful previous landlady. They understood our situations and worked with us, they believed in us when we didnt think anyone would and they have finally made our wants, needs and futures easier. They talk us through everything step by step and got us in within a week which was incredible, the fees and admin charges are very reasonable and the help and guidance you get for it is priceless. We know we have a good team behind us should we need anything. We cannot wait to make this our home and it wouldn't have been without the help of the Martin & Co team. Thank you guys!
Lucy · 31 January 2017
★★★★★ 4/5
View AgentsAgent
I thought Gemma was very polite, Professional & informative. Also quick to respond to Q & A asked.
I would recommend her and use her services again in the future.
Stewart · 17 August 2017
★★★★★ 5/5
View AgentsBethany has been amazing!
The estate agent who has dealt with our moving process ‘bethany’ has been a star! Made everything as simple as possible for us and kept us updated throughout!! Couldn’t be happier! Thankyou.
Brooke · 24 January 2018
Agent replied · 22 March 2018
Dear Brooke,
Thank you so much for your comments which have been passed to Bethany. We're always really chuffed to receive such positive feedback on our lettings and property management service. As the largest and best regarded letting agent in Plymouth at Martin & Co Plymouth we understand that it is the personal touch that makes a difference.
Please don't hesitate to get in touch with your property manager if you encounter any issues during your tenancy.
Kind Regards,
Chris
★★★★★ 5/5
View AgentsAccommodation close to Devonport Dockyard
I am extremely satisfied with the excellent service offered by the team at Martin & Co. As a self-employed contractor visiting Plymouth for the first time, my short term accommodation requirements regarding suitability, cost and location to Devonport Dockyard, were met immediately. I would be pleased to recommend Martin & Co. Michael Hayter
Michael · 4 February 2017
★★★★★ 4/5
View AgentsGood quality service
A courteous and helpful company. When a problem presents they act quickly and see it through. Knowledgeable and committed. I found a delightful flat and delightful Estate Agents.
Judy · 27 November 2016
★★★★★ 5/5
View AgentsAgent review
Fantastic company to deal with nothing was a problem for them if we encountered any which we didn't,friendly and welcoming.
Kevin · 20 September 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
