5/5
GoogleRating only, no written review.
Trusted Agent profile · Plymouth · Devon
Verified
Martin & Co Plymouth reviews
★★★★★
1,419 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,419 reviews on three platforms, including 1,202 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,202
Reviews on Google
This office
26
Reviews on View Agents
This office
191
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
Buyers1 review
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
Landlords5 reviews
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Tenants13 reviews
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
About Martin & Co Plymouth
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
TrustpilotVery good service
Rating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
Dear Pauline, I am very pleased that you have had such a positive experience with Martin & Co (Plymouth) as your letting agent. Please do not hesitate to get in touch with your allocated property manager so that we can get to work on any maintenance matters that you may have. Kind Regards, Chris Whitaker (Managing Director)
1/5
GoogleRating only, no written review.
Agent replied
Dear Abdul, I'm sorry that you have evidently had a disappointing experience with us. I have asked my team to trawl through our database of applicants, tenants and landlords so that we can engage directly with you. We have unfortunately been unable to identify a single individual matching your name and with no written review it has been impossible to investigate and provide any form of meaningful response as we would hope to. Perhaps you can reach-out to us so that we can discuss your experiences and in doing so, allow us to improve our services for those that follow you. Kind Regards, Chris
1/5
GoogleRating only, no written review.
Agent replied
Dear Victoria, We're really disappointed to receive this rating from you. We have tried repeatedly to contact you to discuss the frustrations that you have felt, but you appear unwilling to engage with us. It really is quite difficult for us to respond and improve without your support and engagement. I have spoken to your former property manager Mark and the only thing that he could think that might have upset you was the landlord's wish to increase your rent which we were asked to negotiate with you. If you do want to highlight any perceived shortfalls in service so that we can address these, please do feel free to give me a call personally on 01752 255 255. Kind Regards, Chris Whitaker (Managing Director)
5/5
GoogleExcellent service
Agent replied
Collette - we're really happy that you've taken the time and effort to comment so positively. Please do let us know if there is anything further that we can do to assist. Kind Regards, Chris Whitaker Martin & Co - Executive Lets
5/5
GoogleRating only, no written review.
Agent replied
Many thanks for taking the time to leave your rating from all the team and Martin & Co (Plymouth) Lettings and Estate Agent.
5/5
GoogleRating only, no written review.
Agent replied
Lee - that's great to hear. Thanks for taking the time to leave a rating for our Lettings service. Please don't hesitate to get in touch directly with the Property Management team at Martin & Co Plymouth - Letting Agent with any in-tenancy issues that you may have.
5/5
GoogleExcellent
5/5
GoogleRating only, no written review.
Agent replied
Joshua - thank you for your rating.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Plymouth
What do sellers say about Martin & Co Plymouth?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
What do landlords say about Martin & Co Plymouth?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
What do tenants say about Martin & Co Plymouth?
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Has Martin & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Martin & Co, Plymouth won Platinum.
