Trusted Agent profile · Plymouth · Devon

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Martin & Co Plymouth reviews

★★★★★ Excellent

1,421 reviews across 3 platforms

27 Mutley Plain, Plymouth, Devon, PL4 6JG

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Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

What Plymouth clients say about Martin & Co

Three reviews of the Plymouth office, starting with those that mention Plymouth. Shown as written, first names only.

5/5

Google
Fantastic experience in finding and letting a property in Plymouth. We needed to move suddenly on a short timeline and finding a place was proving to be a nightmare. When we were beginning to lose hope, Martin & Co pulled through with a fantastic property. Louise has been a great agent to work with, getting the process completely quickly and smoothly. THANK YOU :)
Evie · 6 October 2026

5/5

Google
Louise and Martin & Co have been spectacular with helping me with my search for a rental property. Louise was incredibly kind, quick to respond and answered each and every question I had clearly. I would highly recommend to anyone looking to move to Plymouth to begin here!
Owen · 10 September 2026

5/5

Google
I would highly recommend using this Martin and Co. From the start, the service was efficient, professional and reassuring. All information was communicated clearly and informatively, and I was kept fully updated throughout every stage of the process. Janine Brace was enthusiastic, friendly, approachable and extremely helpful, always taking the time to answer any questions and ensure I understood what was happening. I am extremely happy with the service I received and very pleased that I chose them to sell my home. I would have no hesitation in recommending them to anyone looking for a professional and reliable estate agent.
Amanda · 3 October 2026
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4.8 / 5

1,204

Reviews on Google

This office

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191

Reviews on Trustpilot

This office

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Martin & Co Plymouth

Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.

Awards

The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Martin & Co Plymouth won awards at EA Masters in one year, most recently 2021.

EA Masters winner in one year: 2021.

EA Masters by year, 2021

Source: EA Masters winners lists, as published, linked by year.

Reviews

Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.

Every review we hold for the Plymouth office, from every platform, shown as written. First names only.

5/5

Google

I would highly recommend using this Martin and Co. From the start, the service was efficient, professional and reassuring. All information was communicated clearly and informatively, and I was kept fully updated throughout every stage of the process. Janine Brace was enthusiastic, friendly, approachable and extremely helpful, always taking the time to answer any questions and ensure I understood what was happening. I am extremely happy with the service I received and very pleased that I chose them to sell my home. I would have no hesitation in recommending them to anyone looking for a professional and reliable estate agent.

Amanda · 3 October 2026

Agent replied · 10 October 2026

Thank you for such a thoughtful review and for recommending Martin & Co Plymouth. We’re delighted to hear that you found our property sales service professional, efficient and reassuring, with clear communication and regular updates throughout the sale of your home. It’s especially pleasing to hear your kind comments about Janine. Her friendly, approachable and proactive service is something we greatly value, and we’ll be sure to pass on your feedback. Thank you for trusting Martin & Co Plymouth to sell your property. We really appreciate your recommendation and wish you all the very best for the future.

5/5

Google

I don’t usually write reviews but I felt compelled to write a review about Louise Pearce to commend her for her outstanding efforts and kindness to help me and my partner move into a property together for the first time. I assumed it was going to be a daunting experience as people usually say that it is one of the most stressful things in life but Louise made it easy. Thank you Louise you are a star!

R2E · 10 September 2026

Agent replied · 10 October 2026

Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear how Louise helped make your first experience of moving into a property together straightforward and stress-free. Providing friendly, supportive and professional service throughout the rental process is extremely important to us at Martin & Co Plymouth, and we know Louise will be thrilled to receive your kind feedback. We wish you both every happiness in your new home and thank you for choosing Martin & Co Plymouth as your letting agent!

5/5

Google

We can’t thank Louise at Martin & Co enough for all of her help. After the initial disappointment of missing out on a property, she immediately got to work and found us the perfect home to rent. Louise has been friendly, professional, and incredibly helpful throughout the whole process. She’s always punctual, keeps you informed every step of the way, and genuinely cares about finding the right property for her clients. Her dedication and positive attitude made what could have been a stressful experience so much easier. We would highly recommend Louise and the team at Martin & Co to anyone looking to rent a property. Thank you so much for everything!

Ben · 10 August 2026

Agent replied · 10 October 2026

We're delighted to hear that Louise was able to help you find the perfect home after the disappointment of missing out on your initial property. Finding the right home is so important, and we're pleased that Louise's dedication, professionalism and proactive approach made the process as smooth and stress-free as possible. Your kind words about Louise's friendly attitude, clear communication and genuine commitment to her clients mean a great deal. We'll be sure to pass on your lovely feedback to Louise, who will be thrilled to know she made such a positive difference to your move. Thank you also for recommending Louise and the team at Martin & Co Plymouth. We truly appreciate your trust in us and wish you every happiness in your new home. If we can help you in the future, we'll be delighted to assist.

5/5

Google

Fantastic experience in finding and letting a property in Plymouth. We needed to move suddenly on a short timeline and finding a place was proving to be a nightmare. When we were beginning to lose hope, Martin & Co pulled through with a fantastic property. Louise has been a great agent to work with, getting the process completely quickly and smoothly. THANK YOU :)

Evie · 6 October 2026

Agent replied · 10 October 2026

Thank you so much for your fantastic review! We're delighted that Louise and the team at Martin & Co Plymouth were able to help you find the right rental property, especially when you were working to such a tight deadline. We understand how stressful moving home can be, so it's wonderful to hear that Louise made the letting process quick, smooth and straightforward. Providing a friendly, efficient and reliable service to tenants looking for properties to rent in Plymouth is something we take great pride in. We really appreciate your kind words and wish you all the very best in your new home! The Martin & Co Plymouth Team

5/5

Google

As a landlord, I am really pleased with the service I have received from the team, at Martin & Co. Louise Pearce has been brilliant. They are very quick to respond to and deal with any issues arising. Tracey Needham has been great and I really appreciate her help guiding me through the system and making sure I don't miss the very important dates!!

S · 10 September 2026

Agent replied · 10 October 2026

Hi Selena, We're really grateful to you for taking the time to review your experience to date. As a locally owned business, we rely on word of mouth, referrals and positive reviews to enable our business to grow. It is also a real boost to individual team members to receive positive feedback. We very much look forward to continuing to support. Please don't hesitate to get in touch with us as required. Kind Regards, Chris Whitaker Managing Director

5/5

Google

Although I’m still in the process of moving in, Charlie has been brilliant throughout the main part of my journey to securing my first place. He has been incredibly helpful, supportive, and professional every step of the way, making what could have been a stressful process feel much easier. I really appreciate all of his help and would highly recommend him.

Cameron · 10 September 2026

Agent replied · 10 October 2026

Thank you for your fantastic review. We’re delighted to hear that Charlie has been so helpful, supportive and professional throughout the process of securing your first home. Moving into your first place is an exciting milestone, and it’s great to know Charlie helped make the experience as smooth and stress-free as possible. We really appreciate your recommendation and wish you every happiness in your new home. Thank you for choosing Martin & Co Plymouth for your property journey!

5/5

Google

Recently moved into a property with my friend. Many thanks to the Martin and Co team for walking us through the moving process and finding the right property for us. Louise was very helpful as our point of contact and really went the extra mile for us by finding alternative properties after the landlord for our original one pulled out.

James · 10 September 2026

Agent replied · 10 October 2026

It’s great to hear that you and your friend had such a positive experience finding your new home with Martin & Co Plymouth. We’re delighted that Louise and the team were able to guide you through the moving process and help you find the right property. It’s especially pleasing to hear that Louise went the extra mile to find suitable alternative properties when your original plans changed. Providing proactive and supportive service to our tenants is something we’re very proud of. Thank you for choosing Martin & Co Plymouth as your letting agent. We hope you both settle in quickly and enjoy your new home!

5/5

Google

With new changes coming into effect from 1/05/26 affecting all Landlords - I'm grateful Abi Lamerton is up to speed in keeping me fully informed and always acting in my best interests. A quick thank you to Tracy Needham for keeping on top of the 5 yearly EICR ensuring my properties stay compliant. 10/02/26 A further update to add that the service received has continued to be very professional since last review and I have no reason to feel there will be any change to this in the future. Excellent ongoing support from Abi and more recently from Olivia and Kay. Have used Martin&Co for several years now having been with a lesser agent previously - if I wasnt happy with the service why would I stay. I deal with Abi most of the time who always goes above and beyond to ensure things are just so.

Graham · 6 April 2026

Agent replied · 13 April 2026

Thank you Graham for taking the time to share such a thoughtful update. We’re delighted to hear that you’ve continued to receive professional and reliable support from our team over the years. It’s wonderful to see Abi recognised for consistently going above and beyond, and we’re equally pleased that Olivia and Kay have also been able to assist you recently. At Martin & Co Plymouth, we are committed to delivering excellent ongoing property management and lettings services for landlords. Your long-term trust means a great deal to us, and we’re proud to have made such a positive difference compared to your previous agent. We look forward to continuing to support you with the same high standard of service for many years to come.

5/5

Google

Can’t fault Martin & Co at all, Abbie has been our property manager for nearly 2 years now, she’s approachable, funny and proactive. Our whole experience with renting has been seamless and all of that is down to Abbie’s work and excellent customer service. Would highly recommend the company as a whole with an extra recommendation for Abbie, thank you for everything!

Kathie · 10 August 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a wonderful 5-star review. We're so pleased to hear that your experience renting with Martin & Co Plymouth has been such a positive one. Abbie will be thrilled to read your kind words. Her approachable, proactive nature and commitment to providing excellent customer service are exactly what we strive for, and it's wonderful to know she's made your tenancy experience so seamless. Thank you for your recommendation of both Abbie and the wider Martin & Co Plymouth team. It has been a pleasure supporting you, and we look forward to continuing to provide the high standard of service you deserve.

5/5

Google

I had a fantastic experience with Martin and co. Louise Pearce was incredibly kind, helpful and professional throughout my tenancy process. She took the time to answer all of my questions, kept me updated and made what could have been a stressful process smooth and straightforward. Thank you Louise for your outstanding service. I highly recommend Martin and co.

Faith · 10 August 2026

Agent replied · 10 October 2026

We’re delighted to hear that you had such a positive experience with Martin & Co and that Louise was able to make your tenancy process smooth and straightforward. We’ll be sure to pass your kind comments on to Louise, she’ll be thrilled to hear them. Thank you again for choosing Martin & Co, and we wish you all the very best in your new home!

5/5

Google

Janine was our agent and she was amazing when showing us around the property! Any questions were answered and supported us with ideas on future plans for the property. Contact since the visit has been exceptional from Janine and Jennifer in the office! Quick responses and a speedy process!

Kieran · 9 October 2026

Agent replied · 15 October 2026

Thank you so much for your fantastic 5-star review! We're delighted to hear that Janine made your property viewing such a positive experience, offering helpful advice and answering all your questions about the property's potential. It's also wonderful to know that Janine and Jennifer have provided excellent communication and prompt responses throughout the process. At Martin & Co Plymouth, we pride ourselves on delivering a professional, friendly and efficient service to everyone looking to buy or sell property in Plymouth. We'll be sure to pass your lovely feedback on to both Janine and Jennifer. Thank you for choosing Martin & Co Plymouth, and we wish you all the very best with your property journey! The Martin & Co Plymouth Team

5/5

Google

Used Martin &Co to sell a property and, right from the valuation process through to completion of the sale they were professional, friendly and so hard-working. Special shout out to Janine, who, was so patient and friendly throughout the whole process, which became lengthy and complicated (due to legal issues). Janine worked tirelessly on my behalf throughout and her knowledge and personable nature gave me the confidence that my sale was in good hands.

Rachel · 6 April 2026

Agent replied · 13 April 2026

Thank you so much for your wonderful review, Rachel! We’re delighted to hear that your experience selling your property with Martin & Co Plymouth was positive from start to finish. Providing a professional, friendly, and hardworking service throughout the entire sales process is exactly what we aim for. A special thank you for highlighting Janine, we’re so pleased to hear how her patience, knowledge, and dedication supported you through what sounds like a complex and lengthy transaction. Ensuring our clients feel confident and supported every step of the way is incredibly important to us. Your kind words mean a great deal, and we truly appreciate your trust in us. If there’s ever anything we can help with in the future, please don’t hesitate to get in touch.

5/5

Google

I’ve found the company to be straightforward and prompt when arranging viewings. In particular Charlie made the viewing process easy and was helpful in answering questions. His years accumulated in the industry meant he could point out property upgrades based on his knowledge and past experience. Top chap, thank you very much

Henry · 10 September 2026

Agent replied · 10 October 2026

Thank you for sharing your experience with Martin & Co Plymouth. We’re pleased to hear that you found our property viewing process straightforward and efficient, and that Charlie made such a positive impression. Charlie’s knowledge of the Plymouth property market and his experience within the industry are a real asset, so it’s great to hear that he was able to answer your questions and offer useful insight into the property and its upgrades. We’ll be sure to pass on your kind words to Charlie. Thank you again for choosing Martin & Co Plymouth!

5/5

Google

Louise and Martin & Co have been spectacular with helping me with my search for a rental property. Louise was incredibly kind, quick to respond and answered each and every question I had clearly. I would highly recommend to anyone looking to move to Plymouth to begin here!

Owen · 10 September 2026

Agent replied · 10 October 2026

We really appreciate your fantastic feedback about Louise and your experience with Martin & Co Plymouth. It’s wonderful to hear that she was responsive, helpful and able to answer all your questions clearly throughout your search for a rental property in Plymouth. Helping tenants find the right home while providing a friendly and efficient service is always our aim, so your recommendation means a great deal to the whole team. Thank you for recommending Martin & Co Plymouth to anyone looking to rent or move to Plymouth. We wish you all the best in your new home!

5/5

Google

We are currently renting our house through Martin & Co, and the process has been going very well. Everything has been smooth, clear, and well organised from the start, and we are very pleased with the service we have received. A special thank you to Abbie for her help and support throughout, she has been professional, responsive, and genuinely helpful at every stage. We really appreciate her assistance and would happily recommend Martin & Co to others. 😊

Maria · 24 December 2025

Agent replied · 24 December 2025

Thank you for your fantastic review Maria. We’re delighted to hear that your experience renting with Martin & Co Plymouth was smooth, quick, and stress-free. It’s wonderful to know that Olivia and the team provided professional, responsive, and helpful support throughout the process. At Martin & Co Plymouth, we pride ourselves on delivering friendly and reliable lettings services for tenants and landlords alike. We truly appreciate your recommendation and look forward to assisting you with any future property needs in Plymouth.

5/5

Google

What a great team! They’re efficient and effective too. It’s the first time I have invited an estate agent for managing the tenancy of my house. The experience is fantastic. They matched me a tenant within the targeted schedule and even earlier than expected. The whole team was orchestrated perfectly that made my life much easier. Thanks to Martha and Abbie, my dedicated property manager who sorts out problems lightning fast that beyond my expectations. A couple of days ago, Abbie liaised with my new tenant for a minor problem. I was astonished receiving her message outside their normal office hours. It’s sorted shortly. Thanks again to this perfect team.

Peter · 10 December 2025

Agent replied · 11 December 2025

Thank you so much, Peter! Your feedback means a great deal to our whole team! We’re delighted to hear that your first experience of using a letting agent to manage your tenancy has been such a positive one. Matching you with the right tenant quickly and keeping everything running smoothly is exactly what we aim for, and it’s brilliant to know we delivered on that. Martha and Abbie will be especially pleased with your comments. Abbie’s dedication to proactive communication and fast problem-solving is something we’re very proud of, and it’s great to see that reflected in your experience. Thank you again for choosing us to manage your property. We look forward to continuing to support you and ensuring your tenancy remains stress-free.

5/5

Google

We were greeted by Kay westgarth at the property we have now rented. Kay was extremely efficient, lovely and polite, Kay showed us round the property and went above and beyond. Kay talked us through the process and kept us updated every step of the way. Kay presented herself very professionally and was very knowledgeable. I would highly recommend Martin and co and Kay Westgarth. A very thorough and easy process and only took a couple of days to complete. Kay is a credit to the team.

Dan · 29 November 2025

Agent replied · 22 November 2025

Thank you so much for taking the time to share your experience Dan. It’s fantastic to hear how well Kay supported you throughout your move. Her friendly, efficient approach and clear guidance are exactly what we aim to deliver at Martin & Co Plymouth, and we're thrilled she helped make the whole process smooth, quick, and stress-free. Your recommendation means a great deal to us. We’re delighted you found your new home and that Kay’s professionalism and knowledge made such a positive impression. She’ll be over the moon to hear your feedback, she truly is a great asset to the team. Wishing you all the best in your new property, and we're always here if you need anything!

5/5

Google

I'm first time buyer with very little idea of what I was doing, and Tui went ABOVE and BEYOND to help me buy my first place! The whole process from viewings, communication with the vendor, to all the admin and paperwork she had made the process absolutely seamless with super fast responses, professionalism and kindness :) she also helped me with finding a solicitors and surveyors. I would recommend to anyone, and especially a first time buyer where the whole process would otherwise seem intimidating!

Annie · 27 November 2025

Agent replied · 28 November 2025

Thank you, Annie... what a fantastic review. We’re so pleased to hear how smoothly everything went for you as a first-time buyer. Tui is dedicated to guiding buyers through every stage, and it’s wonderful to know her clear communication, fast responses and supportive approach made the whole journey feel manageable. Buying your first home can seem overwhelming, so we’re delighted she could assist with everything from viewings to liaising with the vendor, as well as helping you connect with the right solicitors and surveyors. Wishing you every happiness in your new home, and thank you for choosing Martin & Co Plymouth. If you ever need anything in the future, we’re always here to help.

5/5

Google

Great representation from Louise Pearce at the property we have now rented and moving in soon. Louise was very efficient, being a good listener, lovely and polite, Louise showed my spouse round the property while I was viewing through a video call and Louise was great answering questions put forward. Louise kept us updated with correspondence and always responding to messages sent in a timely manner. Louise thank you for your professionalism. I would highly recommend Martin and co and Louise Pearce.

Abayomi · 26 November 2025

Agent replied · 28 November 2025

Thank you so much, Abayomi, for your fantastic feedback. We’re delighted to hear how well Louise supported you throughout the viewing and application process. Her efficiency, communication and professionalism are qualities we’re incredibly proud of, and it’s great to know they helped make your experience smooth, even via video call. We’re thrilled you’ve chosen a home with us and wish you all the best as you prepare to move in. If you need anything at all along the way, our team at Martin & Co Plymouth is always here to help.

5/5

Google

I have had a great experience so far with the team at Martin and Co who helped to make sure my property was fit for renting. Tracey Needham was really helpful and arranged the EICR. Thank you team.

Angie · 3 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a positive review. We’re pleased to hear that you’ve had a great experience with the team at Martin & Co Plymouth and that we could help get your property ready for the rental market. It’s particularly good to hear that Tracey was so helpful in arranging the EICR and supporting you through the process. We really appreciate you choosing Martin & Co Plymouth for your property letting needs and look forward to continuing to support you as a landlord.

5/5

Google

Amazing and informative service when viewing the property with a great friendly and humorous attitude making it very welcoming. Charlie Beattie was extremely helpful and would 100% recommend this service again

Finnley · 9 October 2026

Agent replied · 15 October 2026

We're delighted to hear that Charlie made your property viewing such an enjoyable and informative experience. His friendly, approachable manner and sense of humour certainly help make the process feel relaxed and welcoming. At Martin & Co Plymouth, we pride ourselves on providing a professional, knowledgeable and friendly service to everyone searching for their next property in Plymouth. We'll be sure to pass your lovely feedback on to Charlie. Thank you again for your recommendation, and we look forward to helping you with your property journey! The Martin & Co Plymouth Team

5/5

Google

A special thanks to Louise, who was incredibly helpful, friendly, and professional throughout. She went above and beyond to make sure everything was taken care of and made the whole experience even better. Highly recommended!

Assima · 10 September 2026

Agent replied · 10 October 2026

We really appreciate you taking the time to share your experience with us! We’re delighted to hear that Louise provided such a friendly, professional and helpful service throughout your experience with Martin & Co Plymouth. Louise always strives to go the extra mile for our clients, so it’s wonderful to know that her support made the whole process even better for you. Thank you again for choosing Martin & Co Plymouth. We really appreciate your recommendation and look forward to helping you with any future property sales, lettings or rental needs in Plymouth. Best wishes, The Martin & Co Plymouth Team

5/5

Google

Great advice and service in gaining an excellent price for our flat and smoothing over any issues. A special thanks to Janine Brace and Jennifer Foster. I can't praise them enough!

Irene · 3 October 2026

Agent replied · 10 October 2026

Thank you for your fantastic review and for choosing Martin & Co Plymouth to sell your flat. We’re delighted that our advice and property sales service helped you achieve an excellent price, while keeping the transaction moving smoothly and resolving any issues along the way. A special thank you for recognising Janine and Jennifer. We’ll be sure to pass on your wonderful feedback to them both. Your recommendation means a great deal to the whole team, and we wish you all the very best for the future.

5/5

Google

I cannot thank Louise Pearce enough for her help in getting me my own place to call home , so thank you Louise and to all at Martin an co for all your help

CAS · 12 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that Louise was able to support you in finding a place to call home. Louise and the whole team at Martin & Co Plymouth will really appreciate your kind words. Helping people find the right property is what we’re here for, and it’s wonderful to know you had such a positive experience with our lettings team. We wish you all the very best and hope you’re settling happily into your new home! Best wishes, The Martin & Co Plymouth Team

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Questions about Martin & Co Plymouth

What do sellers say about Martin & Co Plymouth?

3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."

What do landlords say about Martin & Co Plymouth?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."

What do tenants say about Martin & Co Plymouth?

13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."

Has Martin & Co won any awards?

Yes. Martin & Co Plymouth won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2022 Gold Award, Plymouth branch at EA Masters 2021.

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