Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience so far has been incredible. I called up about a property that I was interested in and they were able to boo me in to view it the next day. Tui has been absolutely outstanding! She has been so kind and very helpful. She has also been so amazing with answering all my questions and has made me feel very comfortable with this experience.
Sophie · 21 May 2025
Agent replied · 2 June 2025
Wow, what a lovely review.
Thank you Sophie for going into detail about how easy it can be for Tenants to secure properties. We will ensure Tui is made aware of your comments and rewarded. Thanks again
★★★★★ 5/5
GoogleI have been with Martin & Co since the beginning of 2022 & i cannot fault them. I love living in my property & it's very clean & tidy. All works get carried out if there's any problems to report & my property manager Mark Foster always takes care of me. I never get hassled & if anything needs to be done like electrical & gas certificates, I'm always given at least a months notice. It's just a great flat & area to live in. They're a great bunch of people at Martin & Co.
71JOEBLOGGS · 6 April 2026
Agent replied · 13 April 2026
Thank you so much for your fantastic review and for being with us since 2022!
We’re delighted to hear how happy you are in your home and that everything has been consistently well maintained. At Martin & Co Plymouth, we work hard to ensure properties are kept clean, safe, and comfortable, with any issues dealt with promptly.
It’s especially great to hear your kind words about Mark F. Providing attentive, proactive support while keeping communication clear and respectful is exactly what we aim for, so we’re really pleased you feel well looked after.
We truly appreciate your continued trust and support, and we’re so glad you’re enjoying both your property and the area. If there’s ever anything you need, we’re always here to help
★★★★★ 5/5
GoogleI had a great experience with this letting agent from start to finish. The team was professional, responsive, and very helpful throughout the entire process. They kept me well informed at every stage and made everything smooth and stress-free.
I really appreciated their efficiency and clear communication, and they went above and beyond to ensure everything was handled quickly. I would highly recommend them to anyone looking for a reliable and supportive letting agent.Martinco, you are the best!!!
Barbara · 8 April 2026
Agent replied · 13 April 2026
Thank you so much for your amazing review, Barbara!
We’re absolutely delighted to hear that you had such a smooth and stress-free experience from start to finish with Martin & Co Plymouth. Providing professional, responsive service and keeping our clients fully informed at every stage is exactly what we strive for.
It’s especially rewarding to know that our team’s efficiency, clear communication, and willingness to go above and beyond made a real difference to your journey. Your kind words and recommendation truly mean a lot to us.
Thank you again for your support, it’s wonderful to hear “you are the best”! If there’s ever anything we can help you with in the future, please don’t hesitate to get in touch
★★★★★ 5/5
GoogleReally pleased with the level of service provided by Martin and Co to date. All staff I have encountered are friendly, polite and courteous. A special thanks to Olivia who has helped to guide me through the renewal process, Kay, who has kept me updated with viewings and my property manager Abigail who is efficient, helpful and quick to respond to any issues that arise. Apologies if I have missed anyone. My thanks to all.
Naresh · 19 December 2025
★★★★★ 5/5
GoogleSophie is a very friendly & competent member of staff who always goes out of her way to sort whatever problems arise with my properties. I have no problem recommending Martin & co. to others & in particular the service i have received from Sophie.
Peter · 27 November 2025
Agent replied · 28 November 2025
Thank you, Peter! We really appreciate you sharing your experience. It’s great to hear how consistently Sophie has supported you and how her friendly, proactive approach has made a difference when managing your properties. She takes real pride in delivering a dependable and solution-focused service, and your feedback reflects that perfectly.
We’re grateful for your recommendation and are pleased to know we’ve earned your confidence. If you need anything further with your portfolio, the team at Martin & Co Plymouth is always here to help.
★★★★★ 5/5
GoogleI am extremely grateful to Amy, for her support and advice with our property and to Ade and the team for their help with advertising and in letting the property. Martin & Co have been very professional and I do thank them. Judith
Judith · 24 November 2025
Agent replied · 28 November 2025
Thank you so much, Judith. It’s wonderful to hear how well Amy supported you throughout the process, and we’re delighted that Ade and the rest of the team were able to help successfully market and let your property. Providing a professional, smooth service for our landlords is always our priority, and your feedback means a great deal to us.
If you ever need further guidance or support with your property, we’re always here to help. Thank you again for choosing Martin & Co Plymouth.
★★★★★ 5/5
GoogleMark Foster is great, he is the property manager, very helpful, great communication and very approachable and friendly. The accomodation is clean, looked after, quiet and homely.
Patricia · 6 April 2026
Agent replied · 13 April 2026
Thank you for your lovely review, Patricia!
We’re so pleased to hear that you’re happy in your home and that everything is clean, well looked after, and comfortable. Creating a safe, quiet, and homely environment is exactly what we aim for at Martin & Co Plymouth.
It’s also fantastic to hear your kind words about Mark F. Being helpful, approachable, and maintaining great communication are key parts of what we do, so we’re delighted he’s made such a positive impact on your experience.
Thank you again for your feedback, if there’s ever anything you need, we’re always here to help!
★★★★★ 5/5
GoogleI came to Martin & Co through another website. James was my agent throughout the whole process. He immediately understood my situation with limited availability in Plymouth for viewing suitable properties. Thanks to his diligence and his dedication I only needed to visit Plymouth 2 times to secure my property. The entire experience was hassle free and smooth, beyond my expectations. I highly recommend Martin & Co and James Wilson in particular.
Dave · 18 December 2024
Agent replied · 7 December 2024
Hi Dave,
We're so happy to hear that your experience with us was positive. It's always our goal to make moving home as smooth and stress-free as possible weather it is for renting or selling!
Many Thanks,
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
GoogleMartin & Co are excellent letting agents amd make a landlord’s life much easier. Tracey is the epitome of efficient service. We’re very grateful to her.
Gill · 9 April 2026
Agent replied · 13 April 2026
Thank you, Gill, for your wonderful 5-star review!
We’re so pleased to hear that your experience with Martin & Co Plymouth has made being a landlord easier, that’s exactly what our lettings and property management team aims to achieve.
A special thank you for your kind words about Tracey. She truly takes pride in delivering efficient, reliable service, and your feedback will mean a great deal to her.
We really appreciate your trust in us and look forward to continuing to support you with your property in Plymouth.
★★★★★ 5/5
GoogleThere is an increasing burden to keep up with regulations, so it is good to have Tracey Needham keeping an efficient eye on what is required.
Tim · 7 April 2026
Agent replied · 13 April 2026
Thank you for your great review, Tim!
You’re absolutely right, keeping up with ever-changing property regulations can be challenging, so we’re really pleased to hear that Tracey has been able to provide that reassurance and keep everything running efficiently for you.
At Martin & Co Plymouth, we pride ourselves on staying ahead of compliance requirements so our landlords can have complete peace of mind.
We really appreciate your feedback and continued trust. If there’s ever anything you need, we’re always here to help
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jennifer Matthew at Martin & Co, and I cannot recommend them highly enough. From start to finish, the level of professionalism, communication, and genuine care they showed made what can often be a stressful process feel smooth and straightforward.
Jenny was incredibly knowledgeable about the local market and offered clear, honest advice throughout. Jenny and the team were always available to answer my questions, no matter how small, and kept me updated every step of the way. I particularly appreciated their attention to detail and how proactive they were throughout the process.
What stood out most was the personal touch, I felt truly supported and never like “just another client.” Jenny's friendly, approachable manner combined with her expertise made the entire experience a very positive one.
Sharon · 23 September 2025
★★★★★ 5/5
TrustpilotPeace of mind for landlords
We have been with Martin and Co. from first becoming landlords. They have dealt extremely professionally with all aspects of letting and managing our property, giving us peace of mind that we are doing the best for our tenants and following all the relevant legislation. Abbie is particularly helpful and we are very grateful for her care and efficiency.
Gill · 9 March 2026
★★★★★ 1/5
TrustpilotBeware!
Beware! I rented a property for 6 months in the Plymouth area. On collecting the keys I was told the bathroom door was still broken and needed to be repaired in which they would organise. I was happy with the property to begin with until the cracks they covered with paint I.e the damp mould became visible. The second bedroom then started to have a crack and a leak in the ceiling which I reported and contacted them several times but nobody came assess after 6 weeks towards the end of my tenancy. It was a massive health and safety risk as the ceiling started to bend and had to cancel my family visiting. I was told on initially reporting the problem that I was liable as I didn’t report it sooner even though I reported it as soon as the problem started. I decided to end the tenancy as I was unhappy with the condition of the property and the lack of maintenance for the problems I addressed with them. I was concerned about their cowboy behaviour so I had the property professionally cleaned in order to receive my deposit back. However after the final inspection they then stated I left the property unclean and had broken the bathroom door which was already broken before I moved in. I took this further and provided evidence to show my story and successfully received my deposit back which no apology. I don’t normally write reviews but I would just like to make future tenants aware of the risk that they are taking with this company.
Rose · 14 September 2026
★★★★★ 5/5
GoogleLouise was lovely and has been amazing at communicating and answering any questions we’ve had. Thank you again Louise for your help!
Billiejay · 30 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind review, Billiejay!
We’re delighted to hear that Louise has been so helpful throughout your … More
★★★★★ 5/5
GooglePositive experience from start to finish. Louise made us feel comfortable and relaxed during the whole process. Communicated well verbally and was very prompt in returning emails.
Aimee is also exemplary in her job on front desk, her meet and greet is warm and friendly and she clearly goes the extra mile in follow up emails and passing on messages.
Both Aimee and Louise go above and beyond in customer service. To state this is to have had some less than satisfactory service, and people skills are what builds reputations in a competitive market.Highly recommend Martin and Co.
Gerry · 30 April 2024
Agent replied · 30 May 2024
Dear Gerry,
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience from start to finish with Martin and Co.
We're especially happy to hear that Louise made you feel comfortable and relaxed throughout the process, and that Aimee provided you with a warm and friendly welcome. We pride ourselves on our excellent customer service, and it's always rewarding to hear that our team members like Louise and Aimee are exceeding expectations.
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
GoogleWe have found a house that we absolutely fell in love with and had the luck of working with Louise Pearce. From booking the viewing to writing the application and being accepted Louise has been very kind, understanding and helpful. She has made sure that both the landlord and ourselves were 100% happy to move forward and was always professional and efficient. I'm more than happy with the whole process and I hope other people will have the chance to work with her! Louise, thank you for everything that you've done, you are an amazing person and an even better agent!
Matei · 30 April 2024
Agent replied · 30 May 2024
Dear Matei,
Many thanks for your lovely review of Louise's hard work and professionalism.
We make sure we ensure a smooth process for all of our Lettings applicants and Landlords.
We hope you're happy in your new home!
Many Thanks
Abigail Lamerton
★★★★★ 5/5
GoogleWe have worked with Martin & Co for a number of years now letting our properties and after a recent quick turn around of tenants I have to praise them for their work. With this most recent change a big thanks to Amy, Abbie and Tui for their help and professionalism. On the rare occasion I have to visit the office on Mutley Plain always greeted with a smile, queries are also dealt with promptly. With the ever changing bureaucratic issues associated with letting its a relief to have such a supporting team behind us.
Bryn · 22 July 2025
★★★★★ 5/5
GoogleAbigail Lamerton has been great throughout my time with Martin & Co, she has always been really helpful and responsive. Abi has been a pleasure to deal with and a credit to the company! Thank you again
Kelsie · 8 November 2025
Agent replied · 17 November 2025
Thank you Kelsie for your lovely review! We’re delighted to hear how positive your experience with Abigail has been. She takes great pride in providing prompt, professional, and friendly support to all our tenants and landlords, so your feedback means a lot. We’ll be sure to share your kind words with her and the rest of the Martin & Co Plymouth team. Thank you again for choosing us, we really appreciate it!
★★★★★ 5/5
GoogleMe and my partner have been in process for months to find a lovely property to rent. We found a property to view through Martin & Co which was perfect for our wants / needs. Viewing a property can come with a bit of anxiety, but when we met with Tui our anxieties vanished when she was very kind and helpful. She was understanding of queries and questions we had and there were no limits to what she could try to do to help us. We have been accepted for one of the properties and Tui has been more than helpful throughout the process so far, and we cannot wait to move in. Thank you again 😁
Caitlin · 14 July 2025
★★★★★ 5/5
GoogleGreat service and smooth process. Using Martin & Co Plymouth to let out my flat for the first time as I've had to move away.
Chris and the team have been great, especially fielding my many questions about the process. Louise came round to survey and photograph the property, lovely and bubbly, she really put me at ease about letting out my place after I've spent so long renovating it as my own home. A really personal feeling to their work. Looking forward to continuing to work with them going forward ☺️
Alice · 31 March 2024
Agent replied · 30 May 2024
Dear Alice,
We appreciate you mentioning Chris and the team's helpfulness, especially when answering your questions about the process. We're happy to hear Louise put you at ease when surveying and photographing your property. We strive to provide a personal touch to our work, and it's great to know it came across!
You're in safe hands with me!
Many Thanks
Abigail Lamerton
★★★★★ 5/5
GoogleI wanted to share some feedback on my recent viewing at Claytonis Close.
First and foremost, I want to express my appreciation for the professionalism displayed by the team at Martin&Co Amelia was particularly impressive in answering all my questions with confidence. Amelia you are a valuable asset to the team.
Kind regards,
Mr. D. Harris
Darren · 27 March 2025
Agent replied · 2 April 2025
Thank you so much for your kind words! We're delighted to know that Amelia and the sales team provided you with a positive viewing experience. We'll be sure to pass along your compliments to Amelia and the sales team. We pride ourselves on being extremely knowledgeable about all our residential sale properties. Thanks again
★★★★★ 5/5
GoogleMartin and Co. provide excellent letting management services. They started managing my rental properties well before covid. I switched over to them after using many other agents and never looked back since. They are most efficient and responsive to landlord and tenants alike. Nowadays, they are managing my property Porkfolio of 11 properties and I am really happy with the service.
Of all the good points, the staff of Martin and Co. is their major strength.
I am most indebted to Abigail Lamerton, Senior Property Manager who is most responsive, resourceful and efficient. I also acknowledge the valuable help from
Tracey Needham ARLA Property Administrator who works very hard and efficiently in keeping all my properties compliant in terms of gas and electrical safety.
Steve · 4 December 2025
Agent replied · 11 December 2025
Thank you, Steve! Your detailed feedback means a great deal to our whole team here in Plymouth.
It’s fantastic to hear how long you’ve trusted us with your rental portfolio and that the service you've received has remained consistently strong. Managing 11 properties is a responsibility we take seriously, and knowing you feel fully supported (both before and after Covid) is incredibly rewarding.
Your recognition of the team is especially appreciated. Abigail’s proactive approach, problem-solving skills, and commitment to quick, effective communication make her an invaluable part of our property management service. Tracey’s dedication to maintaining full compliance across gas, electrical and safety certifications ensures every property stays legally protected and up to date, her work behind the scenes truly keeps everything running smoothly.
Thank you again for your continued trust and for highlighting the strengths of our team. We’re proud to support you and look forward to managing your portfolio for many years to come.
★★★★★ 5/5
GoogleWe recently have sold our property through Martin & Co., Janine has been an absolute star helping the communications between us and the buyer. She has always responded to our queries in a timely manner and is resourceful and not hesitate to go the extra miles to help moving things forward and kept everyone well informed. A big thanks to Janine and the Martin & Co. team. Also, the same property has been managed by the team last couple of years as a rental property. Good job too. Thanks to the whole team going through this journey with us.
Lina · 1 March 2024
Agent replied · 30 May 2024
Dear Lina,
Thank you so much for your heartwarming review! We are incredibly proud of Janine's dedication and resourcefulness, and thrilled that she made your selling experience smooth and efficient. Her commitment to clear communication and going the extra mile is truly commendable.
We're also delighted to hear you were satisfied with our rental property management services over the past couple of years. It means a lot to know you felt supported throughout the entire journey.
Thank you again for choosing Martin & Co Plymouth Lettings & Estate Agents and for taking the time to share your positive experience. We wish you all the best in your next chapter!
Many Thanks
Abigail Lamerton
★★★★★ 5/5
GoogleI can’t praise Martin and co enough. I purchased through the plymouth office earlier this year. The purchase was quite a tricky one to say the least, I know it would never have completed if it wasn’t for the support which I had a few months aftet my offer. Prior to this the sales team Janine and Jenny were lovely I had a few viewings, with them both. Amelia was on board with the after sales and without her additional professional input I know that this purchase would have been lost. Amelia is a star in the making. I also spoke with a gentleman I think he was called Ade, and although he wasn’t really involved in the sale, he was extremely pleasant and every message that I left via him was responded to.
The Team at the Mutley Branch are first class professionals. I would not hesitate to recommend them to any buyer or seller in the future. Thank you so much you lovely people
Janette · 19 June 2025
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