Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSeveral years ago my wife and I decided to move abroad for a few years and decided to rent out my flat in Plymouth. After contacting several agencies in the area, we opted to put the property in the hands of Martin @ Co which proved to be a most satisfactory arrangement as, from the very start, their staff were outstanding in their handling of my property.
The staff are well trained, knowledgeable and make every effort to ensure that I, and the tenants, are fully informed of any problems that may occur and I give a big “Thank You” to Amy Burley, my main contact, whose instinctive reaction to any problems has invariably proven to be the correct solution.
Yours faithfully,
Tom Darling
Tom · 27 November 2025
Agent replied · 28 November 2025
Thank you, Tom! Your review means a great deal to us. We’re delighted to hear that choosing Martin & Co Plymouth to look after your flat while you were abroad proved to be the right decision. Our team put a strong focus on clear communication, reliable management and proactive support, so it’s wonderful to know this has been your experience throughout the years.
Amy will be especially pleased with your kind words. Her instinctive, solution-focused approach is something we value hugely, and it’s great to hear how consistently she’s been able to support both you and your tenants.
Thank you again for your trust and for taking the time to share such a detailed review. If you ever need ongoing assistance or future support with your property in Plymouth, we’re always here to help.
★★★★★ 5/5
GoogleI had an exceptional experience working with James Wilson and Martin & Co letting agency. From the very first house viewing, James was professional, approachable, and knowledgeable about the properties and the local area.
If you’re looking for someone who truly cares about their clients and ensures everything is handled efficiently, I highly recommend James Wilson. Thank you for all your help, James!
Waseem · 3 December 2024
Agent replied · 7 December 2024
Thank you Waseem for your kind words about James. We feel it is imperative to ensure professionalism, friendly and knowledgeable about every rental property being viewed to ensure you are making the right choices.
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
GoogleMartin&Co have been amazing in helping me and my friends get our student property!! They were kind and supportive in explaining everything and always available to talk. Olivia was the main individual who helped us through our application process. She was Kind and was never judgmental of my millions of questions and concerns. Her customer service is above and beyond and I appreciate her and all the of the martin&co team who helped us.
Abbie · 8 August 2025
★★★★★ 5/5
GoogleAbbie and the team are wonderful, they make you feel at ease and no question is a silly one. Its great having the reassurance that they are only a message or call away.
Holly · 30 October 2025
Agent replied · 31 October 2025
Thank you so much Holly for your kind review! We’re thrilled to hear that Abbie and the team made you feel comfortable and supported throughout your experience with us. At Martin & Co Plymouth, we pride ourselves on being approachable, responsive, and always just a call or message away.
Your feedback means a lot to us, providing reassurance and great customer service is exactly what we aim for every day.
If you ever need help with property management, sales, or lettings in Plymouth, our friendly team is always here to assist!
★★★★★ 5/5
GoogleHad a great service from Louise to find my new home, was very informative and lovely and so helpful! I have been renting from Martin&Co for a year now and they have been very helpful and straight on it with any problems i have had to report. I am now moving into another property with them that Louise was so kind as to help me get this new house! I would highly recommend Martin&Co for any of your housing needs whether you are a tenant or a landlord. :)
Paige · 1 January 2024
Agent replied · 30 May 2024
Dear Paige,
Thank you for recommending Martin & Co Plymouth Lettings and Estate Agency to others, whether they're tenants or landlords. We strive to provide excellent service to everyone, and we're always here to help.
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
GoogleA big thank you to Tui for her help, advice and guidance which enabled me to have confidence in purchasing my property. Once again a massive thank you.
James · 11 December 2025
Agent replied · 17 December 2025
Thank you James for your fantastic five-star review and for sharing your experience with Martin & Co Plymouth. We’re delighted to hear that Tui’s help, advice, and guidance gave you the confidence to move forward with your property purchase.
Supporting clients through the buying process with clear communication and expert local knowledge is something our Plymouth sales team takes great pride in. Your kind words will be passed on to Tui, who will be thrilled to read them.
Congratulations on your purchase, and thank you again for choosing Martin & Co Plymouth. We wish you every happiness in your new property and are here should you need anything in the future.
★★★★★ 5/5
GoogleMartin & Co manage our property and Abigail is always very friendly and helpful. If we have any issues, she sorts them promptly and takes things seriously. Great service :)
Jessica · 15 November 2025
Agent replied · 22 November 2025
Thank you for sharing your experience Jessica! We're delighted to hear that one of our Property Managers, Abigail, has been friendly, responsive, and proactive in resolving any issues that arise. Delivering reliable, professional service is something we take great pride in at Martin & Co Plymouth, and it’s wonderful to know her support has made such a positive difference.
We appreciate your review and trust in our property management team. If you ever need anything, we’re always here to help!
★★★★★ 5/5
GoogleI would like to say thank you to Martin & Co Plymouth for helping my sons with their new rental property.
We are so please we choose your company after viewing with many rentals agencies, they never get back to us if we are selected or not.
It’s really hard for young professionals to get on the property ladder and it much harder for them rent being quite competitive out there.
Thanks you Michael Cowell 5*
We will definitely be recommending you.
Moniques · 2 December 2023
Agent replied · 30 May 2024
Dear Monique,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that your sons had a positive experience working with Martin & Co Plymouth to find their new rental property. We take pride in offering efficient and professional service, and it's always rewarding to know that we've made the process easier for young professionals navigating the competitive rental market.
We understand the challenges young people face when searching for rental properties, and we're committed to providing clear communication and personalized assistance throughout the process. We're happy to hear that your sons felt supported and informed while working with our team.
Your recommendation means the world to us! We appreciate your trust, and we hope your sons enjoy their new rental property. Please don't hesitate to reach out if they need any assistance in the future.
Many Thanks
Abigail Lamerton
New Business Generation Manager
★★★★★ 5/5
GoogleIt has been a great experience dealing with Martin & Co Plymouth - Especially Michael Cowell who showed me around at my new place.
Michael showed me in and turned on the lights in every room, to get a good view of the space. As we were standing in the kitchen, he said: "I will give you a bit of privacy and let you have a look around, and if you have any questions I'm here to answer them." which I found very thoughtful, as exploring a potential new place on your own really helps you get a feel for the place and make a decision.
After expressing my interest in the property, I was shown the application form and explained how to fill it in, very straight forward process. Michael also frequently kept in contact by phone, during the reference checks and finalisation. All in all he has been very easy to talk to and quick at processing and answering emails.
I am very pleased and I am looking forward to renting under Martin & Co, hoping for the same level of service moving forward while living at my new place.
Rene · 2 December 2023
Agent replied · 30 May 2024
Dear Rene,
Thank you so much for your fantastic review of Martin & Co Plymouth Lettings and Estate Agents and especially for highlighting Michael Cowell's exceptional service! We're thrilled to hear that you had such a positive experience during your search for a new home.
It's incredibly rewarding to hear that Michael went above and beyond to make you feel comfortable and informed throughout the process. His thoughtful approach by showing you the property thoroughly, offering you privacy to explore, and explaining the application process clearly demonstrates his dedication to customer satisfaction.
We appreciate you mentioning his frequent communication and responsiveness during the reference checks and finalization. Knowing that he ensured a smooth and efficient process is truly valuable to us.
Your praise for Michael and Martin & Co Plymouth Lettings & Estate Agents means a lot to us. We strive to provide our clients with an exceptional experience at every step, and your kind words confirm that we're on the right track.
We are happy to hear that you're looking forward to renting with us and sharing your positive experience with others. We are committed to maintaining the same level of service throughout your tenancy and are here to support you in any way we can.
Thank you again for choosing Martin & Co Plymouth Lettings & Estate Agents and for your wonderful feedback. We wish you all the best in your new home!
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
GoogleAbigail Lamerton has been our Property Manager for a few years now and she is always ready to help us in whatever way that she can. Abigail is always courteous and responds to any queries in a prompt and professional manner. Thank you Abigail.
Bruce · 13 April 2026
★★★★★ 5/5
GoogleAmazing service from the start to the finish......Selling our parents house what can we say but that you for you great supportive help.
Kept us informed during the complete process many thanks to all in the office and a extra thank you to Amelia & Jennifer.
Thank you
David · 2 May 2025
Agent replied · 2 June 2025
Hi David
Thank you for the kind words about our sales team.
Our aim is to ensure we take the stress away from selling homes and we hope to have helped you navigate this difficult time with reduced stress.
★★★★★ 5/5
GoogleLouise from Martin &Co has been amazing from the start, sorting our viewing, keeping in touch, confirming details, the viewing process was fantastic, Louise was really helpful, honest and a delight to deal with. After the viewing she responded quickly to our application, answered any queries we had and kept us updated throughout the process. Couldn’t ask for anyone better to help us with this tenancy. I was put off going through estate agents before due to lack of communication and other issues but Louise has been fabulous! What a credit to the company, thank you !
Jay · 1 April 2025
★★★★★ 5/5
GoogleLouise was fantastic to work with! She was so helpful and lovely throughout the process of finding our new place. Louise shared her own experience of living in the area, which was really useful, and she was great at pointing out the fantastic features of the property. Really personable, friendly, and professional. We couldn’t have asked for better support. Thank you again!!! 😊
William · 4 October 2025
★★★★★ 5/5
GoogleThank you so much Kay for the job well done ,it only took us a few days to sort everything out. I sincerely do appreciate your effort 👌 …
Artwell · 16 October 2025
Agent replied · 24 October 2025
Thank you Artwell for your kind review. We’re so pleased to hear that Kay was able to assist you quickly and efficiently. At Martin & Co Plymouth, we pride ourselves on providing professional, friendly, and responsive lettings and estate agency services, ensuring every client enjoys a smooth and stress-free experience.
We truly appreciate your feedback and look forward to assisting you with any future property needs in Plymouth.
★★★★★ 5/5
Google5* Review for Martin & CO
We have been delighted with the performance of the Plymouth office of Martin & Co, and particularly with Jenny Mathews and her team.
We initially interviewed 4 Estate Agents towards the latter part of 2024, before selecting Martin & Co. Jenny attended that first meeting and gave a very informative and confident presentation, emphasising the attributes of our house, comparables in the market, possible purchasers already registered with them, and yet making us feel that our sale was very important and would receive close attention and feedback. Her valuation was well pitched and proved accurate.
It is easy to ‘talk the talk’, but she also certainly ‘walked the walk’ at every stage. The feedback from multiple viewings conducted by Janine or Jenny herself, was always positive and they clearly conveyed their enthusiasm for our home.
She gave good advice when in receipt of multiple offers, and saw the process safely through the Solicitors to completion.
The Plymouth office had a good system of reporting progress of viewings and subsequent discussions, both via secure access to a dedicated part of their website and through creating a WhatsApp group between Jenny and ourselves. The ‘back-office’ team knew what was happening and ensured the process continued forwards.
I would certainly have no hesitation in using Jenny and the wider Plymouth team of Martin & Co in any future property transaction. Thank you for making the process transparent and successful.
David · 11 March 2025
★★★★★ 5/5
GoogleUnlike my previous Estate Agents, Jenny and the team at Martin & Co actually put in some effort to sell our property, rather than just 'bung' it on a website and cross their fingers.
We had regular updates on enquiries made and feedback given, as well as advice on our selling strategy.
Unfortunately we did have to lower our asking price further, but again, this was thoroughly explained to us and various options offered.
After receiving an offer below our asking price Jenny dealt with the buyer and was able to secure a price acceptable to both parties and our property was sold.
Thanks to all at Martin & Co
Lee · 10 March 2025
★★★★★ 5/5
GoogleI called up Janine at Martin & Co to view a property which I only had a limited time to see, as I was going on holiday and she fitted me in on the day and time which was best for me. She has always got straight back to me and helped me to get my offer accepted in a timely manor, Janine is an amazing asset to Martin & co Plymouth.
Tom · 1 February 2024
Agent replied · 6 February 2024
Dear Tom,
Thank you so much for your fantastic review of Janine at Martin & Co Plymouth Lettings & Estate Agents! We're incredibly impressed with her dedication to exceeding your expectations and helping you secure your dream property.
Knowing that Janine went above and beyond to accommodate your tight timeline for viewing the property demonstrates her commitment to client satisfaction. Additionally, her responsiveness and efficiency in securing your offer acceptance are truly commendable. We're fortunate to have such a valuable asset to our team!
Your kind words about Janine and Martin & Co are greatly appreciated.
We would be honored to assist you again in the future, and we encourage you to share your positive experience with friends and family who might be considering buying or selling property.
Thank you again for choosing Martin & Co Plymouth and for your wonderful feedback. We wish you all the best in your new home!
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
GoogleLouise was really lovely and so helpful!
She helped my partner and I find the perfect flat for us to start our life together and has been easily reachable and full of great advice for us.
As first time renters we couldn’t be happier with the way she has helped us and couldn’t recommend her more for anyone looking for help with finding a new place to live. Thank you Louise!
Billy · 16 June 2025
★★★★★ 5/5
GoogleI just want to take a moment to sincerely thank Abigail for all her hard work and dedication to her role. She is excellent at managing the property and addressing any maintenance issues (there have been many!), which makes things much smoother and more comfortable as tenants. Her professionalism has not gone unnoticed.PositiveResponsiveness, Professionalism
Katherine · 3 December 2024
Agent replied · 7 December 2024
Thank you so much for your kind words Katherine, it really means a lot to hear that your hard work and dedication is appreciated in helping with such key maintenance issues in your home as a Property Manager.
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
GoogleMy grandson and I went to view a studio flat for him in Marlborough Street, Plymouth. We were met by a most pleasant young man called Michael Cowell who made sure I was carefully helped up the stairs. Once inside the flat all details regarding the rental were carefully explained and Michael very competently answered the questions asked. All in all a very satisfactory experience. Thank you Michael.
Marian · 31 March 2024
Agent replied · 30 May 2024
Dear Marian,
Thank you so much for the fantastic review! It truly warms our hearts to hear about your positive experience at Martin & Co. We especially appreciate you mentioning Michael Cowell.
His attentiveness in helping you navigate the stairs is exactly the kind of service we strive for at Martin & Co. Safety and comfort are our priorities, and we're delighted Michael ensured a smooth experience for you.
We're also glad to hear Michael's explanations about the flat were clear and informative. It's important to us that our staff provides thorough and helpful information during viewings.
A very satisfactory experience indeed! Please extend our thanks to your grandson as well. We wish you both the very best in finding the perfect place for him.
Thank you again for choosing Martin & Co.
★★★★★ 5/5
GoogleMark Evered of Martin & Co has been an absolute pleasure to have known over the last 8 years. Mark has managed incredibly effectively and professionally a couple of rental properties owned by my family and has always been available to discuss and organise any points during the rental period. Both properties have now been sold but I would like to take this opportunity to thank Mark so very much for his impeccable, efficient and very professional manner throughout. Mark is a huge asset to Martin & Co. Thank you Mark.
Margaret · 21 January 2025
★★★★★ 5/5
GoogleExcellent letting service from the whole team over a long period now. Glad to pick out Mark Foster who is always responsive and proactive on the property management front. I came to Martin & Co from another local agent where I had had a disastrous and expensive experience as a landlord. Recommended!
Mark · 6 April 2026
Agent replied · 13 April 2026
Thank you for your fantastic review, Mark!
We’re delighted to hear that you’ve had a positive experience with Martin & Co Plymouth over such a long period of time. Providing a consistent, reliable lettings and property management service is exactly what we strive for.
A special thank you for recognising Mark F, it’s great to hear he has been responsive and proactive in managing your property. We know how important it is for landlords to have confidence and peace of mind, especially after a difficult past experience, so your feedback means a great deal to us.
We truly appreciate your recommendation and continued trust. If there’s ever anything more we can assist with, please don’t hesitate to get in touch.
★★★★★ 5/5
TrustpilotExcellent Service
Martin and Co provide a professional and helpful service. Amy Burley and the team are always friendly and knowledgeable, ready to answer our queries. We’ve been pleased to have their assistance in understanding new legislation for landlords
Wendy · 20 March 2026
★★★★★ 5/5
GoogleJust a few words of praise for Janine Brace. She was very thorough in showing us the property and didn't rush us. When we put in an offer she dealt with it promptly. As soon as she knew the outcome she contacted us with the good news. Janine was very pleasant and would definitely recommend Janine for quick and efficient action. 5 star service thankyou
Lynn · 11 March 2024
Agent replied · 4 February 2025
Dear Lynnette,
Thank you so much for your kind words about Janine! We're thrilled you had such a positive experience working with her. Janine takes great pride in providing thorough and efficient service, and we're happy to hear she went above and beyond for you throughout the buying process.
We'll be sure to pass your feedback along to Janine. We're so lucky to have her on our team!
Congratulations on your new home!
Many Thanks
Abigail Lamerton
Business Generation Manager
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