Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have not used Estate Agents for many…
I have not used Estate Agents for many years but I was drawn to the detailed descriptions, photographs and room-plans on Martin's sales listings. Add to this committed, unhurried and charming staff who spare no effort in making you feel valued and understood, and you have a first-time service. We had the very eloquent Renee assisting us without house purchase and she very patient, respectful and knowledgeable. Then we had Johnathan to assist us with listing our property and his knowledge of probate and superb photographs, helped us to sell in no time. I would have no hesitation in recommending this company in Plymouth and would definitely use them again.
Andrew · 4 September 2018
Agent replied
Dear Andrew,As you outline, it is incredibly important to ensure that every property that is marketed for sale is done to its full potential. We're glad that you feel that the standard of the service of our staff also hit similar high levels.Thank you for taking the time to provide such a positive review.Kind Regards,Chris WhitakerMartin & Co - Plymouth
★★★★★ 5/5
GoogleI have recently begun the process of buying my first home. Janine has excellent knowledge of the property and surrounding areas and was even able to tell me about the neighbours. All communication has been clear and actions completed promptly. I am confident that with Janine's help the purchase will go smoothly.
Abbie · 4 April 2025
★★★★★ 5/5
GoogleMartin & Co have been brilliant all through the journey of finding a property. Particularly Janine, who was very friendly and helpful with my frequent questions! Would definitely recommend them!
Katherine · 20 September 2019
Agent replied
Katherine,
Our team are here to assist both landlords and tenants in navigating the lettings process. It's great that you felt comfortable enough to ask questions and that Janine was able to respond accordingly. We're really happy that you would recommend the services of Martin & Co (Plymouth) - thank you.
Kind Regards,
Chris Whitaker
(Managing Director)
★★★★★ 1/5
TrustpilotDiscriminate against disability claimants.
Uses the soon to be made illegal guarantor requirement for someone on disability benefits even though claimant can more than afford the room. Has almost excellent credit rating and good references. No other obvious reason to decline people other than that they are benefit claimants.
I'm a good tenant dame it...
MacWhinny · 15 April 2025
★★★★★ 5/5
GoogleWe have been with Martin & Co since they took over from Executive Lets. We have found them very efficient. Mark Evered is helpful and quick to deal with property management issues. Abigail found us a new tenant in a couple of weeks. We recommend them to any landlords requiring a good service.PositiveResponsiveness, Quality, Professionalism, Value
Angela · 4 June 2021
★★★★★ 5/5
GoogleI’ll be collecting the keys to my new rental property this week and I can’t thank Martin &Co enough for making this such a positive experience.
I’ve been incredibly well looked after by Louise, who has been amazing - very patient with my multiple emails and my various worries. Her communication has been excellent and she kept me up to date throughout the initial tenancy stuff so I’ve felt very well supported.
It’s great to find a Lettings company that really seems to care about the tenants and I’d highly recommend them if you’re looking for a rental property.
Nicki · 4 June 2018
Agent replied · 2 June 2024
Dear Nikki,
It is really pleasing to hear that the level of service that you have received has been of the standard that you expect and deserve. The way in which a business communicates with its customers tells you a lot about its ethos and approach to its clients. We try to ensure that all our staff communicate with our landlords and tenants as they would like us to do - there is no such thing as 'one size fits all'.
Of course the hard works starts now... and I hope that you will find our property management team to be as supportive. Please do not hesitate to give us a call at any time with any issues that you may have with your property during your tenancy.
Best Wishes,
Chris
★★★★★ 5/5
GoogleI’ll be collecting the keys to my new rental property this week and I can’t thank Martin &Co enough for making this such a positive experience. I’ve been incredibly well looked after by Louise, who has been amazing - very patient with my multiple emails and my various worries. Her communication has been excellent and she kept me up to date throughout the initial tenancy stuff so I’ve felt very well supported. It’s great to find a Lettings company that really seems to care about the tenants and I’d highly recommend them if you’re looking for a rental property.
Nicki · 31 March 2018
Agent replied
Dear Nikki, It is really pleasing to hear that the level of service that you have received has been of the standard that you expect and deserve. The way in which a business communicates with its customers tells you a lot about its ethos and approach to its clients. We try to ensure that all our staff communicate with our landlords and tenants as they would like us to do - there is no such thing as 'one size fits all'. Of course the hard works starts now... and I hope that you will find our property management team to be as supportive. Please do not hesitate to give us a call at any time with any issues that you may have with your property during your tenancy. Best Wishes, Chris
★★★★★ 5/5
GoogleMichael was wonderful and very friendly when showing us around. Answered all questions and made us feel really confident we were making the right choice to go with Martin and Co. Would use as a letting agency again!
Faidesish · 12 July 2023
★★★★★ 5/5
The Trusted AgentI can't recommend Martin & Co highly enough
I cannot recommend Martin & co highly enough. With some tricky things to overcome during my sale they went beyond the call of duty to resolve the problems that I, due to location was unable to do, including sorting and supplying a brilliant builder. Also Clare lived up to the title of negotiator - often a gross exaggeration - in the very best sense of the word. I have rarely come across this level of service in estate agency - and I'm pretty certain it would be rare as hens' teeth on
Daryl · 25 January 2018
Agent replied · 22 March 2018
Daryl,
Thank you for taking the time to provide a review on the sale of your property in Mutley. I know that there are numerous estate agents in Plymouth from which to choose and I am glad that you are happy with what we have delivered. I know that Clare was incredibly happy to see your sale progress to completion after what had been somewhat of a bumpy ride at times!
Best Wishes,
Chris
★★★★★ 1/5
The Trusted AgentBe warned
In over 30 years of renting in the private sector I has never lost a single penny in my deposit - until having the misfortune to rent a property through this agent. (Initially as Executive Lets, now known as Martin & Co.).
They have just lost their case, through the DPS resolution center, in a bid to charge me for professional cleaning of an oven, which had not been cleaned by the previous tenant!. I had to buying oven cleaner and cleaned the oven myself, thankfully I had emailed them with these details, so had proof the oven was dirty, and had also marked the oven as "dirty" on my incoming inventory.
I would never use this letting agent again. And all I can say to someone who uses them in the future - be very careful.indeed!!!
Karen · 19 December 2017
Agent replied · 22 December 2017
Dear Karen,
Thank you for taking the time to talk at length this afternoon regarding your tenancy deposit. As I outlined, we absolutely respect the evidence-based system that exists in the case of disputed tenancy deposit claims.
We try to do all that we can to avoid deposit disputes by ensuring that accurate inventories are recorded at the point of move-in and allowing both the landlord and tenant the opportunity to comment on any elements contained within the inventory. A similar check-out process occurs at the end of tenancy, thus ensuring that we hold detailed images of the condition of the property both at the start and end of tenancy. This is to the benefit of both landlord and tenant and ensures that disputes are kept to the absolute minimum as they should be quantifiable and supported by evidence.
We hold tenant deposits within our government-approved custodial scheme on behalf of our landlords and take instructions from our landlord clients at the end of the tenancy as to whether any deductions should be applied. The recommendations that we make are always evidence-based. In the vast majority of cases landlords accept the advice that we offer. In some instances landlords wish to pursue a deposit regardless. This is very much an individual choice and we will take our landlords' direction accordingly.
In this instance, your deposit went to independent arbitration, where it was found that there was insufficient evidence for the landlord to retain the deposit. As such, it was directed that the monies should be returned to you in full. Whilst there is no perfect system for the management of deposit returns at the end of tenancy, we are proud to fully support the government-approved scheme of which we are a member.
I accept that this process has been frustrating for you, but the outcome has been the one that you believe to be correct. We have no complaint with this as the case has been independently arbitrated based on the evidence provided.
I hope that you accept that our role as managing agent is to ensure that our landlords’ wishes are followed in line with due legal process. You will also understand that we have no vested interest or financial motivation in making unfair or unsupported claims from security deposits.
Regards,
Chris Whitaker
Managing Director
★★★★★ 5/5
Trustpilot5* Service
From start to finish Emily did a wonderful job. My purchase took a while to complete but Emily professionally dealt with any queries along the way. The biggest thing for me was communication and that is something Emily really excelled with. Every email was acknowledged promptly and queries answered as soon as she had the information. Thanks so much Emily
Lisa · 17 March 2020
★★★★★ 5/5
GoogleI can recommend Martins and Co. They were prompt with the whole process and have lovely staffs. Thank you guys.
Prince · 31 July 2024
★★★★★ 5/5
GoogleGreat service, very attentive and helpful at all stages. Helped us progress the sale which might have stalled without their help. Thankyou to all especially Emily and Tom
Lynda · 24 February 2020
Agent replied
Dear Lynda,
Thank you for your feedback on our estate agents and sales service in Plymouth. It was a pleasure to support you with your sale and we're glad that we were able to navigate through potential pitfalls for you. Tom and Emily very much appreciate you taking the time to sing their praises.
Kind Regards,
Chris Whitaker
(Managing Director)
★★★★★ 5/5
GoogleI am perfectly happy with the service I have received from Martin & Co Plymouth, in particular from Louise Pearce in renting out my apartment.
English · 25 December 2025
★★★★★ 5/5
GoogleAfter an awful experience with a different local estate agents we decided to remarket our property with Emma at Martin & Co. From the outset Emma was professional, courteous and always on hand to answer any queries we had. I would not hesitate to recommend them in the future.
Neil · 30 March 2022
★★★★★ 1/5
GoogleDO NOT RENT 3 ALEXANDRA PLACE, MUTLEY!! Martin & Co themselvs are easy to deal with and reply to emails. Mark our letting agent was happy to help when needed. The landlord of 3 Alexandra Place tried to charge us over £150 for poor garden upkeep (not cutting back the grass in particular). Throughout our tenancy we did our best to maintain the garden, however this was difficult as we only had a broken lawnmower and there was broken asbestos in the garden, in which we informed her about and nothing was done. Additionally, a TV licence was part of our tenancy agreement, however, regularly received letters regarding law enforcement officers attending the property as the landlord had not purchased a licence. Do not rent as she will try everything she can to keep hold of money.
RANOO · 30 October 2023
★★★★★ 5/5
GoogleExcellent service from Martin and Co. Lilyan is always quick to respond to e-mails and extremely helpful when we need to contact her. Have nothing but good things to say
Lewis · 24 February 2018
Agent replied
Lewis - thank you. Our lettings team do pride themselves on their 'can-do' attitude and I'm glad that you have found this to be the case. We look forward to supporting you and your landlord through your tenancy.
★★★★★ 5/5
GoogleGreat Customer service. The lady that attended to us, Louise was very polite and always ready to help.
Zaynab · 31 July 2024
★★★★★ 5/5
GoogleLouise helped us with our renting journey and we cannot recommend her enough! She was fab! Very attentive to what we did and did not wanted and contacted us as soon as there was properties available that were what we had requested. Thank you Louise
Alex · 1 September 2022
★★★★★ 5/5
TrustpilotA massive thank you to Janine and Emma…
A massive thank you to Janine and Emma for help and support selling our home so quickly.Thank you both so much for all your help.
Gina · 21 March 2024
★★★★★ 5/5
GoogleHad a great experience with our new home.
Communication very good and easy, very efficient and professional especially Michel Cowell ! 😍
A great team at Martin & Co Plymouth, a big thanks to all your team!
Camelia · 3 June 2023
★★★★★ 1/5
GoogleIf you're looking for a property to rent I wouldn't ever recommend Martin and Co. The Negotiators are great at finding you somewhere and doing the viewing and move in, but the property managers are very bad and just don't care, took over a month to get a response from Alana. Moved out in the end because of their incompetence, even my landlord told me he knew they had 'issues'.
Katherine · 30 March 2021
Agent replied
Katherine,
Thank you for your feedback. I know that you have been working with Laney to resolve a few issues that you have had at your property. Hopefully in due course we can impress you further and earn that fourth and fifth star rating.
Kind regards,
Chris Whitaker
(Managing Director)
★★★★★ 5/5
TrustpilotWe placed our trust with the team at…
We placed our trust with the team at Martin and Co and was not let down. Louis, Abi, Chris Martha are all fantastic, really knowledgable, trustworthy and great people.I don't normally offer reviews but felt at such a time where support is needed, then their recognition is fully warranted and truly deserved. Well done!
Mark · 29 March 2021
★★★★★ 5/5
GoogleThe agent we spoke with was friendly, cooperative and remembered to use my preferred forename as opposed to my legal name wherever legal name wasn't required, which was really appreciated as many companies I've dealt with in the past have … More
Izzy · 25 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
