Trusted Agent profile · Plymouth · Devon
Verified
★★★★★
1,421 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,204
Reviews on Google
This office
26
Reviews on The Trusted Agent
This office
191
Reviews on Trustpilot
This office
Tell us what you need and we'll pass your enquiry to Martin & Co Plymouth and up to three other top-rated agents near Plymouth.
Want every enquiry from this page to come to you only? Upgrade to View Agents
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleEmily was absolutely amazing in the sale of my property. She rang me weekly to keep me updated and help with any issues along the way. I found her very reassuring and a calming professional influence! It was very easy to contact Emily and I always enjoyed our communications. I would highly recommend Martin and Co for the sale of your property
5/5
TrustpilotThe great service continues
Always extremely proficient with all the enquiries we make on the team and especially Ade Walters. But credit should go to the full team as nothing is ever too much to ask and are always so polite and engaging. thank you team.
5/5
GoogleBrilliant communication and helpful
Thank you for your kind feedback Tina. We’re delighted to hear you found our team’s communication and support so helpful. At Martin & Co Plymouth, we pride ourselves on providing professional, friendly, and responsive estate agency and lettings services across Plymouth. We truly appreciate your review and look forward to assisting you again in the future.
5/5
GoogleWe currently use Martin & Co's Plymouth landlord service team to manage our property, and I am extremely pleased with their efficiency and professionalism. Their team of staff is truly top-notch, always willing to go above and beyond to help and make the process smooth. Their communication is excellent, and procedures are clearly laid out, making everything easy to understand. Moreover, their pricing is affordable, making it an even better experience overall. Highly recommended.
5/5
GoogleI obtained 5 valuations, with Martin & Co matching the highest and also gave the strongest indication that I would get the asking price, which I did. Sale was completed in little over 4 weeks from going on the market. Fee was marginally higher than others, but I feel this was recouped in the sale price.
5/5
GoogleI have been moving into a flat through Martin & Co. Fortunately I have been advised by Mark Evered. He is knowledgeable, courteous and efficient. Always prompt in replying to my many queries, he has handed them with an empathetic and positive attitude. Nothing is too much trouble and he has helped me during a difficult time. Thank you so much Mark.
2/5
GoogleWe rented a property from them for the last 3 years. Besides the long and expensive referencing procedure the tenancy was good. Most problems were attended to and fixed fairly promptly. Throughout the tenancy we did have a damp problem in the top two bedrooms - they made no effort to fix it, providing two dehumidifiers and asked us to use them daily. Prior to departure we cleaned the house thoroughly, following this an external company which they used to survey the property stated that the property needed to be cleaned professionally. The landlord then attempted to take part of our deposit. As the agency did not take an inventory there was no proof of the initial condition. Luckily the deposit was stored in the DPS and we were able to get it back 4 months after leaving the tenancy.
Mike, We have spoken at some length on the issues that you have raised. I have explained that I do not agree with a number of the issues that you have highlighted and I do not believe that the review is balanced or fair. I have the following feedback in respect of the points that you make: - Our tenancy fees are explained at the point of application, are available for review online and are displayed prominently in our offices. These fees are significantly below the average across Plymouth and can be verified as such. At the start of the application process, a tenants' terms of business was submitted requesting a move-in date of 30 Jul 15. This requested date was also the date on which you moved into the property and your tenancy started. As such, no delays in tenancy were caused through the application and referencing process. - An issue with damp was highlighted to your property manager during the first winter season of your tenancy. As a consequence, a contractor visited the property and undertook work on the roof with the lead flashing. The landlord was advised that the chimney would also benefit from re-pointing and capping. The landlord was unwilling to pay for these works. Given this position, we provided dehumidifiers to extract any excess damp from the air. Since these dehumidifiers were fitted, there were no further complaints. Your decision to extend the tenancy on two separate occasions subsequently might suggest that the issue of damp was isolated in both duration and significance. - We hold tenant deposits within our government-approved custodial scheme on behalf of our landlords and take instructions from our landlord clients at the end of the tenancy as to whether any deductions should be applied. The recommendations that we make are always evidence-based. In the vast majority of cases landlords accept the advice that we offer. In some instances landlords wish to pursue a deposit regardless. This is very much an individual choice and we will take our landlords' direction accordingly. In this instance, your deposit went for independent arbitration, where it was found that there was insufficient evidence for the landlord to retain the deposit for cleaning. As such, it was directed that the monies should be returned to you in full. Whilst there is no perfect system for the management of deposit returns at the end of tenancy, we are proud to fully support the government-approved scheme of which we are a member. I accept that this deposit return process has been frustrating for you, but the outcome has been the one that you believe to be correct. We have no complaint with this as the case has been independently arbitrated based on the evidence provided. I hope that you accept that our role as managing agent is to ensure that our landlords’ wishes are followed in line with due legal process. You will also understand that we have no vested interest or financial motivation in making unfair or unsupported claims from security deposits. Kind Regards, Chris Whitaker Martin & Co - Executive Lets
1/5
GoogleOverall, very disappointing. The management is professional and prompt in dealing with emails, but the staff often fail to respond to requests and errors which then have to be dealt with by the management. This can be time consuming, frustrating and inconvenient. Recent changes at the Inland Revenue have led to Martin's & Co. proposing a raft of increased fees for landlords in order to sustain their profits. As yet, requests as to how much these fees will be have not been fully answered. The agents have twice recommended increasing the rent for my tenants, something I'm not willing to do. Times are hard and I don't want my tenants to be hit any harder. I have asked to end my contract with Martin's & Co. and continue independently: the charges levied for this are £432 incl. VAT - punitive and unreasonable.
Mr Butt, We are always extremely grateful for the feedback that we receive from our landlords. We appreciate there will always areas for improvement and the lettings team thrive on continually working to raise the bar. I'm thankful that you have taken the time to revise your thoughts and that you are happy with the tenants that we have found. ***Updated Mar 19*** Dear Mr Butt, We are disappointed that you have seen fit to completely re-draft your previously positive review and reduce your satisfaction rating with our service from 4-stars to 1-star. It is also a shame that you appear unwilling to respect the very clear terms of our management contract, opting instead to misrepresent our position in the review above. Can I suggest that if you have a contractual concern that you raise it directly with us. If you are unhappy with the response, you are perfectly within your rights to refer the matter to The Property Ombudsman, with whom we are proudly affiliated and whose rules, regulations and guidance we follow. Kind Regards, Chris Whitaker Managing Director
1/5
GoogleOverall, very disappointing. The management is professional and prompt in dealing with emails, but the staff often fail to respond to requests and errors which then have to be dealt with by the management. This can be time consuming, frustrating and inconvenient. Recent changes at the Inland Revenue have led to Martin's & Co. proposing a raft of increased fees for landlords in order to sustain their profits. As yet, requests as to how much these fees will be have not been fully answered. The agents have twice recommended increasing the rent for my tenants, something I'm not willing to do. Times are hard and I don't want my tenants to be hit any harder. I have asked to end my contract with Martin's & Co. and continue independently: the charges levied for this are £432 incl. VAT - punitive and unreasonable.
Mr Butt, We are always extremely grateful for the feedback that we receive from our landlords. We appreciate there will always areas for improvement and the lettings team thrive on continually working to raise the bar. I'm thankful that you have taken the time to revise your thoughts and that you are happy with the tenants that we have found. ***Updated Mar 19*** Dear Mr Butt, We are disappointed that you have seen fit to completely re-draft your previously positive review and reduce your satisfaction rating with our service from 4-stars to 1-star. It is also a shame that you appear unwilling to respect the very clear terms of our management contract, opting instead to misrepresent our position in the review above. Can I suggest that if you have a contractual concern that you raise it directly with us. If you are unhappy with the response, you are perfectly within your rights to refer the matter to The Property Ombudsman, with whom we are proudly affiliated and whose rules, regulations and guidance we follow. Kind Regards, Chris Whitaker Managing Director
2/5
GoogleWe rented a property from them for the last 3 years. Besides the long and expensive referencing procedure the tenancy was good. Most problems were attended to and fixed fairly promptly. Throughout the tenancy we did have a damp problem in the top two bedrooms - they made no effort to fix it, providing two dehumidifiers and asked us to use them daily. Prior to departure we cleaned the house thoroughly, following this an external company which they used to survey the property stated that the property needed to be cleaned professionally. The landlord then attempted to take part of our deposit. As the agency did not take an inventory there was no proof of the initial condition. Luckily the deposit was stored in the DPS and we were able to get it back 4 months after leaving the tenancy.
Mike, We have spoken at some length on the issues that you have raised. I have explained that I do not agree with a number of the issues that you have highlighted and I do not believe that the review is balanced or fair. I have the following feedback in respect of the points that you make: - Our tenancy fees are explained at the point of application, are available for review online and are displayed prominently in our offices. These fees are significantly below the average across Plymouth and can be verified as such. At the start of the application process, a tenants' terms of business was submitted requesting a move-in date of 30 Jul 15. This requested date was also the date on which you moved into the property and your tenancy started. As such, no delays in tenancy were caused through the application and referencing process. - An issue with damp was highlighted to your property manager during the first winter season of your tenancy. As a consequence, a contractor visited the property and undertook work on the roof with the lead flashing. The landlord was advised that the chimney would also benefit from re-pointing and capping. The landlord was unwilling to pay for these works. Given this position, we provided dehumidifiers to extract any excess damp from the air. Since these dehumidifiers were fitted, there were no further complaints. Your decision to extend the tenancy on two separate occasions subsequently might suggest that the issue of damp was isolated in both duration and significance. - We hold tenant deposits within our government-approved custodial scheme on behalf of our landlords and take instructions from our landlord clients at the end of the tenancy as to whether any deductions should be applied. The recommendations that we make are always evidence-based. In the vast majority of cases landlords accept the advice that we offer. In some instances landlords wish to pursue a deposit regardless. This is very much an individual choice and we will take our landlords' direction accordingly. In this instance, your deposit went for independent arbitration, where it was found that there was insufficient evidence for the landlord to retain the deposit for cleaning. As such, it was directed that the monies should be returned to you in full. Whilst there is no perfect system for the management of deposit returns at the end of tenancy, we are proud to fully support the government-approved scheme of which we are a member. I accept that this deposit return process has been frustrating for you, but the outcome has been the one that you believe to be correct. We have no complaint with this as the case has been independently arbitrated based on the evidence provided. I hope that you accept that our role as managing agent is to ensure that our landlords’ wishes are followed in line with due legal process. You will also understand that we have no vested interest or financial motivation in making unfair or unsupported claims from security deposits. Kind Regards, Chris Whitaker Martin & Co - Executive Lets
5/5
GoogleThank you Martha Donavan, Gemma and Jackie for everything you, ve done, you've all been stars. Very friendly and helpful staff, emails reponse very quick. Highly recommended to anyone looking to rent
Dear Chrissy, Your comments are gratefully received. You've just name-dropped the members of the lettings team that enabled your tenancy to proceed. They all feel very fortunate to have been recognised as such. Please don't hesitate to give us a call if there is anything that we can do to support during the time of your tenancy. Kind Regards, Chris Whitaker Managing Director
5/5
GoogleBeing a first time buyer everything seemed very daunting and janine was so friendly she really put us at ease and helped us find our family home talking us through what to expect at each stage-couldn’t fault anything at all with Martin&Co would definitely recommend to others
Dear Laura, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Janine and Martin & Co Plymouth Lettings & Estate Agents were able to make your first-time home buying experience a smooth and successful one. We understand that buying a home, especially for the first time, can be a daunting process. It's truly rewarding to know that Janine's friendly demeanor and clear communication helped put you at ease and guide you through each stage. Finding the perfect family home is a significant achievement, and we're delighted that Janine was able to assist you in achieving that goal. Your kind words about Janine and Martin & Co Plymouth Lettings & Estate Agents mean a lot to us. We pride ourselves on providing our clients with exceptional service and support throughout their property journey, and knowing that we exceeded your expectations is incredibly validating. We deeply appreciate your recommendation and would be honored to help others navigate the property market with the same level of care and expertise. Please don't hesitate to share your review with anyone who might be considering buying a home. Thank you again for choosing Martin & Co and for your positive feedback. We wish you all the best in your new family home! Many Thanks Abigail Lamerton Business Generation Manager
5/5
GoogleMy first time moving into a flat, I had the pleasure of conversing with Martha and Louise, who were excellent. Always quick at replying to emails and very understanding when it comes to your own situation. They have helped make this a swift easy process for me, and within 2 weeks I viewed my flat, had my referencing/credit checks complete, signed my lease and move in in a couple days. Faultless service and I'm happy to have them as my agent to go to when I need their support.
Nina, That's really great to hear. Both Martha and Louise are glad that everything has worked out so well for you with Martin & Co - Executive Lets. Thanks for your responsiveness in ensuring that your referencing forms were completed in such a timely manner. It has been a real pleasure working in support of you. As you know, we're here to assist throughout your tenancy. Kind Regards, Chris
5/5
GoogleI dealt with Martha and she was very professional and supportive. I got the lease organized in a short period of time. All emails were answered promptly and service is good :)
Dear Monica, Thank you for your kind words and taking the time to provide positive feedback - it is very much appreciated. Please do let us know if there is anything that we can do to support you and your staff during the tenancy. Kind Regards, Chris Whitaker Martin & Co - Executive Lets
5/5
GoogleI have just secured a property to let at Martin and co. I definitely reccomend. One of the reasons I believe I had chosen this company out of all the places I had been to see with varying other agencies was the letting agent Louise Pearce, she was the most relaxed, most informative and I didn’t feel as if I was under any pressure or obligation to sign there and then. The properties they have to offer are brilliant and there service is even better!
Jenna, That's great to hear. As the largest and most successful lettings agent in Plymouth, we're extremely fortunate in the calibre of lettings staff that we employ and are able to attract. We're so glad that you've had a positive experience to date - long may that continue. Kind Regards, Chris
5/5
GoogleThank you Martha Donavan, Gemma and Jackie for everything you, ve done, you've all been stars. Very friendly and helpful staff, emails reponse very quick. Highly recommended to anyone looking to rent
Dear Chrissy, Your comments are gratefully received. You've just name-dropped the members of the lettings team that enabled your tenancy to proceed. They all feel very fortunate to have been recognised as such. Please don't hesitate to give us a call if there is anything that we can do to support during the time of your tenancy. Kind Regards, Chris Whitaker Managing Director
5/5
GoogleMicheal Cowell was very helpful in finding my family a new accommodation. He left no stone unturned and patiently answered every question we had. The follow up from him was top notch and the process was smooth and fast.
5/5
TrustpilotI was really pleased with Janine at…
I was really pleased with Janine at Martin and co because even though I didn't take the place that she showed me, she phoned me up and let me know as soon as she had a place that fitted my requirements of having a sea view and being accessible.She arranged the viewing the very same day and it was perfect for what I need , I stopped the other place straight away.she seemed very nice and polite and smiley and I genuinely felt that she cared what I thought and wanted to help.the admin fees were some of the cheapest I've seen from any of the agencies that I've been using to find a place to rent.The variety shown on their site and through 3rd party apps meant that I have lots of choice of places to rent or even to buy.I really liked the fast response from everyone at the company even if it was an auto response, it was good for me to know that they had received my request.I would recommend using this company if you're after somewhere to rent or buy, they're reliable, dependable and, have great customer service.
Andy,Wow - always great to received such high praise from someone who didn't even proceed with an application with us. You've covered a lot of ground in your comments. Most striking are your comments about Janine and her genuine approach. We really do care - it's not always possible for us to deliver the dream home, but if it's in our gift, our staff will go the extra mile to make it happen. Great to hear that you experienced this.Hopefully next time, we can find the right place for you.Kind Regards,Chris WhitakerManaging Director
5/5
TrustpilotI transferred the management of the two…
I transferred the management of the two houses which I own in Plymouth to Martin & Co about 8 months ago. Their level of professionalism in answering all my queries and solving my problems has been a complete revelation. Not only have they looked after me but they have done so in the most congenial way leaving me with nothing but praise for their team-particularly their property manager Emma Greaves.Thank you Martin & Co for your first class attention & service.John Jessup.
Dear Mr Jessup,I am grateful for the time that you have taken in providing this feed-back. We work hard to make the transfer of property from other managing agents as simple and stress-free as possible. Some of the stories that we hear of what landlords have endured before making the leap across to us are quite eye-opening. We are fortunate in attracting the very highest calibre of staff to our business and look forward to continuing to work with you in the years to come.Kind Regards,Chris WhitakerManaging Director
5/5
GoogleAfter an awful experience with a different local estate agents we decided to remarket our property with Emma at Martin & Co. From the outset Emma was professional, courteous and always on hand to answer any queries we had. I would not hesitate to recommend them in the future.PositiveResponsiveness, Professionalism
4/5
GoogleI have been with this letting agency for a number of years and have received good service , with questions answered in a timely and friendly manner by my property agent, Emma Greaves. I have had cause to complain about the company, the Executive Letts, when there was a mix up over energy supplier when the tennant downstairs left ,which took months to sort out, but apart from that Martin and Co. are an extreemly professional agency. The 3 monthly inspections are undertaken in a friendly manner, with any 'problems ' being highlighted and followed up, along with photographic evidence.
Dear Christine, Thank you for your comments on Emma's service as part of our Property Management team. I'm also glad that you have found our responses to be both friendly and timely. In the past 12 months we have employed additional staff within the lettings agency business and I'm glad that you have noticed the improvements in service as a result. Kind Regards, Chris Whitaker Martin & Co - Executive Lets
5/5
GoogleSo Thankful for..James Wilson of Martin&Co.I think he is the coolest Letting agent in Southwest.He tirelessly help me find my dream place in Plymouth.He is always available whenever I have any questions and concerns about the property.The difficult transition that I need to go through was made smooth with the help of James Wilson.I am so happy I made the right decision to go with them.
5/5
GoogleDanni has been very efficient and carried out requests promptly and is very pleasant to deal with whilst managing my tenancy arrangements. Would be happy to recommend.
Dear Joan, Thank you for taking the time to provide this review and naturally we would welcome any recommendations that you may make for Martin & Co (Plymouth) lettings and property management in Plymouth. Kind Regards, Chris Whitaker Managing Director
5/5
GoogleI cannot recommend Martin & co highly enough. With some tricky things to overcome during my sale they went beyond the call of duty to resolve the problems that I, due to location was unable to do, including sorting and supplying a brilliant builder. Also Clare lived up to the title of negotiator - often a gross exaggeration - in the very best sense of the word. I have rarely come across this level of service in estate agency - and I'm pretty certain it would be rare as hens' teeth on line.
Dear Mrs Issitt, Thanks you for your patience during what was an extremely challenging sales transaction. I know that it was the highlight of Clare's week to hear that we had managed to get the sale through for you as I'm sure it was for you. Please don't hesitate to comeback to us if there is anything further that we can do to support in the future. Regards, Chris
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Yes. Martin & Co Plymouth won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll pass your enquiry to Martin & Co Plymouth and up to three other top-rated agents near Plymouth.
