5/5
GoogleRecently sold my house STC using Martin & Co. Emma was great and started the process and Janine managed the sale. On the 1st day of viewings it was sold, well done Janine, fantastic effort.
Trusted Agent profile · Plymouth · Devon
Verified
Martin & Co Plymouth reviews
★★★★★
1,421 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,204
Reviews on Google
This office
26
Reviews on The Trusted Agent
This office
191
Reviews on Trustpilot
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
Buyers1 review
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
Landlords5 reviews
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Tenants13 reviews
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
About Martin & Co Plymouth
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google5/5
GoogleMartin&Co performing as well as ever...Louise, Martha and the team found me another tenant, never fail. Thank you all so much x
Agent replied
Dean - thank you. Thank you for your ongoing custom. It's great to have such a positive relationship between the team and our long-standing and loyal landlords. As always, please don't hesitate to get in touch so we can resolve any issues that may exist. Kind Regards, Chris Whiaker (Managing Director)
5/5
TrustpilotAmazing Service
As First time buyers myself and partner were anxious when going through the stages of buying our first home however, the whole team at Martin and Co were always at the end of the phone to assure us that everything was going smoothly. Emily was amazing, helping with any questions we had, dealing with our numerous phone calls as well as chasing solicitors. We really appreciate it, thank you so much!
5/5
GoogleReally much satisfying service. Clarifying every query’s as soon as possible. Much appreciated.. ☺️☺️My letting negotiater ms louise. She is very attentive and really helpful to refine. I will give 5/5 for her wonderful job.
Agent replied · 8 January 2025
Hi Megha Thank you for your kind words! We're thrilled to hear that Louise was able to provide such satisfying service and clarify your queries promptly regarding renting a property. We'll be sure to pass along your appreciation and 5-star rating to her. At Martin and Co Plymouth, we strive to make every letting process as smooth and enjoyable as possible. Thanks again from all the team.
5/5
GoogleMartin&Co performing as well as ever...Louise, Martha and the team found me another tenant, never fail. Thank you all so much x
Agent replied
Dean - thank you. No way do we hate you! Thank you for your ongoing custom. It's great to have such a positive relationship between the team and our long-standing and loyal landlords. As always, please don't hesitate to get in touch so we can resolve any issues that may exist. Kind Regards, Chris Whiaker (Managing Director)
5/5
GoogleLouise and the team helpful ,approachable ,efficient and give positive vibes ,I would highly recommend Martin & co ,Plymouth if you are looking for a house to rent
5/5
GoogleI can't thank Louise and team at Martin & Co Mutley Plain branch enough for helping to make my experience with them such a stress free, prompt and straightforward time. Excellent service. Thank you.
5/5
GoogleAmazing help throughout the entire process. Especially Martha Donovan has been nothing but a star throughout. Has been supportive and understanding when situations have popped up and has made me reassured and happy. Would recommend the company to everyone
Agent replied
Jamie, We're really pleased that you are happy with the service delivered and the reassurance that you have received from our lettings team. Please do let our property management staff appraised if you require any further support. Kind Regards, Chris Whitaker Martin & Co - Executive Lets
1/5
TrustpilotI have experience working with estate…
I have experience working with estate agents and have noticed that they often employ tactics such as offering a viewing for a property that is far away and then providing a poor excuse for not being able to schedule a viewing sooner such tactics usually indicate that the property is already sold This behaviour is unprofessional and should not be repeated.
5/5
GoogleVery good experience communicating with Louise. From booking the viewing to being accepted, Louise has been very kind and helpful. I am happy with the whole process so far.
5/5
GoogleI have found Louise at Martin & Co pragmatic with my 7 Bed HMO keeps me informed with a weekly up date by phone and e mail very good at following up enquires and has done a very good walk around video which has led to a number of rooms being let without the tenant viewing the property. I have been happy with the good calibre of tenant's they have found also matching similar people who I believe get on very well.PositiveProfessionalism
Agent replied · 26 May 2024
Hi Michael, Thank you so much for that feedback from the lettings team. I'm glad that things have progressed and that you're now generating a healthy income from your investment property. Please do let us know if you'd like us to support you with the letting and management in Plymouth of any of your other properties. Kind Regards, Chris Whitaker Managing Director
5/5
GoogleMartha has been my property manager over the past several months, having picked it off of a previous colleague. Martha has been a pleasure to liaise with. Proactive, diligent and always provides a prompt response to any issues as and when they arise. I hope to continue to work with Martha for the duration of my tenancy. I would highly recommend both her and Martin and Co :)
5/5
GoogleI have let my Property via Martin and Co for over 5 years. Recently, my Property Manager Amy Burley has proven herself to be an absolute star.Thank you!!!
Agent replied · 2 April 2025
Thank you so much for your kind words Adam! It's been a pleasure managing your property over the years, and I'm so glad I could be of assistance. I really appreciate your recognition of my property management skills. Thanks Amy
5/5
TrustpilotLouise was very helpfully lady very…
Louise was very helpfully lady very professional in her job give us all the information we need I would use this company again if we need to a very merry Xmas and new year to u all x
Agent replied
Michelle,We are both very proud and fortunate in the quality of all the staff that we employ within Martin & Co - Executive Lets. Given our reputation we are able to select the very best. In my ever so slightly biased perspective, they are a fabulous team and I'm delighted that Louise has supported you so well! I hope you have a most enjoyable and relaxing festive period.Kind Regards,Chris WhitakerMartin & Co - Executive Lets
1/5
GoogleVery useless and very unhelpful. Would not recommend.
Agent replied · 17 October 2025
Dear Emily, There’s a saying in common parlance that ‘if you mess around, you find out’…. In this instance, you’ve found out. You agreed a purchase on 14 Aug 25. Despite regular prompts from both us and from your solicitor, you took no action to progress the purchase for over two months. You simply didn’t engage, leaving the vendor hanging and extremely concerned. You couldn’t even be bothered to submit your ID! In light of the indifference shown by you Emily, it’s little wonder that the vendor asked us to re-market the property for sale last week which you were made aware of. We’ve found a new buyer who has already done more in the day since he agreed to purchase than you did in the past 2-months. I note that you’ve also seen fit to provide negative reviews for your solicitor and your mortgage advisor. I appreciate that you want to lash out, but perhaps with time you’ll take some ownership and have the self-awareness to reflect on where the failure actually lies. Regards, Chris Whitaker Managing Director
5/5
GoogleAbbie Allan-May has done an amazing job as my property manager. She has always been supportive and helpful whenever I need help with my flat. I would highly recommend her and this company 👍 …
5/5
TrustpilotAgent was polite and professional
Attended a viewing today and whilst the property wasn’t what I was looking for Louise was timely, polite, professional and knowledgeable. Thank you
5/5
GoogleJanine was very knowledgeable about the property and area answered any worries we had we highly recommend janine from martin and Co if your looking to sell or buy
5/5
GoogleBest lettings agent I have ever worked with! Professional, friendly, client-focused - couldn’t ask for more. Would give many more stars if Google would allow me
Agent replied · 2 April 2025
Wow, thank you so much for your incredibly kind words! We are absolutely thrilled to hear that you had such a positive experience with our property lettings management service in Plymouth. It's fantastic to know that our professionalism, friendly approach, and client focus made such a difference for you. We truly strive to provide the best possible service, and your feedback is incredibly rewarding and motivating for the whole team here in Martin and Co Plymouth. We really appreciate you taking the time to leave such a glowing review. While Google might limit the stars, your feedback speaks volumes! If there's anything else we can ever assist you with in the future, please don't hesitate to reach out to Abi or any of the team. Thanks again
5/5
GoogleAmazing service overall. Thank you Louise and Martha for all the efforts you have put in to make this process as easy as possible. I am so thankful for your implication and dedication. Fully deserving of 5 stars, exceptional throughout.
5/5
GoogleJanine & Martha have been so helpful and efficent thank you so much Jeanette Fulcher
5/5
TrustpilotVery welcoming
Very welcoming, efficient and kept me constantly updated. Moved in really quickly thanks to Marthas hard work. Couldn't have asked for more. Would definitely recommend this branch of Martin & co as a whole. Many thanks!
Agent replied
Dear Jennie,Thank you for your kind words. I'm really glad that your move-in proceeded smoothly and quickly. Please don't hesitate to get in touch with any in-tenancy matters that require our support.Kind Regards,Chris WhitakerMartin & Co - Executive Lets
5/5
GoogleChris at Martin & Co has been very professional in their services offered. I had two agents employed to rent my property and the difference in service was clear. Really pleased, would definitely use and strongly recommend others.....
Agent replied
Thanks for the kind words Zainab, we're really pleased it has all gone smoothly.
5/5
GoogleLouise was really very helpful and professional in helping us find our rental property. The communication was impeccable considering how busy she was. She was attentive to our needs and helped us find the most perfect property for us. I would use this agency again and highly recommend them. Thank you Louise.PositiveResponsiveness, Quality, Professionalism
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Questions about Martin & Co Plymouth
What do sellers say about Martin & Co Plymouth?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
What do landlords say about Martin & Co Plymouth?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
What do tenants say about Martin & Co Plymouth?
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Has Martin & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Martin & Co, Plymouth won Platinum.
Want Martin & Co Plymouth to help?
Tell us what you need and we'll pass your enquiry to Martin & Co Plymouth and up to three other top-rated agents near Plymouth.
