5/5
GoogleLouise has been very helpful and efficient with organising our tenancy and overall I would recommend Martin & Co Plymouth for their services.
Trusted Agent profile · Plymouth · Devon
Verified
Martin & Co Plymouth reviews
★★★★★
1,421 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,204
Reviews on Google
This office
26
Reviews on The Trusted Agent
This office
191
Reviews on Trustpilot
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
Buyers1 review
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
Landlords5 reviews
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Tenants13 reviews
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
About Martin & Co Plymouth
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google5/5
GoogleThe team at Martin &Co have been fabulous. Really friendly and helpful, nothing is too much bother and asking for extra clarification on things was always replied quickly with follow up calls. Louise has done a great job and this meant our property was let quickly after initial marketing. Paperwork was always timely and every step of the way we were kept up to date with progress. THANK Martin &Co.
5/5
GoogleIf you are a landlord or a tenant, I honestly wouldn't think twice about working with Martin & Co, particularly if you get to engage with Laney Thompson, their head of property management. Not only is Laney a consummate professional, dealing swiftly and competently with anything that comes up, but she also genuinely cares. It's one thing to deliver a professional service, but Laney goes above and beyond to look after the interests of all those involved, devoting unexpected levels of time, energy and commitment to deliver a heartfelt service that surpasses all expectations. I honestly couldn't recommend Laney or Martin & Co more.
5/5
GoogleI purchased a property in July 2019 and due to technicalities with the legal side it took 5 months to complete. Emily was fantastic from start to finish. She took us on our first viewing and then was a one point contact throughout the process. The purchase was challenging but Emily continued to chase up unanswered questions for us and took away as much stress as she could. My review is very late coming due to work commitments but THANK YOU EMILY 😊
5/5
GoogleA very polite and proffesional agency. Mark Evered who manages our property has been very prompt in addressing maintenance issues. We reported a faulty boiler and that day a plumber called Danny Yearling was over to have a look. Within half a week we were furnished with a new boiler. Danny and his colleague worked very hard and even took the time to show us how to use the boiler properly and has done a brilliant job. I couldn't fault their work, I'm very impressed.
5/5
TrustpilotAbbie is my property manager and she is…
Abbie is my property manager and she is at the top of her game! She is always so helpful and approachable. She goes out of her way to help with anything
1/5
GoogleDear Victoria, We're really disappointed to receive this rating from you. We have tried repeatedly to contact you to discuss the frustrations that you have felt, but you appear unwilling to engage with us. It really is quite difficult for us to respond and improve without your support and engagement. I have spoken to your former property manager Mark and the only thing that he could think that might have upset you was the landlord's wish to increase your rent which we were asked to negotiate with you. If you do want to highlight any perceived shortfalls in service so that we can address these, please do feel free to give me a call personally on 01752 255 255. Kind Regards, Chris Whitaker (Managing Director)
1/5
GoogleDear Mike, We have no record of you on our property management software system as a client or applicant of ours. Furthermore, I note that your Google account has produced 416 reviews for various businesses around Europe within the hour. I suspect therefore that there may be some automated-spam element to your account which is in violation of Google's policy. I have reported this as such. If however, you are an actual human being, a client of ours and your review is genuine, I would encourage you to call us on 01752 255 255 or email me at chris.whitaker@martinco.com so that we can investigate your concerns. We can then do all within our power to resolve whatever issue there may be to your satisfaction. Kind Regards, Chris Whitaker Managing Director
5/5
GoogleA big thank you to Martha, for her assistance, investigation skills and her clear and concise communication over the last week or so. She never left me out of the loop and kept me informed on a step by step basis regarding my enquiry. Thank you so much Martha, you are a credit to Martin & Co :-) I would also, somewhat belatedly, like to pass on my thanks, gratitude and appreciation to Emily, Tom and Jonathan who took care of me and guided me through the process of my property purchases. I would have got lost and buried in paperwork and procedures without their attentive guidance and would never have been able to complete at the start of the year without them. Thank you so much!!
5/5
GoogleMartin & Co Plymouth, great letting & estate agents. Lousie was very helpful and very informative about any questions or queries we had. thank you!
5/5
TrustpilotI have a great experience with this…
I have a great experience with this agency, they are very professionally ,very helpful from the start to the end.Special thanks for Louise Pierce,wich is an amazing and very professional lady.l am so grateful for everything. Thank you Georgia
5/5
GoogleBeen with Martin & Co for nearly 3 years and couldn't fault them! Always been so quick to resolve any issues the rare times we do have any and communication has always been efficient too. From the beginning it has always been smooth. Ade Walters has been great in managing our property too! Would recommend :)
5/5
GoogleAmelia & Jenni did a fantastic job selling mother in-laws house, they were fantastic from start to finish and once we'd cleared the house was able hand them the keys and leave everything in their hands. Top notch ladies
Agent replied · 2 April 2025
Thank you so much for your kind words about us, in Sales at Martin and Co! It was a pleasure assisting with the sale of your mother-in-law's house. We're so glad we could make the process easy for you, especially during what can be a sensitive time. We really appreciate your trust in us selling the house. Thanks Amelia and Jenni.
5/5
GoogleVery helpful. Louise the agent was very friendly and very helpful and kept us up to date and made the process easy.
Agent replied · 8 October 2025
Thank you Zara for your lovely review. We’re so pleased to hear that Louise was friendly, helpful, and kept you updated throughout the process. At Martin & Co Plymouth, our team is dedicated to making sales and lettings as smooth and straightforward as possible for our clients, and it’s great to know Louise delivered this for you. If you ever need further support with property lettings, management, or sales in Plymouth, our team will be more than happy to help.
5/5
TrustpilotLouise has been very helpful in finding…
Louise has been very helpful in finding me the right tenants. Very knowledgeable and pragmatic and gave good advice.
5/5
GoogleMichael was very helpful. Viewing the property and navigating the process was a breeze with his help. Thank you.
Agent replied · 6 February 2024
Dear Sarah, I am pleased to hear how helpful Michael was during your Lettings Application process for one of our Managed Properties. We hope you're happy and settling into your new home. Many Thanks Abigail Lamerton Business Generation Manager
5/5
GoogleBrillliant service definitely recommend. Would like to. Thank Abbie Allan May for all her hard work.
Agent replied · 6 February 2024
Dear Kevin, Thank you so much for taking the time to leave such a positive review. We're dedicated to providing exceptional service to all our Landlords and Vendors here at Martin and CO Plymouth Estate and Letting Agency! Many Thanks Abigail Lamerton Business Generation Manager
5/5
GoogleIf you are in the Plymouth area. I highly recommend Martin & co. Specifically Jennifer. I have worked with 3 other estate agent companies in the past in Plymouth and all were completely useless. But Jennifer really did go above and beyond to make the sale of our property go smoothly. Infact, our buyer was extremely difficult so without Jennifer’s help I think the sale would have fallen through. So yes, 5 star from me.
5/5
TrustpilotHighly recommend Martin and Co
Martin and co were the agents where we were buying a house from.We were also selling through another agent.Our sale and purchase was complex and took a long time with delays.Emily at Martin and Co was amazing. She kept me up to date and I was always able to call her to get any information.Thomas made sure to help when Emily was not available. He was just as eager to help.Emails and calls were answered in a quick time and they were so friendly and polite.If ever we sell I would use this company.A massive thank you to both Emily and Thomas.
5/5
TrustpilotFrom the first time I spoke to the…
From the first time I spoke to the staff after I saw the advert they were ever helpful. Then j met Louise at the viewing and she was like a ray of sunshine. Very welcoming and informative. Louise Pearce went far and beyond and commutation was on point.Totally impressed a d do recommend.
5/5
GoogleJanine has been very helpful so far and great experience with the viewing of our soon to be first home. Thank you very much.
5/5
GoogleThe experience from walking into the office, to being accepted to rent, Martin and co have been nothing short of perfect. They are helpful, kind and make sure that nothing feels too daunting. Would also like to give a special thanks to Michael who has been exceptionally helpful during me and my partners process.
5/5
TrustpilotMartin & Co for purchasers
Martin & Co were the estate agent seling the flat we recently purchased in Plymouth. Jonathan showed us around the flat originally and Emily was our main point of contact. Emily was able to recommend a surveyor for us and always returned calls and contacted the vendor on our behalf when requested. Jonathan was also very helpful if Emily was out of the office. The move went smoothly and we would have no hesitation in recommending Martin & Co.
1/5
GoogleDear Abdul, I'm sorry that you have evidently had a disappointing experience with us. I have asked my team to trawl through our database of applicants, tenants and landlords so that we can engage directly with you. We have unfortunately been unable to identify a single individual matching your name and with no written review it has been impossible to investigate and provide any form of meaningful response as we would hope to. Perhaps you can reach-out to us so that we can discuss your experiences and in doing so, allow us to improve our services for those that follow you. Kind Regards, Chris
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Questions about Martin & Co Plymouth
What do sellers say about Martin & Co Plymouth?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
What do landlords say about Martin & Co Plymouth?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
What do tenants say about Martin & Co Plymouth?
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Has Martin & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Martin & Co, Plymouth won Platinum.
Want Martin & Co Plymouth to help?
Tell us what you need and we'll pass your enquiry to Martin & Co Plymouth and up to three other top-rated agents near Plymouth.
