Trusted Agent profile · Plymouth · Devon
Verified
★★★★★
1,421 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,204
Reviews on Google
This office
26
Reviews on The Trusted Agent
This office
191
Reviews on Trustpilot
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleLouise was so helpful, answered all the questions so patiently , and guided us with the process to complete the letting in time thank you Louise
Dear Hardeep, Thank you for the fantastic review! We're happy Louise made your letting experience positive and efficient. Many Thanks Abigail Lamerton Business Generation Manager
1/5
GoogleTerrible estate agents, Michael who does viewings and applications seems high or not interested in his job what so ever, they are not interested in finding a good tenant for the landlord or a suitable home for a potential renter or buyer, they tried to present a property to me that was not suited for me even though they knew my requirements and wasted weeks of my time, every property I viewed Michael had no clue about the place and couldn't answer any questions, with this housing crisis it's easy to not care or research a property before trying to present it as there are so many applications. There are a lot of reviews here that are overly positive and from people with less than 5 reviews, Michael asked me to leave a review before I had even finished viewing a property, don't think this review is a minority opinion, they try see if you leave a positive review with the impression it will help you get a property over other potential interests. Landlords need to stop using this company as im sure other people like me have to ignore any listing by martin and co as they are just a waste of time and anyone homed by them will likely be moving on soon due to poor direction due to this money hungry company taking advantage of a housing crisis, in these times more than ever we need honest estate agents which martin & co are not!!! Avoid at all costs!
Hi Scott, We're really disappointed to hear that you had this experience. The lettings team tried this morning to retrieve your details so that we could give you a call to discuss. We've searched our applicants back to Feb 23 and have not done a viewing with someone of your name. Furthermore, we have no one by the name of Matt working for us. I can only assume that this review has been left in error, but if not, please do drop me a line directly on 01752 255 255. Kind regards, Chris Whitaker (Managing Director)
5/5
TrustpilotJanine brace showed us around a…
Janine brace showed us around a property in Plymouth she was so helpful and knowledgeable and polite she made us feel at home literally so much so we put an offer I. she gave us time to look around and generally made us feel comfortable because looking at property can make you feel nervous and Janine made us feel at ease from the moment we walked in a massive thank you Janine
5/5
GoogleBoth Alison and myself would like to thank Martin & Co for their advice and support that has led us to use their Management Letting Services. In January last year, we met up with Chris Whitaker who took the time to educate us on the type of property to look for in order to maximise the return on our investment. We viewed a number of properties and whenever we asked a question or wanted Chris’ opinion on a property, he always came back with sound advice. Within a week of purchasing a buy to let property in December, Chris arranged for his team to view and market it. Within 3 days they found us 3 vetted offers and we were able to choose the ideal tenant to rent our property, who moves in today. We have been most impressed with Martin & Co’s excellent support, communication and speed of service as a letting agency. We look forward to involving Martin & Co in a further property investment. Thanks to Chris & Merolyn Whitaker and their team for making this property investment process so easy to complete.PositiveQuality
1/5
GoogleWorst service I got in my life is coming from Martin & Co. So unprofessional team is very rare to find. Every time I had to call them to fix certain things from my flat I was told that to call later or, someone will call me later, and guess what? Nobody called me back ever. When I had to first move to Radiant house, I have been told that I can move in on 1st of the month, I have moved out from the old flat, and, and, surprise: one day before I got a phone call and I've been informed that I can't move in next day, and I could move in on 14 the if the month. Cost me lots of money to stay in a hotel for two weeks. Talking about Radiant House, was saying that there is an elevator. There is one, LoL, but was out of order at leat 7 days a month, and I got stucked in to many times. Rats. There was a rat infestation as well when I lived there, call them, nothing happened. I'm just disgusted of you Martin &Co. JUST AVOID THIS GUYS! I would gave you 0 stars, but google doesn't have this option. Thank you Gemma!, its just me being sarcastic.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have just had a property refurbished and re let thanks to Danni Revell and the rest of the team at Martins. We have found Danni to be first rate at expediting and executing the tradespeople needed to bring the property to a very high standard.,5 stars.PositiveResponsiveness, Professionalism
Dear Robert, It's always gratifying to receive such positive praise on the lettings agent service that we provide in Plymouth. Your message has been passed on to Danni and she is really pleased that you have seen fit to take the time to provide this feedback. Thank you, Chris Whitaker Managing Director
5/5
GoogleHad a very positive experience with Louise. Her communication made the whole process of finding a home much easier for us. Highly recommend. Thank you very much ☺️
Thank you so much Lewis for your kind review! We’re delighted to hear that Louise was able to make your experience with Martin & Co Plymouth smooth and stress-free. Clear and supportive communication is something we pride ourselves on, and it’s wonderful to know it helped you in finding your new home. Your recommendation means a lot to us, and we’re so pleased we could assist you on your property journey. If you need any further help with lettings, property management, or sales in Plymouth, our team is always here to support you.
5/5
GoogleAfter living in Plymouth for four years, I have finally found an amazing letting agents. Martin and Co make everything so much easier than any other agents I've been with. They set up this online account for you so you can log any issues online, they are so quick to respond via email, and they are just so great if you want to discuss any changes to the contract. My property manager Daniel Thomas is a wonderful and dedicated member of the team, he is so responsive and is a delight to communicate with. Big thanks Dan, and everyone at Martin & Co, for being the absolute best letting agents in Plymouth.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmazing service from all at Martin & Co. Emily, more specifically, was incredible! Always happy to answer any questions you may have and help you throughout the entire buying process. Completely went above and beyond for us. Will most certainly be looking to use Martin & Co in the future should we consider selling.
Dear Maisie, Thank you for writing a review on Martin & Co (Plymouth) and commenting on Emily's performance. We're extremely fortunate to have the staff that we do. We look forward to working in support of you again in the future. Kind Regards, Chris
5/5
GoogleJust had a viewing with Charlie in Plymouth, all good 👍 …
1/5
TrustpilotI was a tenant with Martin and Co for 3 and a half years.
I was a tenant with Martin and Co for three and a half years, throughout this whole time they have been constantly unprofessional. I can without a doubt say they are the worst estate agents I have ever experienced. Damages and repairs were reported by us and gone weeks and then months with excuses made as to why they could not be repaired, or worse just brushed under the rug and left for us to chase them. The amount of times we reported a broken toilet and in total we waited 9 months for it to be repaired and were still refused a rent reduction. There are countless examples of things like this throughout our tenancy. Laney is a totally unprofessional property manager who clearly does not know the law as she tried to make us pay fees at the end of our tenancy which we were not liable for as per the Tenant Fees Act 2019. She once stated I was bordering on ‘harassing her’ when I was sending an email every day to get some action regarding the broken toilet! I am gobsmacked that she has the title of property manager. I am still waiting for an apology which I doubt I will ever receive! Everyone I have spoken to at Martin and Co over the years is defensive and has a total attitude problem and are unable to own up to anything that is their fault. In all fairness Gemma seems to be the only person who can actually help and get problems solved! We have reported them to trading standards for being unlawful and I hope this review will deter new tenants from renting through this company and experiencing the awful service we did.
5/5
GoogleDaniel Tromans- I would like to mention how satisfied we are with Dan's help and assistance since mid summer to resolve all the issues that has happened in the property where we are tenants in the past 8 years. Dan was very responsive and helpful and actually listened to me and understand my problems and frustrations with the ongoing issues. Dan tried to arrange any service work that was necessary accordingly and get to the bottom of the ongoing issues, that seems to be resolved by now. In the past few years I was very disappointed and not happy with the service that was provided to us, but since than the staff and management also changed and I must say that Dan and Laney are very supportive and helpful. Thank you for all of your help! Keep going in that way! Kind regards, EvaPositiveResponsiveness
5/5
GoogleLouise was very helpful in finding a property for Matt. She was friendly and polite whenever one of us spoke to her and she was very helpful in showing us the properties. She put Matt's mind at rest while giving him pointers as this was his first time dealing with an agent, she listened to what he wanted and acted on that. We would happily recommend Martin & Co and particularly Louise to anybody who was looking to rent a property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat agency. Excellent communication and Louise was very helpful through the process of letting our house. Highly recommend it
1/5
Google1. Lied In the original response to this review then changed it after I emailed him direct 2. The TPOS case has dragged out over a year down to the constant lying and the refusal of us using evidence we have against you (the recordings stated in the original review). You ended losing the case due to the evidence (although not all the evidence) 3. This is the first time I have seen anyone from Martin & Co apologise to us however i only came across this on your updated review response which is strange, maybe it’s just for show? 4. Our most recent conversation you talked about “resolving your alleged grievances” although these were not alleged as all my points were back up with evidence and agreed with by the case adjudicator. Strange to have this view in direct messages then the opposite view on here Entered our property without reasonable notice, photographed personal belongings, refused to provide phone call recordings claiming I am a third party to my own phone call. Martin would not be proud of this branch
Dear Conor, We accept that on occasion, we fail. Where we do so, we try our very best to respond constructively, make-good and improve for the future. In this instance, we requested and received verbal authority from your partner and legal co-tenant prior to entering this property. This record exists within our call logs with the call recording being released to your partner in response to your request. The Property Ombudsman Service (TPOS) also agreed that we acted in accordance with their guidelines in this instance. We have tried hard to address this issue directly with you. You have refused to meet to discuss, but seem determined to seek some form of financial compensation. You opted to escalate the matter to TPOS. TPOS investigated the evidence provided to them and found that we failed to acknowledge the notice that you served to terminate the tenancy and therefore that an element of doubt exisited in relation to the end date for your tenancy. We accept this finding, have reinforced our processes for the future. We reiterate that everything that we did was in good faith and I apologise for any inconvenience caused. I have been grateful for the opportunity to have this matter raised for independent review and correct any wrong doing. Kind regards, Chris Whitaker (Managing Director)
5/5
TrustpilotEverything about this service has been…
Everything about this service has been great! The service overall has been timely and accommodating. James has been professional and extremely helpful throughout, providing information at times when some clarity was needed and was easy to contact when this was necessary.
5/5
TrustpilotFound me a steal!
Abigail found an alternative flat to the original viewing on her own initiative, that I'm now settled and happy in. I personally struggle with understanding the complexity of moving, primarily when it comes to paperwork, and all members of the team I have had contact with have been so kind and patient with me.Mark is my property manager and he's very easy to talk to and keen to address any issues I've raised. Big thank you to all at Plymouth Martin & Co 😊
5/5
GoogleMyself and my partner have had a lovely experience with Martin & Co finding our new home. James was very helpful with our viewing and was very quick with communication.
5/5
GoogleAbsolutely brilliant service, Ade moved things along at a racing speed with professionalism and I would recommend Martin & Co to any landlords and/or tenants without hesitation.
Thank you for your fantastic feedback John! We’re so pleased to hear that Ade provided you with such a professional and efficient service. At Martin & Co Plymouth, we always aim to support both landlords and tenants with a smooth, stress-free experience, and it’s great to know we delivered this for you. Your recommendation means a great deal to us, and we look forward to continuing to help with any property sales, lettings, or management needs in Plymouth.
5/5
GoogleJanine was brilliant, she answered all of our questions and provided useful insight. We are going through the buying process now and she remains helpful and accommodating.
1/5
GoogleWorst service I got in my life is coming from Martin & Co. So unprofessional team is very rare to find. Every time I had to call them to fix certain things from my flat I was told that to call later or, someone will call me later, and guess what? Nobody called me back ever. When I had to first move to Radiant house, I have been told that I can move in on 1st of the month, I have moved out from the old flat, and, and, surprise: one day before I got a phone call and I've been informed that I can't move in next day, and I could move in on 14 the if the month. Cost me lots of money to stay in a hotel for two weeks. Talking about Radiant House, was saying that there is an elevator. There is one, LoL, but was out of order at leat 7 days a month, and I got stucked in to many times. Rats. There was a rat infestation as well when I lived there, call them, nothing happened. I'm just disgusted of you Martin &Co. JUST AVOID THIS GUYS! I would gave you 0 stars, but google doesn't have this option. Thank you Gemma!, its just me being sarcastic.
5/5
GoogleBoth Alison and myself would like to thank Martin & Co for their advice and support that has led us to use their Management Letting Services. In January last year, we met up with Chris Whitaker who took the time to educate us on the type of property to look for in order to maximise the return on our investment. We viewed a number of properties and whenever we asked a question or wanted Chris’ opinion on a property, he always came back with sound advice. Within a week of purchasing a buy to let property in December, Chris arranged for his team to view and market it. Within 3 days they found us 3 vetted offers and we were able to choose the ideal tenant to rent our property, who moves in today. We have been most impressed with Martin & Co’s excellent support, communication and speed of service as a letting agency. We look forward to involving Martin & Co in a further property investment. Thanks to Chris & Merolyn Whitaker and their team for making this property investment process so easy to complete.
5/5
GoogleLouise was very helpful in finding a property for Matt. She was friendly and polite whenever one of us spoke to her and she was very helpful in showing us the properties. She put Matt's mind at rest while giving him pointers as this was his first time dealing with an agent, she listened to what he wanted and acted on that. We would happily recommend Martin & Co and particularly Louise to anybody who was looking to rent a property.
5/5
GoogleDaniel Tromans- I would like to mention how satisfied we are with Dan's help and assistance since mid summer to resolve all the issues that has happened in the property where we are tenants in the past 8 years. Dan was very responsive and helpful and actually listened to me and understand my problems and frustrations with the ongoing issues. Dan tried to arrange any service work that was necessary accordingly and get to the bottom of the ongoing issues, that seems to be resolved by now. In the past few years I was very disappointed and not happy with the service that was provided to us, but since than the staff and management also changed and I must say that Dan and Laney are very supportive and helpful. Thank you for all of your help! Keep going in that way! Kind regards, Eva
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Yes. In The Trusted Agent 2026 awards: Martin & Co, Plymouth won Platinum.
Tell us what you need and we'll pass your enquiry to Martin & Co Plymouth and up to three other top-rated agents near Plymouth.
