Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDaniel Hussey was quickly on the case to help with a broken boiler so no heating or hot water! Thanks Daniel for getting something done quickly very much appreciated.
Peter · 16 February 2024
Agent replied · 25 February 2024
Dear Peter,
Thank you for taking the time to commend Daniel for his prompt and efficient service in resolving your boiler issue. We understand the inconvenience a broken boiler can cause, and we're always committed to providing quick and reliable assistance to our customers.
We're proud to have Daniel on our team, and we appreciate your recognition of his dedication.
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
GoogleViewed a property with Charlie, very professional helped sell the place very well. …
Jack · 6 April 2026
Agent replied · 13 April 2026
Thank you for your great feedback, Jack!
We’re really pleased to hear that you had a positive viewing experience with … More
★★★★★ 5/5
GoogleGreat communication and services, especially from Janine, she was a pleasure to deal with and very knowledgeable. Thanks Janine for making the process so straight forward
Joe · 22 July 2025
★★★★★ 5/5
GoogleLouise is super organised. Even before we met her for the viewing, she had taken care to phone, tell us she had arrived, and make sure that we knew where to meet. During the viewing, she was knowledgeable about the property and the landlord's circumstances. Understandably, she couldn't answer every detailed question, but got back to us very quickly with the information we needed.
Throughout the referencing process, Louise was incredibly helpful even out of office hours, and did her best to manage a process over which she has no direct control.
I hope her employers appreciate her talents, and wish the very best with her own plans.PositiveResponsiveness, Professionalism
Peter · 20 July 2022
★★★★★ 5/5
GoogleWhat a refreshing change it was using Martin & Co. I was greeted by Louise Pearce. Louise sat me down and very concisely led me through the whole renting journey and answered all the questions that I had from that. I was given first class service at all times, which contrasted sharply compared to other agents I'd visited, who barely seemed to know that customer care is key when dealing with clients who need advise and guidance when looking to embark on renting.
Steve · 2 December 2023
Agent replied · 30 May 2024
Dear Steve,
We're absolutely thrilled to hear your refreshing experience with Martin & Co Plymouth Lettings & Estate Agents, starting with your warm welcome from Louise Pearce!
Louise takes immense pride in guiding prospective tenants through the renting journey with clarity and attention to detail. Hearing that she answered all your questions and provided first-class service at every step is a true testament to her dedication and understanding of customer care.
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
GoogleDealing with Martin & Co has been more than a great experience. I don’t think i realised how sub par previous agencies have been until I had the pleasure of dealing with Louise @ Martin & Co and Aimee @ Rightmove. Response timeframes to queries were impressive to say the least. Would certainly recommend them highly to any one interested in engaging with their services. Looking forward to moving to my new home shortly.
Ryan · 17 July 2025
★★★★★ 1/5
GoogleI would rather get an STD than have to deal with Martin & Co again.
Edit: In response to the managing director who takes their time to respond to all the one star reviews but not to someone who wants to 'genuinely' speak about their 'experience' with Martin & Co... because, I did try, but, unfortunately, I was told on numerous occasions that they were not available to speak... perhaps because they were too busy replying to the one star google reviews.
I'm not sure of why that you know the letting staff are practising safe sex(???!!!) but I would suggest that you should be as concerned with their terrible business practices, which you can read about if you click the 'lowest' button in Google reviews... which you definitely have done because it's literally the only place I've ever seen your input in.
Anony · 1 December 2023
Agent replied · 1 December 2023
Dear Mr/Mrs Mous,
Please don't do that - especially given your experience of the local medical facilities as noted in your other review! Rest assured, all our lettings staff practice safe-sex.
If you genuinely want to speak to us about your experience so that we can improve for others, please don't hesitate to drop me a line.
Best,
Chris Whitaker
(Managing Director)
★★★★★ 5/5
GoogleI was impressed with Emma from the moment she stepped in my home. Professional, succinct and very clear about the process. The reason I chose Martin & Co to come round to do a valuation was because I had been so impressed with Hannah at a viewing on a property I was considering. Emma gave not only the best valuation, but the process was easy and she delivered. My home went for more than the asking price. I loved the photos and the way Emma encouraged me to write a little bit for the online prospectus. Great communication and the process was relatively hassle free - shame the solicitors could not be the same. Thanks Emma and Hannah.PositiveQuality, Professionalism
Heidi · 13 July 2022
★★★★★ 5/5
GoogleSo very grateful to Louise for the care she gave to finding us suitable tenants. We have experienced other agencies who appear to just want to get properties off their books as fast as possible and to add to their statistics for that month but for tenant find only Louise has really listened to our worries and gone the extra mile to check out every applicant to ensure that our requirements have been met.
Richard · 31 March 2024
Agent replied · 30 May 2024
Dear Richard,
It is great to see that Louise was so attentive in finding the right Tenants for you and your investment. This is something that we find absolutely key and sets off the Landlord and Tenant relationship on the best foot forward.
Please don't hesitate to use our services again!
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
TrustpilotAmazing Service and Always Happy to Help - Especially Amy!
Top quality service throughout the team at Martin and Co, from the day we showed interest in a property all the way through to our move in. Love being given a property manager and a specific way to communicate any issues or just ask questions no matter how silly they may be! Amy has been super great as our manager and has gone above and beyond to help, from lightning fast responses to just being there to help, really happy with how we’ve been treated. Definitely recommend.
Thomas · 6 June 2022
★★★★★ 5/5
GoogleVery helpful and understanding letting agents. We have rented with Martin and Co for a thew years. And have recently moved while luckily remaining with them. Daniel Tromans was our go to for any problems. And he was extremely helpful throughout our entire tenancy in doing so. Which made any issues less of a worry. It really has made renting alot easier for both me and my partner.
I would 100% certainly recommend martin and co if your looking to move.
Ben · 3 June 2022
★★★★★ 4/5
GoogleI am a landlady and have been with Martin and Co since they took over the Executive Lets business. I am marking down to 4 purely on my previous experience with them - having had previously some issues with speed of communication and attention to detail. I would say however that since Dan Tromans has picked up my property management I am extremely pleased with the way in which he is dealing with things. He is diligent, takes care to follow up and "own" problems on my behalf, is quick to respond and has my back. I trust his opinion and his advice. If rating Dan alone I would give 5 stars, no question. Thanks Dan
Elizabeth · 3 June 2022
★★★★★ 5/5
GoogleAmy and the team have done a great job since my tenancy started, I can't believe its been 7 months already. I haven't reported any maintenance issues since I moved in but Amy was efficient at responding at the start. Amy always does little follow ups to make sure everything is going well which is helpful and she also sent me a check list before the winter set in with helpful areas to check, such as to confirm the heating was working and to WD40 window hinges to avoid these from not working properly with the colder weather. Overall Amy has been a great help as well as Martin & Co as a company!PositiveProfessionalism
Simon · 3 June 2022
★★★★★ 5/5
GoogleThey were very professional and arranged and conducted numerous viewing
Janine has been out main contact and I thank her very much for the work she has put in. We are now sold subject to contract.
Susan · 7 March 2025
★★★★★ 5/5
TrustpilotExcellent service from Martin & Co…
Excellent service from Martin & Co Plymouth,especially Louise. From viewing to renting, the process was smooth and professional. Louise kept in regular contact, keeping us informed and making everything straightforward. Highly recommend.
Sarah · 25 April 2025
★★★★★ 5/5
GoogleI heard about martin&co from my partner. I just had only little conversation with them. But i can say that they are amazing.. our letting negotiator ms louise. She done a excellent job for us to sort our property process… it was so smooth and i am appreciating that very well.. keep going team.. 😇😇 …
Saswath · 10 January 2025
Agent replied · 17 January 2025
Hi Saswath,
It's wonderful to hear that your partner recommended us and that Louise lived up to those expectations as a great Lettings Agent! We're so pleased she could make your property rental process smooth and stress-free. Thanks from all the team at Martin and Co Plymouth
★★★★★ 5/5
TrustpilotCertificate Controls.
Tracey Needham has kept on top of all the necessary required certificates without fail so eliminating my need to even track them.
Also which is particularly appreciated prompt replies to my emails.
Mr · 6 July 2026
★★★★★ 1/5
TrustpilotAwful company & cowboy staff
So where to begin? Early signs with Martin & Co were promising but as time went on they showed their shambolic side.The staff lack the required skill set to carry out their roles. Janine would make unnecessary calls without the correct information at hand and Emma would use pushy tactics with regards to your decisions. This begin with a viewing and upon an agreed sale, requested feedback here as it would 'reflect well' on her part and the company. A premature request when nothing had been completed, all sounding needy and desperate.Things went south when the company lost my keys to the property and then had the audacity to claim I had taken them back. Afterwards, deciding that they must've lost them. With this, the lock needed changing for security reasons. Communication was ignored and when a response was finally received, responsibility was passed around staff.When it was acknowledged they would sort the issue, further problems occurred. Several requests were made for myself to be contacted to arrange a date and time for the work to be carried out. This was ignored, instead, Martha arranged for the premises to be broken into and the lock changed, leaving the new set of keys under the doormat. A complete lack of care for the security of someone's property.When raising a complaint regarding this, Martha would and still is refusing to accept responsibility for her negligence, not even an apology for her actions. All contact is being ignored by her.The final straw was receiving conflicting information from Emma and Janine, which showed a lack of honesty and transparency. When this was challenged, particular questions would be ignored/avoided.This branch does not have the customers best interests at heart and only want a quick sell/turnover. Being told to accept low-ball/awful offers for your property shows they do not care, moreso when you're told you have to pay above the asking price on the property you wish to buy.This has resulted in them disregarding my property and avoiding contact, basically telling me to go elsewhere. If this is a representation of the company as a whole then it would be highly recommended to avoid at all costs.
Anonymous · 29 April 2022
★★★★★ 5/5
GoogleAlthough this is the first time I have used Martin & Co I have had dealings with its predecessor Executive Lets and have always received good service. Tenants have been found very quickly by the team and in particular Sandy Francis, who I have dealt with in previous lettings, and Gemma have provided excellent service to me as a landlord.
Julia · 16 April 2019
Agent replied
Julia,
It's extremely kind of you to highlight the continued quality of service that Martin & Co - Executive Lets provides to landlords old and new alike. Our teams have come together better than we could have ever imagined which is a real testament to their hard work and willingness to engage with new challenges and processes. It is very much appreciated that you have seen fit to make mention of your recent experiences. We hope to continue to serve you for many years to come.
Kind Regards,
Chris Whitaker
Martin & Co - Executive Lets
★★★★★ 5/5
TrustpilotDan, Mark and Abi - Lettings
Myself and my family have been renting for around 10 years as we save to buy our first property, and in that time we’ve experienced many different letting agents.Put simply, Martin and Co are the best letting agents in Plymouth. We’ve rented 2 different properties with them and they are head and shoulders above the rest when it comes to communication and quality of service.We’ve dealt with Mark Foster, Abi and most recently Dan Tromans and each of them are genuinely people who are both knowledgeable and also who clearly want to provide a great service.From managing the property to helping liaise deposits smoothly and fairly they are just a great company and we’ll always look to rent with them wherever possible.If I could give 10 stars I would.
J · 11 April 2022
★★★★★ 5/5
GoogleAlways excellent service given by all the staff in a friendly and efficient manner, especially Ade & Sophie.
David · 17 September 2025
★★★★★ 1/5
GoogleDear Jasmine, I'm really sorry to receive this feedback. I know that our Head of Property Management worked hard to try to support you with the difficulties during the tenancy that you faced and that you were also released from tenancy early without having to pay the last month's rent. Your landlady apologised sincerely for the difficulties that you experienced and we are all disappointed that the issues of damp in the property adversely impacted on your tenancy. We wish you the very best of good fortune in your future tenancies and hope that we can work to impress you in the future. Regards, Chris Whitaker
Jasmine · 30 March 2022
★★★★★ 5/5
GoogleLouise is super organised. Even before we met her for the viewing, she had taken care to phone, tell us she had arrived, and make sure that we knew where to meet. During the viewing, she was knowledgeable about the property and the landlord's circumstances. Understandably, she couldn't answer every detailed question, but got back to us very quickly with the information we needed. Throughout the referencing process, Louise was incredibly helpful even out of office hours, and did her best to manage a process over which she has no direct control. I hope her employers appreciate her talents, and wish the very best with her own plans.
Peter · 30 March 2022
★★★★★ 5/5
GoogleVery helpful and understanding letting agents. We have rented with Martin and Co for a thew years. And have recently moved while luckily remaining with them. Daniel Tromans was our go to for any problems. And he was extremely helpful throughout our entire tenancy in doing so. Which made any issues less of a worry. It really has made renting alot easier for both me and my partner. I would 100% certainly recommend martin and co if your looking to move.
Ben · 30 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
