Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic experience got my house sold nice and quick! Would highly recommend Martin and Co and Tui for her help throughout the whole process.
Michael · 25 October 2025
Agent replied · 29 October 2025
Thank you so much Michael for your kind words! We’re delighted to hear that you had such a fantastic experience selling your home with Martin & Co Plymouth. Tui will be so pleased to know that her support and communication made the process smooth and stress-free for you. Our sales team takes great pride in achieving quick, successful results for our clients across the Plymouth property market.
Wishing you all the best for the future, and thank you again for recommending Martin & Co Plymouth as your trusted local estate agent!
★★★★★ 5/5
GoogleI was very happy with the service I received from.when I called in response to the advert.The person who answered the call was so helpful. On viewing the property I net Louise Pearson she was such a delight. The whole process was seamless and communication was on point. Louise was ever patient and informative. I would definitely recommend.
Moira · 3 October 2023
★★★★★ 5/5
TrustpilotGreat management
Very happy with Martin and Co's management of my property. My property manager Martha Donovan is always quick, professional and approachable and always happy to deal with any queries and questions, and is a great link between myself and my tenants. Would highly recommend.
Jan · 28 October 2021
Agent replied · 24 June 2024
Many thanks for your kind feedback, I will pass them on to the team here. We are always vigilant to offer a high level of Estate Agent services for all of our clients and look forward to continuing to offer the same high standards
★★★★★ 5/5
GoogleVery responsive to queries, Louise is lovely and accommodating, very helpful in getting us a new house suited for us..Highly recommended for a letting agent
Regine · 15 April 2025
★★★★★ 5/5
TrustpilotI have received a first class service…
I have received a first class service from Louise Pearce and she has worked tirelessly to find tenants for me. Louise is always efficient and friendly, and frequently updates me on progress so I always know what is happening. I would have no hesitation in recommending Martin & Co and Louise to other people.
Jennifer · 6 June 2018
Agent replied
Jennifer,Effective communication is such an important part of what we deliver and I am really glad that you've found that we have delivered this to you as a landlord. It's really important to us that all of our landlord clients feel that we are supporting them and empower us to act in their best interests.Kind Regards,Chris WhitakerMartin & Co - Plymouth
★★★★★ 5/5
TrustpilotGlowing Service
Such fantastic customer service from Abbie Allan-May and her colleagues! Nothing is too much trouble and she always goes the extra mile to resolve any tenant or landlord queries as quickly and efficiently as possible in an upbeat and positive manner! A real joy to work with!
Olly · 8 January 2026
★★★★★ 5/5
GoogleWe've been with Martin & Co for over 3 years, never had any issues whatsoever. Louise sorted our original tenants out and new tenants moving in. Quick and efficient. to sort any issue out. Highly recommended !
Peter · 30 May 2025
Agent replied · 2 June 2025
Hi Peter,
Thank you for your kind words, as we are glad to provide such a good managed Landlord service for you. Louise will be thrilled to hear your comments. Thanks again
★★★★★ 5/5
GoogleTui from Martin and Co was absolutely amazing, so easy to talk to and she has been great with guiding me through the process of getting my first home, really appreciate all the support :) thanks so much
Louise · 18 May 2025
Agent replied · 2 June 2025
Hi Louise,
Thank you for the review.
We are delighted to have been able to guide you to your new home. We hope your very happy there.
★★★★★ 1/5
TrustpilotAVOID THIS UNPROFESSIONAL TEAM
unprofessional team is very rare to find. Every time I had to call them to fix certain things from my flat I was told that to call later or, someone will call me later, and guess what? Nobody called me back ever. When I had to first move to Radiant house, I have been told that I can move in on 1st of the month, I have moved out from the old flat, and, and, surprise: one day before I got a phone call and I've been informed that I can't move in next day, and I could move in on 14 the if the month. Cost me lots of money to stay in a hotel for two weeks.
Talking about Radiant House, was saying that there is an elevator. There is one, LoL, but was out of order at leat 7 days a month, and I got stucked in to many times. Rats. There was a rat infestation as well when I lived there, call them, nothing happened. I'm just disgusted of you Martin &Co.
JUST AVOID THIS GUYS! I would gave you 0 stars, but google doesn't have this option. Thank you Gemma!, its just me being sarcastic.
Sha · 10 December 2020
★★★★★ 5/5
TrustpilotHad a great experience with Martin &…
Had a great experience with Martin & Co, Particularly Tui, she communicated well and answered any question I had
Bradley · 18 June 2025
★★★★★ 5/5
TrustpilotDaniel Tromans-
Daniel Tromans-I would like to mention how satisfied we are with Dan's help and assistance since mid summer to resolve all the issues that has happened in the property where we are tenants in the past 8 years. Dan was very responsive and helpful and actually listened to me and understand my problems and frustrations with the ongoing issues. Dan tried to arrange any service work that was necessary accordingly and get to the bottom of the ongoing issues, that seems to be resolved by now. In the past few years I was very disappointed and not happy with the service that was provided to us, but since than the staff and management also changed and I must say that Dan and Laney are very supportive and helpful.Thank you for all of your help!Keep going in that way!Kind regards,Eva
Eva · 29 October 2020
★★★★★ 5/5
TrustpilotExcellent...
Martin & Co team were incredible. Micheal Cowell and the team made sure I viewed the property and had all the required paper work sent to me swiftly. Micheal processed everything regarding my tenancy very efficiently. I would likely recommend this great team anyone around me who is looking for a place to rent.
Blessing · 5 December 2023
★★★★★ 5/5
GoogleA big thank you to Martha, for her assistance, investigation skills and her clear and concise communication over the last week or so. She never left me out of the loop and kept me informed on a step by step basis regarding my enquiry.
Thank you so much Martha, you are a credit to Martin & Co :-)
I would also, somewhat belatedly, like to pass on my thanks, gratitude and appreciation to Emily, Tom and Jonathan who took care of me and guided me through the process of my property purchases. I would have got lost and buried in paperwork and procedures without their attentive guidance and would never have been able to complete at the start of the year without them.
Thank you so much!!
Andy · 9 October 2020
★★★★★ 5/5
GoogleWe entrusted our Plymouth rental properties to Martin and Co in October 2022. After accustoming ourselves to their operating procedures we are very satisfied with the results, rents are on time and tenant/landlord relationships much improved. We would attribute this, not only to our working relationships we have with all members of the company but in particular to the Head of Property Management and also to our own Property Manager.
Richard · 2 December 2023
Agent replied · 30 May 2024
Dear Richard,
Thank you so much for taking the time to share your positive experience with Martin & Co in Plymouth Lettings and Estate Agents! We're thrilled to hear that you're satisfied with the results, particularly with the improved rent collection and tenant/landlord relationships.
Your kind words about our team, especially the Head of Property Management and your dedicated Property Manager, are truly appreciated. It's our dedicated staff who go the extra mile to ensure positive outcomes for landlords like yourself.
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 1/5
GoogleThe worst house rental company I’ve ever gone with. They didn’t answer any question I sent over the 1 year I was renting the house. Worst service I’ve ever had.
Aeran · 8 August 2025
Agent replied · 9 August 2025
Dear Aeran,
We don't understand this. You've never been a tenant of ours and we have no record of having ever communicated with you on our system.
We are however aware that you are a friend of a former tenant of ours and that this individual failed to return keys at the end of his tenancy. As such, he was charged rent to cover the period he did not vacate in line with his contracted agreement.
In addition, the check out report for this property has shown a significant number of dilapidations for which the landlord is seeking financial recompense. Your friend has not yet disputed any of the issues raised and recorded in our check out report or the claims made by the landlord.
If your friend does wish to make a representation, he should speak to his Property Manager Abbie who will advise him of the process by which he can do this. If we're not able to reach a negotiated settlement with the landlord, he will need to submit evidence for independent arbitration to the Deposit Protection Service (DPS), who will ultimately make a decision on a suitable apportionment of the security deposit. This decision rightly falls outside of our remit. Rest assured, your friend's security deposit will not be released until an agreement has been reached.
In terms of failing to respond to 'your question', we have always responded to the maintenance issues raised by your friend during his tenancy. On review of the maintenance log, all issues raised were resolved in a timely manner and we never had any complaint from your friend during his tenancy. It would appear that he has never expressed dissatisfaction with the support that he has been provided until the check out report documenting the condition in which he left the property was released to him.
Thank you for taking the time to provide a view on behalf of your friend. Please do ask him to call us to discuss in greater detail so that we can support him and look to mediate on his behalf with the landlord. If this is not to his satisfaction we can advise on the next steps that he can take.
In the meantime, I wish you the very best of success with your very engaging Tik Tok fitness channel. 5*.
Regards,
Chris Whitaker
Managing Director
★★★★★ 5/5
GoogleHave used Martin & Co for over 5 years to rent my property with no issues.
Quick, informative communication and issues resolved promptly. Tenant has recently left and on contacting Ade the property was re evaluated, new pictures, description, advertised and rented out all within 1 week. Amazing service.
All tenant / property issues are also resolved quickly.
Danielle · 17 September 2025
★★★★★ 5/5
TrustpilotI would highly recommend using Martin…
I would highly recommend using Martin and co as Sarah Quinton and Gemma Collings have been professional and efficient. Sarah was excellent at showing us around the property and giving us information that was required. Gemma is always very polite and helpful and also quick at responding to inquiries and emails. Thanks!!!
Jamie · 18 January 2019
Agent replied
Jamie,Your personal property manager is always there on the end of the phone to speak to you should you have any queries or require support. We're really glad to hear that we've supported you effectively and that you would recommend us. Your comments have been passed-on to the relevant staff and they're really please to receive this feedback.Please don't hesitate to give us a shout with any queries that you may have,Kind Regards,Chris
★★★★★ 5/5
GoogleJanine Brace is a credit to Martins estate agency. We found her friendly, knowledgeable and very helpful. No hesitation in recommending her professionalism.
Malcolm · 23 April 2025
★★★★★ 5/5
TrustpilotTracey Needhsm always provides…
Tracey Needhsm always provides excellent and efficient support and help. She ensures all safety certificates are reviewed and reissued in a timely manner. Her communication is always professional and helpful.
Lynne · 14 May 2026
★★★★★ 5/5
GoogleSophie and mark have been amazing during our tenancy . The support , the response for every problem and every little problem were dealt with very fast and smooth way.
Sophies being a superstar property manager
She was there and made sure we have everything sorted in time
Really greatful
Neha · 28 November 2025
★★★★★ 1/5
Google1. Lied In the original response to this review then changed it after I emailed him direct 2. The TPOS case has dragged out over a year down to the constant lying and the refusal of us using evidence we have against you (the recordings stated in the original review). You ended losing the case due to the evidence (although not all the evidence) 3. This is the first time I have seen anyone from Martin & Co apologise to us however i only came across this on your updated review response which is strange, maybe it’s just for show? 4. Our most recent conversation you talked about “resolving your alleged grievances” although these were not alleged as all my points were back up with evidence and agreed with by the case adjudicator. Strange to have this view in direct messages then the opposite view on here Entered our property without reasonable notice, photographed personal belongings, refused to provide phone call recordings claiming I am a third party to my own phone call. Martin would not be proud of this branch
Conor · 29 January 2023
Agent replied
Dear Conor, We accept that on occasion, we fail. Where we do so, we try our very best to respond constructively, make-good and improve for the future. In this instance, we requested and received verbal authority from your partner and legal co-tenant prior to entering this property. This record exists within our call logs with the call recording being released to your partner in response to your request. The Property Ombudsman Service (TPOS) also agreed that we acted in accordance with their guidelines in this instance. We have tried hard to address this issue directly with you. You have refused to meet to discuss, but seem determined to seek some form of financial compensation. You opted to escalate the matter to TPOS. TPOS investigated the evidence provided to them and found that we failed to acknowledge the notice that you served to terminate the tenancy and therefore that an element of doubt exisited in relation to the end date for your tenancy. We accept this finding, have reinforced our processes for the future. We reiterate that everything that we did was in good faith and I apologise for any inconvenience caused. I have been grateful for the opportunity to have this matter raised for independent review and correct any wrong doing. Kind regards, Chris Whitaker (Managing Director)
★★★★★ 5/5
GoogleThe team at Martin &Co have been fabulous. Really friendly and helpful, nothing is too much bother and asking for extra clarification on things was always replied quickly with follow up calls.
Louise has done a great job and this meant our property was let quickly after initial marketing.
Paperwork was always timely and every step of the way we were kept up to date with progress. THANK Martin &Co.
Zoe · 31 May 2022
★★★★★ 1/5
GoogleDo not be fooled by the good reviews. If 0 stars was an option that’s what they’d be getting. If you are looking to rent a sub standard property, then not get your deposit back at the end of the tenancy then this is definitely the agent for you. Whilst it all starts off nicely, after you view a property and agree to take it, that is when the promises start being broken. Moved into a property with mould and damp after having been promised a complete redecoration by the person that showed me round. Never happened. Then a professional clean. Never happened. After a few months most bits were sorted however mould remained after more and more leaks and did so until 1 week before I moved out. A year later. Then trying to get a response to get my deposit back was like pulling teeth, and is still outstanding despite the property being in far better condition now than when I moved in. Apparently can’t get confirmation from the landlord to release the deposit even though they have re-let this substandard property to some other poor tenant who will inherit the damp and mould problems with the house. Communication is shockingly bad, their property management department take ages to come back to any form of enquiry and trying to get essential repairs done took weeks and in some cases went on for months. I’m sure however if I decided not to pay the rent they’d have been in contact straight away. Would advise based on personal experience using any letting agent other than them. A terrible customer experience every step of the way that could easily have been avoided with better communication and fulfilling promises
Aaron · 10 December 2024
★★★★★ 5/5
GoogleLouise has been very helpful and efficient with organising our tenancy and overall I would recommend Martin & Co Plymouth for their services.
Abbi · 8 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
