2/5
GoogleFairly good throughout the tenancy but do expect unfair heavy deductions from your deposit at the end of the tenancy!
Trusted Agent profile
Verified
College and County Oxford reviews
★★★★★
478 reviews across 2 platforms
9-10 St Clements, Oxford, OX4 1AB
College and County's Oxford office at 9-10 St Clements is rated 4.5 out of 5 across 478 reviews on two platforms, including 471 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords3 reviews
I have used College and County for over 10 years to manage my properties. They provide a very professional and friendly service. The management side of the firm ...Read all 3 from landlords
Tenants4 reviews
when the council changed the banding on our property without any warning, they expected us, the tenants (as part time students), to pay the difference in cost ...Read all 4 from tenants
About College and County Oxford
We are a multiple Sunday Times award-winning lettings agent in Oxford and our main focus is treating you honestly and fairly, whether you're a landlord or tenant. We believe in ethical lettings. This means no excessive renewal fees, reasonable and justifiable rates, and deposits returned in full where possible.
Awards
The Trusted Agent 2026 results for College and County, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Google5/5
GoogleWe've been renting from College and County for 4 years now and they have been brilliant. Verity and Ines were always responsive and helpful with any issues we had. Every maintenance problem was resolved within a few days. Amazing service and the best agency we had so far.
Agent replied
Thank you Penelope for taking the time to post a review. Only businesses able to provide the very highest levels of service will survive at a time when customers expect goods and services immediately. I am delighted that the team have been able to "amaze" you; hopefully we have reset your expectation? Mark Crampton Smith - Managing Director.
5/5
GoogleCollege and County have been managing our let in Oxford for 7 years. They have found us excellent tenants, inspected the property regularly and sorted out routine maintenance. They obtain all safety certificates, HMO applications etc. on our behalf. They have dealt with any problems like replacing a broken washing machine or fixing a water leak quickly and efficiently. Their customer service is first class, they are easy to contact by email or phone. They will offer helpful advice if we need it. Basically, they do all the work and we just sit back and watch the rent come in.
Agent replied · 29 July 2023
Thank you for taking the time to share your positive experience with College and County. I am thrilled to hear that we have been able to provide you with excellent service for the past 7 years. It is our mission to make the letting process as stress-free as possible for our clients, and we are glad to have exceeded your expectations. We appreciate your kind words about our customer service and are always here to offer helpful advice whenever needed. Thank you for choosing College and County as your letting agent, and we look forward to continuing to serve you in the future. Kind regards David Gilson (Director)
5/5
GoogleThank you to Cristina for renewing the HMO licence on my property on my behalf and for managing to extend it to a 5 year licence which is a great bonus. The management team continue to look after my two properties very well and I am delighted with the efficiency and professionalism.
Agent replied
Thank you for taking the time to post a review David. The team will appreciate the fact that you are delighted with their efficiency and professionalism. Should you ever notice any way in which we could further improve our service, please do not hesitate to let me know. Mark Crampton Smith - Managing Director
5/5
GoogleIve just watched the latest video Landlords Renters Right act , which I found interesting and very helpful . College and County are an excellent agent to deal with and certainly trust their judgement so have always felt happy dealing with …
5/5
GoogleC&C has been maintaining the property I rented for 2 years. Their level of professionalism and prompt action when there were issues made it easy for us. Shout out to Callum for always being responsive and willingness to help.
5/5
GoogleMy wife and I moved from California to Oxford with a cat for work. The entire immigration process is extremely stressful and intimidating, but College and County were truly excellent in their service and responsiveness, and they made finding housing very easy and stress-free. Our apartment is a dream-come-true, and we were confident in signing the lease, prior to our journey to the UK. This made the transition MUCH easier. Our experience with other agencies was less than ideal, so we can truly say that the College and County team were outstanding!
5/5
GoogleI have had a very good experience with the College & County Letting Agent Company. The staff are highly professional and quick to respond to matters. If the property manager is out on visits, the office staff will attempt to make direct contact or make sure I am promptly called back. They are also able to pass on any of my messages, ensuring no query goes unanswered. Their service is not only efficient but also friendly, making interactions smooth and stress-free. The team is well-informed and even keeps clients updated with video newsletters, keeping everyone in the loop about changes that may impact them as a landlord. The property manager demonstrates professionalism and knowledge and will go above and beyond, even offering tenants constructive feedback to help maintain the property and keep it in good condition. In the event of maintenance issues, a professional is quickly arranged to resolve the problem, providing peace of mind to both landlords and tenants. Billing notifications are presented efficiently, and if there are any delays in payments, the office communicates effectively with me to let me know what is going on. Overall, the team’s commitment to providing a great service is evident in everything they do. Keep up the great work! I would definitely recommend College & County to anyone looking for a reliable and professional property management service in Oxford.
5/5
GoogleI rented with College and County for three years and I had a genuinely good experience. Callum, my property manager, was always quick to respond, clear in his communication, and very helpful whenever anything came up. He made sure everything ran smoothly, including facilitating clear and seamless communication with the landlord, and any issues were dealt with efficiently. The flat was really well-maintained, well insulated, with yearly check-ups to keep everything in good shape, and I appreciated that the rent increases stayed reasonable. They provided helpful advice for winter and dealing with things like mould, which was a nice touch! I would absolutely recommend College and County, excellent service from start to finish!
5/5
GoogleI really appreciate the help and support that College and County have given me. I imagine working under less than ideal circumstances like a lot of people. The kindness and compassion particularly from Mr Ines has been amazing. Thanks for all you do. Its an inspiration.
Agent replied
Thank you Tom for taking the time to post a review. I am delighted that Ines has been such a help and support during this difficult time for everyone. There is no doubt that the Virus has brought out the best in people despite the challenges it has created. We too, as well as our landlord clients, are grateful that our tenants have been both understanding and honest about any difficulties they are experiencing. If anything, the virus has made it even more clear that this business is much more about people than property! Mark Crampton Smith - Managing Director
5/5
GoogleCollege and County were excellent throughout the letting and managing process for us. Verity and the team were proactively in contact, responsive to messages and problems and a very helpful liason with our landlord. The experience was significantly better than with any other letting agent I've used in Oxford.
Agent replied
Thank you Helena for taking the time to post a review. Verity and the rest of the team will be delighted that you found the service levels so good and I am delighted that you consider us to be the best you have used in Oxford. Mark Crampton Smith
5/5
GoogleEveryone was so helpful in helping us find our new home, especially Ines! Can’t thank her enough for all the time and effort she spent helping us!
Agent replied · 29 July 2023
Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words and are thrilled to hear that our team, particularly Ines, was able to assist you in finding your new home. At College and County, we understand that finding the perfect home can be a significant undertaking, and we strive to make the process as smooth and enjoyable as possible. Ines is an invaluable member of our team, and we're delighted to hear that her dedication, time, and effort made a difference in your home search. We will be sure to pass along your kind words to her. We believe that exceptional customer service goes hand in hand with a helpful and knowledgeable team, and it's feedback like yours that motivates us to continue delivering the highest level of service to our valued clients. We're genuinely grateful for your recognition. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to help and ensure your satisfaction throughout your tenancy. Thank you once again for choosing College and County. We appreciate the opportunity to have been a part of your journey in finding a new home. Kind regards David Gilson (Director)
5/5
GoogleCollege and County have taken responsibility for finding tenants and managing our flat for nearly two years. During that time they have been very efficient and approachable. They have communicated well and have dealt with any problems …
1/5
GoogleI found the property online (190 Iffley Road, Oxford) and was in touch with agent Charmian Monroe. She confirmed in her email saying “we can do 2pm” for our agreed date. (Email conversation can be provided if helpful). I showed up earlier and happened to ran into the landlord (Philippa) who was so lovely and caring and renovated the place so nicely as if they were furnished for her children. After parting with her I waited for Charmian to show up to discuss further about rental details. 15 mins past by and no one showed up and thus I called their office for Charmian. She then told me an appointment was not made with confirmation and thus a viewing was not scheduled, and that the 3 rooms that she showed me were all unavailable anymore. She claimed I would have received a confirmation email and I should have confirmed attendance on the morning, despite NEVER mentioning it in our email conversation, and proceed to blame me for not following the company policy even though it was never mentioned to me once. I was also never notified about the unavailability of the properties thus I made my way for the viewing. I came to Oxford from London specially for viewing properties and it would have been a complete waste of time and money if I didn’t happen to run into Philippa. It was truly a disappointing and unprofessional experience and I am sad that Phillippa’s property is managed by them.
Agent replied
Thanks for your review Alex, although as discussed I feel leaving a 1 star review under these circumstances unfair and unwarranted. We offered you a time slot for a viewing and had no response to the email meaning the appointment was not confirmed. The email, "We could do 2pm?" was an offer of an appointment time not confirmation. Regardless, I am sorry that there was a misunderstanding and it was fortunate our client was able to show you the property. Should you have any further questions or need any further help with your search please do get in touch with my team. Kind regards, David Gilson, Director.
4/5
GoogleSarah @ College & County has been a wonderful help throughout our entire letting process. Whenever an issue arose, she was right on top of solving it as soon as possible. She is very helpful and quick to answer any questions we may have. It has been a pleasure. Thanks Sarah!
Agent replied
Caitlin, thank you so much for your kind words........ We try very hard to ensure that all customers have as positive an experience as you! If you would like to let me know why you were not able to give us the last star, I would be delighted to hear from you in confidence. Customer feedback is essential to our improving service. Either mail me at mark@collegeandcounty.co.uk and I will call you back or call me on the office number.
5/5
GoogleCollege and county have been very helpful throughout all of the processes of viewing a home and all of the paperwork and processes to be able to rent a property. Experienced and supportive throughout
5/5
GoogleI rented a place in Oxford for 5 years with C&C, and I have absolutely no complaints. I communicated mainly with Verity, whose conduct was always irreproachable and very friendly, but all the staff were helpful and flexible. They do try their best to be as un-intrusive as possible and to make you feel really at home. If I ever return to Oxford and need a place to live, I shall ask for their help again for sure.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thank you Bogdan for posting a review. I am delighted that you found Verity to be so helpful. Delivering first class service is demanding, and Verity has been an excellent example to us all in maintaining the appearance of a swan gliding so gracefully across the water.......... when we know how hard her feet are working beneath the surface!! Mark Crampton Smith - Managing Director
5/5
GoogleReally happy with the service provided by College and County, they were always happy to answer questions throughout the process which made it a lot less stressful. Lewis Stacey was brilliant and I would highly recommend the estate agents to other students looking for reliable agents.
Agent replied
Thank you Katie for taking the time to post a review. i am delighted that you have found the process "less stressful" and that you feel so able to commend us at a time when agency seems to attract some flack. We have had nearly 20 years of letting property to students and have been able to improve process continuously throughout that time. I am delighted that you consider that it works; please do keep me posted when you move in....... if you have any concerns that our service is anything other than first class contact me directly. Mark Crampton Smith - Managing Director
5/5
GoogleCollege and County have been an amazing agency over the last 2.5 years. From responding quickly to problems to ensuring I could move out swiftly and easily. Staff are exceptionally kind and helpful, especially when I lost my keys, locked my keys in, or dealing with any issues. I’d highly recommend them.
Agent replied · 29 July 2023
Thank you for sharing your positive feedback about College and County. We are thrilled to hear that you love our service and appreciate your kind words about our team's quick response times, friendliness, and efficiency. Kind regards David Gilson (Director)
5/5
GoogleI have had a very good experience renting with College and County. I have mainly been in contact with Callum. He has always been very prompt to answer any questions or queries I had. When there was an issue with the overhead plaster in my room, it was sorted quickly. The staff in the office were always very friendly if I ever popped in to ask something. I would be happy to rent with them again. Their customer service was certainly a league higher than the previous lettings agency I used in Oxford.
Agent replied
Delighted that your experience with the team was such that you feel moved to pen a review. There is no doubt that peer commendation is increasingly important in how we all choose goods and services. Of course whilst the imbalance between supply and demand is so skewed, others may be able to get away with poor customer experience, but we believe that in the long run our survival will be dependent on the quality of service we can demonstrate. Mark Crampton Smith - Managing Director.
5/5
GoogleI've been with College and County since 2021 - 2022 at one of their lettings at Cowley. They're really helpful and responsive to our queries from the details of the contract and any problems we have with the house. Quite grateful for the staff especially Laura the property manager, would recommend giving them a try.
1/5
GoogleI am having a horrible experience with college and county. There are several issues with my flat, some of which are very basic like not having heating in the house. For over 6 months, I have been emailing and calling the agency to get these fixed but nothing is being done yet. I would sincerely advise people to not rent through this agency.
Agent replied · 21 March 2024
Dear Ekta, I am sorry that your frustration led you to leave a negative review. I do appreciate the issues with your heating have been drawn out and multiple contractors have been involved in trying to find a fix. I don't believe its accurate that you have been without heating for 6 months but accept that the heating hasn't been working as it should and that the multiple visits from contactors has been disruptive. I do apologise that the team were not able to get the go ahead to replace the boiler sooner but I understand this has now been given the green light. We will do our best to rebuild your faith in the service we provide. I am always very happy to be contacted directly should you wish to discuss these matters further or voice any other concern. Kind regards David (Director)
5/5
GoogleAs a tenant, I've been really impressed with College and County: my husband and I just moved into a new property and the service has been professional and quick. I especially appreciated the clear explanation of costs and process (this is often where other agencies go so wrong). They've been friendly and fair - essential skills for a housing agency - and there's been answers for every question I sent through. So far, so great! I'm really happy we've switched into a property with C&C. UPDATE: Feb 8, 2013. It's been one year since moving into our property. First, I must say, I love my new home. Things have been really smooth since we moved in. A few issues with our heating/gas were fixed with speed and the service was of high quality. There were a few minor issues where engineers were sent to the house without previous notice, but all-in-all, I'm still quite happy with C&C and the support they've provided.
5/5
GoogleI bought a house from College and county. It was my first home. They really helped me on every single step. Thank you Rowan. You are the star ⭐
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about College and County Oxford
How many reviews does College and County Oxford have?
College and County's Oxford office has 478 reviews across two platforms: 471 on Google, 7 on View Agents.
What is College and County Oxford's rating?
College and County Oxford is rated 4.5 out of 5 across all 478 reviews, and 4.4 out of 5 on Google from 471 reviews.
What do landlords say about College and County Oxford?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Jeremy wrote: "I have used College and County for over 10 years to manage my properties. They provide a very professional and friendly service. The management side of the firm ..."
What do tenants say about College and County Oxford?
4 reviews from tenants, rated 5.0 out of 5 on average. For example, James wrote: "when the council changed the banding on our property without any warning, they expected us, the tenants (as part time students), to pay the difference in cost ..."
Has College and County won any awards?
Yes. In The Trusted Agent 2026 awards: College and County, Oxford won Trusted Agent.
Where is College and County's Oxford office?
College and County Oxford, 9-10 St Clements, Oxford, OX4 1AB.
