College and County Oxford reviews

★★★★★ 5/5

Google

There were many issues with the property upon my arrival, like heating, shower, leaking pipes. So, you’d ask why it is not a one star! The answer is the level of support I received from C&C. In particular, Chama was a game-changer, turning my frustration at the beginning of my tenancy into satisfaction. I found her very responsive, friendly and helpful in sorting out the issues. So far, the communication with the landlord has been clear and effective too. All in all, I would happily recommend C&C to others.PositiveResponsiveness

Maryam · 26 August 2021

★★★★★ 5/5

Google

I contacted college and county regarding a property that I saw on rightmove. They told me that the flat was unavailable for the move in dates I was interested in. However they proceeded to ask me what kind of specifications I was looking for so they could help find another fitting property. The best aspect of this exchange was their responsiveness. All of my emails were responded to in an hour or two. I was never left waiting, with my current housing agency i can wait over two weeks for a response and usually have to call to prompt one. I spoke to Kameca and Danielle, thank you for you’re help. I will be getting in contact.PositiveResponsiveness, Quality, Professionalism

C · 26 August 2021

★★★★★ 5/5

Google

Great estate agents! My partner and I recently moved to Oxford and the team at College and County were great from the start! They showed us round the property on a Saturday and had us moved in 10 days later. They left us a lovely move in note and have been really responsive about a faulty appliance in the property. Special thanks to Lewis and Tabitha for being really helpful and friendly! We will definitely be using their services again!!PositiveResponsiveness, Quality, Professionalism

Olivia · 26 August 2021

★★★★★ 5/5

Google

Verity Smith has been outstanding with sorting out the property documentations including the Inventory reports and very friendly during face to face Propert Checks. Verity is very professional and polite in everything that she does, and its been incredibly nice to receive her followup emails. Lewis Stacey has been very professional, helpful and prompt to our needs with our property search and referencing. Outstanding communication and dedication to his work and ensuring the clients needs are met as quickly as possible. Our agreement was done very swiftly and smoothly which gave us peace of mind. Friendly staff, that are reliable and efficient. Thanks for all your help The whole College and County team are incredible and do everything to make it easy for you to settle in your new flat/home which is just wonderful and its the best Estate agents and team I've come across.😄PositiveResponsiveness, Quality, Professionalism, Value

Vince · 26 August 2021

★★★★★ 5/5

Google

I rented in Oxford through College and County for 1 year. throughout which my experience of the agency was extremely positive. This was a great relief having had very poor experiences in the past, when renting properties in Oxford through other agencies. Callum was my property manager, and I am very grateful for his kindness, professionalism and help over the past year. I found the agency to be organised, helpful and fair throughout my tenancy.

Melissa · 18 May 2022

★★★★★ 5/5

Google

My partner and I rented a property with College and County in Oxford. Throughout the whole year College and County were very supportive, attentive, proactive and very prompt to respond. They actively helped us through any queries or difficulties we had and were always very pleasant to lovely. Our property manager Tabitha Tyrrell was especially helpful and lovely, and made our experience very enjoyable and easy. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

SH · 26 August 2022

★★★★★ 5/5

Google

I contacted college and county regarding a property that I saw on rightmove. They told me that the flat was unavailable for the move in dates I was interested in. However they proceeded to ask me what kind of specifications I was looking for so they could help find another fitting property. The best aspect of this exchange was their responsiveness. All of my emails were responded to in an hour or two. I was never left waiting, with my current housing agency i can wait over two weeks for a response and usually have to call to prompt one. I spoke to Kameca and Danielle, thank you for you’re help. I will be getting in contact.

Celestia · 14 March 2021

★★★★★ 5/5

Google

All the staff at C&C are very helpful and deal with all issues in a professional and friendly manner. The Accounts team are always very speedy at advising me on my queries and providing any explanation that I may require.

Cordelia · 6 March 2026

★★★★★ 5/5

Google

College and County are a very helpful and professional organisation to work with. They are quick to respond to queries that I have and always keep me up to date, at every stage. The warm and friendly staff explain everything meticulously, Evie from the Oxford branch being a stand out member of the team. The renting process has been very smooth and painless for me using College and County. Thank you.

James · 22 February 2026

★★★★★ 5/5

Google

Eve and her colleagues at College and County have been wonderful! We have been renting with them for just under 1 year and every interaction has been helpful, friendly, and professional. Eve has a wonderful attention to detail and has been really thoughtful whenever we have asked for or needed help. We would heavily recommend College and County to anyone moving to Oxford. A huge thank you to Eve and the team!

Ryan · 4 August 2024

★★★★★ 5/5

Google

Very happy with the service and support received so far from College and County. Lewis was great at keeping in touch regarding the progress of the rental, and there to answer any questions. Have received a friendly, efficient and professional service throughout. Moving to Oxford from a few hours away, and with the pandemic, we were reliant on photos and videos of the property, so really pleased that it is just as presented.PositiveProfessionalism

Jodie · 26 August 2021

★★★★★ 2/5

Google

So generally they were quite good from the viewpoint of a tenant. At the beginning of tenancy there was some communication issues with people turning up unannounced or with very short notice, it was resolved quite quickly though and was smooth through the rest of the 2 years tenancy. That was until we left and we got slapped with £700+ in cleaning bills amongst other things. But along side this the claws and handbags came out. Myself and my housemates were accused of being vindictive and they were trying to guilt trip us out of our deposit. It took near enough 6 months to make it through the TDS dispute to finally get our deposit back. Overall I didn't have much of a problem with c&c but things really turned nasty when we put forward our arguments to their outrageous claims on the deposit. Be aware of this if dealing with this agency and don't back down because they are trying to play the victim.

Emile · 30 July 2019

★★★★★ 5/5

Google

As student often I have found letting agents to be unhelpful and very negligent to their houses and the conditions they are allowing people to live in. College and county on the other hand has been the first agency to care when problems occur and try to solve the problem as quick as possible. All it takes is an email and they get back to you straight away, and they always make sure that any problem that occur will not end up resulting in money having to be spent by the tenants. Even the other day when I locked myself out at 8 o'clock in the evening they were quick to respond and got straight out to me which was great and saved me having to pay for a lock smith! Special thanks to Patrycja and David for helping me on this occasion. All of the college and county staff always seems so polite and helpful and I would recommend using them to anyone!

Kirsty · 28 July 2019

★★★★★ 5/5

Google

I have been a tenant in a property rented through College and County for the last 12 months; the team there have always been helpful, responsive, and thorough with any queries we have had. If something needed to be fixed, or even replaced (in our case a fridge freezer), the College and County team and particularly Patrycja have gone above and beyond to ensure that the time in our rented property was stress-free as we always knew we could rely on them. Best letting agents that I have come across!

Charlotte · 28 July 2019

★★★★★ 5/5

Google

A highly professional experience overall - the initial stages (viewing, booking deposit, inventory checks, move in etc) were well explained and well executed. Maintenance has been fine in the 7 months I've been there so far. There were small issues with the washing machine and furniture which were looked after. They replaced a shower when it stopped working, and gave us new chairs when the old ones became too rickety. Small repairs are promptly looked after. I don't know what the renewal/leaving/deposit refund process is like as I haven't experienced that yet, but I hope it will continue to be smooth. The only unusual (for me, but maybe it is an oxford thing) thing for me has been the 3 monthly visits to see if the property is being kept clean/well looked after. I have no problem with this as such (we do keep it clean/neat), but it does seem slightly intrusive to have checks so often. I suppose they deal with a lot of students and this way they can keep an eye on a property so it doesn't deteriorate if not looked after. UPDATE: (to manager's response below). Thanks for asking your property management team to get in touch. She explained clearly that the checks are not 3 monthly as I had assumed.

Sujai · 28 July 2019

★★★★★ 5/5

Google

I had an excellent experience renting my house with College and County. They took great photos and my place was rented out within 48 hours of advertising. They found me an excellent tenant who has caused me no trouble at all. I live abroad and they handle the day to day running the property really well, with very good communication and efficient payment. They have an excellent group of local plumbers, builders, electricians etc to handle any maintenance, and the bills are always very reasonable. When I wanted to move back in to my property, they project managed some renovations for me to an extremely high standard. Sonali was my point of contact for this work at College and County and she was outstanding - friendly, approachable and very efficient. Highly recommended.

Sam · 28 July 2019

★★★★★ 5/5

Google

I recently had the pleasure of working with Danielle from C&C to secure a rental property, and I couldn't be more pleased with the exceptional service I received. What stood out the most was their promptness in responding to my inquiries. Whether it was via email or phone, C&C was always quick to address my questions and concerns, making the entire process remarkably smooth. Thanks to Danielle's dedication and expertise, I was able to secure accommodation quickly and with ease. I highly recommend C&C and especially Danielle to anyone in search of a reliable and professional estate agent. Their commitment to exceptional service sets them apart in the industry, and I am grateful for the positive experience they provided. Kudos to Danielle and the entire C&C team for their outstanding service!

Abhiroop · 21 January 2024

★★★★★ 5/5

Google

College and County has been excellent in helping us with the process of moving to one of their apartments in Oxford. Ines has been kind and helpful, and very quick to answer all of our questions. I appreciate that she wants to proactively care for tenants like us.

Josiah · 31 May 2025

★★★★★ 5/5

Google

Everything involved with moving house is stressful, however Danielle makes everything easy every time! Awnsers every question honestly and makes you feel at ease and like nothing is too much hassle, when making a big decision of where to live. Then once you’ve moved in Libby is always so lovely with any property maintenance that is needed. Well everyone at C&C is always helpful! Thank you team!

Nicole · 18 August 2024

★★★★★ 5/5

Google

I suspect when looking for a rental property you don't necessarily consider the agent. You see something in the right area at the right price and end up with 'whoever'. After having rented for more than five years in four different places with four different agents, I would pass on this. If you have a choice and College & County are one of the agents, I would strongly recommenced to go with them. Why? The whole process from initial enquiry to gaining the lease was incredibly easy - primarily because of Mark and his team. I also had some exceptional circumstances and they were happy to help accommodate those. So that's great, we all know the 'sales process' will generally be the easiest part because they want your business. So it goes beyond that. It's about how you are treated once you are in. Not only do C&C offer a great service representing the landlords, the after service for me has been second to none. Nothing has been an issue and any problems have been rectified very quickly. This is the sign of a business that cares and makes every effort to ensure, as a tenant, you are happy. And I can say I truly am. Would like to thank Mark and Patrycja their Property Manager for their service, care and attention. Will certainly try and continue to use C&C in the future. Mark

Mark · 30 July 2016

★★★★★ 5/5

Google

Very few issues experienced throughout our tenancy and those few small maintenance problems we did have were addressed very quickly. Very attentive customer service. A few minor things picked up on checkout, but dealt with very fairly. Can’t complain at all!

Lucas · 19 August 2026

★★★★★ 5/5

Google

I would heartily recommend College and County, as a Letting Agency, to any prospective tenant(s) My girlfriend and I have recently rented a property in East Oxford, and the service we have received, from the very start to the current time, has been excellent, in terms of friendliness, professionalism, and efficiency. Purdey (Lettings Team) advised us from our initial visit to the property, and oversaw the whole process, right up to our moving in date. Purdey was both amiable and professional, always approachable, and able to offer advice and information (which for us, who were renting for the first time, was invaluable) Upon moving in, Patrycja (Property Management Team) met us on our day of arrival, and as well as showing us around and going through the inventory, was both friendly and professional in answering any questions we had. In addition, Patrycja organised a couple of maintenance jobs in a timely manner, and this work was completed both promptly, and to our total satisfaction. We look forward to our time In Oxford, and it is reassuring to know College and County are there to support us throughout. Keep up the good work guys, and many thanks!

Julian · 31 July 2015

★★★★★ 5/5

Google

The experience with C&C has been wonderful, special thanks to Lindsay. She has been a gem in helping us sort out the details of the contract, being very cooperative and quick. It has been a pleasure working with her and C&C. All 5 of us who would be staying in the house have the same opinion. We had a great beginning and shall expect the same level of service from C&C throughout the time we spend. Tough to better the service offered by them as improving perfection is difficult! Cheers to Lindsay and C&C.

Amith · 31 July 2015

★★★★★ 5/5

Google

I would heartily recommend College and County, as a Letting Agency, to any prospective tenant(s) My girlfriend and I have recently rented a property in East Oxford, and the service we have received, from the very start to the current time, has been excellent, in terms of friendliness, professionalism, and efficiency. Purdey (Lettings Team) advised us from our initial visit to the property, and oversaw the whole process, right up to our moving in date. Purdey was both amiable and professional, always approachable, and able to offer advice and information (which for us, who were renting for the first time, was invaluable) Upon moving in, Patrycja (Property Management Team) met us on our day of arrival, and as well as showing us around and going through the inventory, was both friendly and professional in answering any questions we had. In addition, Patrycja organised a couple of maintenance jobs in a timely manner, and this work was completed both promptly, and to our total satisfaction. We look forward to our time In Oxford, and it is reassuring to know College and County are there to support us throughout. Keep up the good work guys, and many thanks!

A · 10 June 2015