Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI rented a student property from College and County in 2022-23 and had no trouble at all. Ewelina was always responsive, helpful, and the agency always helped us repair things in a timely manner, and were reasonable regarding fair wear and tear. Only slight negative was that some communications seemed to imply that it was mandatory for us to get the property professionally cleaned upon check out. Quoting from an email: "Cleaning charges are a common deduction from your deposit at the end of a tenancy. To avoid this, and as per your tenancy agreement (where you have agreed to have the property professionally cleaned) we recommend you contact any of the below ‘preferred’ cleaning companies." It is illegal for landlords to require this of tenants, and when I explicitly asked about this, it was acknowledged that we could just clean it ourselves, but I do feel like some communications were worded such that we were led to believe that we absolutely must use professional cleaners, which felt a bit sneaky. Overall though, it was a very positive experience renting with C&C.
Max · 23 September 2023
★★★★★ 5/5
GoogleCollege in County were fantastic in helping us find a property to rent in Oxford for the year. Lewis was extremely helpful and always very responsive to any questions we had. We are thrilled with the property so far and any issues we have had with the property have been resolved very quickly. An excellent estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Eddy · 26 August 2022
Agent replied
Thanks for posting a review Eddy. It is certainly a crazy time at the moment with many more people looking for property than is available. I am delighted that the team have been able to help you and that it has all worked out/ Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleVerity Smith was our property manager for our flat we rented for almost 3 years, she was always responsive and professional and was there whenever we had any questions or needed help in anyway. Verity was always on top of anything we needed fixing and is a really caring, bubbly person to have had as our main contact for the past few years!PositiveQuality, Professionalism
Rachelgrace31 · 10 January 2022
Agent replied
Thank you Rachel for posting a review. It is important that our Property Management team are responsive and professional to ensure that our client's relationship with their tenants is as positive as possible. This ensures a longer average tenancy term, and of course that occupiers are reporting any issues in a timely manner. I am delighted that your experience with Verity has been such that you feel moved to comment. Mark Crampton Smith - Managing Director.
★★★★★ 1/5
GoogleAwful experience as a tenant with College and County.
Shortly after moving into a C&C rental, my partner (who is asthmatic) was having trouble breathing despite pretty mild allergies issues that had never been problematic before - maybe due to a cat living in the property previously, which wasn't disclosed to us, or maybe as we later discovered due to a pretty bad mould issue (not sure why EPC ratings of E are legal, but that's a separate issue).
When told about this, C&C refused to provide any useful accommodations, such as e.g. replacing the carpets, which were in pretty disgusting condition anyway thanks to carpet moths. Legally, they (and landlords) are supposed to provide reasonable accommodations for asthma, which is considered a disability under the Equality Act. Instead they offered only to let us leave early, except rather than just giving us a move out date, they made it conditional on them finding a replacement tenant and us paying rent until the day the new tenant moved in. So, we were kept in limbo for weeks, unable to live safely in that property but also unsure if we'd be on the hook for thousands of pounds extra in rent because they didn't want to risk their landlord going a few days without rent.
They tried to pin the blame for the situation on us, for not mentioning my partner's allergy or asking about pets before renting. This is very clearly unfair. First, her allergies weren't severe and had never caused an issue before - if the property had been fairly mould-free and cleaned properly it would've been fine. Second, they obviously just wouldn't have rented to us if we'd mentioned it beforehand, since there were 10 other parties lining up to rent that place - it just opens you up to discrimination based on disability, which, again, is illegal. No sympathy, no help, just making sure we didn't lose their landlord any rent on their little investment property.
EDIT 9/7/24: unsure why the response below says they have "no record" of me, I have rented with C&C two separate times and had extensive email correspondence with them. Just a lame attempt to discredit my review, I guess 🤷♂️
Alex · 26 July 2024
Agent replied · 25 August 2024
Dear Alex,
As you are aware the property was professionally cleaned before you moved in and the cleaners re-attended on your request, so there is no question of this.
The carpets were not needing to be replaced so this option was not taken up by the landlord. We of course put this request forwards but it was not deemed necessary.
Your partners reaction to something in the property couldn't have been forseen but the landlord permitted early release from the fixed term contract, even delaying the tenancy end after the inital request as you needed longer to find suitable accomodations.
I'm sorry that you feel wronged by College and County but can assure you we were only trying to find a solution to your complaints. The property has been let for many years and re-let now since you vacated 8/9 months ago and we have had no complaints regarding the carpets or mould in the property.
We wish you the best of luck and sorry you have negative feelings around your time as a C&C tenant.
Kind regards
David (Director)
★★★★★ 5/5
GoogleI am delighted to provide a review. College & County are by far the best agents I have ever encountered. They are exactly what they claim to be: caring, thoughtful and efficient. Their scrutiny of potential tenants is excellent. Nothing is ever too much trouble and the office is very responsive (particularly Lucy Woodall and Ines James). I cannot commend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Stephen · 26 August 2021
Agent replied
Thank you Stephen for posting a review. I am delighted that the service you have received is "highly commendable" Of course it is important to ensure that both parties in a contract know exactly what they are getting into, and their responsibilities for the term. Because we do not have any commission structure for the lettings negotiators, they can take the time to ensure the best possible match of tenants to property. We charge the lettings team to let every property as if it were their own. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleCollege and County have been super helpful and welcoming - especially Alima and Libby
Abi · 20 February 2026
★★★★★ 5/5
GoogleI want to express my heartfelt gratitude to College and County and, in particular, Danielle for their exceptional service in helping my family find our dream home. At a time when we faced difficulties finding a suitable house to rent, their support and dedication made all the difference.
From the very beginning, Danielle went above and beyond to understand our needs and preferences. Danielle worked diligently to secure the house with the landlord, making the whole process smooth and stress-free. Thanks to her efforts, we quickly settled into our new home without any issues.
Throughout our stay, College and County remained responsive and attentive to any inquiries we had. Whether it was a small repair or a general question, they handled everything promptly and efficiently.
I cannot recommend College and County enough for their outstanding service. They truly care about their clients and go the extra mile to ensure a positive experience. If you're looking for a letting agent that is reliable, friendly, and dedicated to finding you the perfect home, look no further!
Thank you once again to Danielle and the entire College and County team for making our house-hunting journey an enjoyable and successful one.
Mohan · 26 July 2023
★★★★★ 4/5
GoogleDefinitely recommend any students studying in Oxford to rent form College and County. We rented our accommodation for a year and overall had a great experience. Any issues were sorted in a timely manner by our property manager Sonali. Sonali was very efficient in her email replies and genuinely seemed to care about any helping solve any problems.
Emily · 16 August 2022
Agent replied
So pleased Emily, that your experience was so positive. Our footprint in the digital cloud is critical to our long term sustainability in such a dynamic market. We really do try to be entirely ethical in how we let and manage property for our clients. Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleIf you are looking to rent in Oxford, this is the best agency! I have rented with them in the past and will be doing again and the level of professionalism is top notch! The staff are lovely and their properties are great as well. They don’t take you as one of many tenants but they actually care for your wellbeing and to get you the best property for you. I have had a great experience with them and will recommend everyone to lent from them :)!
Also every staff is lovely but special shout out to Ines who has been specifically helpful and she is truly incredible :)!
Dessi · 31 March 2023
★★★★★ 5/5
GoogleCollege & County have always supported the letting of our property in a highly professionally manner, and have successfully found tenants on our behalf who have been trustworthy. I would highly recommend Ines and her team on their capabilities when it comes to property letting and management and we will continue to use their services in the future
Peter · 26 July 2024
★★★★★ 5/5
GoogleVery good company. I have rented a property from them. Lewis was great showing me around a property and has since come back with a tape measure to help me measure up. I popped into the office on a Saturday to pass some paperwork and found all the staff inside very helpful and easy to get on. They all seem to want to help. Thank you
Mark · 28 July 2019
Agent replied
Thank you Mark for taking the time to leave a review. I am delighted that you have found the team both professional and helpful. Mark Crampton Smith - Managing director
★★★★★ 5/5
GoogleCristina from College and County dealt with our HMO application very successfully and it was an easy process. I would highly recommend them. Cristina was efficient and professional regarding all emails and telephone conversations sent and went beyond all my expectations. Thank you for all your help once again College and County.
Bobana · 18 May 2022
Agent replied
Thank you Bobana for posting a review. The statutory compliance requirements are a potential minefield for the unwary landlord. Christina has spent five years working exclusively in this area and knows it like the back of her hand! Your recommendation, like those of all our clients and customers will help others make decisions about who they engage to work with. Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleI have had a really great experience renting with College and County. They manage properties attentively and always respond promptly to any issues, taking a lot of the hassle out of repairs and replacements. In particular, my property manager Libby has been fantastic throughout the two years I have been a tenant with C&C!
Joe · 26 July 2024
★★★★★ 5/5
GoogleMy experience with College and County has been very positive overall. They were very patient and at the same time they made sure that the process of renting a house went all-round smoothly.
I overpaid some money for rent and Emma was wonderful about it, replying quickly and politely to my emails, and allowing me to get the money that I overpaid back.
Thank you very much for a great service!
Sofia · 15 July 2023
★★★★★ 5/5
GoogleWe were really happy with the service we recieved from College and County. Rachel went out of her way to accomodate our need to move into a house quickly before our tenancy ended elsewhere. Sara was also great at showing us around our new house and informing us how things worked including how to use the boiler timer:)
I would recommend this company.
Ilyas · 28 July 2019
Agent replied
Thank you Ilyas for taking the time to post a review.... I am delighted that the team have exceeded your expectations to the point that you feel moved to post.
★★★★★ 5/5
GoogleAs a hands-on landlord I have worked with the team at C&C on various levels from let-only to full management, with great flexibility from them always accompanied by generous, sensible advice. They take the trouble to get to know their clients and really do go the extra mile. C&C now fully manage our portfolio and it is reassuring to know that the day to day management is taken care of along with the ever increasing compliance. The entire team are straight forward, a pleasure to work with and simply get on with the job with a smile and utmost courtesy.
Alison · 22 December 2023
Agent replied
Thank you Alison for your kind words. Feedback from our clients is invaluable as we strive to be both bespoke and professional in our service delivery, and yet maintain the sort of relationships with out customers that leaves them feeling they are properly cherished.
★★★★★ 5/5
GoogleThe best letting agents in Oxford, have been working with them for over 20 years and they have consistently been excellent at marketing and managing my properties and especially during HMO licensing, where they have been able to achieve compliance in a very streamlined and professional manner at all times.
Kay · 27 February 2026
★★★★★ 5/5
GoogleHighly recommend this letting agency. They are responsive and efficient in attending to any issues we have with the house. Our property manager, Rani, is professional and reliable, and has recently helped us resolve an ongoing utilities billing issue.
Claire · 23 May 2026
★★★★★ 1/5
GoogleI rented a property a few years ago and it still stands as my worst experience with a letting agency. Moving into the property mid December with a broken toliet and no heating was bad. But my favourite in a very long list of issues was when I contacted the office in an emergency as water was pouring through the kitchen ceiling (caused by a leaking shower that was never fixed during the tenancy and caused issues with mould) and was told 'I don't understand can you send an email with photos'!? We had never been shown where to turn the water off and the ceiling did have to be replaced. As young professionals we were made to feel like an annoying burden. At least we had no issues with the deposit.
It's a shame the manager ignores all private complaints via email when things can be fixed, yet is very quick to respond to reviews in detail!
Locket · 23 October 2023
Agent replied
I am sorry to hear of your experience from a few years ago, I'm not able to establish from your profile name who you are and what property this might relate to. I am certain College and County have never started a tenancy without a working toilet or heating so I would be keen to discuss this further to establish the facts and address the issues raised in your review. I would love to hear from you please do get in touch. David Gilson (Lettings Director) david@collegeandcounty.co.uk
★★★★★ 5/5
GoogleI was looking for a flat to rent and College and County was excellent. David was very helpful - he contacted me straight away with new properties and was available to answer all my questions.
Whole process from viewing the property to moving in was so quick and smooth!
Lucia · 14 March 2022
Agent replied
I am delighted that you feel able to recommend us Lucia. The lettings team take great pride in being able to match the right property to an applicant, and the right applicant to a property. Our strong reputation with both Landlords and tenants is a direct product of this driver. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleCollege and County have been extremely responsive and very flexible during a difficult COVID period. Lewis was very easy to contact and sorted any issues very quickly and was a breath of fresh air compared to previous estate agents we have used within Oxford. I recommend them highly.PositiveResponsiveness, Quality, Professionalism, Value
Rory · 26 August 2021
Agent replied
Thank you Rory for posting a review. Indeed this has been a difficult time for everyone, and our team have tried hard to make the lettings journey as stress free as possible given the constraints the virus has imposed. It is interesting to me, that the culture of our small business has actually strengthened as delivering high quality service has become more difficult, and I really do think that it has brought into sharp focus how interdependent we all are. I really do hope that in the "new normal" we will never loose sight of how important our customers really are. Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleI’ve rented a property in St Clements/Cowley from College & County since 2024. There’s a lot of shade thrown at property managers in Oxford. This is not the case for me. I’ve personally found C&C to be extremely attentive and helpful at …
Kristin · 22 March 2026
★★★★★ 5/5
GoogleI have been really impressed with College and County during my recent search for a property to rent. Thanks so much to the whole office, especially Lewis, for always being so helpful and quick to respond, and for finding a property that I am very excited to move to.PositiveResponsiveness, Professionalism
Louise · 26 August 2021
Agent replied
Thank you Louise for posting a review. I am delighted that the team were able to help you find a property that excites you. In Oxford, it remains fairly easy to let a property........ for us, the key to our continued success, is to spend a bit more time and ensure that the people and property are perfectly matched. Mark Crampton Smith - Managing Director.
★★★★★ 1/5
GoogleAVOID - charge illegal fees
College and County knowingly charged me and my housemate prohibited payments when we needed to find a new tenant / a sublet to take our spaces in the house. The 2019 Tenant Fees Act sets a general cap of £50 that a landlord can charge in those situations, unless extraordinary circumstances apply. College and County charged us £250 (!) each. When we protested, they complained about the UK government guidelines, threatened not to accept our requests (in violation of our contract), and blackmailed us into paying them.
If something similar happened to you (£250 is College and County’s standard charge for early release fees), I recommend getting in touch with ACORN Oxford, a powerful union. ACORN have a long tradition of standing up to College and County and other exploitative letting agencies and landlords. They were so helpful in recovering my money. Even after the judge had ordered College and County to repay me £150, C&C only finally paid after ACORN got involved. Had I gone to ACORN straight away instead of the tribunal, I might have gotten back even more.
After I posted about my situation on facebook, many of my friends came forward with similar horror stories about College and County. I know from personal experience that when they think you like them, they will ask you to leave them a positive Google Review. That is one way to try to hide how your tenants really think about you.
If you're thinking of renting with College and County in Corona-times, be careful. The last place you want to end up in is with a letting agency who tries to extract (by legal and illegal means) every penny from you when you are in a very vulnerable situation.NegativeProfessionalism
Mori · 26 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
