Northwood Newcastle reviews in Newcastle Upon Tyne

★★★★★ 5/5

Google

I'm so lucky to have come across Leanne, Sadie and the team. They made the process so easy and pushed the sale through in an incredibly short amount of time. Stress free and absolutely brilliant!

Sarah · 21 December 2024

★★★★★ 5/5

Google

We have leased two separate properties through Northwood in the last 10 years, one in Winlaton and more recently one in Denton Burn. They are a truly local Estate Agents with a very professional, customer focussed team, in the agency, lead by Michaela Burn. Throughout the last year, during this dreadful pandemic Michaela and the Northwood team went to great lengths to ensure they were always there for us and they ensured their customers were able to access the services we needed to enable the arranging of repairs etc. Megan Galloway has been a real friend in need, overseeing any repairs needed and ensuring we were kept updated as repairs were progressed to completion. We are sad that we are now leaving our current property, but if we do need to lease another property in the future I will definitely use Northwood again.

Lillian · 1 March 2021

★★★★★ 5/5

Google

Northwood were the estate agent with which we purchased a property through. I found the staff there to be great From the point of arranging viewings right through to collecting the keys. I found all of the staff to communicate very well with keeping us up to date with viewings and our offer as quickly possible. I mainly dealt with Jayne who i felt was very professional and knew exactly what was going on throughout and communicated any updates promptly. Although i was purchasing a property if i did sell i wouldnt hesitate to use Jayne and her team to look after that sale.

Anthony · 12 January 2021

★★★★★ 5/5

Google

I can't recommend Northwood enough. Met with a few agents and Leanne was by far the most helpful and professional, making me feel at ease and taking time to answer all my questions and explain the process. Throughout the whole process the team, especially Jayne have been beyond helpful and available to answer any queries and helped the sale of my property go as smoothly as possible.

Libby · 13 November 2022

★★★★★ 5/5

Google

Sold our house for asking price! Our situation was that we bought and renovated our home to live in Denton Burn, however, we ended up with an opportunity to move abroad, meaning selling our home was on the cards sooner than we anticipated. However, what we had spent in total was slightly higher than what I could see houses were selling for. Furthermore, the hot topic at the end of 2019 was Brexit, and some mortgage companies and valuers were down-valuing homes after good offers were made, concerned that there would be a price crash. This had caused some "run of the mill" sales to fall through and there were fewer buyers looking than previous years. Two other estate agents told us to advertise either unrealistically higher (risking no viewings coming through the door, or playing a game of price reductions), and far lower (risking selling too quickly, selling ourselves short and losing some of the money we spent on the home). We took advice from Victoria Skoyles who has a good reputation for selling homes in Newcastle. It felt like she was the one who had the natural skill to pull all the intricate details together that had to be factored in during a time of uncertainty and pull off the right result. Knowing this area street by street she acknowledged some points that were different about our home which others had missed, gave us some valuable insights into how the buying market was behaving today, and came up with a price she could justify with a good plan. When we advertised our home with Northwood between Victoria, Andrew and Jayne they took brilliant photographs, organised 9 viewings and to our amazement, within a month they got us three offers! The last being at the actual asking price. If you haven't sold your own house before, there are two main halves to the service (advertising and sales progression), but at each stage there is a lot of communication between you. Your estate agent will get to see the best and worst of you because it is an exciting and stressful moment in your life and it feels like such an uncertain process even when it goes well. At each point of contact this team empathised with, worked around, and completely understood the situation we were in. Once the offer was accepted they didn't just sit back and wait for the solicitors to do their work, the levels of service increased further chasing the buyers's solicitors up, following us up when we hadn't done something etc. We really appreciated one day in particular when Victoria answered us promptly during what appeared to be a week of 12+ hour work days because all of her colleagues were unfortunately ill at the same time in January with this winter's cough/cold/flu bug. She didn't just clock off at 5:30 and leave us hanging - she always did what needed to be done to keep the sale running smoothly and kept us in the updated right away on less urgent matters - that week wouldn't have been easy for her. We can't thank everybody enough including Sara, Michaela, Megan and Inde for the effort and teamwork involved in making sure the sale is completed and we can start our next chapter. Unbelievable effort. Thank you so much. Nasser & Sophie

Nasser · 29 July 2020

★★★★★ 5/5

Google

I can wholeheartedly recommend Northwood's sales team for the service they provided when selling our flat. Leanne Aikin worked tirelessly to progress our sale when our buyers, and their solicitors in particular, provided endless obstacles to what should have been a quick and simple completion. Leanne went above and beyond what we would have expected, in doggedly working down the chain to get the process moving, when it often looked like we had ground to a standstill. We were always kept well-informed and Leanne did this with great courtesy and good humour

John · 15 March 2024

★★★★★ 5/5

Google

My experience with Northwood has been absolutely outstanding!! As not knowing about selling I was completely reassured by Northwood. My experience wouldn’t be the same without Leanne and the Northwood Team she went absolutely above and beyond to sell the house. The service given by Northwood was exceptional. I am extremely grateful for all Leannes help and will recommend her over and over again to everyone. If anyone is ever in doubt ask for Leanne! Thank you Leanne and the Northwood Team.

George · 26 February 2024

★★★★★ 5/5

Google

From initial enquiry to being handed the keys the entire process has been really smooth with this team. Aimee Geelan has been a pleasure to deal with at all stages throughout the process. Enquiries were handled immediately and communications were conducted really clearly and efficiently throughout. Would definitely recommend. Thank you. April 2025.

M · 25 April 2025

★★★★★ 5/5

Google

I would highly recommend Northwoods at Denton Burn from Leanne valuing the house to all the staff who have done accompanied viewings for me Colleagues went above and beyond and all enquiries were dealt with promptly and a special thank you to Leanne and Olivia, for all there hard work and to Zoe and Aaron.

Mary · 29 March 2025

★★★★★ 5/5

Google

I bought my first home through Northwood and I can’t thank Olivia and Leanne enough. They were so helpful! They constantly chased solicitors, updated me throughout the process and constantly reassured me. The whole experience was a lot less stressful because of them.

Sophie · 10 August 2025

★★★★★ 5/5

Google

I recently rented my first UK property from Northwood. I was very impressed with the entire process. When moving in, I noticed a few small issues with the property. I'd like to thank Daniel in the maintenance team for being so communicative and for resolving my issues. -------- I recently rented my first house in Northwood, UK. I was blown away by the whole process. When I moved in, I noticed a little problem with the house. I would like to take this opportunity to thank Daniel from the maintenance department, who has been communicating with me during this process to solve my problems.

刘纷寒 · 11 February 2024

★★★★★ 5/5

Google

The team in the newcastle office were amazing with the sale of my house, Olivia was on top over all the issues we had to overcome with our onward purchase. I would highly recommend Northwood if you are looking to sell your house

Martin · 8 August 2025

★★★★★ 1/5

Google

DO NOT USE THEM! Shockingly bad service from Northwood, went to view a property, was told it was available and that if we were interested to send the application back asap. Which we did, on the day we received it! Even chased it the next day, anyway, a couple of days later I called them only to be told by Kady that it had been given to someone else! Bearing in mind she was the one who emailed us initially to say it was available. It's obvious that they were using us a back up plan. We were told we could pay a fee to reserve it, which we were willing to pay, we acted fast, got our references and payslips together super quick on the understanding we were going to get it. There was no communication from when we made the application. Absolutely horrified!

Nadia · 29 July 2019

★★★★★ 5/5

Google

Used Northwood to move house and they were brilliant, Leanne and her team were great at communicating any changes, updates in the chain and more. …

Rachel · 13 January 2026

★★★★★ 5/5

Google

I have used northwoods for a number of years now for sales, purchases and rentals. Having tried other competitors, I can safely say Northwoods service is leagues above the other agents. Particularly their attention to detail and efficiency with renting my rental properties impresses me and with being a landlord takes the toll of managing empty properties. I have to give a special thanks to Indy, Leanne, Michaela and Sam, these four employees make the process seamless and go the extra mile to provide an outstanding and professional service.

Arundeep · 21 January 2024

★★★★★ 4/5

Google

Recently sold an apartment via Northwood’s property auction service. Despite a cooling market Leanne found a buyer and whilst not quite achieving the reserve, got the property sold in super quick time. Leanne maintained supportive contact throughout the process and responded positively to any concerns or queries we had. Would have given 4.5 stars if the option was available and would certainly consider using Northwood again should the need arise.

Mike · 13 February 2026

★★★★★ 5/5

Google

Highly recommended this estate agents. Through a very stressful house move they did everything to keep me updated and chase solicitors on a daily basis. Upfront and honest throughout to make sure I was fully in the picture, I am very grateful. Thank you Leanne and Olivia for your hard work.

Kimberley · 25 April 2025

★★★★★ 5/5

Google

I have recently migrated my property portfolio over to Northwood Newcastle and am absolutley delighted with the service I am receiving managing my properties. Claire Dalziel in particular has gone the extra mile to help the tenants with a smooth transition, ensure all properties are fully compliant, and working with Sara Butler has helped me prioritise improvements to my portfolio. I am one very happy landlord and very confident we will have a long and mutually beneficial relationship.

Darren · 20 February 2024

★★★★★ 5/5

Google

I would recommend this estate agency, the office I dealt with was the West Road office in Newcastle. The agent who looked after me and my sale was Olivia Richmond who was professional, hard working, caring and supportive. She gave thought to what I needed to do suggesting positive actions to take to move the sale forward. Her advise in the process of selling my home was invaluable. She and the other estate agents in the office have made the process as stress free as possible. She communicated regularly keeping me up to date with what was happening with the sale of the property. Mary Witts

Maureen · 9 November 2025

★★★★★ 5/5

Facebook

5 stars If I could give them 6 I would!!! I can't rate this estate agent enough. if you have a house to sell or are buying a home they have helped and supported us through 3 house sales in the last year. There communication is amazing they make you feel valued as a customer which in estate agents I think is very hard to find. Thank you to all the team at Northwood I would recommend you to everyone. Laura x

Laura · 24 September 2018

★★★★★ 5/5

Facebook

I have recently began renting my first property which was nerve racking, however all of the staff we have had contact with are very professional and efficient and have made our move as stress-free as possible. I would especially like to mention Julia who has been so helpful, she responds to our queries incredibly promptly and has resolved any of our issues as quickly as possible. She is always very friendly and efficient. Thank you to Julia and the rest of the staff at Northwood!

Beth · 28 August 2018

★★★★★ 4/5

Google

I sold and bought a house through Northwood. Separate branches but seemed to be one big team. Leanne was the one who kept me informed the most and for that, I am forever grateful, as there were times my patience was tested to the max with the solicitor's processes! Completion day went without a hitch and I got a framed personalised purchase timeline picture and a bottle of red, which is always a winner👍 Thanks Northwood and thanks Leanne for managing and often sharing my frustrations 😆

Clare · 22 December 2023

★★★★★ 5/5

The Trusted Agent

Northwood provided an outstanding service. Highly recommended.

I sold my flat in Gateshead through Northwood Newcastle, I am glad I went with Northwood as the service is fantastic and goes above and beyond what I was expecting. Both Wendy and Victoria provided me with expert assistance throughout what turned out to be a complex sale, I really could not have done it without them Thank you again for all your assistance and I would highly recommend this estate agent if you are looking to sell / purchase a property. Tristan Cooper

Tristan · 11 August 2018

★★★★★ 5/5

The Trusted Agent

Wendy @ Northwood

When I started looking for my first home I was told it would be one of the most enjoyable experience I would have which led me to believe it would be fairly straight forward... This turned out to not be the case for me and quite possibly may have been one of the most long and stressful processes I have ever been through, However I cannot fault Wendy throughout the process, for reasons way beyond her control the purchase of my first home took ALOT longer than expected but true to her word Wendy was constantly keeping me 'in the loop' with what was happening with my purchase. Excellence customer service from both Wendy and Victoria throughout what was a 'tricky' purchase. They were super helpful whenever I had queries for the vendor and were persistence in looking for solutions. Having met Wendy when viewing the house for the first time, I quickly learned that she was really approachable and her genuinely friendly personality shone through which helped make the long process more bearable. I would happily recommend Wendy as a agent when looking to buy a house!!

Rachel · 10 May 2018