5/5
TrustpilotKevin has been really helpful and…
Kevin has been really helpful and dedicated in our search for a new house.
Trusted Agent profile · Muswell Hill
Verified
Martyn Gerrard Muswell Hill reviews
★★★★★
2,334 reviews across 4 platforms
300 Muswell Hill Broadway, N10 2QR
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Muswell Hill, at 300 Muswell Hill Broadway, is rated 4.7 out of 5 across 2,334 reviews on four platforms, including 455 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
455
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,770
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent service provided by Usman…
Excellent service provided by Usman start to finish. Been searching for a property for weeks. Usman sent all available properties within my search criteria. Found the perfect place. Process took a week to complete. Overall really happy.
5/5
The Trusted AgentGreat Customer Service!
Martina recently rented out our property to 4 NHS sharers and was a pleasure to deal with through the whole process. Kept me up to date throughout the whole process without me ever having to chase her. If I ever I did have a queries she or her colleagues would quickly reply to either my email or call. Been dealing with Martyn Gerrard now as a landlord for two year and would not use another agent again. Previously I used to use multi agencies to market my properties but since signing onto Martyn Gerrard two years ago I won't be turning back. They offer a great Rent Quarantee service, which as a landlord it's a great fall back to have. Martina thank you for all your help, you have been a pleasure to deal with along with your team.
4/5
The Trusted AgentFriendly and Professional
Our agent was extremely warm, helpful and professional throughout the process of viewing, placing an offer and securing our rented house. Our viewing was relaxed and unhurried, and without any evasive answers to questions we had about the property. The agent seemed connected with the landlord's expectations of the rental as well as understanding of ours. She was patient and helpful with all our subsequent questions, and understanding of the fact that, as four of us were looking for a house-share, there were occasional delays while we consulted each other about offers, rent, etc. In general, a very pleasant experience.
4/5
TrustpilotI would like to thank especially…
I would like to thank especially Jessica in Martin Gerrard, for her patience and her professional job.
5/5
TrustpilotVery pleased with the service !
Kevin was very helpful during our search for a rented property.
5/5
GoogleGood, professional and still friendly and approachable agency. Everything went smoothly, we have found our dream house, thank you Shuhan Ali.PositiveProfessionalism
5/5
The Trusted AgentFriendly, Responsive & Reliable
Chris was great! He's a nice guy and was always available via text, phone and email and extremely reliable - following up on our queries in a very timely fashion. Thanks!
4/5
The Trusted AgentSarah Evans Martyn Gerrard Muswell Hill Testimonial
Sarah Evans helped me to look for a new property in the Muswell Hill area over a few months. The quality for which I commend her most was that she really listened to what I was saying and understood what it was that I was looking for - a rare talent. She didn't waste time in sending me to places which were obviously not for me, but she identified three flats which suited me down to the ground and I am now on the verge of completing the purchase of one of these. She was always cheerful and helpful, as well as patient when I needed time to think when I was viewing various properties. I wish her well in her career.
5/5
The Trusted AgentUltra professional with realistic 'human' approach
Friendly and approachable from initial meeting. 'Sorted out' random inappropriate property emails and no more received! Truly heard my list of requirements - not just vaguely listened! Extremely knowledgeable about properties and replied ;promptly with answers to questions - if not already known - didn't give info unless sure! Prompt response to all interactions once decided to progress - including accurately relaying specific requests to landlord. Excellent customer service i.e. remembered facts, provided actual detail (not made up), positive communicator, on time for meetings etc. Given my experience with other agents, it was a pleasure to be liaising with Martina during this process, which resulted in a satisfied tenant (and landlord!).
5/5
The Trusted Agentmartyn gerrard muswell hill
Andy was excellent in his role as letting agent for my flat. He was accessible, enthusiastic, polite and professional and secured a tenant within a couple of weeks. He comes highly recommended.
5/5
TrustpilotZoe Sophocles from crouch end has been…
Zoe Sophocles from crouch end has been great!! She has been profession at all time. Thanks Zoe
5/5
TrustpilotTake all the stress out of managing our property
Very efficient at managing the property. Always on the ball with liaising between the tenant & ourselves and generally a pleasure to deal with
Agent replied · 1 July 2023
Dear Stephen, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotZoe Sophocles
Zoe Sophocles has made my tenancy renewal a peace of cake, getting back to me on any questions immediately, and always very friendly.
Agent replied · 1 July 2023
Dear Rich, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our Renewals team wishes you the best of luck and looks forward to working with you again in the future.
5/5
GoogleWe’ve known Andy Christophi for ten years and he’s always done a brilliant job. Rents the flat quickly each time, efficient and friendly service. Highly recommend this branch.
5/5
The Trusted AgentImpressed with service given
I was looked after by Jake Strubel. He worked very hard at trying to find me my ideal property. Unfortunately this didn't happen but it wasn't for the want of trying. I think I was shown around 15 properties at least and he was always patient and personable and seemed wise beyond his years. I'm very pleased to have now found my ideal property, it's just a pity it wasn't Jake who found it after all his hard work.
1/5
TrustpilotI wouldn't bother
I wouldn't bother, the tenancy management is very poor. No secure letter boxes, dangerous fire risk materials left all over the communal areas of the block.......etc, etc etc
5/5
GoogleWe had a fantastic experience selling our property with Martyn Gerrard Muswell Hill. They were extremely professional and transparent with everything. Thanks Jay, Rowland and the team!
5/5
TrustpilotVery grateful for Raj and Matt being so…
Very grateful for Raj and Matt being so supportive, dedicated and professional with the process of helping to sell my home. A great duo!!Melissa
Agent replied · 1 July 2023
Dear Melissa. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Southgate office wishes you the best of luck and looks forward to working with you again in the future.
1/5
TrustpilotPoor Services and non professionals
It is a nightmare dealing with them. I have chased them many times for the deposit and they just ignore my phone calls preventing me of getting the money. They see the phone number, don't hang up and when i call them from a different mobile number they were magically on the call! They are not helpful, they do not serve the customers and are not reliable. Also, the management is very poor.
5/5
TrustpilotJessica H. A must for Martyn Gerrard
Jessica makes contract renewals so much easier. Definitely a plus when you barely have time to organise yourself. An asset to this company!
Agent replied · 1 July 2023
Dear Rafaela. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again.
5/5
TrustpilotExcellent service!
Antony from barnet gave me a great viewing on a flat. He was informative and full of charisma!great agent
Agent replied · 15 August 2023
Dear Nur, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
5/5
TrustpilotFriendly, responsive and helpful
Friendly, responsive and helpful throughout. Jay’s been excellent, available to speak whenever and patient with me when I needed time.
Agent replied · 8 July 2023
Dear Josh, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with Martyn Gerrard. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
GoogleDan tried really hard to find Chris and I a perfect house, I would definitely go back to him when looking for a house again. Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Martyn Gerrard Muswell Hill won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Muswell Hill
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Muswell Hill
Source: EA Masters winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers15 reviews
After we had experienced issues with a previous agency, Heran was really helpful in taking over and helping us find a buyer (and then another buyer after the ...Read all 15 from sellers
Buyers27 reviews
Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ...Read all 27 from buyers
Landlords20 reviews
Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ...Read all 20 from landlords
Tenants37 reviews
We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ...Read all 37 from tenants
About Martyn Gerrard Muswell Hill
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.
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Questions about Martyn Gerrard Muswell Hill
What do sellers say about Martyn Gerrard Muswell Hill?
15 reviews from sellers, rated 4.9 out of 5 on average. For example, Dan wrote: "After we had experienced issues with a previous agency, Heran was really helpful in taking over and helping us find a buyer (and then another buyer after the ..."
What do buyers say about Martyn Gerrard Muswell Hill?
27 reviews from buyers, rated 4.9 out of 5 on average. For example, Mary wrote: "Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ..."
What do landlords say about Martyn Gerrard Muswell Hill?
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Lucy wrote: "Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ..."
What do tenants say about Martyn Gerrard Muswell Hill?
37 reviews from tenants, rated 4.9 out of 5 on average. For example, Elizabeth wrote: "We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ..."
Has Martyn Gerrard won any awards?
Yes. Martyn Gerrard Muswell Hill won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Muswell Hill branch at EA Masters 2022, and 1 other industry award since 2021.
