Trusted Agent profile · Muswell Hill
Verified
★★★★★
2,334 reviews across 3 platforms
300 Muswell Hill Broadway, N10 2QR
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Muswell Hill, at 300 Muswell Hill Broadway, is rated 4.7 out of 5 across 2,334 reviews on three platforms, including 455 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
455
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,770
Reviews on Trustpilot
Business-wide
Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
5/5
TrustpilotMG have been fantastic through the…
MG have been fantastic through the whole process of us not only selling our property but also purchasing our new one. Bruvis, Jamie and Alex especially! Accommodating us and working round our schedules, always accessible on the phone and made everything so simple.
5/5
TrustpilotJessica Haynes just sorted out a…
Jessica Haynes just sorted out a renewal of a tenancy for us with her usual efficiency and professionalism.She always responds quickly to any queries and is great to work with.
Dear Judi, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
5/5
TrustpilotProfessional and Polite
I didn't get the flat but Kevin was nice enough to call me back and help me with other option.
5/5
The Trusted AgentGreat service
We had a very good experience with MG. They kept us informed and gave sound advice throughout the process. Their work in keeping in touch with others in the chain was excellent: thanks to Dan for the latter.
5/5
TrustpilotSophie from Martyn Gerrard Lettings was so helpful …
Sophie from Martyn Gerrard Lettings department was very helpful and efficient. She explained the lettings process very clearly and then answered any questions I had . She seemed very knowledgeable and familiar with the local lettings market which was reassuring . I would recommend Martyn Gerrard Lettings .
5/5
GoogleThanks Sophie for being super efficient and helping us through the whole process in finding our rental home.
5/5
TrustpilotZoe and the renewals team are really…
Zoe and the renewals team are really helpful.They give good advice and are quick to respond. Have been using Martyn Gerrard since 2014 and the service has always been excellent
Dear Mark. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our renewals team wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotRecord breaking customer service in my…
Record breaking customer service in my opinion.I delt with Fatmir Dedei in my search for a rental property.I was very impressed by his professionalism and efficiency.
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
5/5
TrustpilotI met Adam in this agency
I met Adam in this agency, who was so nice and helpful. He truly went above and beyond to help me find the perfect property. Initially, I viewed a property that I didn't like, but he quickly found another great property for us.
5/5
The Trusted AgentBrilliant help
Chris has been wonderful in helping us find our perfect house, such a massive help every step of the way and is even showing us around the new house on his day off! Thank you, Chris!
5/5
TrustpilotVery good experience led by Glenn Lewis…
Very good experience led by Glenn Lewis at MG Muswell Hill. Great, attentive service right through to completion. Never needed to ask twice on anything. Cheers again
1/5
TrustpilotHighly recommend you go elsewhere for your block management company
They've been our block management company for over 10 years. The lessees got enough support to request a change of management but we were refused by the freeholders. Simon Gerrard himself said that his relationship with our freeholder company was 'extremely strong'. We've had issues from the very beginning with the cost and quality of their services. Their recommended contractors have always been very expensive and we've rarely been satisfied with the quality delivered.It's exhausting and fruitless dealing with them. We've been told that, as lessees, we're not the clients, the freeholders are. That means that even though we pay the bills, Martyn Gerrard sees us as irrelevant.We know that lessees from another block have taken the Martyn Gerrard to tribunal but they couldn't switch block management companies either - the only outcome was that Martyn Gerrard was told to improve.Be VERY careful as to who you choose for your block management company. We've regretted having Martyn Gerrard as ours and it's cost us in time, energy and most definitely money! Getting rid of an unsatisfactory block management company is far from easy - it's proven impossible in our case.
5/5
TrustpilotGreat Service
If you're looking for an agent who offers honest guidance and exceptional service, I highly recommendKevin. His expertise and professionalism truly stand out.
Thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
1/5
TrustpilotDo NOT recommend!
3 failed exchanges and 1 breach of contract on the completion date. Do not vet their buyers very well and do not take ANY responsibility for said buyers.
Dear Simon, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotI would recommend Kevin at Martyn…
I would recommend Kevin at Martyn Gerrard to everyone. I would recommend Kevin at Martyn Gerrard to everyone.
5/5
GoogleMy profound gratitude to Umit Shah for all his patient and intelligent handling of the sale of my property. He struck the right balance of professional expertise and plain kindness and good sense. My thanks in fact to the whole team whom I have trusted and held in high regard throughout a protracted process.
5/5
TrustpilotHelpful
Hossein has been ever so helpful. He is very reliable and can count on them to help you regarding any matter!
5/5
GoogleGlenn Lewis is a wonderful estate agent. I very rarely write reviews, but I wanted to comment on Glenn as he was so supportive and helpful in the search for a new home.
5/5
TrustpilotResourceful, tenacious and communicative
Resourceful in finding a buyer for us, and tenacious in keeping that buyer interested throughout the long process of sorting out problems and getting the house in good shape. Kept us fully informed at all times - and chased us when that was necessary.
5/5
TrustpilotRowland Slinn and his team provided a…
Rowland Slinn and his team provided a very thorough and professional service in the marketing and sale of my property.R Hussain
5/5
GoogleThank you Jaysuri for all your help and for the professional way in how you handled our sale.
5/5
TrustpilotThe times I have sold properties have…
The times I have sold properties have always been stressfull but this time it was was easy this was because ofMark and Annie help .They were so professional in everything they did ,every week they rang and gave me a update on the viewings and would answer of any questions I had ,nothing was to much trouble for them and I would highly recommend anyone who is looking to buy or sell to use them
5/5
TrustpilotScott is extremely knowledgeable and…
Scott is extremely knowledgeable and understands the market well. He is a gentleman and offers a very high quality of service.
5/5
GoogleGreat service from start to finish. Dan was super helpful and had a great knowledge of the local property market!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Martyn Gerrard Muswell Hill won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 20222022 1 Gold EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ...Read all 15 from sellers
Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ...Read all 27 from buyers
Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ...Read all 20 from landlords
We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ...Read all 37 from tenants
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.
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15 reviews from sellers, rated 4.9 out of 5 on average. For example, Oliver wrote: "I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ..."
27 reviews from buyers, rated 4.9 out of 5 on average. For example, Mary wrote: "Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ..."
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Lucy wrote: "Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ..."
37 reviews from tenants, rated 4.9 out of 5 on average. For example, Elizabeth wrote: "We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ..."
Yes. Martyn Gerrard Muswell Hill won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Muswell Hill branch at EA Masters 2022, and 1 other industry award since 2021.
