5/5
GoogleWe bought & sold our house from Martyn Gerrard and the were great. Thanks to Glenn for getting the sale over the line quickly :)PositiveQuality, Professionalism
Trusted Agent profile · Muswell Hill
Verified
Martyn Gerrard Muswell Hill reviews
★★★★★
2,334 reviews across 3 platforms
300 Muswell Hill Broadway, N10 2QR
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Muswell Hill, at 300 Muswell Hill Broadway, is rated 4.7 out of 5 across 2,334 reviews on three platforms, including 455 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
455
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,770
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent service from Zoe …
Excellent service from Zoe our lettings agent. She understood the current letting market very well and obtained a good positive improvement in our rent. The tenants were carefully vetted by her team at Martyn Gerard and I wouldn’t hesitate to recommend her.
5/5
GoogleThe MG office, and Chris specifically, are professional and attentive. The service is carefully tailored to our needs (we are looking to buy in a couple of specific areas within MG's broader area).
5/5
TrustpilotWriting on behalf the of my parents
Writing on behalf the of my parents, fantastic service for the team in whetstone, kept us informed throughout the whole process with regular phone calls or emails and talked us through every step, can’t thank them enough.
5/5
TrustpilotI have been working with Martyn Gerrard…
I have been working with Martyn Gerrard new homes for some time now and the service received from Saad, Jessica and Florence has always been top notch. They truly understand how to advise on the sale of New Build developments and execute brilliantly.
5/5
GoogleDaniel was very helpful in relation to our flat purchase. He chased up our solicitor as well as the sellers solicitor and was always on hand to answer any questions we had. Thanks!
4/5
TrustpilotSatisfied customers!
Martyn Gerrards estate agents worked really well, with us and for us, resulting in a relatively swift purchase of our house at a price we were happy with. Staff were knowledgeable - communicative with us, the buyers and with each other when different members needed to attend appointments or answer questions. They were honest and practical, experienced, approachable and aimed high for us We would recommend them for the successful managing of a house sale.
5/5
GoogleGreat service from Sheriaz. Very professional and helpful. Even though we did not rent through Martyn Gerrard, I would definitely recommend to my friends and family.
Agent replied · 8 July 2023
Dear Gurjeet, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with Martyn Gerrard. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotFantastic experience
I was really taken care of by Oliver. He was punctual, efficient, answered all of my questions with ease and really went that extra mile. Fantastic interpersonal skills as well as being so professional. I really felt as if I could ask anything and rest assured I was in safe hands. Thanks again.
5/5
TrustpilotNice and easy
Really nice and easy to sort everything. Zoe was really helpful throughout and was quick to get everything through for us.
5/5
TrustpilotThank you Declan and the team at…
Thank you Declan and the team at whetstone for delivering a successful sale. Couldn’t be more happy with the service I have received.
5/5
TrustpilotVery happy with the service Declan and…
Very happy with the service Declan and the team gave me. Thanks once again for the professional service and for selling my home.
5/5
TrustpilotMartyn Gerrard Block Management Section 20 Works
Martyn Gerrard Block Management managed Major Works of external decoration and roof repairs for our property comprising of three flats. This included lengthy communications with the leaseholders over 12months and the appointment of contractors. The result was a superb job on completion within the forecast timescales. As Freeholders we were completely satisfied by Consultancy and Management of the project by Block Management's professional staff.
5/5
TrustpilotKyri is super efficient and helpful
Kyri is super efficient and helpful, always keep us in the loop. Things were done very quickly with his help. Would recommend him to anyone really.
2/5
TrustpilotHell when you move out!
Friendly getting you in, hell when you move out! We had a great experience moving in with Martyn Gerrard - they were fast, friendly and when the landlord was delayed signing the contract they were very accommodating and let us store our belongings in their basement. The problem came with moving out. Their standard contract doesn't contain any Exit Clause, so if you try and leave early for any reason you WILL be charged. They also include a 'check-out fee', where they essentially keep your deposit hostage until you fork out. Even after all of that, it took over 3 months to get our deposit back, chasing them the whole time. A nightmare! If you're going to be renting the place for more than a year they might be worth the fuss?tl;dr: nice getting you in, charge you to leave and taken an age to give you back your deposit.
5/5
TrustpilotDeclan Morgan
Declan Morgan has assisted us with our purchase and has provided a high level professional service throughout. In addition to his excellent communication keeping us up to date throughout the whole process, he has pushed the sale through and been most helpful.
5/5
TrustpilotSeamless experience letting our flat
Seamless experience letting our flat - found tenants within days and took care of all the steps to contact signature. Good communication.
Agent replied · 6 October 2023
Dear Peter, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
4/5
TrustpilotFatmir was really accomodating and…
Fatmir was really accomodating and easily reachable which made the process of referencing going quickly. I also appreciate their flexibility.
5/5
The Trusted AgentExcellent communication
Daniel was very informative and kept us up to date with all events. He helped the whole process become as smooth as possible and worked very hard for us to complete. We would certainly recommend him.
5/5
TrustpilotJessica Haynes - Tenancy renewal
Jessica Haynes has assisted me for many years with my rental renewals. She is always very helpful and efficient and is able to professionally deal with any issues as they arise, and keeps you up to date throughout the process.
1/5
TrustpilotProfessional Scam Artists
Professional Scam Artists. They will encourage you to sign uneccesary contracts without mentioning the hidden fees. This happened to me when I was looking only for a 1year let however, they encouraged me to sign a 2-year let with a break clause. The agent made it sound like there was no difference so I naturally agreed. However, a year later, when it came to enacting the break-clause they duped me out of more than £1000 purely because I signed. They failed to mention this to me when ecouraging me to sign it and they knew that it wasn't in my interest to stay longer than a year. Do not trust anything these agents say. They are professional scam artists.
5/5
Trustpilotwonderful customer service
We worked a lot with Annie at Martyn Gerrard over a number of months. She understood exactly what we wanted and helped us find it. She was always very helpful and efficient, without ever being pushy. She always listened to us and was always very willing to help. We could not recommend her highly enough!
5/5
TrustpilotGreat service from Erhan
Really smooth experience. Erhan's knowledge and efficiency was amazing, he made the search for a rental easy for me. Would not want to use anyone else now.
Agent replied · 1 July 2023
Dear Miles, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
GoogleMartyn Gerrard have handled both our sale and purchase and handled both with great care and attention. Rowland, in particular, has been a star - thorough, proactive and knowledgeable. Would heartily recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Martyn Gerrard Muswell Hill won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Muswell Hill
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Muswell Hill
Source: EA Masters winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers15 reviews
I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ...Read all 15 from sellers
Buyers27 reviews
Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ...Read all 27 from buyers
Landlords20 reviews
Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ...Read all 20 from landlords
Tenants37 reviews
We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ...Read all 37 from tenants
About Martyn Gerrard Muswell Hill
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.
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Questions about Martyn Gerrard Muswell Hill
What do sellers say about Martyn Gerrard Muswell Hill?
15 reviews from sellers, rated 4.9 out of 5 on average. For example, Oliver wrote: "I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ..."
What do buyers say about Martyn Gerrard Muswell Hill?
27 reviews from buyers, rated 4.9 out of 5 on average. For example, Mary wrote: "Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ..."
What do landlords say about Martyn Gerrard Muswell Hill?
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Lucy wrote: "Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ..."
What do tenants say about Martyn Gerrard Muswell Hill?
37 reviews from tenants, rated 4.9 out of 5 on average. For example, Elizabeth wrote: "We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ..."
Has Martyn Gerrard won any awards?
Yes. Martyn Gerrard Muswell Hill won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Muswell Hill branch at EA Masters 2022, and 1 other industry award since 2021.
