Trusted Agent profile · Muswell Hill
Verified
★★★★★
2,334 reviews across 3 platforms
300 Muswell Hill Broadway, N10 2QR
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Muswell Hill, at 300 Muswell Hill Broadway, is rated 4.7 out of 5 across 2,334 reviews on three platforms, including 455 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
455
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,770
Reviews on Trustpilot
Business-wide
Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
5/5
GoogleThe Martyn Gerrard sales team were very helpful and professional (as well as retaining the personal touch!). Mark knows what he's doing and Glenn provided the day to day communications to keep us aware at all times. I'm generally cautious of Real Estate Agents but I have to admit, these guys got the job done with style!
5/5
TrustpilotCame into the office to enquire
Came into the office to enquire. I spoke to Fatmir who was very professional and knowledgable and had great advice for me. Look forward to coming back
5/5
TrustpilotYou guys rock
You guys rock. From the most friendly and welcoming viewing back Shuhan and a very good follow up to check in. Then whoaaa over to Jatin to progress the purchase. If I was to describe Jatin in a word it’s ‘tenacious’. He was on the case more than me (and I’m an on the case person). His communication and guidance is endless. Giving advice on what I need to do and he chases - everybody. A ten out of ten for ‘getting the job done’ Jatin.
2/5
TrustpilotAn average, sometimes stressful experience
Honestly, they were OK... They sold our house for us but seemed very disorganised. We worked with three different agents with no explanation as to what had happened to the previous two. At one point things became critical when our buyers' mortgage expired without anyone apparently noticing, causing stress and threatening our chain. I wouldn't say they were bad, but the service we received was average verging at times on poor, which made me wonder why we were paying them a higher commission compared to other agents. Fairly disappointing expereince, all in all. Probably won't use them again in future.
4/5
TrustpilotHossein was great!
Hossein was great! He had explained the property in detail and it was true to his description so I felt my expectations were met. Also he provided a personal touch logistically which was wonderful and made my commute much easier!
5/5
The Trusted AgentBrilliant service from a committed agent!
Martina has been a great help with the whole process of finding and negotiating the rent for us! Not an easy one, since we had not been in the country for that long, she has still managed to get us the best deal possible in record time! I'll definitely go back to her next time I think about moving houses.
1/5
TrustpilotA company of crooks
A company of crooks. Completely dishonest. They are charging ridiculous fees without informing you in advance and rely on small print. Stay away and do not let your houses through them. We are experienced landlords and they have messed us twice before.
Hi Orly. We appreciate you are angry but think your choice of words is rather inflammatory and wrong. Our Terms of Business, which you read and agreed to - clearly lay out our fees, when and how they are due. We are sorry that you had trouble with the tenant, we gave as much advice as we could, but you had chosen to self-manage the tenancy and so our role was limited. We are also sorry that you have not taken up the offer to talk to our Head of Lettings so we can try and resolve things.
5/5
TrustpilotAnthony was helpful and informative…
Anthony was helpful and informative during the viewing. He's also been very responsive to emails and calls, always calling back and providing updates as requested and needed.
5/5
GoogleI have just rented my apartment through Martyn Gerrard. We have been dealing with Andy Christophi and we have had an exceptional service from Andy. Andy was very polite and nothing was too much trouble. He expertly guided us through the who process from start to finish. We will definitely be using Andy again in the future.
5/5
GoogleWe've been renting with Martyn Gerrard and dealing with the Muswell Hill branch for a number of years. I recently had the pleasure of working with Amanda and Anthony regarding a complex issue, and I can't recommend them highly enough. They were incredibly professional, attentive, and knowledgeable and took the time out to make sure I had everything I needed.
5/5
GoogleI would highly recommend Martyn Gerrard to the people around me! Great service, sincere advice, swift response- Ms Amanda Walker is a fantastic real estate professional to work with!
5/5
TrustpilotI was made to feel my business was…
I was made to feel my business was important to them. Kept me fully informed at all stages. Steffi was exceptional and is a great advert for the business.
5/5
TrustpilotDinesh is a thoughtful and personable…
Dinesh is a thoughtful and personable chap. He was very diligent and communicative. He found us very good buyers and I don’t think he missed a beat. I wholeheartedly recommend him.
5/5
TrustpilotVery good experience with Martyn…
Very good experience with Martyn Gerrard Estate! Very professional and good agents , Thank you to Jessica for being so nice and helpful!
5/5
TrustpilotGood customer service
Good customer service I received all information and help I wanted it .Thanks you so much Titas JuskeviciusSuper appreciate your support and help
5/5
TrustpilotExcellent with…
Recently we have been dealing with Yasemin Yilmaz from MG and what a great experience, such a caring and professional person.thanks Yasemin
5/5
GoogleDario has been super helpful and proactive from the moment the offer was accepted on the property in Bowes Park. He has worked with me and my solicitor to get the process done as quickly and diligently as possible. He is easy to communicate with and makes sure you understand everything that is happening. Very pleased.
1/5
Google(2 of 2) in contrast to Glenn, we found his colleague Rowland Slinn to be deeply unhelpful and rude on a number of occasions. He was deeply antagonistic and I was forced to ask not to deal with him because of the way he conducted himself. Based on our interaction with him, I would definitely avoid.
5/5
GoogleI have been using the rental service of Martyn Gerrard for a few years and they always manage to find wonderful tenants for me. The last tenants stayed for 3 years and we have stayed in touch since they moved out. Andy and Anthony are brilliant, I would recommend them to all landlords. Five stars service!
5/5
TrustpilotAnthony is a nice guy to helping us and…
Anthony is a nice guy to helping us and doing perfect service. Thank you Anthony and Martyn Gerrard 👏
Hi Eyup,Thank you for the positive feedback.-MG
5/5
TrustpilotAdam was super helpful throughout the…
Adam was super helpful throughout the viewing and made us feel super comfortable when answering our questions. Offered great insights on the areas and the amenities close by.
5/5
Trustpilottimely answers
timely answers, we worked with Maria and she was great!
5/5
GoogleWell, once again chose Martyn Gerrard to sell my property as two years ago was a professional and friendly experience as has been a repeat this month once again! Thank you so much Glenn and Roland. Just wish I could find the same service elsewhere! You’re exceptional! Lindsay Nov 2020
5/5
TrustpilotStewart was very professional from…
Stewart was very professional from start to finish always available no matter what time will definitely use again thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Martyn Gerrard Muswell Hill won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 20222022 1 Gold EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
After we had experienced issues with a previous agency, Heran was really helpful in taking over and helping us find a buyer (and then another buyer after the ...Read all 15 from sellers
Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ...Read all 27 from buyers
Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ...Read all 20 from landlords
We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ...Read all 37 from tenants
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.
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15 reviews from sellers, rated 4.9 out of 5 on average. For example, Dan wrote: "After we had experienced issues with a previous agency, Heran was really helpful in taking over and helping us find a buyer (and then another buyer after the ..."
27 reviews from buyers, rated 4.9 out of 5 on average. For example, Mary wrote: "Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ..."
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Lucy wrote: "Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ..."
37 reviews from tenants, rated 4.9 out of 5 on average. For example, Elizabeth wrote: "We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ..."
Yes. Martyn Gerrard Muswell Hill won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Muswell Hill branch at EA Masters 2022, and 1 other industry award since 2021.
