Martyn Gerrard Muswell Hill reviews

★★★★★ 5/5

Trustpilot

Lynsey Humphreys-Lee was incredibly…

Lynsey Humphreys-Lee was incredibly helpful during my search for a rental property. She was professional, knowledgeable, and attentive to my needs. Lynsey took the time to understand what I was looking for and ensured I was shown properties that fit my criteria. Her insights about the neighborhoods and properties were invaluable, and her friendly demeanor made the process enjoyable and stress-free. Thanks to her support, I feel confident in my rental decision. I highly recommend her services to anyone looking for a rental property!

Noor · 10 October 2024

★★★★★ 5/5

Trustpilot

A Breath of Fresh Air in the Property Market

After struggling for two years with other estate agents who failed to secure tenants for my property, I was relieved to find Martyn Gerrard Estate Agents more specifically Anthony. His positive attitude and proactive approach were refreshing. Within a few months, he successfully found suitable tenants, taking care of all the necessary paperwork and ensuring a smooth transition. I'm extremely satisfied with the outcome and would wholeheartedly recommend Anthony to anyone seeking a reliable and efficient estate agent.

Gnanathushyanthy · 6 November 2024

★★★★★ 5/5

Google

Thanks Shuhan and team at Martyn Gerrard for a very professional and smooth sale.

Martin · 22 July 2026

★★★★★ 2/5

Trustpilot

Block Management: A Brick Wall of Inefficiency

The block management team and its leader are unfortunately doing a disservice to the company's reputation. With a significant number of homeowners already trusting their services for buying, selling, letting, and referrals, this block management team has the potential to cultivate a loyal customer base for years to come. it is imperative that they provide exceptional service.However, this team has fallen short in several key areas. Responses to inquiries have been consistently delayed, and when they do arrive, the reports lack essential details. There is a glaring absence of cost comparisons and clear explanations regarding how work will be carried out.It is essential that block management services prioritize transparency and open, timely communication with homeowners. The current performance of this team is unacceptable and needs to be addressed urgently.We can’t share specific details right now because we’re still hoping to work together. But it’s not just one or two isolated problems. A good company needs to keep a close eye on its employees, no matter how high up they are.Remember, clients in block management are long-term partners. They can bring in multiple transactions over time, making them much more valuable than one-time buyers, sellers, or renters.Investing in keeping your block management clients happy is a much smarter strategy for long-term success.Here are some things that could help:Regular meetings: Bosses should meet with clients in person.Check emails and reports: Make sure they’re done on time and are good quality.Ask for feedback: Hire an outside company to survey clients.Talk to people who leave: When clients stop working with you, ask them why.These things can help you keep your current clients and attract new ones.

Ham · 17 September 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working with Martyn Gerrard

I recently had the pleasure of working with Raph to purchase my new flat. From the very first meeting, he demonstrated a great level of professionalism, knowledge, and dedication. Raph took the time to understand exactly what I was looking for and provided valuable insights throughout the entire process.The communication was outstanding, and he was always available to answer my questions, no matter how small. Raph made sure that every detail was taken care of, making the entire process smooth, and I truly felt that he had my best interests at heart.

Letizia · 23 August 2024

★★★★★ 5/5

Trustpilot

Quality Service and Staff from Martyn Gerrard!

As a landlord I have found Martyn Gerrard to be totally professional. The staff are polite, experienced, well informed and extremely hard working.The property game has seen quite a bit of turbulence in recent years, but Martyn Gerrard just keep on delivering a superb service.In particular, my most recent experience with Jess H and Suraj who are both managed by the consistently excellent Andrew E has been a pleasure.Suraj was outstanding in finding, vetting and securing quality tenants. Followed by Jess E who was patient and handled all issues with the utmost professionalism. She did a brilliant job in securing a contract renewal.I like using Martyn Gerrard because it is clear that they ensure that their staff are well trained and operate to the highest standards. It might cost a little extra, but it is worth it. I have peace of mind knowing I have Martyn Gerrard as my agents.

KR · 21 August 2024

★★★★★ 1/5

Trustpilot

Saddened by this service

I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.

Maria · 19 August 2024

★★★★★ 5/5

Trustpilot

Martyn Gerrard is a great state agent…yes i agree

Martyn Gerrard is a great state agent with some great people on board i just want to say a big thank you in particular to (CLAUDIA) for being so helpful and on my experience she is so kind and friendly and amazing on explaining this that interested me on looking to buy so thank you so much Claudia be proud off yourself for the services you offer to people day and day out 🙏

Arzan · 18 November 2024

★★★★★ 5/5

Trustpilot

Matthew and Amelia have been brilliant…

Matthew and Amelia have been brilliant whilst we’ve been looking for a property to rent. We saw the property with Matthew, who answered any questions we had and progressed things really quickly from there! They’re super friendly, and we feel in very safe hands! Thanks so much for all your help.

Lily · 17 September 2026

★★★★★ 5/5

Trustpilot

Dream home

Yasmin and Zlat were great at securing the property we wanted. Team has always been very friendly and helpful.

MB · 30 May 2026

★★★★★ 5/5

Google

We bought our house through Martyn Gerrard in Muswell Hill. Amanda Walker was absolutely brilliant throughout the process, both before and after finding the right property. She was professional, knowledgeable, warm and easy going, responsive, and offered excellent advice. Thoroughly recommended. Thanks Amanda - it was a pleasure working with you!

Vasso · 22 August 2025

★★★★★ 5/5

Trustpilot

Germano - Proactive & so helpful

I have had a very positive experience with Germano in the Property Management team. He is very responsive, helpful, and looks to resolve issues in a timely manner, while keeping me updated throughout the process. In particular, I was impressed with the level of proactiveness shown during the mid-term inspection, in addition to the report, he provided good feedback / observations about the property and made recommendations which helped me make the right decisions, he also got the quotes, and ensured the work was carried out properly. Thank you Germano, your service is very much appreciated.

Ifeoma · 25 July 2024

★★★★★ 5/5

Trustpilot

Shivali was brilliant throughout the…

Shivali was brilliant throughout the whole process. Really responsive, always happy to answer questions (even when I had quite a few!), and made everything feel straightforward. She kept us updated at every stage and was genuinely helpful. Would definitely recommend her to anyone looking to rent in the area. Thank you Shivali!

Ayberk · 8 May 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting customer service

Absolutely disgusting customer service. Received increase in rent from our tenants as agreed with us for the last 5 months and instead of paying to the landlord, have pocketed for themselves. Avoid avoid avoid!!!!An increased rent was agreed as guaranteed rent at the beginning of the year. Martyn Gerrard have everything in writing and evidence of previous payments . They now refuse to pay us this sum on the basis they do not have a signed contract to this effect. The reason there is no signed contract is because we have awaited a draft since January and have chased this on numerous occasions and it was not provided, and every month we were fobbed off and told we would receive the draft by the following month. No draft ever came. Mrtyn Gerrard also agreed with us as per previous emails in April that they would backdate us for the increased amount, and instead of doing so, they now want to pocket the extra money they have received for a period of 5 months from the tenant. The fact that they have lost all the paperwork as they say do not have a further signed contract despite us chasing for a draft version on numerous occasions since January is of no relevance. They have received the increase in rent and it is an implied term of the rolling contract those monies should be returned to us.

Zoe · 25 June 2024

★★★★★ 5/5

Trustpilot

The best agents in North London

The best agents in North London, very helpful and professional, to find my new flat. Good experience and fast. Big thank you for all team especially for Andrew, Zahed and Alexia with all suppurt and help. Brilliant job and no stress at all to rent a new place. Highly recommend.

Karolina · 21 August 2026

★★★★★ 5/5

Google

Jay, Chris and all the team at Martyn Gerrard were friendly and responsive at all times. They liaised between all parties very efficiently and our sale and purchase were completed in double quick time! Would highly recommend.

Toni · 20 November 2025

★★★★★ 5/5

Google

Thorough and experienced. Fiona, Jay, Chris etc. very decent team. Tenacious, helpful and extremely professional. They helped drive for the right result for my house sale.

Nicol · 20 February 2026

★★★★★ 1/5

Trustpilot

They don't listen to your brief and…

They don't listen to your brief and their tone is rude. Constant spamming with properties outside the criteria, and then they send you one thing that fits, only to tell you very rudely that they don't consider you as a serious buyer. Raj is particularly awful. It's fine to say "x and y stage might take you a few months, so we'll find some sellers for that timeline, but this particular property owner needs to sell faster" - but not just dismiss you out of hand with "I'll call you back in six months". Will not be using them!

Nasreen · 19 April 2024

★★★★★ 5/5

Trustpilot

Patient and helpful.

Jessica and Andrew were really patient with me when I was resigning my tenancy papers.

Dale · 12 May 2026

★★★★★ 5/5

Trustpilot

Thank you dear shivali …

I have been familiar with this complex for almost a few days now and dear Shivali is very kind and helps me find and rent the house I want; thank you 🙏🏻♥️

Bahareh · 23 December 2025

★★★★★ 5/5

Trustpilot

Jatin and Zlat were excellent

Jatin and Zlat were excellent. They were proactive, diligent, responsive and focussed. They knew what type of buyer would be attracted to our property and focussed attention on those. They gathered interest from all surrounding MG branches, organising numerous viewings in the first two weeks.They successfully helped us negotiate a great deal with our eventual buyers, attaining an agreed price above the initial valuation.Great work. Thank you.

Mark · 19 November 2024

★★★★★ 5/5

Trustpilot

Extremely helpful and great service

Tyler and Hussain have been extremely helpful in assisting me with renting a flat with Martyn Gerrard. Super smooth experience and I have dealt with absolutely no complications. Quick responses to any queries I had and have ensured to keep me updated the entire way.

Sara · 1 September 2026

★★★★★ 5/5

Google

Thanks to Amanda and her colleagues for helping me through the buying and selling process and thanks to them I am now living in my ideal flat. This took a while but Amanda stuck with it and my sincere thanks go to her.

Jude · 22 August 2025

★★★★★ 4/5

Trustpilot

Great experience with Martyn Gerrard

Great experience with Martyn Gerrard. Ralph has always been very helpful, professional and easy to communicate with. Whenever I’ve needed assistance, he has been responsive and made sure everything was dealt with efficiently. Really appreciate his help and would definitely recommend him.

Marius · 7 September 2026