Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted AgentProfessional approach and helpful advice over several years..
Craig has helped me find several reliable tenants over many years. From my first conversation with him (and before I agreed to work with him) he was happy to provide helpful information as letting was new to me. He is professional, has integrity and he will always go the extra mile to ensure a good end result. I recently needed an AST revision which he sorted out quickly and efficiently. Whilst I receive this service I won't be going to any other agents and will always be happy to recommend him to others. Thank you Craig
Anita · 5 June 2020
★★★★★ 5/5
GoogleI’ve been dealing with Diane Summerhayes for a few months and she is absolutely fantastic! Extremely helpful and goes the extra steps to help with a let!
Harry · 5 June 2026
★★★★★ 1/5
Googleunable to cancel, keep getting charged, customer service is useless.
Ollie · 5 February 2026
Agent replied · 5 June 2026
Hi there,
Sorry to hear you had a bad experience, which resulted in leaving us a review.
We can see your attempt to cancel in January for your last business number with us - and then you did get charged again. We have immediately refunded the amount paid on 19th January. It looks like you had one seat left in your account but the cancellation didn't go through - which has now been processed by you.
There is a red 'Cancel' button in the bottom left of your Dashboard, and you can email us/speak to us on Live Chat to cancel your account - there are multiple areas in which you can cancel, but that said - we apologise if you found it difficult. Our Live Chat is available between 9-5pm, Monday-Friday, too, for any issues you may have had during your account.
Thank you for using our service over the past year, and apologies if you felt the service fell short of what you expected.
We wish you and your business well.
★★★★★ 1/5
GoogleExtremely poor website trying to do a guarantor reference.
A waste of time going through the virtual assistant, with no direct customer support. …
Clement · 25 June 2026
★★★★★ 5/5
GoogleFirst time renting. Jan pushed me to view the property and I'm so glad I did. It is exactly what I was after. Jan was so kind and helpful and answered all of my questions. Also, is still there at the end of an email for any other questions. Would HIGHLY recommend using Jan and the staff at Briscombe.
Leanne · 8 June 2023
★★★★★ 5/5
GoogleThey solved my problem really fast
Melissa · 5 March 2026
Agent replied · 5 June 2026
Thanks for your kind words, pleased to hear your problem was resolved!
★★★★★ 5/5
GoogleCraig sir helped us renting a house in no time. He is very kind,responsive and supportive. Thank you very much sir.
Madhusudhan · 27 April 2025
★★★★★ 5/5
GoogleVery helpful, kind, patient, polite gentleman who helped explain to me how to upload the required documentation, as I am hopeless with technology. Thank you
Cathy · 5 June 2026
★★★★★ 5/5
GoogleVictoria was incredibly helpful throughout the process. A true professional and highly effective at what she does.
James · 3 June 2025
★★★★★ 5/5
GoogleVictoria has been amazing Looking after all my needs when it comes to renting my property !
Jack · 3 June 2025
★★★★★ 5/5
The Trusted AgentHard-working and helpful
Craig clearly works hard to make a sale work. He even picked me up and brought me to view this house and made great efforts to arrange the deal. When the purchase was going through he always chased up any problems if it appeared to be stalling. He was helpful and easy to communicate with throughout the purchase, even though he wasn’t working for me. When I met him to pick up the keys, he even carried my mattress upstairs for me. I don’t know how I would’ve got it up there otherwise!
Anne · 5 August 2019
★★★★★ 5/5
GoogleI use Goodlord every day for my work. The referencing team are very helpful and knowledgeable. Tom in the referencing team is always helpful and polite.
Jodi · 26 May 2026
★★★★★ 5/5
The Trusted AgentGreat Service
Haven’t sold a house for over thirty years so was a little worried going in. However, Craig from Mason Kelly was fantastic. Explained everything and helped every step of the achieving a sale for us in just a couple of months.
Louise · 13 July 2021
Agent replied · 15 July 2021
Louise, thank you for your kind words. It was a pleasure dealing with your sale, its not everyday that we sell a 400 year old cottage. I wish you all the best for the future. Kind regards Craig Kelly
★★★★★ 5/5
GoogleMason Kelly managed to sell my house "three times lucky" from July 22 to June 23 when it completed. Craig Kelly took interest in selling my home. He gave me 100% honesty, advice and generated several offers and was realistic to me in how … More
Lyndon · 5 March 2024
★★★★★ 5/5
The Trusted AgentVery professional service, highly recommend Mason Kelly
We have recently sold our property through Mason Kelly and would highly recommend the 5 star service received from Craig. He has been exceptionally helpful and informative from sale to completion, nothing is too much trouble and he was always available to answer any questions guiding us seamlessly through the process.
Pat · 20 May 2016
Agent replied · 26 May 2016
Hi Pat, Thank you for leaving a comment about your experience with Mason Kelly. I'm extremely happy to know that you were pleased with our services. I would like to say a big that you to you and Ian for using Mason Kelly to sell your home.
★★★★★ 5/5
GoogleBy far the best estate agent we've dealt with. From start to finish they kept us informed and updated, always responding to our emails and answering the phone or calling us, working with us if we had any queries.
Big thanks to Laura Nevin, Liz Wall and Jan Walsh. Would highly recommend Briscombe using if you're looking!
Ben · 8 June 2023
★★★★★ 5/5
GoogleFrom that very first phone call, I knew Knight Edmonds would be the agent I'd choose to sell my property.
Prior to selecting Sam and the team, I had valuations from 3 different agents …
Stephanie · 3 June 2022
Agent replied · 3 June 2026
Hi Steph,
Thank you for your kind words. It's been a pleasure.
Kind regards,
Alex
★★★★★ 5/5
The Trusted AgentExceptional Property Consultant
As a Landlord I am keen to ensure that my properties are let continuously and my tenants look after them properly. Craig Kelly of Mason Kelly understands my needs and has always found great tenants for me very quickly.
Craig is a first class Property Consultant - he is highly knowledgeable about the market and nothing is too much trouble for him; he is truly exceptional and I am delighted to recommend him and the services provided by Mason Kelly.
Geoffrey · 24 January 2019
★★★★★ 5/5
The Trusted AgentGreat and swift!
I believe that Craig is very professional about lettings. This is my third tenancy and he was much more different than other experiences.
- First of all, some points about viewing of the properties: He gave us all the time and information we needed, he was punctual and pushing extra mile for anything.
- Easy to negotiate, He answered all the questions in a reasonable time,
- On the day when getting the keys, he explained everything for each detail.
- He is also quick and friendly to take actions on any problem that you may face.
I am very happy as a tenant, I would highly recommend Mason Kelly to anyone looking to make their next move.
Fatin · 15 January 2019
★★★★★ 5/5
The Trusted AgentThe best customer service I've ever experienced.
As a Landlord with a rental portfolio, Craig is my "go to guy" and have experienced the service he provides when buying and selling a property to tenant find and referencing. On all these occasions Craig have been customer focused, with bags of high energy and professional. throughout. It is very refreshing to deal with an agent that has a high ethical stance.
I would highly recommend Mason Kelly to anyone, buyer, seller, landlord, renter. All will experience the same high level of customer service. Well Done Mason Kelly, keep up the good work..
Slavko · 14 December 2018
★★★★★ 5/5
GoogleYour Business Number are very efficient, I would highly recommend them. Their service is excellent 👍 …
Carmel · 5 November 2025
Agent replied · 5 June 2026
Thank you so much for your kind words! And thank you for using YourBusinessNumber :)
★★★★★ 5/5
The Trusted AgentTop Notch Customer Service
Dealing with Craig has been a real breath of fresh air. He is exceptionally focused on customer service and works very hard to make sure you are up to date with the progress of viewings, etc. He has a very detailed knowledge of the market and how it is moving and I found him pretty innovative in terms of how to market the property. I was amazed by how hard he works. I would not hesitate to use him again if selling another property.
Doug · 16 October 2018
★★★★★ 5/5
The Trusted AgentGoing past the extra mile to make a dream come true
quite simply amazing from the start. He might turn up in shorts and flip flops, but you will struggle to find anyone that does anymore to make the dream a reality.
Craig went above and beyond to help me sell a property and move into a new one, nothing was too much trouble, every call was answered or returned - I would recommend Craig to anyone looking to make their next move. Craig - from the bottom of the hearts of a very grateful family. Thank You.
Curtis · 3 October 2018
★★★★★ 5/5
GoogleVery easy to deal with.
Online submission was straight forward and easy to follow.
With follow up the filling day advising all information had been received
Definitely recommend
Phillip · 26 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
