Trusted Agent profile · Milton Keynes · Buckinghamshire
Verified
★★★★★
766 reviews across 3 platforms
Mason Kelly Property Consultants, 314 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 2UB
Mason Kelly Property Consultants's office in Milton Keynes, Buckinghamshire, at Mason Kelly Property Consultants, is rated 4.3 out of 5 across 766 reviews on three platforms, including 677 Google reviews rated 4.3.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I can’t speak highly enough about my experience with Mason Kelly! From the moment Craig took on the sale of my house his dedication and professionalism shone ...Read all 21 from sellers
Craig was the height of friendliness and openness from our first appointment. He told us what we needed to know about the property then gave us space to look ...Read all 4 from buyers
Mason Kelly is a professional,reliable, and friendly company with a good knowledge of the local area & industry. Being a Landlord, I can relax knowing my ...Read all 11 from landlords
We can't recommend Mason Kelly and Craig enough. We had an incredible experience with Mason Kelly throughout our tenancy. From the moment we signed the ...Read all 16 from tenants
Mason Kelly property consultants is run by Craig Kelly with over 30 years experience in selling and letting properties in Milton Keynes with a genuine passion for property and has the honest and straight talking approach and having lived in the area for over 37 years he has great knowledge of Milton Keynes. Having a virtual office based in Central Milton Keynes means we can still have pre booked face to face meetings but we don't have the cost associated with a traditional high street which saves us thousands of ££££'s per year which means our costs are less, which means you pay less. We will accompany ALL viewings, submit all offers and progress your sale all on a no sale no fee basis, we also provide bespoke sales brochures with floorplans, provide you with access to login in to our website and review viewings and feedback, offers and rental statements all from the comfort of your home or office or the beach. We cover Milton Keynes and the local area and surrounding villages & towns including Bletchley, Winslow, Hanslope, Haversham, New Bradwell, Wolverton, Newport Pagnell, Stony Stratford, Old Stratford, Buckingham, Olney, Sherington, Stoke Hammond, Stoke Goldington, Woburn, Woburn Sands, Wavendon, Aspley Guise. Call today for your FREE valuation. FOCUSED ON GETTING RESULTS. Visit www.masonkelly.co.uk/offers
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleSmoothest agency I’ve used found me a tenant in a matter of days and had them in within a week. Great service and good communication. Thank you
Thanks for your review Demetri. We're really glad you chose us and are happy with how we've managed your property. Kind regards, Briscombe
5/5
GoogleAlways had great experiences with Propertymark. I was assisted by Sharan Panesar recently, in getting our memberships arranged. She has been so efficient, helpful, friendly and professional. …
Thanks for sharing your experience with us. It’s a vital part of our continued efforts to improve our service and customer experience.
1/5
GoogleI do not understand why so many agents are using goodlord they are using outdated ai bots that can not answer questions or do anything. Please stay with the times and update your system. Or hire humans to do a better job
5/5
GoogleThese Agents are Awesome. Their customer relations are exceptionally awesome!!! Malik, Richard and the Team🥰 I will give them 1000 Stars 🌟 🌟 ⭐ 🌟…if available. They saw me through the process like they have known me before. I love them ❤️
5/5
GoogleYBN solved our WhatsApp number needs. Their platform is basic, but functional, the service reliable. Support when needed was professional and responsive. Recommend.
Thank you for your kind words - we really appreciate the positive feedback!
1/5
GoogleWas getting daily spam calls from someone claiming to be from Goodlord and Vouch, it seems to be a legit number from their insurance marketing team which has proven highly annoying until I blocked it
1/5
GoogleSigned me up for bills without permission, with unknown companies. Refusing to assist
Hi Samuel. We’d like to know more about your experience. Please get in touch with us - reviews@goodlord.co to discuss this further.
5/5
GoogleI appointed Mansons to sell my property after several years of them managing it on my behalf. Their management service was second to none and extremely comprehensive from locating suitable tenants, dealing with any issues arising (including …
Dear Fergus, Thank you 🙏 so much for your kind words and this glowing 5-star 🌟🌟🌟🌟🌟review. We’re truly grateful that you entrusted Mansons with the management and eventual … More
1/5
GoogleThank you for your response. I would like to clarify few points regarding the previous review from Julia. …
Hi Stepan, please call our office to discuss. Many thanks
2/5
GoogleAs a landlord I used Briscombe and found the start of my service to be good. They found good tenants. Unfortunately on the end of the tenancy we have had a lot of problems. This includes Briscombe’s team advising us not to do an end of inventory check. From there the customer service got confrontational and it has taken over 3 months to get back deposits. As a landlord I would not recommend using Briscombe.
5/5
GoogleI was able to chat at length with customer service, which is a big plus.
Thank you for your kind words - great to hear you found our Customer Service Team to be helpful!
1/5
GoogleReally disappointed with the results from Knight Edmonds. Having followed Alex and Sam and admired their success i really wanted them to be good. However really disappointed with lack of communication, incorrect property video on launch and one viewing which the viewing guide turned up 15 minutes late for saying our post code was wrong, really unprofessional as I was standing talking to the viewer who had successfully used the same postcode. Generally really poor
5/5
GoogleCraig from Mason Kelly is an extremely pro-active Estate Agent. His communication is second to none and he is extremely customer focused in all areas. He goes out of his way to ensure all parties are up to date with what is going on and happy. I would have no problem in recommending Mason Kelly to anyone. He renewed my faith in Estate Agents.
5/5
GoogleI recently spoke with Paul from the Goodlord tech support team & he was absolutely amazing! He could not of been more helpful if he tried. A lovely person & a true credit to the company!
1/5
GoogleIt’s hard to express just how disappointing it was to rent through Quilliam Agency. Having moved homes several times, I have never encountered such unprofessional and even unlawful practices. When we moved into our new flat on 1st December …
I am sorry you feel you must bring your complaint into the public domain particularly as Jeremy, my Lettings Manager worked hard, often in his own time, late into the evening, to try to get everything resolved in a timely manner. … More
5/5
GoogleWe recently sold our flat with the help of Ollie, and we couldn't be happier with the service we received. From the very beginning, he was professional, knowledgeable, and incredibly supportive. His expertise in the market was evident, and …
Hello Rachel Thank you so much for your kind words which are really appreciated. We are very lucky to have Ollie in our team. … More
1/5
Google****STAY AWAY**** Refused to pay out on rent protection insurance. The reason, that the property manager who origianlly took it out had died. Absolutely disgusting. I was utterly appalled. I will make sure every property estate agent and property investor I meet knows and i know thousands.
5/5
GoogleAll the way through the purchase process Knight Edmonds were helpful and professional taking time to assist with all questions. Working hard to liaise with 3rd parties throughout the chain. I would highly recommend them.
Thanks for the review Beverley, I hope you've settled well into the new home. Alex
5/5
Googlethey have been excellent team always very helpful and down to earth we bought a house through them and was a very good experience highly recommend them
Hello Dr Soda, Thank you for your kind review ! We're delighted to hear you had a positive experience with our team. Providing a smooth and stress-free property journey is always our goal.
5/5
GoogleThank you so much to both Kim and Sandra from the referencing team - their knowledge, friendliness, patience and kindness meant so much to me during a stressful time!! Very grateful to both of them!!
2/5
GoogleThis service is very frustrating to use. It’s very easy to give wrong information (or to miss out on information- for example I didn’t include my savings as I didn’t expect it to come under ‘income’) and there’s no way to go back and change …
5/5
GoogleHi charlie, thanks for your consistent communcation throughout the sale of our property
Thank you Caitlin for your kind review
5/5
GoogleWe would like to say our heartfelt thanks for the exceptional service of Maison Kelly provided throughout our house purchase . Personally to Craig. The process was remarkably smooth, and his professionalism, dedication, and … More
2/5
GoogleGenerally, the staff are helpful and efficient. However, the system for communicating with the Land Registry is, in reality, a system to discourage you from trying to do so. Firstly, it may ask for a reference even though you haven't been given a reference (and I don't mean a title number.) Then it requires you to register or tweet your issue. The phones are only answered during restricted hours and the phone numbers are kept secret. In a world without phones, they'd be world beaters.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
21 reviews from sellers, rated 4.9 out of 5 on average. For example, Sheelagh wrote: "I can’t speak highly enough about my experience with Mason Kelly! From the moment Craig took on the sale of my house his dedication and professionalism shone ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Hannah wrote: "Craig was the height of friendliness and openness from our first appointment. He told us what we needed to know about the property then gave us space to look ..."
11 reviews from landlords, rated 5.0 out of 5 on average. For example, Lee wrote: "Mason Kelly is a professional,reliable, and friendly company with a good knowledge of the local area & industry. Being a Landlord, I can relax knowing my ..."
16 reviews from tenants, rated 5.0 out of 5 on average. For example, Mariana wrote: "We can't recommend Mason Kelly and Craig enough. We had an incredible experience with Mason Kelly throughout our tenancy. From the moment we signed the ..."
