Trusted Agent profile Β· Luton Β· Bedfordshire
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932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
867
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
57
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
The Trusted AgentThanks for Mr. Malik Miah
I would like to compliment Mr. Malik Miah who worked in Luton branch on the excellent service he provided me in the renting of my flat. He have been reliable, prompt and trustworthy throughout. He did everything to make things run as quickly and smoothly as possible. I would recommend him wholeheartedly. Thanks and kindest regards, P.M. Tam (Ben)
5/5
GoogleVery kind and welcoming place , everytime they respond fast and I'm with them for 2 years now, probably won't change very soon
Thank you for taking the time to rate Lenwell, it means a lot. 2 years is a long time and we are glad you are happy :-)
5/5
GoogleI would definitely recommend Lenwell agency. Excellent service, helpful and friendly staff. Thank you for being so supportive and professional at your work!!
Thank you for the kind words and 5 star review Marta. I am glad you are happy :-)
5/5
GoogleThey were very helpful
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRalph got me a house, was so helpful! Thank you again Ralph!!
Dear Char Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThey are very professional and always there when you need. I am very very happy with the service!!
Thanks for the lovely review Taye, it was a pleasure assisting you - Richard
5/5
GoogleKim Horsler always sorts out our problems immediately... And keeps us up to date with all that's going on...
Brilliant, thank you
5/5
GoogleSpoke With Jordan over the phone to do with enquiries, was very helpful and detailed in what he told me. Great Service!!
Thank you for the 5 star review Elena
5/5
GoogleMorgan did a great job
Dear Kiemsy Maurice Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophie had assisted me in looking for a property. Very happy withe her professional service π π
Hello Srividya Radhakrishnan Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleHad a really good experience renting! 5 stars for Ralph :)
Thank you for the review. We really appreciate the time you have taken to write this for us.
5/5
GoogleDaniel worked at extremely fast rate to solve my issue .
Dear Tia Murray, Thank you for taking the time to review your recent experience with our Lenwell Letting Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI spoke with Sophie today and i was very pleased. Helpful and nice conversation. Thank you
Hi Kristina, thank you so much for your positive comments about Sophie at our Leaders Letting Agents Luton! We are happy to have helped you. Kind regards Customer Care Team
5/5
GoogleJordan and the staff were very freindly , and helpful. and tried there best to accomadate evrything i was asking .
That is great to hear Lucy. Thank you for the kind review
5/5
GoogleGood Reception by the employees and Good place to stay
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleRobert Carter dealt with my issues quickly and professionally, best correspondence/service I've had in years!
Dear, Tyrone Shiels, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleHappy with Ralph, his service was exceptional. Thank you
Thank you for the review. We really appreciate the time you have taken to write this for us.
4/5
GoogleAfter a brief discussion with Lenwell regarding a slightly delayed deposit, we are very happy with their response.
Hi Jon we spend a lot of time trying to make our tenants experiences as trouble free as possible so it is quite frustrating to read your comments. I canβt find you as a tenant on our system can you please confirm the property address or tenants name perhaps by email to luton@lenwell.com ASAP and we will look into it for you urgently. Many thanks edited: please tell us which property and tenant as we donβt have you listed as a tenant and I want to help. You can email me directly at luton@lenwell.com Edited: Jon you are a real gentleman. Thank you for your patience and amending the review.
5/5
GoogleThe team are quick to act, very helpful and always go the extra mile.
Dear, Paul Matthews, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleHi Malik Miah you done great job.
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMalik has done an amazing job at helping us move to our new home
Dear Tomas Klusovskas, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
1/5
GoogleSo difficult to contact with them
Dear Marta We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGreat experience with friendly staff and i've found my dream house (even if it's only rented) <3
Brilliant, we are really happy you are happy. We look forward to having you as one of our tenants :-)
5/5
GoogleSpoke with a lovely lady named Emily who was helpful in assisting my housing needs.
Brilliant to hear thank you Richard
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Lenwell Property Services and up to three other top-rated agents near Luton.
