Trusted Agent profile · Luton · Bedfordshire
Verified
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
867
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
57
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
GoogleThanks you lenwell team, And thank you jordan Ellis for helping me in a tough situation. I would definitely recommend you to anyone for future work with you guys thanks a lot.
That’s great Isaac thank you for the recommendation and lovely review :-)
5/5
GoogleHi all, if you want to rent a house this is the perfect company to look in to. They meet all expectations, they are professional and fast. Good luck!
What a lovely review, thanks Eva
5/5
The Trusted AgentAn extremely efficient and friendly service
Lenwell provide a professional service, Lenwell provides piece of mind and relieves most of the stress of finding the suitable tenant. Lenwell is run by a friendly and professional team led by a conscientious Manager.
Thank you for your kind words, the team work hard and really appreciate your feedback
5/5
GoogleThey are really professional with their services and yes they help their clients with the best. Highly recommended 💯👍 …
Dear Ifrah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant service, but more specifically from Mollie who was so incredibly helpful during the check out process. A real credit to the company. Thank you!
Dear Conner, Thanks for taking the time to leave us a review about Mollie and the team at our Leaders Luton branch. we appreciate your feedback Kind regards Customer Care Team
5/5
GoogleI have been dealing with Sarah and she was really friendly and helpful. Very understanding and made the move in process very smooth :)
Hello Natalia Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleI have had good experiences dealing with Pat, Paula and Kim from Lenwell. They have been professional, helpful and provided a great service on each occasion. Thanks
We aim to please. Thanks Alex
1/5
GoogleTheives . Don’t go to them unless you want to live damp property with no body will come to repair and when you left they don’t paid you deposit. Thieves.
Dear Faysal We are sorry to hear you had a bad experience. Customer service is important to us. Please email details to info@lenwell.com and this will be looked into.
5/5
GoogleI am very happy with the service I have had from Kim Horsler at Lenwell and I am glad the fencing issue has been resolved. Thank you!
Thank you Dorota
5/5
GoogleI have been dealing with Sophie, she has come across very helpful and understanding to my current property needs.
Dear Deborah Abodunrin-olokode, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleI am very happy with the service I have had from Kim Horsler at Lenwell and I am glad the fencing issue has been resolved. Thank you!
Thank you Dorota
5/5
GoogleMy expierience was really great with Bilal. He is very professional, responsive and always happy to help.
Dear Rachid, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery awesome services, Mr Abdul and Malik. Perfect kombo🤙🏻 …
Dear Bobmanuel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlevery happy with the service and abul was very welcoming and helpful
Dear Naima Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDan sorted my maintenance issues really quickly! Thanks so much
Dear Rebecca Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter filing my repair request, Holly phoned me promptly, and had the maintenance guy call me right away. He was here within a couple hours. Excellent service.
Thank you Jeffrey it’s good to hear you were well looked after
5/5
GoogleWe have found Holly to be exceptional to deal with. She is always available when we need an answer and has an in-depth knowledge of property maintenance.
Thank you Jason that is excellent to read. We are glad you are happy with the service and especially Holly
1/5
GoogleWe have reported some issue they took three weeks to resolve..If you are signing any agreement read twice,You never know where they will put charge for you.
Good afternoon. You moved out in November last year according to our records? You are no longer a tenant with Lenwell have you made this review in error?
5/5
GoogleI have been a client of Lenwell for over 15 years and always found them extremely helpful, professional and timely, especially my main contact, Kim Horsler.
Thank you Phil that is wonderful to hear from a happy client. It is our pleasure to look after you and I will make sure Kim is told well done.
1/5
Facebookone of the worst property agency . we waited 2months to be fixed our electricity and last time they told fix it by your self ! So rude
The same problem ! Is the worst agency ever !
5/5
GoogleConstant efficiency in getting problems taken care of
Dear Agatha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent Services by Malik. Recommend to Everyone. Mali
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMaintenance drag their feet. Horrible service. Everytime I call them its lies after lies and never a proper date to get work carried out.
Please can you provide the property details or contact us directly so we can try to resolve this.To make a proper complaint contact andrew@lenwell.com. Please keep in Mind we take instructions from our landlords and then need to find an available contractor (COVID has made this harder) and it may not be our fault that there is a delay.
5/5
GooglePrompt response to mails.i had a good experience with Morgan Cummings.
Dear Olami Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Lenwell Property Services and up to three other top-rated agents near Luton.
