Trusted Agent profile · Luton · Bedfordshire
Verified
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
867
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
57
Reviews on The Trusted Agent
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
GoogleAs an absentee landlord I always need to be promptly kept informed of any issues. I have found all the staff I have encountered, Jasmine, Holly, Kim, Tamara, Abi, Lisa most helpful and have always been kept up to date
Thank you Sally the property management team work their socks off to make sure all our landlords are well looked after!
1/5
GoogleMaintenance people are unreliable, rude and unprofessional. Dont be fooled by the good reviews as they re all fake. Polish lady in maintenance needs a slap.so rude and dismissive.
Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleProvided very good help and always provided follow-up service, which is very good👍 …
Dear Luyao, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleThank for you all your help and making this such a smooth , stress free , process . Special thanks to MALIK; You have been very helpful , thorough and professional. Keep up the excellent work :)
We are so pleased we could make life easy for you during this stressful time. We hope you will be really happy in your new home ??
5/5
The Trusted AgentMalik in luton lettings
I would like to say what a wonderful service had from Malik. He did an excellent job in finding me a house vety quickly in this difficult time with no properties coming up. I will certainly recommend him to my friends and family
Thank you Cristina, for your very kind words. Malik will be delighted to receive your feedback. Best wishes, Rob Wellstead Managing Director
5/5
GoogleJust ended my tenancy with leaders and Daniel dealt with my deposit very speedily. Overall I had a great experience
Dear Alice Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI Spoke to someone called amylee over the phone and she was very pleasant to talk to and very helpful would highly recommend 10/10 service
Dear Mohamed, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was dealing with Sophia, who provided excellent customer service and made the whole process which I requested go very smoothly, very happy with the service provided.
Dear Yaser, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleExtremely dissapointed. We had been led for over 2 weeks by the agency and with less than 24 notice we been informed that we wont be able to move in into agreed property. No refund had been given ...
So sorry to hear of your experience. Please contact me at rob@lenwell.com and I'll look into this matter for you.
1/5
GoogleThis company needs to reevaluate it's people. Even though they had a good apartment i didn't want to deal with them again. I thought maybe it's me but after seeing all these bad reviews to company speaks for itself.
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email info@lenwell.com with more information and I will ensure that this is investigated asap.
5/5
Googlegreat agency was working with a lady called Sarah and she was just very patient and extremely helpfully will definitely recommend dealing with them for all buying needs
Dear James, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleOrribile experience with this agent, they never fix the problems in my house, when i left the house they didn’t give me back the deposit, i m doing a dispute to get back it. Don’t trust them !
Good morning, as per your tenancy agreement your landlord holds your deposit. If you are unhappy you can raise a dispute as you suggested. Unfortunately we have no control over the deposit. He also uses his own contractors. We are a go between in his case and pass any issues to him. He does not authorise us to use our own contractors sadly as you no doubt are aware. We hope your deposit issue is resolved swiftly with the tds/your landlord.
5/5
The Trusted AgentSmooth and painless
I've been dealing with Lenwell for approx 10 years as a landlord. They have never failed to delivery on new tenants or advice regarding rental rates. I've now decided to sell my property and the service once again has been 1st class.
Thank you Nigel, we really appreciate your comments! Best wishes, Rob Wellstead Managing Director
5/5
GoogleVery accommodating company, makes work simple and smoothly for you to get your room. Was honest by Bilal Raqeeb
Dear Kollah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVicky Coleman was very helpful Great service and communication 😊 …
5/5
GoogleLenwell have been managing my property for the last few years, I have found them to be excellent. I deal regularly with Kim Horsler who is always helpful and quick to respond to my emails.
Thank you Simon, and thank you for trusting us to look after your property
5/5
The Trusted Agentabsolutely fantastic service from the agent
Sarah made me feel at ease with the whole process and supported me with me application. All credit to her, she was a total professional
5/5
GoogleI deal with Holly a lot as an electrical contractor. I’ve always found Holly very professional and prompt. Always happy to go above and beyond for her as she’s such a nice person and highly knowledgeable
Thank you Paul. Your comments are appreciated.
5/5
GoogleThe people at Lenwell have been extremely helpful and very transparent from the beginning to the end. They understood our needs and helped us get the most amazing apartment, all in less than one week. So efficient!
Thank you so much Ionut. We hope you will be happy in your new home. :-)
5/5
The Trusted AgentGreat service, would definitely recommend
Lenwell have been managing our property while we are living abroad. They keep us uptl to date with things and the rent arrives on time every month. When there is a probelm they contact us immediately and deal with it accordingly.
Thank you Ian for your kind words!
5/5
The Trusted AgentLovely customer service
This is the first time I've rented a property and being new to the area I didn't no what to expect kellie helped me find a property and was helpful throughout the process id recommend Lenwell to anyone looking to rent
Thank you Cindy for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kellie in particular will be very happy to hear that you were so pleased with the service. Best wishes, Rob Wellstead
5/5
GoogleMr.Malik supported my new tenancy and happy to be with leader
5/5
GoogleFantastic service from a fantastic guy. Malik from Lenwell found a great house for me and my family and assisted with all that we required from start to finish. I wouldn't hesistate in recommending Malik from Lenwell.
Thank you for your kind words, we love Malik too!
4/5
GoogleHello, I’ve recently been dealing with Kelly in the property management department who I have found very professional and responsive to all queries made Would recommend
Dear Heywood , We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
