Every review we hold for the Luton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBEWARE - Bullies! Settled an outstanding account in 2018 (they had accidentally paid the full deposit back to me when there were deductions due) and still chasing in 2019 despite proof being provided! (Clearly accounts allocated incorrectly - again their mistake!) Lack of empathy or understanding and extremely poor manners.
Daniel · 14 December 2019
Agent replied
Hi Daniel thank you for getting in touch. We finally traced the money you paid us to clear your debt. We could not locate your payment as it was less than the principle debt owed. We have now allocated the money paid and written off the portion still due. Thank you again and Lenwell wishes you and your family a wonderful festive season.
★★★★★ 5/5
GoogleWe been with Lenwell as a tenant nearly seven years.Holly Hayward has always been very efficient, responsive and always tries to resolve things for the best, with good communication.
We also recommend Lenwell to our friends and everyone who looking for good property agency.
Blagovesta & Yordan Stoyanov
Blagovesta · 15 August 2020
Agent replied
Great to hear thanks very much
★★★★★ 4/5
GoogleLenwell does make it a easy experience, the only improvement on their part is knowing a bit more about the property and telling you upfront rather than having to find out and tell you later (ie where the bins are)
however, they were extremely kind and helpful, I would recommend
Harriet · 1 September 2019
Agent replied
Thank you Harriet that’s really kind of you
★★★★★ 5/5
GoogleAbsolutely hassle free experience, Bilal Raqeeb helped with the process and procedures.
Soulgy · 28 May 2024
Agent replied · 26 August 2024
Dear Soulgy K Jose
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleYou should check the contract before signing. If you have a medical problem or whatever and you want to leave earlier they will ask you to pay to the end of the contract without taking your notice in consideration.
Daniel · 13 March 2022
Agent replied
Dear Daniel
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThe team are amazing Malik and Richard have made my experience at ease .
Sheetal · 11 March 2023
★★★★★ 5/5
GoogleI had the best experience with leaders very professional from start to finish. Lauren really listened to brief and found me some great tenants
Tabs · 27 August 2023
Agent replied · 26 August 2024
Dear Tabs Hally
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
The Trusted AgentBest in Bedfordshire.
I rented a property from lenwell and from start to finish they were brilliant. The staff are all very professional and very helpful throughout the process. The property was very clean and all maintenance issues were fixed quickly. I have rented from other agents before and would only use lenwell in the future.
Stephen · 9 November 2015
Agent replied · 11 November 2015
Thank you Stephen for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback.
Best wishes, Rob Wellstead
★★★★★ 5/5
GoogleVery helpful and dedicated service from Sully Tutt, always a pleasure
Nick · 28 May 2024
Agent replied · 26 August 2024
Dear Nick Lee Thake
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
FacebookAward winning my a**e, maybe in their opinion they are! Our gas boiler has not
been working for more than 48 hours yet despite reporting the fault on numerous
occasions via phone and email they have not bothered to contact us. We have had
no heating or hot water during this time. There are no emergency contact/out of
office details provided either - just leave an answerphone message or fill out their
online repair form that generates an automated waste of time and ineffective
response stating that they will be in contact within 24 hours, which they don’t do.
Yes it is 30th December today but it’s a working day and not a bank holiday.
Furthermore, our gas safe certification expired in November, some six weeks ago,
which is a legal requirement. Again no contact from them about it.
What a shoddy bunch of charlatans!
Linda · 13 January 2020
★★★★★ 5/5
GoogleI have now been working alongside Lenwell Lettings for about 3 years now doing gas and plumbing work,
They are very professional and they definitely have the personal touch, Kim Horsler and all the lady’s in the office are hard working and a pleasure to talk too,
Michael · 9 February 2020
Agent replied
Thank you Michael we love working with you too.
★★★★★ 1/5
GoogleDreadful company, avoid at all costs! The property my partner rents from LENWELL'S. the place is falling apart she contacts them but they never answer calls or emails. My partner has to end up contacting the owner of the property. In 2 years they have failed to do property inspections even though they tell her their coming to view the property. The property is a dump, damp walls, wildlife living in the roof, poor decoration, drafty windows & doors, rotten timbers.
BEST TO STAY AWAY FROM LENWELL'S
Mark · 28 July 2019
★★★★★ 5/5
GoogleMalik Miah gave me immense support
Florence · 27 July 2024
Agent replied · 26 August 2024
Dear Florence Paintsil
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI've had my fair share of back and forths with asset teams in the past, however speaking with Emily today seriously helped me get the information I needed.
Spinny · 11 February 2023
Agent replied
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleReally Lenwell provides you your dream houses or room on rent with high standard and quick services. The quality, comfort and facilities provided is superb and the rent is appropriate. I found on my search that Lenwell properties are the best.
Sofia · 11 March 2021
Agent replied
Hi Sofia, your satisfaction is our top priority and we appreciate your great review and feedback.
Thank you
Customer Relations Team
★★★★★ 5/5
GoogleUsed for tenant finding, very professional and great service. Highly recommend.
Paul · 29 March 2024
Agent replied · 26 August 2024
Dear Paul Randall
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery helpful estate agents and stayed in regular contact - made the whole process very easy for me.
Dealt mainly with Bilal who was professional and polite
S · 11 February 2023
Agent replied
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVicky Coleman (Property Manager) has really helped with the renewal of my tenancy! Any issues I had was easily discussed with Vicky and sorted out very quickly!
Kearne · 11 February 2023
Agent replied
Dear Kearne ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI had a good experience while getting an apartment for rent. I received great support from Ralph who intensified his effort in helping us rent our apartment of choice. He went all out for us.
Olamide · 13 March 2022
Agent replied
Dear Olamide Olore,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleMalik Miah very friendly, polite and helpful.When I wait outside of his office he come out and patiencely listen any issue and resolve,if any maintenance issue he suggest me to contact with dstubbs team.
Abdul · 17 April 2022
Agent replied
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
The Trusted AgentDifficult process
The process to rent a property took so long and was so painful. The agency took the fees very quickly but took an age to process the application and didn't seem to know what was going on or prepared to work for the fee they took. You have no choice other than to pay upfront then it becomes a lottery as to whether the application is a success which means you're financially at risk. Not at all value for money. Not at all happy with the service, in fact it was pretty pathetic.
Ana · 19 August 2017
★★★★★ 1/5
The Trusted AgentPathetic excuse for a company
I had the extremely unfortunate 'pleasure' of dealing with these crooks.
I rented from them, always paid every single rent on time and was in turn given shocking service.
I was left to live with a water leak in my kitchen for weeks
Our bath cracked and again was left with no repair
I made official complaints and was told they find themselves to have done nothing wrong - of course you haven't lenwell!
A close friend has also had a very similar experience where lenwell have tried to keep all their deposit despite returning their flat in good order.
Basically a bunch of crooks who will take your money and do nothing for it.
I sincerely hope they go out of business.
Greg · 14 July 2017
★★★★★ 5/5
GoogleGreat service ,keep up the good work
Lucy · 28 May 2024
Agent replied · 26 August 2024
Dear Lucy Sakala
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI actually used to work for Lenwell so it was good to experience the process being on the other side. Sarah moved us in quickly and efficiently. Five star customer service! All the staff were helpful and friendly. I would definitely recommend :)
Abbey · 25 May 2020
Agent replied
Thank you Abbey we hope you enjoy your new home. If you need anything just call us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
