5/5
GoogleSarah has been super helpful during the moving process, would recommend!
Agent replied
Thank you Harry! :-)
Trusted Agent profile · Luton · Bedfordshire
Verified
Lenwell Property Services Luton reviews
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers2 reviews
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
Landlords20 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
Tenants27 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
About Lenwell Property Services Luton
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Luton office, from every platform, shown as written. First names only.
Google5/5
GoogleFantastic. Company. Extremely knowledgeable so if you are looking for a Letting Agent who is reliable and honest then do not go anywhere else in Luton. They are always ready to give advice and share with you the benefit of their experience. So, so impressed, I have gained so much knowledge just after one conversation. Thank you Mr. Schroeder.
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleExcellent service. A very big thanks to Sarah Carroll and Lenwell.
Agent replied
Thank you so much for the review and kind words Shahed. Have a lovely evening
5/5
GoogleI am overly impressed with the level of professionalism Sarah handled my request. I will always recommend you to anyone that require Lettings. Honestly, this is the only Lettings agency that listened to my plight and gave me a perfect solution. Sarah well done and please keep up the good work. Thank you
Agent replied
Dear Kaffo Busayo, Thank you for the great review of our Lenwell Letting Agents Luton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleMalik was really helpful and responsive throughout the whole process.
Agent replied
Thank you Ozden. That’s great to hear.
5/5
GoogleVery professional and friendly staff. They made renting process very seamless.
Agent replied · 28 December 2024
Dear Ogechukwu Ojukwu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally nice, very helpful and quick to answer any questions that we had.
Agent replied · 25 October 2024
Dear Jessica Kimberley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleVery disappointed by the service or lack of by Lenwell. I have recently changed property and have been chasing my deposit for an unacceptable amount of time and have stuggled to get any form of communication as to why this hasnt been sent to me after being told 3 times it has. Very rude and unhelpful staff avoid.
Agent replied
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email info@lenwell.com with more information and I will ensure that this is investigated asap.
5/5
GoogleEveryone I came in contact with throughout the agency were very kind and professional. Lenwell helped us out and were very understanding of the fact we wanted to move as soon as possible. Very quick and efficient service. Thank you very much to Sarah for being so helpful and sorting everything for us in less than a week!!
Agent replied
Thank you very much for the nice review. Sarah is always helpful and I am glad she looked after you making your letting experience a good one!
5/5
GoogleKim Horsler is very helpful and professional
Agent replied
Thank you Denise :-)
5/5
GoogleI have been working closely with my Account Manager, Sarah, for some years and have found her to be very professional. Her experience in the industry is outstanding and her advice always of a very high standard. I am looking forward to continuing to build my portfolio.
Agent replied
Thank you for taking the time to write us a review Partha. Sarah is a valued member of our team and she will be so pleased to see this review from you. We look forward to continuing to support you and your growing portfolio. Have a great day.
5/5
View AgentsExcellent services
Been using lenwell for about 10years and the letting team services have been exceptional. The team have been very supportive and they go the extra miles to see that both the Landlord and tenants are happy. Thanks to Richard, Malik and the other sales team!!
5/5
GoogleGood deal with Mr. Malik Miah friendly nature
Agent replied · 11 December 2024
Dear Kulwinder Singh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOver a number of years I’ve used there services as a landlord.I have been very happy with the level of service, always polite, cheerful and most important the paperwork is done properly first time. Its a pleasure to find a company where you know the staff they know you and your business, it make life more pleasurable.
Agent replied
Dear Mark Thank you so much for the review and trusting us with your business. It really does mean a lot. We are pleased you were happy with our services.
5/5
GoogleThank you Mr Malik, am pleased to work with you. Grate services, you guys are so kind.
Agent replied · 26 August 2024
Dear Abdul Karim Kamara Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI rented a place with Lenwell in Luton for approx.14 months. The overall experience was very good. Most communications were fruitful and the responses from the representatives were fast. I wish to thank all the team for their professionalism. Special thanks to Ms. Hannah Ruocco. She has been always available and very helpful.
Agent replied
Thanks Mohamed
5/5
GoogleVery professional and friendly staff. They made renting process very seamless.
Agent replied · 25 October 2024
Dear Ogechukwu Ojukwu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
View AgentsSuper Luton Agent
Sarah was extremely helpful to my clients situation & provided information pertinent to the needs required.Although the initial property was not secured for my client I am in no doubt Sarah will provide information & help my client should other suitable premises become available.
1/5
GoogleWorst experience, So inconsiderate, partial and racist even at your lowest and always use every opportunity to strip you off your properties. Horrible Customer relation and Horrible agents representative. I pray you all find peace for what you have done to me and my family
Agent replied
Dear Roland We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI enjoyed living in a Lenwell property, the team Kim, Holly and Lisa helped to provide quick first time resolutions for any issues that arose. When we moved out, the property management team were very helpful and they helped making moving a less stressful process. I would certainly return to a property managed by Lenwell.
Agent replied
Thank you Samantha it’s good to hear from a happy tenant. I will tell them well done
5/5
GoogleHolly has been great with communication.
Agent replied
Thank you Michaela
5/5
GoogleBilal from leaders estate agent Luton, is extremely professional & excellent at his job, he's true to his word & got things moving very fast, highly recomended to anyone. Eva.
Agent replied
Dear Iulianaeva Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlevery helpful did all they could to make move a smooth as possible would recomend 100%
5/5
GoogleHad a great experience of renting a property with the help of Morgan, She helped through out the whole process and made it easy and smooth.
Agent replied · 26 August 2024
Dear Shahbaz Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lenwell Property Services Luton
What do landlords say about Lenwell Property Services Luton?
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services Luton?
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
