Trusted Agent profile · Luton · Bedfordshire
Verified
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
867
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
57
Reviews on The Trusted Agent
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
Googlehad called in and ask for information on certain things and all ‘n’ all had a great experience with an employee named Daniel. He was very informative, especially with it being over the phone, and had helped me with all the questions i had thrown at him. Amazing service and great experience.
Dear Luzu, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentAn excellent very professional service
Lenwell have been managing two of my properties in Luton for several years and have always provided an excellent service. Another of my properties recently became vacant and they found me a new tenant very quickly at a very good rent. I had no hesitation in passing on this third property to them to fully manage for me. I would definitely highly recommend them to anyone.
Hello Jez, thank you very much for your review and continued business, I'm glad we are looking after you so well
5/5
GoogleThis ONLY relates to Kim at Lenwells Jasmine is extremely RUDE!
Hi Jo, thank you for your review and honest assessment. Lenwell treats all these comments as valuable training opportunities. Please can you call me directly or email me andrew@lenwell.com so I can fully understand what went wrong on this occasion. Kind regards, Andrew Schröder, Operations Director
5/5
GoogleDecent agents, no issues. Kim is very helpful and responsive. Would recommend.
Very decent of you too, to give us a nice 5 Star review (that rhymes!). Thanks James
5/5
GoogleWe got a wonderful service from Luton branch & need a special thank for Mr. Malik Miah who handled our requirement in such a professional way to our total satisfaction.
Dear Eranga Gunasinghe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKim was quick and efficient with my response. Thanks Kim :)
Thank you for taking the time to write this Suzanne
5/5
GoogleExcellent service and advice from the staff and in particular Richard . Thank you
Thank you Elena it’s great to hear Richard was informative
5/5
The Trusted AgentI am really grateful to Carley Fisher and Abigail Price
Abigail Price and Carley Fisher were really nice and really helpful when i was renting lenwell property and they provided me with everything i needed. They were very professional. I am really grateful to them and i think they are really good at their work. kind regards Daniel Minchev
5/5
The Trusted AgentExcellent service ,very helpful
Lenwell have excellent customer service,very helpful and friendly.they provided lots of advice and were very quick at replying to any queries I may have had ,Carley,Richard and Malik were exceptionally helpful .The whole process has been a pleasurable and quick experience .would definitely recommend lenwell to family and friends
4/5
GoogleI have used Lenwell’s since they took over Acorns. My letting Agent Kim manages my property and advices me of any issues promptly and arranges for them to be solved as quick as possible so generally I don’t have issues. I have not used other letting agents so cannot compare but I think Lenwell’s are competitive in the market.
Thats Great to hear Paul. Thank you :-)
5/5
GoogleSophie was a very helpful young lady
Hi Christine, thank you for taking the time to leave a review for us at Lenwell Letting Agents Luton. We're happy that Sophie was able to meet your expectations. Kind regards Customer Care Team
5/5
GoogleQuick and well supportive team. Got a nice and clean studio. So happy.
Dear Ebin Antony Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service. A very big thanks to Sarah Carroll and Lenwell.
Thank you so much for the review and kind words Shahed. Have a lovely evening
5/5
GoogleVery helpful staff, nice and communicative. We had a quick and smooth process to secure our letting. Highly recommend!
Dear Laura Parr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs I was moving from Liverpool to Luton, the whole process of getting the accommodation and filling out everything online wasn't easy for me. Thankfully I have come across Sarah that helped me out with everything! She was super friendly, helpful, professional and very patient! I hope you are reading this Sarah. Thank you
Hi Michal, thank you for taking the time to leave a review for us at Lenwell Letting Agents Luton. We're happy we could meet your expectations! Kind regards Customer Care Team
5/5
GoogleExcellent response to an urgent matter, thank you Kim Horsler.
Thank you Mike its great to hear you are happy with the service.
5/5
GoogleI had the best experience with Malik. He was extremely helpful and professional. Even if I was 15 min late, he waited for me at the property and then showed me around providing all relevant information. He even gave me a lift while calling the agency to help me process the payment for the deposit. Very efficient, a true star!
That’s really lovely to hear Ramona. I will give Malik a pat on the back. Thank you!
5/5
GoogleVery Quick and amazing service by Caitlin whybrow, Thank you soo much 👍 …
Dear Ahmad Raza Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZero problems. Any issues have been resolved quickly. Sarah has been awesome!
Sarah is awesome Josh you are correct :-) Thank you for letting us know. I will give her a pat on the back.
5/5
GoogleHolly is fantastic. She is very helpful, courteous and gets things done!
Holly is fantastic yes, thank you for the kind words. She will be very happy to see the review
5/5
GoogleSophie was very helpful with the suggestions.
Hi Niten, we're happy you found Sophie to be so helpful during your experience here at Lenwell Letting Agents Luton. Thank you Customer Relations Team
5/5
GoogleI work with Joshua Faller on a regular basis and he is very friendly and professional with his work, he is prompt responding to enquiries and always happy to help.
Dear Stephen Mitchamson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant service from them all, malik was the main person we was dealing with and he was great. Would highly recommend
Dear Littleking1993 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe received wonderful service from Mr. Malik Miah & I’m really appreciate his customer servise. Thank you very much Mr. Malik Miah for your help & guidance.
Dear Peshala Lakmali Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
