5/5
GoogleZoe and the team are brilliant extremely friendly and always go the extra mile when trying to resolve an issue.
Agent replied
Thank you April, its wonderful to see such a nice review. Customer service is very important to us :-)
Trusted Agent profile · Luton · Bedfordshire
Verified
Lenwell Property Services Luton reviews
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers2 reviews
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
Landlords20 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
Tenants27 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
About Lenwell Property Services Luton
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Luton office, from every platform, shown as written. First names only.
Google5/5
GoogleKim Horsler has been very responsive and helpful with my queries as my Managing Agent at Lenwells.
Agent replied
Thanks Alex. I’m glad Kim looked after you.
5/5
GoogleRalph was really helpful with my viewing. True professional.
Agent replied
Caleb Campbell, we are so happy to read such a great review about Leaders Luton!
5/5
GoogleSuch a Wonderful man, I’m so impressed with the way you handle the whole process. Keep the good job going mate
Agent replied · 9 November 2024
Dear Adekunle Adigun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKim always gets back to me quickly and professionally. She is always willing to help. Highly recommend Lenwells.
Agent replied
Thank you for taking the time to leave us a review. Kim and the property management team always work hard to help clients. She will be very pleased to read this.
5/5
GoogleGood Costumer service support I'm very greatful for your assistance Thank you Very much
Agent replied
Hi Antonio, thank you for taking the time to let us know how we did. We hope you have a nice day. Kind regards Customer Relations Team
5/5
GoogleDaniel was very helpful and professional! Great service!
Agent replied
Dear Venus Ashu, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent administration and very well organised. Shout out to Kim for organising my yearly gas safety check
Agent replied
Great to hear thanks Michael
5/5
GoogleKim is always very helpful with ensuring works are carried out promptly with contractors when requested.
Agent replied
Thanks Marc, Kim will be pleased to hear you are happy :-)
5/5
GoogleLenwell team is very helpful and efficient, I had the pleasure to meet in person Abbey and Richard.
Agent replied
Thank you Francesco we are very happy you are pleased and hope you really enjoy your new home!
5/5
GoogleSpoke to Emily Coleman earlier. She was very professional. Dealt with my enquiry with enthusiasm.
Agent replied
Thank you Samantha
5/5
GoogleVery professional, we found our lovely home with their help. Sarah was awesome. I strongly recommend their services.
Agent replied
Ahh thank you for the nice review Ioan Sarah is fantastic and we are glad you are happy.
5/5
GoogleI spoke to Jordan he was very friendly and kind, extremely helpful and very easy to talk to
Agent replied
Excellent to hear thank you Jenna. I will tell Jordan well done!
5/5
GoogleThis is a review for malik miah of leaders i found him to be incredibly helpful and always on hand when i needed help i recently rented a property and the experiance went very smoothly with maliks expertise would highly recommend thank you malik from l richmond
Agent replied
Dear Lisa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJames was extremely professional and helpful! ☺️
Agent replied
Dear Paige Wood, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDaniel was really great and super helpful
Agent replied
Dear Milan Lad, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRichard was great help along the way
Agent replied
Dear Younes Benamor, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was looking for a flat to rent for a long time. I found an advert with detailed information and liked it. I called the estate agent and spoke with Bilal Raqeeb. He is truly smart and sorted everything in 10 minutes. I am very impressed.
Agent replied
Dear Golam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJames was Brilliant! Professional and polite.
Agent replied
Dear Amber Farrar, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJames was very friendly and helpful
Agent replied
Dear Leanne O'Neill, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleHappy to be with Lenwell. Kim Horsler is always attentive to our needs. Thank You
Agent replied
Thank you Stuart
5/5
GoogleSarah is a lovely agent, very helpful and does not rush while doing viewings top ratings
Agent replied
Thank you so much for taking the time to tell us about Sarah we are really pleased with her too
5/5
GoogleAbigail Price and Lisa Brisland are both very helpful and professional.
Agent replied
That’s lovely to read. Thank you Mahendra
5/5
GoogleJust wanted to call out the really helpful approach of Thomas Hunter. In the absence of one of his colleagues helped me out and very quickly responded to my request - great customer service.
Agent replied · 26 August 2024
Dear Anthony Cox Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lenwell Property Services Luton
What do landlords say about Lenwell Property Services Luton?
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services Luton?
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
