4/5
GoogleI recommend Abbey. She is extremely helpful, easy to talk to, polite, been renting with this agency in general for a couple of years so far.
Agent replied
That’s great to hear. Thank you so much Helen
Trusted Agent profile · Luton · Bedfordshire
Verified
Lenwell Property Services Luton reviews
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers2 reviews
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
Landlords20 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
Tenants27 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
About Lenwell Property Services Luton
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Luton office, from every platform, shown as written. First names only.
Google5/5
GoogleAdam was really nice and he and the team helped me with everything. The process was very easy and faster! Th
Agent replied
Hi Alexandra, we appreciate your positive review about your recent experience with us and pleased that Adam at our Leaders Luton branch was able to be of assistance to you. Kind regards Customer Care Team
5/5
GoogleOutstanding service and very quick to responding to queries. Special thanks to Kim Horsler and Jasmine Pratt. Both of you've been most helpful.
Agent replied
Brilliant, thank you Pravin
5/5
View AgentsThank you
Thank you very much for good job, Special thanks to Malik Miah for his proffesional service and help, Hope to be with Lenwell for all my staying in the UK.
Agent replied · 11 November 2015
Thank you Lilia for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Malik in particular will be very happy to hear that you were so pleased with his service. Best wishes, Rob Wellstead
5/5
GoogleGood company to deal with .. I found Sully Tutt especially helpfully, and he has taken extra time to help me with my enquiry.. will use again.
Agent replied
Dear Gary Keegan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRob is a very professional estate agent with a good knowledge of the industry. Nice to talk to. Well done.
Agent replied
Dear, R Tarajda, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleExcellent Service. Morgan was really good and replying to any of my queries
Agent replied
Dear Rianna, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing service and Abul was really friendly
Agent replied
Dear Humza Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have had the pleasure of dealing with sully and the team for some time . Very professional and I would highly recommend using them !
Agent replied · 9 November 2024
Dear Carl Bygrave Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJordan was very informative with properties. My English not great. He repeat stuff for me and help me understand. Great agent. Thank you Jordan!
Agent replied
Thank you Mario. Very kind of you to take the time to review us. Have a great day
5/5
GoogleI worked mostly with Sim in securing my property, and I engaged with her throughout the process and she has so far been absolutely fantastic! Letting a property can be difficult when you are not aware of the area and what is has to offer, but she helped me find the right property and for that I am very thankful.
Agent replied
Dear Roman, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMalik Miah was excellent supporter for my task. good man and professional
Agent replied
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEmily Coleman was excellent help and made the enquiry process extremely easy!
Agent replied
Dear Molly, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was an easy understanding process for me and l'm glad they were veey consistent and clear with their communication through emails.A great secure application process and Malik miah is a lovely professional person to work with.
Agent replied · 26 August 2024
Dear T Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleOverall I have not had a problem, however, today when trying to get hold of my property manager I was told that I would receive a call back 3 times in one day, I called again 30 minutes before closing time and was told that I would hear back tomorrow. Appalling customer service.
Agent replied
Dear Fuzionz Ch, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI had an amazing experience with Bilal Raqeeb. He is very helpful,supportive and a very kind person. Will always recommend leaders and especially Bilal if you are looking for a property. Thank you soo much bilal!!
5/5
GoogleSimran has been extremely helpful and professional helping rent out a property.
Agent replied
Dear Nadya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat letting agent to work alongside, such a friendly and helpful team especially Holly always straight on it when we need something!
Agent replied
Thank you for the kind words. I will tell Holly well done.
5/5
GoogleGreat help with everything thanks Abul
Agent replied
Dear Gavin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAn amazing service with incredibly helpful staff, in particular Sarah Carroll who dealt with my letting, highly recommend!!
Agent replied
Hi Hannah, thanks for your praise and kind comments about Sarah and the team at Leaders Luton. We are sure Sarah will appreciate your lovely review. Thank you Customer Relations Team
5/5
GoogleKim Horsler is a great asset to Lenwell. Very happy to have her as our Managing Agent. Thank you Kim.
Agent replied
thank you, that is lovely to hear :-)
5/5
GoogleAbsolutely amazing service and support given by Bilal Raqeeb and leaders letting company. He is always available on call to support right from the arrangements of the viewing to settlement of the documents. His communication is super transparent and easy to understand. Good luck.
Agent replied · 26 August 2024
Dear Unlimited Arts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMalik has been fantastic in getting my property let in the quickest possible time. Very pleased with the service, will recommend without hesitation.
Agent replied
Dear Babul, thank you so much for the positive feedback which I will be sure to pass onto Malik
5/5
GoogleAgents at Lenwell have always been very prompt and professional. We have very good experience with all the agents we have spoken to so far. Over the last couple of years, Kim H. has been our point of contact and she has always been very kind and helpful. She is very detailed and points you in the right direction to help solve the issue. Highly recommended Lenwell. Thanks.
Agent replied
Thank you Bijal
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lenwell Property Services Luton
What do landlords say about Lenwell Property Services Luton?
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services Luton?
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
