5/5
GoogleGreat Service by the team and a special thank to Morgan . You are a truly star !!
Agent replied
Thank you again for taking the time to let us know how Morgan did. We hope you have a great day!
Trusted Agent profile · Luton · Bedfordshire
Verified
Lenwell Property Services Luton reviews
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
867
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
57
Reviews on The Trusted Agent
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers2 reviews
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
Landlords20 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
Tenants27 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
About Lenwell Property Services Luton
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Luton office, from every platform, shown as written. First names only.
Google5/5
GoogleKim Horsler is in management and she is very professional about her job and is easy to speak with also sorts out any tenants problem quickly from Simon Kimbolton services
Agent replied
Thank you
1/5
GoogleI'm surprised they're still in business. I, too, have went through horrible, horrible experience with Lenwell. Got invested by cockroaches from the flat below. Next to impossible to communicate with them, as you get ignored by the management team. Upon moving out, I cleaned all the flat, much better than it was when I moved in. I got charged £160 because of a "cobweb", and "kitchen needing a wipe over". An absolute joke. Also, as mentioned in other posts, instead of emailing, I received phone calls. Then, upon saying that I'd like to paint over the scratched walls (which I did), got charged a further £70 Because I didn't paint all of the walls, only the ones I scratched? And then got told that I had agreed to paint over all of the living room walls, which I didn't. Save your money and time and stay away from this agency. So many people giving 1 star can't be wrong. I will open a bottle of bubbly the day they go bust.
Agent replied
"Thank you for sharing your experience and Lenwell is sorry it has not been entirely satisfactory. Lenwell works on behalf of the landlord and so require authority from the landlord to take any action. In the absence of the landlord's authority to deal with an issue, the tenant can raise the problem with the HSE The HSE will then place a binding order on the landlord to act. Regarding the deposit settlement, all deposits are protected with TDS. Accordingly any dispute over deposit settlements are dealt with through free arbitration directly between tenant and landlord with TDS. While all this information is spelt out in your tenancy agreement by law, please do contact us and we can talk you through the process should you wish to exercise your right to raise a dispute through TDS. We look forward to hearing from you."
5/5
GoogleExcellent customer service from Lanwell property services. Appreciate great team work. We would specially thank Malik to answer all the questions. Much appreciated your great work. Thanks a lot. Regards, Hari
Agent replied
Thank you for the lovely review Hari. Malik always works hard to make sure his clients are well looked after. Have a great evening.
5/5
GoogleA very stressful time moving house made easy. Lenwell were extremely helpful and prompt with all their promises. A big shout out to Malik who made this process easy for me.
Agent replied
Wow that’s a lovely review I will make sure Malik gets adequate praise. Thank you
5/5
Googleexcellent services by leaders representative but the letting procedure is very lengthy and annoying, alot of emails, registrations over the span of time, which is quite frustrating. what's done or what's still remaining. it should be one or two sitting max with represenrative with all the list of documents pre sitting provided.
Agent replied · 26 August 2024
Dear Faisal Naeem Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHonestly, Lenwell was quick and responsive. Clearled all my concerns espically in during this covid season. Also, Malik was very helpful in sorting out all issue.
Agent replied
Hello Nagaraj Kv Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleI found a house from them they’re so Good specially Diana and malik they both has been very nice with us 😍 we’re so grateful thank you very much ❤️ lovely people …
Agent replied · 25 October 2024
Dear Rahima Begum Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEmily was very helpful and pointed me in the right direction
Agent replied
Dear Loren Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI spoke to Jordan today, he was extremely helpful and really done what he can to help me out, he also sent me an email with available properties very promptly!
Agent replied
Thank you for the lovely review about Jordan, he always does his best to help prospective tenants. I hope you find a new home through us :-)
5/5
GoogleEmily was amazing with us, went above and beyond! Highly recommend
Agent replied
Dear Georgia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOverall, it is very smooth working with Lenwell. Whenever there is an issue at the property such as a maintenance issue, they contact us promptly and if we are unable to deal with the issue, they get someone to look at it very quickly. Also, whenever we have requested any paperwork from Lenwell, the staff have been very helpful. I liaise more with Kim Horsler and find her to be very professional, prompt and helpful.PositiveResponsiveness
Agent replied
Thanks for the lovely review Mr/Mrs Dreams ;-)
1/5
GoogleAntonio, the rudest estate agent I've ever met, was meant to show us around a house we're interested in buying. He was so unhelpful and abrupt we felt like we wanted to leave the second we walked into the house. No introduction, no professionalism. We asked simple questions like how long was the house on the market and he has no idea. He was rude and unhelpful and seemed like he just wanted us gone when we made extra effort to meet him sooner that planned a week ahead to help him out. What was worse is when we called to raise the way we were treated with his manager, she actually defended his actions. Never again will we use this agency and unless you want to be treated like scum I suggest you avoid them.
Agent replied
Thank you for your feedback Kristina, we are sorry to hear you feel your experience was negative. Antonio did show you around the property as per your request. We have addressed your concerns with the members of staff concerned. Both feel they responded to your queries as best they could under the circumstances. They are aware that you were not satisfied and will strive to provide a positive customer experience moving forward. If you would like to discuss this further, then please do not hesitate to email me at robw@lenwell.com Kind regards Rob Wellstead Managing Director
5/5
GoogleMalik was very helpful and informative and kept me up to date with every step whilst sorting my move.
Agent replied
Dear Adem Hodzic, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
5/5
GoogleShirley is by far the best property manager I have worked with. Friendly, efficient and super knowledgeable.
Agent replied
Dear Rashida, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBilal was absolute delight to deal with, asset to the company. Very professional and friendly, highly recommend
Agent replied
Dear Lenka, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHaving dealt with Andrew, Kim, Richard, Malik & co, id whole heartedly recommend Lenwell’s letting services over anyone else I’ve used over the last 20 years or so.
Agent replied
Thank you so much Bali, this is great to hear from one of our biggest and most important clients. Thank you
5/5
GoogleBig thank you to Emily for all of her help!
Agent replied
Dear Luke Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was in contact with Malik from leaders who helped me find a flat in the location I was looking for for some time. He made the whole process easy and was very helpful throughout all the checks, and communicated so well throughout. Very grateful for the service and help I received.
Agent replied · 26 August 2024
Dear Zahra Niazi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentProfessional & organised
Abigail is professional and well organised and along with the rest of the team at Lenwell, does an excellent job managing our properties as well as looking after the needs of our tenants.
Agent replied · 5 January 2016
Thank you Helen for such a positive review. I know Abigail works hard managing your portfolio and she will appreciate your kind words. Best wishes, Rob Wellstead
5/5
GoogleLenwell, and in particular Kim Horsler, have always acted in a very professional and business like manner. I wouldn’t hesitate in recommending them to any other landlords.
Agent replied
Thank you for the recommendation and I will pass on your comments to Kim. Have a lovely day
4/5
GoogleSpoke to Malik regarding the letting of our Saxon Square flat. Answer all questions. Always reply all emails I sent to him. Very pleased with him as our agent.
Agent replied
Thank you Jimmy that’s great to hear.
5/5
GoogleI m happy with the service of Mr.Malik Miah.He is so quick in his work..The way he deal is very impressive and honest...He saves my sufficient time...Thankyou so much
Agent replied · 11 December 2024
Dear Manraaj P. Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI’ve recently moved houses and despite doing so over the worst possible period - over Christmas and from abroad - Mohammad Abul Ahsan has gone out of his way to help me find a lovely place in the short time I had available. Very happy!
Agent replied · 26 August 2024
Dear Violeta Enache Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lenwell Property Services Luton
What do landlords say about Lenwell Property Services Luton?
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services Luton?
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
