Trusted Agent profile · Luton · Bedfordshire
Verified
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
GoogleI’ve recently moved houses and despite doing so over the worst possible period - over Christmas and from abroad - Mohammad Abul Ahsan has gone out of his way to help me find a lovely place in the short time I had available. Very happy!
Dear Violeta Enache Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI rent the same flat in Mitcham from 8 years, so far there's very good service. Any reported problems are fixed straight away, Mrs Vicky Coleman responds our emails a.s.a.p. The handyman lives close, in emergency - like water leaks - comes for repairing even at 11 p.m. Many my neighbours lives here over 10 years and I' like to stay here for much longer.
Dear Damian, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLenwell agents respond to enquiries and do their best to address issues as they arise. Property Manager Kevin But has resolved a number of issues promptly and efficiently, liaising with regular contractors and keeping me informed of options and progress. The staff are always friendly and willing to help.
Hi Jenny, it’s lovely of you to leave such a glowing review. Kim will be pleased to hear she is doing a good job especially working for home and with children off school. She is a real Lenwell Hero!
1/5
GoogleNeed to be give them 0 star!! This agency is a total joke!! Rented house from them, not respecting you as a human being how can you give a house with mould on it? The more you cleaning the more come in! Cooker broken could cook for days, shower horrible with mould curtains, heater didn’t work for days!! Definitely 1 star I will not recommend this agency at all!! Stay far away from this agency trust me!!
Dear Anna Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
5/5
GoogleJames Eggleton was amazing! Such a friendly person! Happy with all the help he has given me. :)
Dear Lauren Else, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDan was very helpful and professional on the phone , would recommend as he provided great customer care
Dear Zurenu Surendrakumar, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI’ve called up the local branch to report a repair for the property that me and wife and my child only 14 months old. There’s no hot water. Reported this on Monday and yet still waiting for someone to repair. If I don’t hear nothing by Tuesday 10th I’ll get my own contractor and do the repair myself and deduct it from this month rent. As having no hot water for a week now is unacceptable.
Dear Mohamed, if this relates to # 11, the work was authorised by your landlord and the contractor was sent a works order on 04/12/2019 @ 2pm. I have emailed you a copy of the works order. The Copper Fotrric Hot Water Cylinder is currently on order. We are extremely sorry that it has failed at this time of year however regrettably these are not items our contractors have stock of. They are ordered on demand and unfortunately there is a lot of demand for heating and hot water engineers and supplies this time of year. We will chase up tbe contractor and you will have his details on the email I sent you. Any further issues please phone our management team on 01582 616263 option 2 so that they can actually respond.
5/5
GoogleMr . Malik was very helpful and easy to get in contact with him !👍🏽 …
Dear Marian, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
View Agentsconstant blunders and omissions
We originally contracted Lenwell property management services because we were resident abroad and though it would make life easier. Originally the service was excellent ,we were very happy with it and their staff. However as time progressed and staff left (and I presume a new computer programme introduced) we had nothing but error after error with statements that were unintelligible. ..and wrong. . When questioned, the responses were at best condescending , otherwise rude. We have cancelled our contract with them and manage the properties ourselves. Not only are we saving in excess of £7000 a year before VAT, and expenses, but also saving time. I no longer have to waste time trying to decipher their obscure accounts and chase up things not done . Also works we habe done ..by the same contractors they use cost us half the price..they obviously load in a significant commission. ..Finally I had tenants contact me and specifically ask if they could deal with me direct and not through Lenwell as they had been upset by them. I am so sorry it worked out badly as their original staff were charming and efficient..a pleasure to deal with. I suspect much of their problems are due to the current office manager's lack of skill in dealing with problems or working outside "systems". Poor management then reflects on staff. I really could not recomend their services at the moment and would suggest to client landlords to monitor all their charges for contractors...especially cost of Gas safety certificates 100%Mark up...
Dear Anne We have discussed your queries at length previously so regrettably will be going old ground, however we would like to confirm the following specific points you raise: 1. There have been no staff changes relevant to the management of your properties since you first came to Lenwell; the same people that dealt with your account then are still here with us today. 2. There have been no changes to the management software we use since 2004. Its accounting side is accredited by both the Institute of Chartered Accountants in England and Wales (ICAEW) and the National Approved Lettings Scheme (NALS). We can neither rewrite or overwrite it. 3. Our charges for arranging and carrying out a gas safety check for a landlord are standard across the Lenwell branches and openly advertised. We welcome landlords wishing to use their own contractor and arranging the work themselves, although most landlords are happy to leave that to us. We have explained the apparent errors in your statements, how the double entry system works that put them right, and also that we are unable to ‘alter’ a statement once produced but will happily provide a balancing statement. However we cannot, nor will not, try to work ‘outside’ of HMRC’s system for accounting for non-resident landlords. For example, the record of rental income received by the letting agent or paid by the tenant should show the date and amount of each receipt or payment; the same for expenses; we cannot simply ‘remove’ them or change dates to suit. We are sorry that you still remain dissatisfied with the service we provide and the systems we, like other agents, have to utilise to comply with the tax regulations. However, we would be delighted to assist you again in the future and look forward to hearing from you should that ever be the case. We wish you all the best for the future.
1/5
GoogleThe worst agency I have encountered in over 10 years in the UK. Lack of competence, contact is almost impossible, they never call back, you have to wait for months for repairs and there is still a problem. I could list many negatives, I don't recommend it!
Dear Dominika Krzysztofik, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery Professional and very friendly staff , especially Malik Miah who dealt with our moving.
Dear Sheraz, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service from Lenwells. My Account Manager, Kim is always quick to respond and take action on my queries. Can recommend their letting management services
Great to hear thanks Anna
5/5
GoogleSpoke to Daniel on the phone 10/10 customer service
Dear Korina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
View AgentsLuton lettings - Malik
I was pleased with the service given by Malik in Lenwell. He was attentive & efficient. I was happy to have Malik as my agent for a property I have just let a a tenant. He always answered queries, and did his best to find out what was needed. I felt he was experienced, and knew what he was doing, which gave me confidence in his ability. But even better than that, he also made sure he was doing the right thing, eg by going through a checklist when the agreement was signed. He was professional and helpful. I also liked the teamwork in the Lenwell office in Luton. If Malik wasn't there, someone else could usually answer a query.
Thank you Vicky for your kind words and for using LENWELL. Malik is an exceptional member of our team and I'm so pleased you took the time to write such a positive review. Best wishes, Rob Wellstead
5/5
View AgentsHelpful and friendly.
Me and my boyfriend was really nervous about renting a property as we have never done it before, so we went into Lenwell to ask about the process and the fees etc. Abbey sat down with us and went through everything! She told us exsactly what would be required to pass the references and broke down all the costs so we knew exsactly what we needed to pay. She found us a property 4 days later and we are very happy in our new flat. Thank you.
You're welcome Jenna. We are delighted you are settled in and wish you all the best with your new property. Kind regards
5/5
GoogleExcellent, professional service. Malik was very helpful and efficient in sorting out our move
Dear Diana, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've been helped by Jordan Hellis. A kind and helpful agent, who got the patient to explain in detail and repeat everything twice when I needed. Highly recommend
Thank you for the kind words I will make sure Jordan is given a pat on the back.
4/5
GoogleThe prosessionalism was top notch, and Sarah was helpful from start to finish of the property letting.
Dear Adelaja Oluseye, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleVery Helpful and professional service. James was great and made sure things went smoothly throughout the process.
Dear Jatin, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy experience of dealing with Property Manger Kim Horsley has been very positive, always helpful and quick to respond to queries and issues when requested.
Great to hear Sean. Thanks for giving us a 5 star review
5/5
View AgentsLENWELL, LUTON.
I was very happy with the service I received from Lenwell, and Sarah in particular. Sarah was great in helping me find a property to rent and stayed in regular contact to ensure the process ran smoothly. If I had any queries or worries she was happy to help and went out of her way to help us. I would definitely recommend Lenwell.
5/5
GoogleMalik Miah has really supported our rental process and made the process seem less
5/5
GoogleEmily was a great help and very professional.
Dear Amy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleNice people and helphful as weel Everything was quick and easy with my agent Malik, 10/10
Dear Obi 13! Thanks for the amazing review and star rating! All the best, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
