5/5
GoogleMalik was great and very helpful agent.
Agent replied
Thank you for the lovely review Manolis
Trusted Agent profile · Luton · Bedfordshire
Verified
Lenwell Property Services Luton reviews
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
867
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
57
Reviews on The Trusted Agent
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers2 reviews
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
Landlords20 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
Tenants27 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
About Lenwell Property Services Luton
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Luton office, from every platform, shown as written. First names only.
Google5/5
GoogleMALIK was Supportive throughout the whole application process, patient, understanding and very willing to support in every possible way to make a successful letting application. I am very delighted and pleased with your services. YOU'RE SECOND TO NONE..
Agent replied
Dear Emmanuel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDiana harag is very helpful and friendly. Brilliant customer service.
Agent replied · 25 October 2024
Dear Atif Munir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI'm very satisfied with the support and response I've gotten from lenwell properties. I have enquired about a room in a shared house, and got professional and friendly service from Sophie Warren. I told her preferences and she was a great listener, and helped me to find a suitable accommodation.
Agent replied
Dear Haleema Thank you for the great review of our Lenwell Letting Agents Luton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. Kind regards Customer Relations Team
5/5
GoogleBilal Raqeeb done a good job, he finish all the process very quickly.
Agent replied · 26 August 2024
Dear Subash Subash Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team helped me find and move into my property with ease and professionalism. Abul my advisor was on the ball and was very courteous every time I called, I would definitely recommend the agency to anyone
Agent replied
Dear Yaadie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMALIK was Supportive throughout the whole application process, patient, understanding and very willing to support in every possible way to make a successful letting application. I am very happy and satisfied with your services. Thank you MALIK
Agent replied
Dear Ejenam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI got the house I wanted...I met very understanding and patient person... always available to settle and answer your concerns... amazing service
Agent replied · 26 August 2024
Dear Beatrice Chepkemoi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe experience was super easy, quick, and enjoyable. Bilal, my agent, was excellent and always available to provide support.
Agent replied · 26 August 2024
Dear Malang Sanyang Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleBeware! Warning! Read this first They lied to us about Internet being setup for the building. Engineer says nothing has been done and it will be 2 months before Internet arrives to the street after ducting work has been carried out. Lied to us and fraudulently sold us the tenancy. Now a legal matter.
Agent replied
We understand you have taken possession of a property that does not have internet. The property is brand new and throughout our handling of the matter we have simply passed on information provided by the developer. The developer has agreed to pay in the meantime for 4G internet and we hope this will provide a reasonable solution to the immediate issue. Once again we apologise and sympathise with the issue and will continue to work hard to get the matter resolved.
5/5
GoogleWorking with leaders was so easy and effortless, the estate agent Morgan had great knowledge, she was super helpful and always prepared when we had questions. Her communication was excellent and timely. Would definitely recommend and would definitely use again in future!
Agent replied
Good morning, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful and friendly staffs especially mr Bilal Raqeeb. He gave all the support properly.
Agent replied · 26 August 2024
Dear Sreejithmon Satheesh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a really good experience with Amy-lee. I'm looking to rent for the first time with my partner and Amy-lee was really informative on what management entailed. She was very patient with our questions and seemed to genuinely care.
Agent replied
Dear Bradley, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant service. Malik Miah you have shown us care and consideration throughout. You are a star!
Agent replied · 26 August 2024
Dear Jill Burraston Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have used Lenwell as my agent for many years and have always found them to be very professional, considerate and easy to work with. They also keep updated on changes to regulations and policies and help to navigate any updates that have to be made for both tenant and landlord.
Agent replied
Thank you for the kind words Tim it is a pleasure acting as your agent. Have a great evening
5/5
GoogleI have recently moved out from a property managed by Lenwell and I am very happy with their help and support as intermediary in sorting out the deposit release from the landlord. Highly Recommended! A big thanks in particular to Mollie Davey from Lenwell Luton.PositiveResponsiveness
Agent replied
Hi there, thank you for taking the time to leave a review for us at Lenwell Letting Agents Luton. We're happy we could meet your expectations in the deposit process! Thank you Customer Relations Team
1/5
Googlei,ve had an viewing appointment last saturday.i went from london to luton in a rainy day but when i arrived there no one came to the place and i call them in the place for more than 10 times but they didnt respond.This is absolutely disrespectful and irresponsible.
Agent replied
Hi Arsalan I have spoken to the office who had left a message cancelling your viewing. Apologies that you did not listen to the message before you travelled to Luton. They have also advised that they they did offer to show you alternatives but you declined. If you change your mind please let us know. All the best in the future.
1/5
GoogleIt has been over 2 months now that I have been waiting for my deposit. Over 15 emails, a disupute case raised on TDS and still haven't heard anything... Do not risk your money with them!
Agent replied
Dear Kamran Esmaeili, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleI am a sub contractor of Lenwell for few years now. It has always been a pleasure to work with them. Its hard to pick a name since I have a good experience with all of them including Property Management and Lettings Team. Keep up the hard work. You guys rock!
Agent replied
Thanks Bilal you rock too
5/5
GoogleVery patient and amazing service!
Agent replied · 9 November 2024
Dear Cristina Vicioso Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy partner and I want to express our gratitude to Morgan Cummins. We were impressed by her time management, professional approach, and constant effort to find the perfect place for me and my partner.
Agent replied
Dear Victor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAll the processes were good. The staff was so professional and helpful.
Agent replied · 26 August 2024
Dear Mukaila Oredola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe thing I love about this house is where it is located. Perfect place, nearby shops and supermarkets. In 5min walking you arrive at the shopping center. Clean environment. Really nice and cozy room. Modern and clean kitchen and lounge. Very good quality - price ratio.
Agent replied
Dear Veronica Riccio, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleBilal Raqeeb Great service, simple and patient even considering the slight hiccups. 10/10
Agent replied · 26 August 2024
Dear Justin Meta Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lenwell Property Services Luton
What do landlords say about Lenwell Property Services Luton?
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services Luton?
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
