Trusted Agent profile · Luton · Bedfordshire
Verified
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
867
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
57
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
GoogleKim at Lenwell’s Luton branch is always extremely helpful and fast in contacting me and resolving any queries etc. Very professional and trust them with managing my property having had great experience to date.
Thank you so much for the kind words Annemarie
4/5
GoogleI had best experience with this agency, specially with Ms Morgan Cummins. She is professional and helpful.
Good afternoon, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleA great team who provide excellent service, very supportive and will go the extra mile to get the job done. Thank you for everything, Sam
Dear Haneera Hanif, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLenwell recently took over letting our flat from Zest Residential. The transition proceeded smoothly. Kim Horsler, as our Letting Manager, has been helpful in completing any actions that have been needed promptly and easily.
Thank you for the review Frank we are very glad you are happy following our take over of Zest. All the best and thanks again
5/5
GoogleJust moved to Luton from London and wanted some information on available properties in the area, he made me aware of the properties for rent and the average prices, Really great Service and brilliant agent!!
Thank you Kemisha It’s great to get such a lovely review. Have a fantastic evening
5/5
GoogleSpoke with Emily on the phone, she was very helpful and assisted me with my questions
Dear Aaron Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLenwell's Letting Team give 100% commitment and are dedicated. As a landlord, I feel that they always have my interest at heart. Their communication is very good, they deliver and I wouldn't go anywhere else.
Thank you for your five star review and positive feedback, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your comments are passed onto the team. Kind regards, Lenwell
5/5
GoogleI would highly recommend this agency. There isn’t any sort of big corporation environment. They do care about their tenants and always respond to any problems in the same day.
Hi Cecelia, thank you for taking the time to let us know how we did. We hope you have a great day! Kind regards Customer Relations Team
5/5
GoogleLenwell manage my property and the whole process has been hassle free. As and when issues arise they've dealt with everything directly with minimal input from myself. Very happy with the service.
Thank you for taking the time to write us a review Matt
5/5
GoogleKim Horsler manages a number of properties for me. She is very diligent, responsive and highly dependable. Certainly the benchmark for me for feeling confident that my properties are being well managed.
Thanks Dev it’s been a pleasure working with you all these years. With Kim you are always in safe hands
5/5
GoogleRequested signed copy of my ast dated 2016. They responded within minutes and dealt with my request immediately, even if I am not an active client anymore. Very professional and helpful. Thanks
Thank you so much for taking the time to say thank you. Its really appreciated. Kim was the one who located the document, I will tell her well done. All the best in the future
5/5
GoogleAlways prompt and helpful. Good communication with any trades that need to attend our home.
Dear Geoff Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBeen with Lenwell as a tenant now for over a year. Holly has always been very efficient, responsive and always tries to resolve things for the best, with good communication.
Thanks a million Graeme :-)
5/5
GoogleI have found Emily DeNooijer to be 💯 professional at all times . Very helpful , always goes the extra mile. …
Dear Christine, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat and the best agents in the UK I really liked how my agent (Malik) helped me and now I'm very happy.
Hello Afro B, we appreciate you taking the time to leave us this feedback about how we did. Kind regards Customer Care Team
5/5
GoogleMalik thanks for helping me find the perfect house for myself. You really are a gem ❤️.
Dear Priyanka Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI called and Sophie dealt with me, she was very helpful and made sure to book a veiwing at a time suitable for me, on a Saturday.
Dear, Khizer Islam, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleVery neat and comfortable accommodation for students in Luton. The agents are so responsive and helpful.
Good Afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent dealings. Eventhough I was a little late for payment, co-operated with me all the way
Dear Nikhil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've had great experience with Daniel over the phone, such great customer service.
Dear Zsanett Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery professional in her dealing. I will recommend her to anyone seeking house rent or any property business
Dear Hafeez, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI speak to Malik on a regular basis and have to say Im very happy and impressed with his professionalism and knowledge of the letting industry . Hes always happy to help.
Thanks Samantha that’s very nice of you to say so :-)
5/5
GoogleI have found Lenwell a good, professional and reliable agent, dealing with all aspects of property management. They have been consistently pro active and always sought practical solutions to issues that arise.
Dear James Thank you so much for the positive feedback I will be sure to pass onto our team at Luton. Its is always nice to receive good review.
5/5
GoogleLenwell have been managing 2 properties for me for over 5 years. During this time I have had no problems with them. I have no hesitation in recommending them as managing agents.
Dear Marco, Thank you so much for the positive review it is greatly appreciated. Kind regards Lenwell Luton Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Lenwell Property Services and up to three other top-rated agents near Luton.
